Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme created by AXELOS and examined by PeopleCert, introducing modern IT service management and the ITIL 4 Service Value System. Our ITIL 4 Foundation certification training in Vienna helps you understand how organisations co-create value through tech-enabled products and services. The course suits IT and business professionals across Vienna's banking, telecom, public sector and consulting employers who want a globally recognised ITSM credential. You learn the guiding principles, the four dimensions of service management, the service value chain and the core ITIL practices, with no formal prerequisites to begin. Delivered in live online and classroom formats, the training prepares you for the 40-question PeopleCert exam and gives you a clear, supported path from learning to certified. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vienna, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vienna, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in ViennaDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain by Getting ITIL 4 CertifiedOutcomes That Move Your Career Forward

    ITIL 4 Foundation Exam Format in ViennaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Vienna

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Takes Your Vienna CareerRoles, Demand and Earning Upside

    ITIL 4 Foundation has become a baseline credential for IT service management roles across Vienna, valued by banks, telecoms, public-sector bodies and consultancies that run large, always-on IT operations. With Austria facing around 24,000 unfilled ICT roles and Vienna growing as a data-centre and cloud hub, professionals who speak the common ITIL language are in steady demand. Roles range from Service Desk Analyst to IT Service Delivery Manager and IT Service Manager, and here is what the market is telling us right now.

    What Is Fuelling Demand for ITIL Skills in Vienna

    ITIL 4 Foundation is more than a credential. It is a practical edge for IT professionals in Vienna who want to deliver reliable, value-led services. Join the teams modernising service management across the city. Start your journey today.

    Your Vienna Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    Vienna's IT services market is expanding with cloud adoption, data-centre growth and public-sector digitalisation, and employers increasingly separate credentialed service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, ERI (Vienna) 2026.

    How to Get ITIL 4 Founfdation Certified in ViennaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Vienna is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CoursePractical ITSM Capability You Can Apply

    This ITIL 4 Foundation training covers the full Service Value System, from the guiding principles and four dimensions to the core practices and continual improvement. By the end you can apply ITIL concepts to real service management work and sit the PeopleCert exam with confidence.

    Service Management Fundamentals

    Understand what a service is, how value is co-created, and the meaning of utility and warranty, so you can frame IT work around the outcomes stakeholders actually want.

    The ITIL 4 Service Value System

    Learn how the Service Value System, governance and the service value chain fit together to turn demand into value across the end-to-end operating model.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to adapt ITIL to your own organisation and context.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    Core ITIL 4 Practices

    Work with key practices including incident management, problem management, change enablement, service desk and service level management at Foundation level.

    Continual Improvement and Metrics

    Use the continual improvement model, key metrics, KPIs and service level agreements to measure performance and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Vienna?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train for ITIL 4 with Invensis LearningFor Your ITIL 4 Foundation Certification in Vienna

    Invensis Learning delivers structured ITIL 4 Foundation certification training in Vienna for individual professionals and organisations building modern IT service management capability. Our programmes combine experienced, accredited instructors, PeopleCert-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, an established ITIL 4 Foundation training company in Vienna, provides a professional learning experience built around practical understanding, real-world application and a clear path to the PeopleCert exam.

    • Accredited ITIL 4 training delivered by experienced, certified instructors
    • Flexible formats including live online and classroom training for Vienna learners
    • PeopleCert-aligned courseware mapped to the current ITIL 4 syllabus
    • Practice questions, mock exams and exam-readiness support included
    • Dedicated learner support before, during and after the training
    • Customised group schedules for corporate and team programmes
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across multiple industries

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    ITIL 4 Foundation Training Locations in ViennaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Vienna

    Hilton Vienna Park, 1, Am Stadtpark, Landstraße, Katastralgemeinde Landstraße, Landstraße, Wien, 1030, Österreich

    ITIL 4 Foundation Training Location in Vienna

    InterContinental, 28, Johannesgasse, Botschaftsviertel, Landstraße, Katastralgemeinde Landstraße, Landstraße, Wien, 1030, Österreich

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    Corporate ITIL 4 Training for Your Vienna TeamsFor Your Teams

    • Upskill whole service desk and IT operations teams on one common framework
    • Suitable for small, medium and large groups
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live online or hybrid formats
    • Certified trainers with real IT service management experience
    • Role-based examples relevant to banking, telecom and public-sector teams
    • Dedicated coordination and support for corporate programmes

    Leading Organisations

    Raiffeisen Bank InternationalErste GroupA1 Telekom AustriaSiemensIBM AustriaMagenta Telekom

    What Our Learners Say

    Passed the Exam on My First Attempt

    "The ITIL 4 Foundation course finally connected the dots between the tools I use daily and the bigger service value picture. The trainer made the guiding principles easy to apply, and the mock exams meant I walked into the PeopleCert test feeling ready."

    Lukas Berger

    IT Support Specialist

    0/0

    Helped Me Step into Incident Management

    "Clear, practical and well paced. I moved from a service desk role into incident management within months, and the ITIL framework gave me the vocabulary to speak confidently with stakeholders. The live online format fit perfectly around my work in Vienna."

    Sophie Wagner

    Service Desk Analyst

    0/0

    Practical and up to Date

    "A solid introduction to modern IT service management. The four dimensions and the continual improvement model are things I now use at work. The courseware was aligned to the current syllabus and the support team answered every question quickly."

    David Hofer

    IT Operations Coordinator

    0/0

    Standardised How Our Team Works

    "We trained our whole service desk through Invensis Learning and the difference in how the team handles incidents and changes has been clear. Everyone now works from the same ITIL playbook, which has cut confusion and improved our service levels."

    Katharina Steiner

    IT Service Delivery Lead, Banking Sector

    0/0

    A Dependable Corporate Training Partner

    "As an L&D lead I needed a provider who could deliver consistent ITIL training across multiple teams. The corporate programme was flexible, the trainers were credible, and the reporting helped us track progress. A reliable partner for our upskilling plans."

    Markus Gruber

    Learning and Development Manager, Telecom Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential valued by Vienna employers in banking, telecom, the public sector and consulting. It opens roles from service desk analyst to IT service delivery manager, and Austria's shortage of ICT talent keeps demand for ITSM skills high.

    General

    Is the ITIL 4 Foundation certification worth it in Vienna?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential valued by Vienna employers in banking, telecom, the public sector and consulting. It opens roles from service desk analyst to IT service delivery manager, and Austria's shortage of ICT talent keeps demand for ITSM skills high.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, examined by PeopleCert. It introduces modern IT service management and the Service Value System. It suits IT and business professionals at any career stage, with no formal prerequisites required.

    Why choose Invensis Learning for ITIL 4 training in Vienna?

    Invensis Learning is an accredited training partner offering PeopleCert-aligned courseware, certified trainers, flexible live online and classroom formats, and dedicated exam-readiness support. ISO 9001 and ISO 27001 certified operations back a clear path from learning to certified.

    Do I need any experience before taking ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. Prior ITIL or ITSM knowledge is helpful but not required, which makes it an ideal first step for support staff, analysts and professionals new to service management.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert, or by passing a higher ITIL 4 qualification within the renewal period.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The fee typically includes PeopleCert-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Many packages also bundle the exam voucher. For exact inclusions and current pricing in Vienna, request a quote from a learning advisor.

    How much does ITIL 4 Foundation training cost in Vienna?

    Pricing varies by format, schedule and whether the exam voucher is bundled, so we quote on request. Live online and classroom options are available for Vienna learners. Contact us for a tailored quote and current batch pricing.

    Is the PeopleCert exam fee included in the price?

    It depends on the package you choose. Some bundles include the PeopleCert exam voucher while others price training and exam separately. PeopleCert exam fees vary by region and channel. Ask a learning advisor which option suits you best.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and whole departments in Vienna. Contact us for a group quote tailored to your team size.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that works for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice test with single-answer questions, based on the current ITIL 4 syllabus from AXELOS and delivered by PeopleCert. It covers service management concepts, the Service Value System, guiding principles and core practices.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes to complete it. There are no formal prerequisites to sit the exam, so you can take it once you feel prepared.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions correct. The exam is closed book, so the training focuses on broad understanding across all nine syllabus areas to help you reach the pass mark.

    How and where do I take the exam?

    You can take the PeopleCert exam online with OnVUE proctoring, available 24/7 from home or office, or at a PeopleCert authorised test centre. Both options are available to learners in Vienna and worldwide.

    What if I do not pass the exam on the first attempt?

    You can re-sit the ITIL 4 Foundation exam. Our training includes mock exams and exam-readiness support to help you pass first time, and our team can guide you on PeopleCert's re-sit process. Talk to a learning advisor for details.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, service level agreements and key metrics.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction with no prerequisites, so beginners are welcome. The training builds from first principles and includes practical examples, so support staff and newcomers to ITSM can follow along comfortably.

    What learning resources and materials are provided?

    You receive PeopleCert-aligned courseware, practice questions, mock exams, quizzes and reference materials mapped to the current ITIL 4 syllabus. These resources help you reinforce understanding and prepare for the exam.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and the core practices tested in the exam.

    Will I receive a certificate after the training?

    You receive a course completion certificate after meeting the training requirements. The recognised ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available in Vienna?

    We offer live online (virtual instructor-led) training and classroom training for Vienna learners, plus customised corporate group sessions. Choose the format that fits your schedule and learning style.

    How soon can I start and when are the next batches?

    New ITIL 4 Foundation batches run regularly in live online and classroom formats. Availability depends on the schedule you choose. See upcoming schedules or talk to a learning advisor to find the next batch that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.