Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Foundation Bridge Version 5 Certification?Your Fast Track from ITIL 4 to ITIL 5

    The ITIL Foundation Bridge Version 5 (ITIL 5 Bridge) is a transition certification for professionals in Zambia who already hold ITIL 4 Foundation and want to update their credential to ITIL 5. ITIL 5 Foundation Bridge certification training in Zambia focuses only on what is new and changed in the fifth iteration of the framework, so you upgrade efficiently without repeating content you already know. Governed by AXELOS (PeopleCert), the qualification is built around the ITIL Foundation Bridge Version 5 syllabus and its five topic areas, covering the product and service lifecycle, the ITIL Value System, value stream management, digital and AI-enabled service management, and updated value co-creation. The exam is delivered by PeopleCert online or at a test centre. Delivered as a focused one-day programme, the training suits ITIL 4 certified service desk, operations, change and incident professionals across Zambia's banks, telecom operators and mining houses. Passing the bridge grants the ITIL 5 Foundation credential, opening progression to higher ITIL 5 qualifications. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zambia, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL Foundation Bridge Version 5 Certification?Your Fast Track from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zambia, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in ZambiaDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain from the ITIL 5 BridgeRecognition and Skills That Stay Current

    ITIL V5 Foundation Exam Format in ZambiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Zambia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Career Growth in ZambiaRoles, Demand and Pay Outlook

    The ITIL 5 Bridge is becoming a practical way for Zambia's ITSM professionals to keep their credential current as banks, telecom operators and mining houses modernise their IT services. Demand is strongest in Lusaka and the Copperbelt, where cloud, digital and IoT adoption is raising the bar for service management. Roles range from service desk analyst to IT service manager and head of IT, and here is what the local market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across Zambia

    The ITIL 5 Bridge is more than a refresher. It keeps your service management credential relevant as Zambia's employers modernise. Join professionals updating to the current edition and lead ITSM with confidence. Start today.

    Your Zambia Career Transformation

    Where You Stand Today,

    And Where the ITIL 5 Bridge Takes You

    Zambia's IT services market is modernising fast, from mobile banking to connected mining, and employers increasingly separate professionals who hold the current ITIL edition from those who do not. Here is which side of that line the ITIL 5 Bridge puts you on.

    Sources: Paylab, PayScale, ZambiaPrice (Zambia) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in ZambiaStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Zambia is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Zambia is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    The Skills You Will BuildFrom the ITIL 5 Foundation Bridge

    This section answers what you will learn in the ITIL 5 Foundation Bridge: the new and updated content across the five official topic areas. By the end, you can apply the product and service lifecycle, value stream management and updated ITIL 5 concepts at work.

    Key Enhancements in ITIL 5

    Understand what has changed since ITIL 4: the new and refined concepts, structural updates and updated terminology introduced in the fifth edition, and why they matter for practising ITSM professionals.

    Digital and AI-Enabled Service Management

    Explore how ITIL 5 addresses modern digital and AI-enabled environments, and how growing complexity across cloud, multi-supplier and IoT ecosystems shapes the product and service lifecycle.

    Updated Language and Core Concepts

    Gain clarity on the updated terminology and principles in ITIL 5 so you can communicate confidently across teams, partners and stakeholders at different stages of adoption.

    Enhanced Value Creation

    Discover how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery and measurable outcomes, with a stronger focus on experience and sustainability.

    The Product and Service Lifecycle

    Learn how the product and service lifecycle (Discovery, Design, Build, Operation, Delivery and Support) and value stream management structure digital product and service delivery in ITIL 5.

    Applying ITIL 5 at Work

    Integrate the enhancements into your existing ITIL 4 knowledge and apply the updated guidance to improve collaboration, performance and results in real organisational contexts.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Zambia?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZMW 8910

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZMW 8910

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Bridge Certification Training in Zambia?

    Invensis Learning delivers structured ITIL 5 Foundation Bridge training for ITIL 4 certified professionals and teams in Zambia who want to update their credential to the current edition. As a PeopleCert Accredited Training Organization, we combine accredited trainers, aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, current-edition accuracy and a clear path from study to certified.

    • PeopleCert Accredited Training Organization delivering ITIL 5 aligned courseware
    • Trainers accredited by globally recognised governing bodies
    • Flexible live virtual, classroom and corporate delivery to suit your schedule
    • Focused one-day bridge format built around the ITIL 5 syllabus
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Industry-driven case studies on what is new in ITIL 5
    • Practice questions and first-attempt exam guidance

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in ZambiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Zambia

    Radisson Blu, 19029, Great East Road, Kalundu, Lusaka, Lusaka District, Lusaka Province, Zambia

    ITIL V5 Foundation Bridge Training Location in Zambia

    Taj Pamodzi Hotel Lusaka, Zambia

    corporate banner

    Corporate Bridge TrainingUpskill Your Zambian Workforce

    • Update entire ITSM teams to ITIL 5 in one training day per person
    • Flexible onsite, live virtual or hybrid delivery for Lusaka and the Copperbelt
    • Schedules aligned to your team's availability and shift patterns
    • Role-based case studies drawn from banking, telecom and mining
    • A shared ITIL 5 vocabulary across service desk, operations and change teams
    • Dedicated coordination and progress tracking for group programmes
    • Scalable delivery for local and multi-site teams across Zambia

    Organisations We Support

    MTN ZambiaAirtel ZambiaZamtelZanacoStanbic Bank ZambiaFirst Quantum Minerals

    What Our Learners Say

    Updated to ITIL 5 in a Single Day

    "I already held ITIL 4 Foundation, so the bridge was exactly what I needed. In one day I understood the product and service lifecycle and value stream management, and passed the PeopleCert exam the same week. My credential is current again."

    Chanda Mumba

    IT Service Manager

    0/0

    Focused and Practical Bridge Course

    "The trainer focused only on what changed in ITIL 5, so there was no wasted time. The updated terminology and value creation topics were explained clearly with examples from banking. I felt ready for the exam and confident applying it at work."

    Natasha Banda

    Service Delivery Analyst

    0/0

    Fitted Around a Busy Schedule

    "As a service desk lead, I wanted my ITIL knowledge to reflect the latest edition. The live virtual sessions fitted around my shifts, and the practice questions matched the exam format well. A very efficient way to move from ITIL 4 to ITIL 5."

    Kunda Zulu

    Service Desk Team Lead

    0/0

    Efficient Team Transition to ITIL 5

    "We moved our whole IT operations team to ITIL 5 through corporate training. Because everyone already held ITIL 4 Foundation, one day per person was enough. Our teams now share the same language for the service lifecycle and value streams."

    Mwansa Phiri

    IT Operations Manager, Telecom Sector

    0/0

    Smooth Onsite Corporate Delivery

    "Invensis Learning arranged onsite bridge training for our service management staff. The coordination was smooth, the courseware was aligned to the current syllabus, and our credentials are now audit and tender ready. Strong value for a corporate programme."

    Bwalya Tembo

    Head of IT, Financial Services

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a transition certification from AXELOS (PeopleCert) for professionals who already hold ITIL 4 Foundation and want to update their credential to ITIL 5. It covers only what is new and changed in the fifth edition, and passing it grants the ITIL 5 Foundation credential.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a transition certification from AXELOS (PeopleCert) for professionals who already hold ITIL 4 Foundation and want to update their credential to ITIL 5. It covers only what is new and changed in the fifth edition, and passing it grants the ITIL 5 Foundation credential.

    Is the ITIL 5 Bridge worth it for professionals in Zambia?

    Yes. As Zambian banks, telecom operators and Copperbelt mines modernise their IT services, employers increasingly prefer current-edition ITIL. The bridge keeps your credential relevant and can support IT service manager roles paying up to around K372,000 a year. Talk to a learning advisor to plan your path.

    Who should take the ITIL 5 Foundation Bridge?

    The bridge is for professionals who already hold ITIL 4 Foundation and want to move to ITIL 5 efficiently. It suits service desk, IT operations, change and incident management staff, ITSM managers, consultants and trainers keeping their credential current.

    What credential do I receive after passing the bridge exam?

    Passing the ITIL Foundation Bridge Version 5 exam grants the ITIL 5 Foundation credential, equivalent to passing the full ITIL 5 Foundation exam. It also enables progression to the higher ITIL 5 qualifications.

    How long is the ITIL 5 credential valid?

    The ITIL 5 Foundation credential earned through the bridge is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle, as specified by PeopleCert.

    Pricing

    How much does ITIL 5 Bridge training cost in Zambia?

    Training fees are available on request and vary by delivery format and whether the exam voucher is bundled. The PeopleCert exam fee is billed separately in international currency. Request a quote and a learning advisor will share current pricing for Zambia.

    What is included in the ITIL 5 Bridge course fee?

    The training fee typically includes ITIL 5 aligned courseware, industry case studies, practice questions and mock questions, first-attempt exam guidance, and learner support. Confirm whether the PeopleCert exam voucher is included when you request a quote.

    Is the exam fee included in the training price?

    Not always. PeopleCert bills the ITIL Foundation Bridge Version 5 exam fee separately, and some packages bundle the voucher while others do not. Ask about voucher inclusion when you enquire so you have the full cost upfront.

    Do you offer corporate or group pricing for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for ITSM teams in banking, telecom, mining and the public sector. Contact us for a tailored group quote for your team in Zambia.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL Foundation Bridge Version 5 exam is closed book with single-answer multiple-choice questions. It has 20 questions to be completed in 30 minutes, with a passing score of 65% (13 out of 20 correct).

    How many questions are on the exam and how long is it?

    The exam has 20 multiple-choice questions and a time limit of 30 minutes. You need 13 correct answers, a 65% pass mark, to earn the ITIL 5 Foundation credential.

    What does the bridge exam cover?

    The exam covers five official topic areas: Key Enhancements in ITIL (Version 5), Digital Product and Service Management Evolution, Updated Language and Core Concepts, Enhanced Value Creation Approach, and Applying ITIL (Version 5) in Practice, all focused on what is new in ITIL 5.

    What are the prerequisites for the ITIL 5 Bridge?

    You must hold ITIL 4 Foundation certification (or an accepted equivalent) to take the bridge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation qualification instead.

    Can I take the exam online from Zambia?

    Yes. PeopleCert delivers the exam through its OnVUE online proctoring system, available 24/7, or at authorised test centres. You can sit it from your home or office in Zambia with a stable connection.

    What happens if I do not pass on the first attempt?

    You can resit the exam, and our training includes first-attempt guidance to help you prepare well. Resit fees and policies are set by PeopleCert; confirm the current terms when you book, and ask our team about retake support options.

    Course Content

    What will I learn in the ITIL 5 Bridge training?

    You will learn what is new and changed in ITIL 5, including the product and service lifecycle, value stream management, the ITIL Value System, updated terminology, and enhanced value creation. The course assumes your existing ITIL 4 Foundation knowledge.

    Do I need prior ITIL experience to take this course?

    Yes. The bridge is designed for people who already hold ITIL 4 Foundation, so it does not repeat foundational content. If you are new to ITIL, the full ITIL 5 Foundation course is the better starting point.

    How long is the training programme?

    The ITIL 5 Bridge is delivered as a focused one-day programme of eight hours, which can also be split across two half-days. It covers only the new and updated ITIL 5 content.

    Which edition is the courseware aligned to?

    The courseware is aligned to the official AXELOS ITIL Foundation Bridge Version 5 syllabus. It reflects the current fifth edition of the framework and the five topic areas tested in the exam.

    Are practice questions and case studies included?

    Yes. The programme includes practice questions matched to the exam format and industry-driven case studies that show how the new ITIL 5 concepts apply in real service management settings.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Zambia?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training. This lets professionals and teams in Lusaka, the Copperbelt and elsewhere choose the format that fits their schedule.

    How soon can I start?

    New batches run regularly, and because the bridge is a one-day programme you can often complete training and book your exam within the same week. Check upcoming schedules or ask an advisor for the next available date.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits you.

    Should I take the Bridge or the full ITIL 5 Foundation?

    If you hold ITIL 4 Foundation, the bridge is the faster route to ITIL 5 Foundation, one day of training rather than two. If you do not hold ITIL 4 Foundation, take the full ITIL 5 Foundation qualification instead. An advisor can help you decide.