Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    ITIL 5 Foundation Certification Training in Zambia ExplainedYour Entry into Digital Service Management

    ITIL 5 Foundation certification training in Zambia introduces IT and business professionals to ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, built for the digital era and centred on digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation. As Zambia accelerates its national digital transformation, from SMART Zambia e-government to 5G rollout and mobile money growth, employers across telecoms, banking and mining need people who can manage digital services the modern way. ITIL 5 Foundation gives you that shared language and a globally recognised credential, with no formal prerequisites so anyone can start. Delivered in live virtual and corporate formats by PeopleCert-accredited trainers, the course prepares you for the 40-question, 60-minute closed-book exam and the practices employers value. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zambia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    ITIL 5 Foundation Certification Training in Zambia ExplainedYour Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zambia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ZambiaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth ItBenefits for Professionals and Teams

    ITIL V5 Foundation Exam Format in ZambiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Zambia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Roles and Demand in ZambiaWhy ITIL 5 Foundation Pays Off

    ITIL 5 Foundation is becoming a valued marker of modern service management skill across Zambia, as telecoms, banks, mining houses and government bodies digitise fast. With SMART Zambia e-government, 5G and mobile money all scaling, employers need people who can run digital services reliably. Demand spans service desk, incident and problem management up to IT service and operations manager roles, and here is what the market is telling us now.

    Why ITIL 5 Skills Are in Demand in Zambia

    ITIL 5 Foundation is more than a certificate. It equips you to run digital services the modern way as Zambia's economy goes digital. Join professionals building in-demand ITSM skills. Start today.

    Your Zambia Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Zambia's digital economy is expanding fast with e-government, 5G and fintech, and employers increasingly separate professionals who can manage modern services from those who cannot. Here is which side of that line you want to be on.

    Sources: PayScale, Paylab, WorldSalaries (Zambia) 2026.

    How to Get ITIL V5 Founfdation Certified in ZambiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Zambia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 5 FoundationMapped to the ITIL 5 (Version 5.0) Syllabus

    This ITIL 5 Foundation training builds practical, current service management skills across all nine topic areas of the Version 5.0 syllabus. By the end, you can apply the ITIL Value System, the guiding principles and value stream thinking to real digital services.

    Digital Product and Service Management

    Understand how modern digital products and services create value across their lifecycle, and how ITIL 5 shifts from IT service management to digital product and service management for the modern era.

    Apply the ITIL Value System

    Learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated, value-creating system.

    Use the Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple and practical, and optimise and automate to real decisions.

    Work Across the Four Dimensions

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to digital product and service management.

    Run the Product and Service Lifecycle

    Understand the purpose of discovery, design, build, operation, and delivery and support, and how these lifecycle activities work together to co-create value for consumers.

    Map and Manage Value Streams

    Identify, map and manage value streams to improve flow, visibility and outcomes, using the continual improvement model to keep digital services getting better over time.

    Who Should TakeITIL V5 Foundation Certification Training in Zambia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZMW 22410

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZMW 22410

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Training in Zambia?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Zambia who want to master modern service management and pass the exam with confidence. As a PeopleCert Accredited Training Organization, we combine accredited trainers, current AXELOS-aligned courseware, flexible delivery and learner support. As a trusted ITIL Version 5 Foundation training company in Zambia, we focus on practical understanding, real-world application and exam readiness, whether you enrol as an individual or plan corporate training for your team.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • Experienced, accredited trainers with real service management expertise
    • Aligned to the current AXELOS ITIL 5 Foundation (Version 5.0) syllabus
    • Flexible live virtual, classroom and corporate group formats
    • Mock exams and practice questions for the 40-question exam
    • Dedicated learner support before, during and after training
    • Customised schedules for teams across Lusaka, the Copperbelt and beyond
    • ISO 9001 and ISO 27001 certified training delivery

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ZambiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Zambia

    Radisson Blu, 19029, Great East Road, Kalundu, Lusaka, Lusaka District, Lusaka Province, Zambia

    ITIL Version 5 Foundation Training Location in Zambia

    Taj Pamodzi Hotel Lusaka, Zambia

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    Corporate ITIL 5 Foundation Training in ZambiaFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with service management and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Zambia and global sites

    Leading Organisations

    MTN ZambiaAirtel ZambiaZamtelZanacoStanbic Bank ZambiaFirst Quantum Minerals

    What Our Learners Say

    Passed with a Clear Plan

    "The ITIL 5 Foundation course finally gave me the vocabulary to manage services properly. The trainer explained the ITIL Value System with real examples, and the mock exams made the 40-question format feel familiar."

    Chanda Mwansa

    Service Desk Analyst

    0/0

    A Real Career Step Up

    "Coming from a support background, ITIL 5 helped me move into incident management. The seven guiding principles are things I now use every day at work."

    Natasha Phiri

    Incident Analyst

    0/0

    Practical and Flexible

    "The live virtual sessions fit around my job, and the value stream mapping topic was eye-opening. I walked into the exam feeling genuinely ready."

    Bwalya Tembo

    IT Support Specialist

    0/0

    Stronger, More Consistent Service

    "We trained our service desk team with Invensis Learning. Standardising on ITIL 5 practices cut repeat incidents and improved how we handle major issues."

    Mulenga Kabwe

    IT Operations Lead, Telecoms Sector

    0/0

    A Shared Service Management Language

    "Rolling out ITIL 5 Foundation across our IT department gave everyone a shared language for digital services. The corporate delivery was well organised and tailored to us."

    Grace Zulu

    L&D Manager, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that create and improve value. It suits IT and business professionals at any stage of their career.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that create and improve value. It suits IT and business professionals at any stage of their career.

    Is ITIL 5 Foundation worth it for professionals in Zambia?

    Yes. As Zambia digitises government, banking, telecoms and mining, employers increasingly want people who can manage digital services the modern way. ITIL 5 Foundation is a globally recognised credential that opens service desk, incident and IT service management roles.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle, value stream mapping and management, and an updated ITIL Value System, with a stronger digital-era emphasis.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals who hold ITIL 4 will find some familiar concepts, but ITIL 4 is not required to enrol or sit the exam.

    Who is the governing body for ITIL 5?

    AXELOS created and developed ITIL, and PeopleCert now owns, publishes and examines all ITIL qualifications. Exams are delivered through PeopleCert, online or at authorised test centres.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Zambia?

    ITIL 5 Foundation training in Zambia is usually bought as a combined training and exam package, and pricing varies by format and provider. Contact us for current pricing in your preferred format and request a quote.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes AXELOS-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. An exam voucher is often included; confirm the inclusion when you enrol.

    Is the exam fee included in the training price?

    Exam voucher inclusion varies by package, and PeopleCert exam pricing varies by region and channel. We can confirm whether the voucher is bundled and share current pricing when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Ask about corporate or group pricing for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes, which is one hour. It is a closed-book exam.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. Focus on broad understanding across all nine topic areas of the syllabus.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through your training provider.

    What if I do not pass the first time?

    You can resit the exam. We include mock exams and practice questions to prepare you for the 40-question format; verify the current resit policy at peoplecert.org.

    Which ITIL version does the exam cover?

    The exam is based on ITIL 5 (Version 5.0), the current edition of the framework published by PeopleCert and AXELOS.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a complete beginner take ITIL 5 Foundation?

    Yes. There are no prerequisites, so beginners, career changers and business professionals can enrol. The course starts from core concepts and builds up with practical examples and exam practice.

    What are the seven ITIL guiding principles?

    They are focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams and topic-wise revision aids to help you understand the framework and prepare for the exam.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered over two full days or four half-days, covering all nine Foundation topic areas.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your format, complete payment, and receive access to schedules, courseware and resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group training, so you can learn in the format that best fits your schedule.

    Are there any prerequisites to enrol?

    No. ITIL 5 Foundation has no formal prerequisites, so anyone can enrol regardless of education, experience or prior ITIL knowledge.

    How soon can I start?

    We run regular batches. See upcoming schedules or speak with an advisor to pick a start date that works for you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.