Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is Business Process Management?A Skill Every Process Owner Needs

    Business Process Management (BPM) is the structured discipline of identifying, modelling, analysing, improving and monitoring the processes an organisation runs to deliver value. This instructor-led course gives professionals across Vietnam a practical grounding in that discipline, from process foundations through to redesign and continuous improvement. Delivered in one intensive day (8 hours), the training follows the full BPM lifecycle and BPMN 2.0 (ISO/IEC 19510), the international standard for process modelling, alongside the ABPMP BPM Common Body of Knowledge and its links to ISO 9001, Lean and Six Sigma. You learn by doing, with modelling exercises, analysis workshops and redesign activities based on real workplace scenarios. It suits business analysts, process owners, operations, quality and IT professionals in Vietnam's manufacturing, banking, IT services and BPO sectors who want to standardise, automate and improve how work flows. Start building skills you can use the next day with Invensis Learning.

    What Is Business Process Management?A Skill Every Process Owner Needs

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    Key Highlights of the Business Process Management Training Course

    BPM Training Eligibility in the VietnamWho Can Enroll?

    What You Gain from BPM TrainingSkills That Show up in Your Work

    Your BPM Career Path in VietnamRoles, Demand and Employers Hiring Now

    Process skills are becoming a core capability across Vietnam's economy, and BPM training is how professionals build them. As factories, banks, IT services and BPO firms scale with record foreign investment, employers need people who can document, analyse and improve how work flows, not just run projects. BPM know-how maps to roles from business process analyst and continuous improvement specialist to process improvement manager, quality manager and operations manager, and demand sits across every major sector. Here is what the market is telling us.

    Why Process Skills Are in Demand Across Vietnam

    BPM is more than a method. It is the skill Vietnam's fastest-growing sectors are hiring for. Join professionals who can see, measure and improve how work flows. Start your journey today.

    Your Vietnam Career Transformation

    From Everyday Firefighting to Process Leadership

    See the Shift This Training Delivers

    Across Vietnam, employers increasingly separate people who simply run tasks from those who can see, measure and improve how work flows. BPM skills put you firmly on the second side of that line. Here is what changes once you can manage processes, not just complete them.

    Sources: Indeed, Glassdoor, Michael Page and Manpower Vietnam Salary Guide 2026.

    Module 1: Introduction to Business Processes

    • Definitions and models of business processes and how they apply across organisational functions
    • Overview of process performance metrics and how they are used to measure and manage process quality
    • Process types including operational, management, and support processes and their role within organisations
    • The Business Process Owner role and its responsibilities in process governance and accountability
    • Relationship among processes, policies, and procedures and how they interact within organisational frameworks

    Module 2: Benefits and Uses of Process Management

    • BPM modelling benefits and why organisations invest in process documentation and improvement programs
    • Process model hierarchy and how different levels of process maps relate to each other
    • Organisation maps and how they provide a high-level view of process structure across departments
    • Swimlane maps and how they are used to visualise cross-functional workflows and handoffs between teams

    Module 3: Process Management Requirements and Approach

    • Information gathering techniques for capturing accurate process data from stakeholders and subject matter experts
    • Management approach and governance considerations for planning and sustaining a BPM program
    • BPM notation standards and how to apply them consistently across process documentation
    • Flowcharting software tools and platforms used to create, store, and share process maps
    • People-technology interaction and how process maps capture the relationship between human activity and automated systems

    Module 4: Developing Detailed Business Process Maps

    • Industry best practices for developing accurate, readable, and actionable process maps
    • Traditional process maps including linear flowcharts and their application in process documentation
    • Cross-functional swimlane development covering structure, roles, handoff points, and decision logic
    • Practical exercises in developing detailed process maps aligned with real-world operational scenarios

    Course Curriculumof the Business Process Management Training

    The online Business Process Management training course curriculum in the Vietnam is structured across four modules covering foundational process concepts through to the development of detailed cross-functional process maps. Each module is designed to be practical, with content that aligns to real job responsibilities and process improvement workflows across operations, quality, and consulting roles.

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    Skills You Will Build in This CourseModel, Analyse and Redesign Processes

    In this Business Process Management course you learn to map, analyse, redesign and govern the processes that run an organisation. The skills below map directly to the BPM lifecycle and the BPMN 2.0 modelling standard, and to the roles employers across Vietnam are hiring for.

    Map Processes with BPMN 2.0

    Turn a verbal process description into a clear BPMN 2.0 swimlane diagram using events, tasks, gateways and lanes, the international standard (ISO/IEC 19510) that business and IT teams both understand.

    Analyse Processes to Find Waste

    Use qualitative and quantitative analysis, value-added analysis and Lean waste categories to expose bottlenecks, waiting time, rework and unnecessary handoffs in any business process.

    Redesign Processes for Better Flow

    Apply redesign principles such as simplification, standardisation, automation and error-proofing to cut cost and lead time while improving quality and control across the process.

    Measure Process Performance

    Define meaningful process KPIs such as lead time, cycle time, first-pass yield and process efficiency, and set up simple dashboards and reviews to track how a process performs.

    Own and Govern Processes

    Establish the process owner role, documentation standards and governance so improvements stick and processes stay managed long after the redesign project ends.

    Apply BPM Technology and Automation

    Understand how BPMS workflow tools and RPA build on BPMN models, and how solid process management lays the groundwork for automation and digital transformation.

    Who Should TakeBusiness Process Management Training in Vietnam?

    Business Process Analysts

    Project Managers

    Operations Managers

    Quality Assurance Professionals

    Business Consultants

    Process Improvement Specialists

    Six Sigma Practitioners

    Business Analysts

    Who Can Take This Certification Training

    Business Process Management Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey through the best Business Process Management online training options available.

    Business Process Management Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 395

    Attend fully interactive BPM training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Business Process Management Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Business Process Management training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Business Process Management Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives and BPM training for companies.

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Business Process Management Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by Business Process Management training company.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Business Process Management Live Virtual Training

    Business Process Management Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 395

    Please Note: Attend fully interactive BPM training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Business Process Management Training in Vietnam

    As a trusted BPM training company in Vietnam, we help professionals learn to model, analyse and improve the processes behind their work. Invensis Learning is a global professional training provider trusted by individuals and organisations across more than 100 countries, including Vietnam. Our Business Process Management course is delivered by experienced practitioners who have designed, modelled and improved real processes, so you learn methods you can apply straight away. With flexible live online, classroom and onsite formats, structured courseware and hands-on exercises, we make process skills practical and job-ready. Our quality and information security are backed by ISO 9001:2015 and ISO 27001:2022 standards, giving individual learners and corporate teams a dependable, professional learning experience.

    • Experienced trainers who have modelled and improved real business processes
    • Hands-on BPMN 2.0 modelling, analysis and redesign exercises throughout
    • Flexible live online, classroom and onsite delivery across Vietnam
    • Structured courseware aligned to the BPM lifecycle and BPMN 2.0 standard
    • Practical focus on skills you can apply at work the next day
    • Customised corporate and group training for teams and departments
    • Dedicated learner support before, during and after the training
    • Backed by ISO 9001:2015 and ISO 27001:2022 international standards

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Business Process Management Training Locations in VietnamAll our classroom training is now available online at your convenience

    Business Process Management in Vietnam

    Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam

    Business Process Management in Vietnam

    Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

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    Corporate BPM Training in VietnamStandardise How Teams Work

    • Train whole operations, quality and IT teams in one shared BPM method
    • Customised schedules that fit your organisation's availability
    • Delivery onsite, live online, hybrid or blended across Vietnam
    • Model and improve your own real processes during the sessions
    • Role-based examples from manufacturing, banking, IT and BPO
    • Progress tracking and learner support for group programmes
    • Scalable delivery for local, regional and multi-site teams

    Trusted by Teams Across Vietnam

    FPT SoftwareSamsung VietnamTechcombankVNG CorporationNestle VietnamUnilever Vietnam

    What Our Learners Say

    I Can Finally Model Processes with Confidence

    "The BPMN 2.0 modelling exercises finally gave me a clear way to document our order-to-cash process. Within a week I had mapped it end to end and found three handoffs we could remove. The trainer's real-world examples made everything click."

    Nguyen Thi Mai

    Business Analyst

    0/0

    Skills I Used the Very Next Day

    "Practical from start to finish. The process analysis workshop showed me how much waiting time was hidden in our approvals. I went back and redesigned the flow using the simplification and automation ideas from the course."

    Tran Van Hung

    Operations Executive

    0/0

    Strong Link to Quality Management

    "A clear, well-structured day on the full BPM lifecycle. The sections on process KPIs and root cause analysis were the most useful for my quality role, and I liked that it connects neatly to our ISO 9001 process approach."

    Le Minh Chau

    Quality Officer

    0/0

    One Shared Method for the Whole Team

    "We ran this as onsite training for our manufacturing team. Everyone now shares one process language, from BPMN modelling to redesign. It has made our improvement projects far more consistent and much easier to hand over."

    Pham Quoc Bao

    Operations Manager, Electronics Manufacturing

    0/0

    Tailored Delivery That Fit Our Teams

    "As an L&D lead in banking, I needed training that upskilled a cross-functional group quickly. The tailored corporate delivery let our people model their own processes during the sessions, so the value was immediate and easy to measure."

    Vo Thi Lan

    Learning and Development Manager, Banking

    0/0



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    99%

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    Frequently Asked QuestionsHere's everything you may ask...

    Business Process Management (BPM) is a structured discipline for identifying, modelling, analysing, improving and monitoring the processes an organisation uses to deliver value. This course covers the full BPM lifecycle, BPMN 2.0 modelling (ISO/IEC 19510) and process redesign, grounded in the ABPMP BPM Common Body of Knowledge.

    General

    What is Business Process Management (BPM)?

    Business Process Management (BPM) is a structured discipline for identifying, modelling, analysing, improving and monitoring the processes an organisation uses to deliver value. This course covers the full BPM lifecycle, BPMN 2.0 modelling (ISO/IEC 19510) and process redesign, grounded in the ABPMP BPM Common Body of Knowledge.

    Who should attend this BPM course?

    The course suits business analysts, process owners, operations, quality and IT professionals, and anyone responsible for designing, running or improving business processes. It is relevant across manufacturing, banking, IT services, BPO and the public sector in Vietnam.

    Is this course right for beginners?

    Yes. There are no prerequisites and the training introduces BPM from first principles. Some familiarity with business operations is helpful but not required, and the hands-on exercises are designed to build practical skills from the ground up.

    Are process skills in demand in Vietnam?

    Yes. As factories, banks, IT services and BPO firms scale with record foreign investment, employers need people who can standardise and improve how work flows. Vietnam has many developers but far fewer trained process professionals, which makes BPM skills genuinely sought after.

    What is the value of learning BPM?

    BPM gives you a transferable, practical skill: the ability to map, analyse and redesign the processes that drive cost, speed and quality. Those skills apply across sectors and support automation and digital transformation, making you more effective in your current role and more mobile in the job market.

    Pricing

    How much does the BPM training cost in Vietnam?

    Pricing is available on request, as it varies by delivery format (live online, classroom or onsite) and by group size. Request a quote and a learning advisor will share current options for individuals and teams in Vietnam.

    What is included in the course fee?

    The fee typically includes instructor-led training across all six BPM modules, structured courseware, hands-on BPMN modelling and analysis exercises, learning resources and templates, learner support, and a course completion record from Invensis Learning.

    Do you offer corporate or group pricing?

    Yes. We offer customised corporate and group training with pricing based on team size and delivery format. It is ideal for training operations, quality and IT teams together. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, with invoicing available for corporate bookings. Speak with a learning advisor to confirm the options that suit an individual enrolment or a team programme.

    Is this course available for both individuals and teams?

    Yes. You can join a scheduled public session as an individual, or book a private corporate programme for your team. Group delivery lets participants model and improve your own real processes during the sessions.

    Assessment

    Is there a test at the end of the course?

    No. This is a practical skills course with no formal test. Learning is reinforced through hands-on BPMN modelling, process analysis workshops and group activities, so you apply the techniques during the training rather than sitting an assessment.

    Do I get anything to show I completed the course?

    Yes. On completing the one-day programme you receive a course completion record from Invensis Learning, recognising that you have covered the full BPM lifecycle and applied the techniques in the workshop exercises.

    How is learning reinforced during the training?

    Through practice, not theory alone. You model processes from verbal descriptions, run structured analysis to find waste, and redesign a process applying the design principles. These activities help you retain and apply the methods at work.

    Are there prerequisites to join?

    None. The course has no formal prerequisites and is open to all professionals. It introduces BPM from first principles, so both newcomers to process work and experienced practitioners can benefit.

    How long is the training and what is the format?

    The training runs as one intensive day of 8 hours, and can also be delivered as two half-days. It is available in live online, classroom and corporate onsite formats, with the same practical, exercise-led approach in each.

    Course Content

    What will I learn in this BPM course?

    You learn the full BPM lifecycle: process identification, BPMN 2.0 modelling, process analysis, redesign, performance measurement, governance, and BPM technology. By the end you can map, analyse and improve business processes in your own organisation.

    What is BPMN 2.0 and is it covered?

    Yes, it is central to the course. BPMN 2.0 (Business Process Model and Notation) is the international standard for process modelling, published as ISO/IEC 19510 and maintained by the Object Management Group. You practise drawing swimlane diagrams using events, tasks and gateways.

    Does the course cover process automation and RPA?

    Yes. The final module explains how BPMS workflow platforms and Robotic Process Automation (RPA) build on BPMN models, how to spot automation-suitable tasks, and why solid process management is the foundation for digital transformation.

    Are there hands-on exercises?

    Yes. Modelling exercises, process analysis workshops and redesign activities run throughout the day, based on realistic workplace scenarios, so you leave able to use the techniques rather than just describe them.

    How does BPM relate to Lean, Six Sigma and ISO 9001?

    BPM provides the end-to-end framework for identifying, modelling, governing and improving processes, while Lean and Six Sigma supply specific improvement tools used within it. BPM also strengthens the process approach required by ISO 9001:2015, so the disciplines complement one another.

    Enrollment

    How do I enrol in the BPM training in Vietnam?

    You can enrol through the Invensis Learning website. Choose your preferred format and dates, complete the booking, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing.

    What delivery formats are available?

    We offer live online (virtual instructor-led) training, in-person classroom sessions, and customised corporate onsite delivery. You can pick the format that best fits your schedule, location and learning preference.

    Can I book this as onsite training for my team in Vietnam?

    Yes. Corporate onsite delivery is available for teams across Vietnam, and is especially effective because participants can model and improve your own real processes during the session. Contact us to arrange a tailored group programme.

    Can I reschedule my booking?

    Yes. Flexible options let you reschedule or move to a later batch under our published policy. Reach out to our support team and they will help you find a session that works.

    Who can I contact to learn more?

    Our learning advisors can answer questions on schedules, formats and group options. Request a quote or start a chat, and we will help you choose the right way to build BPM skills for yourself or your team.