Module 2: The Four Dimensions of Service Management
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes; external influencing factors (PESTLE)
ITIL 4 Foundation Certification Training in Vietnam
From Study to Certified
Build job-ready IT service management skills with instructor-led ITIL 4 Foundation training in Vietnam. This AXELOS-based course suits IT and business professionals across Hanoi, Ho Chi Minh City and beyond who want to master the ITIL 4 Service Value System and prepare for the PeopleCert exam, in flexible live online and classroom formats.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
26.9K+ already enrolled
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Starts from
USD 1275
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
What Is the ITIL 4 Foundation Certification?
Your Entry into Modern ITSM
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vietnam, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.
Next: Course Highlights
Key Highlights
of the ITIL 4 Foundation Certification Training Course
Next: Eligibility Criteria
ITIL 4 Foundation Certification Eligibility in Vietnam
Do You Qualify for the ITIL 4 Foundation Exam?
Next: Benefits
What You Gain from Getting ITIL Certified
Benefits for Your Career and Team
For Individuals
ITIL 4 Foundation training helps individual professionals build practical service management capability and prepare for the PeopleCert exam. The course suits service desk staff, support engineers, IT operations professionals and anyone moving into a service management role. Whether you are formalising on-the-job experience, switching into IT service management, or working in IT services, banking or outsourcing, this training builds the modern ITSM understanding employers in Vietnam expect.
If you want a globally recognised entry into IT service management, ITIL 4 Foundation is a clear first step. You gain a working grasp of the Service Value System, the guiding principles and the core practices, plus a credential that travels across sectors and borders.
- Validates your understanding of modern IT service management to employers
- Opens entry into service desk, IT operations and service management roles
- Gives you a globally recognised, portable AXELOS credential
- Builds a shared ITSM vocabulary used across IT and business teams
- Prepares you for ITIL 4 Managing Professional and higher modules
- Improves day-to-day handling of incidents, problems and service requests
- Strengthens your profile in Vietnam's growing IT services and banking sectors
- Offers a low-barrier first step with no formal prerequisites
For Organizations
ITIL 4 Foundation group training helps organisations build consistent service management capability by equipping IT and support teams with a shared framework. The training can be delivered for service desks, operations teams or whole IT departments. For organisations modernising services, adopting cloud or running services for global clients, this training provides a scalable, flexible way to raise service quality.
If your teams handle incidents and changes in their own ad hoc ways, ITIL 4 Foundation creates a common service management language. Staff gain a standardised approach to keeping services reliable, available and aligned to business value.
- Standardises IT service management practice across teams and sites
- Improves incident, problem and change handling to cut downtime
- Creates a common ITIL language between IT, business and suppliers
- Supports digital transformation and cloud adoption programmes
- Raises service quality and customer satisfaction across the organisation
- Builds in-house ITSM capability without losing delivery momentum
- Enables flexible group training aligned to your service goals
- Helps teams meet client SLAs in outsourcing and shared-services work
Next: Exam Format
ITIL 4 Foundation Exam Format in VietnamWhat to expect on exam day
The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.
Next: Certification Cost
ITIL 4 Foundation Certification Cost in Vietnam
Next: Who Can Take
Who Should Take ITIL 4 Foundation Certification Training in Vietnam?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Where ITSM Skills Take You in Vietnam
Why ITIL 4 Foundation Pays Off
ITIL 4 Foundation has become a baseline credential for IT service roles across Vietnam, valued by IT services firms, banks, telecoms and outsourcing providers that run large service operations for global clients. As cloud adoption and digital banking accelerate, employers want professionals who can apply structured service management practices. Demand spans service desk, IT operations and service delivery roles, and here is what the market is showing right now.
Designation
ITIL 4 Foundation Certified Professionals in Vietnam : Salary Insights and Trends
Hiring Companies in Vietnam
₫120000KMin
₫180000KAverage
₫300000KMax
ITViec · Glassdoor · Paylab (Vietnam)
FPT SoftwareCMC GlobalNashTechTMA Solutions
Source: FPT Software · CMC Global · NashTech · TMA Solutions
ITSM Demand Drivers Shaping Vietnam's IT Market
ITIL 4 Foundation is more than a credential. It is the entry point to modern IT service management. Join professionals across Vietnam who keep services reliable and aligned to business value. Start your journey today.
Your Vietnam Career TransformationWhere You Stand Today
Your ITIL 4 Foundation Transformation
Vietnam's IT services and digital economy are expanding fast, and employers increasingly separate professionals who can run services to a recognised standard from those who cannot. Here is which side of that line ITIL 4 Foundation puts you on.
Sources: ITViec, ERI, Michael Page, Glassdoor (Vietnam) 2025-2026.
How to Get ITIL 4 Founfdation Certified in Vietnam
Step-by-Step Certification Process
The ITIL 4 Foundation certification path in Vietnam is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
Module 3: The ITIL Service Value System (SVS)
- Overview and purpose of the service value system
- How the SVS components fit together
- Opportunity, demand, and value
- Governance and continual improvement in the SVS
Module 4: The Seven Guiding Principles
- Focus on value; start where you are
- Progress iteratively with feedback; collaborate and promote visibility
- Think and work holistically; keep it simple and practical
- Optimize and automate; applying the principles together
Module 5: The Service Value Chain
- Purpose of the service value chain
- The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
- How value chain activities combine into value streams
- Connecting the value chain to ITIL practices
Module 6: ITIL Practices Overview
- General management, service management, and technical management practices
- Purpose of the 34 ITIL practices
- How practices support value chain activities
- Continual improvement as a practice and a model
Module 7: Key ITIL Practices in Detail
- Incident management, problem management, and service desk
- Change enablement, service request management, and service level management
- Information security management, relationship management, and supplier management
- ITIL 4 Foundation exam preparation and the PeopleCert exam
Course Curriculum
of the ITIL 4 Foundation Certification Training
The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.
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Module 1: Service Management Key Concepts
- Value, value co-creation, and value streams
- Organisations, service providers, consumers, and stakeholders
- Products and services; service offerings and service relationships
- Outcomes, costs, risks, utility, and warranty
Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.
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The ITSM Skills You Will Build
From Concepts to Practices
This course covers the skills employers look for in ITIL 4 Foundation professionals, from the core concepts of service management to the practices that keep services running. By the end you can apply the ITIL 4 model to real service situations.
Service Management Fundamentals
Understand what a service is, how value is co-created, and the difference between outputs and outcomes, utility and warranty, and the key stakeholder roles in service management.
The ITIL 4 Service Value System
Explain how the guiding principles, governance, service value chain, practices and continual improvement work together to turn demand and opportunity into value.
The Seven Guiding Principles
Apply the seven ITIL 4 guiding principles, such as focus on value and progress iteratively with feedback, to adapt service management practices to your own organisation.
The Service Value Chain
Describe the six value chain activities, from plan and engage to deliver and support, and how they combine into value streams that meet stakeholder needs.
Key ITIL Management Practices
Work with core practices including incident management, problem management, change enablement, the service desk, service level management and service request management.
Continual Improvement and Metrics
Use the continual improvement model along with metrics, KPIs and SLAs to measure service performance and drive ongoing improvement across the organisation.
Who Should Take
ITIL 4 Foundation Certification Training in Vietnam?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL 4 Foundation Training Modes
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.
ITIL 4 Foundation Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
ITIL 4 Foundation Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives. Training can be tailored to business objectives, team roles, and organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
ITIL 4 Foundation Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
ITIL 4 Foundation Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1275
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
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Why Choose Invensis in Vietnam
Accredited, Expert-Led Training
Invensis Learning delivers accredited ITIL 4 Foundation training for individuals and organisations across Vietnam looking to build modern IT service management capability. Our programmes combine experienced, certified trainers, flexible delivery formats, structured courseware and dedicated learner support. As an ISO-certified ITIL 4 Foundation training company in Vietnam and an authorised partner of leading governing bodies, we help you move from learning to a recognised credential with a clear, supported path, whether you enrol as an individual or train a team.
- AXELOS-accredited ITIL training delivered by experienced, certified instructors
- Live online, classroom and self-paced formats to fit your schedule
- ISO 9001:2015 and ISO 27001:2022 certified training provider
- Structured courseware, practice questions and exam preparation support
- Authorised partner of leading bodies including AXELOS and PeopleCert
- Dedicated learner support before, during and after training
- Customised corporate training for teams across Vietnam and the region
- Trusted by professionals and organisations across multiple industries
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
4.7/5
Rated by Learners Worldwide
ISO 9001:2015 Certified
ISO 27001:2022 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
ITIL 4 Foundation Training Locations in Vietnam
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL 4 Foundation Training Location in Vietnam
Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam
ITIL 4 Foundation Training Location in Vietnam
Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam
Corporate ITIL 4 Foundation Training in Vietnam
For Your Team
- Suitable for small, medium and large IT and service teams
- Customised schedules aligned to your team's availability
- Flexible delivery through onsite, offsite, live virtual or hybrid formats
- Experienced, accredited trainers with real ITSM expertise
- Role-based and industry-relevant examples for better application
- Dedicated coordination and learner support for group programmes
- Scalable delivery for teams across Vietnam and the region
Leading Organisations
FPT SoftwareViettelCMC GlobalVNGVNPTTechcombank
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Frequently Asked Questions
Here's everything you may ask...
ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, owned by AXELOS and examined by PeopleCert. It introduces modern IT service management and the ITIL 4 Service Value System, and suits both IT and business professionals at any career stage.
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"As a Software Professional, my experience with Invensis Learning's ITIL 4 Foundation Certification Course has been transformative. The course content was meticulously structured, making complex concepts accessible and engaging. The trainers were knowledgeable and responsive, fostering a collaborative learning environment. I now feel equipped to implement ITIL practices in my organization effectively. I highly recommend Invensis Learning for anyone seeking to enhance their ITIL expertise! - Tobias Hofmann."
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"Invensis Learning's training program for ITIL Foundation was informative and easy to understand. Using examples, the trainer was able to explain the concepts of ITIL Foundation to all of us in a simple manner. The practice test questions and answers gave me the confidence to clear my ITIL Foundation Certification Exam."
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"As an ITSM Manager, I recently completed the ITIL 4 Foundation Certification Course with Invensis Learning, and I couldn't be more satisfied. The course was comprehensive and well-structured, equipping me with the crucial skills needed in today's IT landscape. The trainers were knowledgeable and engaging, making complex concepts easy to grasp. I feel more confident in my role and highly recommend this program to anyone looking to enhance their IT service management expertise! - Simon Braun"
Simon Braun
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"I appreciate Invensis for conducting training in Hawaii. The trainer was especially professional and was flown in to conduct the ITIL Foundation training on-site. The course flow was excellent, and the practice tests were good. It gave me the confidence to take the ITIL Foundation exam right away."
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