Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the VeriSM Foundation Certification?Service Management for the Digital Age

    The VeriSM Foundation (VeriSM-F) certification training in Austria introduces you to VeriSM, a service management approach built for the digital age and awarded by EXIN. You learn how an organisation can define its own flexible, context-driven service management approach rather than following a single prescriptive framework. Aligned to the EXIN VeriSM Foundation Examination Specification, the course covers seven topic areas, from service culture and the VeriSM model to the management mesh, progressive practices and innovative technologies. It shows how ITIL, Agile, DevOps and Lean fit together as practices you select for the right situation. With Austrian employers in banking, telecommunications, manufacturing and the public sector modernising services amid a wide ICT skills shortage, a recognised, framework-agnostic credential helps you stand out. Start your VeriSM journey with Invensis Learning and build service management skills employers value.

    Invensis Learning is an EXIN Accredited Training Provider in Austria, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the VeriSM Foundation Certification?Service Management for the Digital Age

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Austria, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in AustriaDo You Qualify for the VeriSM™ Foundation Exam?

    BenefitsOf Getting VeriSM Certified in Austria

    VeriSM Foundation Exam Format in AustriaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Austria

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Service Management Careers in AustriaWhy VeriSM Foundation Pays Off

    VeriSM Foundation is increasingly valued across Austria as banks, telecom operators, manufacturers and public bodies modernise service delivery under a wide ICT talent shortage. Professionals who can integrate ITIL, Agile and DevOps into one flexible approach are in demand, from IT service desk analysts to service delivery managers, IT service managers and IT managers. Here is what the Austrian market is telling us right now.

    Market Forces Driving Service Management Demand in Austria

    VeriSM Foundation is more than a credential. It equips you to modernise service delivery across fragmented frameworks and a fast-changing digital estate. Join professionals in Austria building flexible, consumer-focused service management. Start your journey today.

    Your Austria Career Transformation

    Where You Stand Today

    The Shift VeriSM Foundation Delivers

    Austria's service and digital market is expanding with cloud, AI and NIS2-driven modernisation, and employers increasingly separate professionals who can lead flexible, modern services from those who cannot. Here is which side of that line you want to be on.

    Sources: SalaryExpert, Glassdoor, PayScale (Austria and Vienna) 2026.

    How to Get VeriSM Foundation Certified in AustriaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    The Service Management Skills You Will GainGrounded in the EXIN VeriSM Syllabus

    In VeriSM Foundation training you will learn to define a flexible, context-driven service management approach for the digital age. The programme spans all seven EXIN topic areas so you can apply the VeriSM model and management mesh in real organisations.

    Modern Service Management Foundations

    Understand what a service and a service organisation are, the digital service economy, and the shift to outcome-based thinking that underpins VeriSM and real service delivery.

    Building a Service Culture

    Learn how consumer-centric values, behaviours and ethics shape a service-oriented organisation and why culture underpins every service management decision.

    People and Organisational Structures

    Explore how teams, structures and servant leadership influence service capability, and how cross-functional collaboration replaces rigid specialist silos.

    The VeriSM Model and Management Mesh

    Master the VeriSM model, its governance and principles, and the management mesh, then apply the Define, Produce, Provide and Respond stages to real services.

    Applying Progressive Practices

    Learn to select and combine ITIL, Agile, DevOps, Lean and SIAM as practices within the mesh, choosing the right approach for each organisational context.

    Innovative Technologies in Services

    See how cloud, AI and automation, IoT, big data and security influence the mesh, and how to manage technology risk within the VeriSM governance framework.

    Who Should TakeVeriSM Foundation Certification Training in Austria?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1400

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Austria seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1400

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in AustriaAccredited, Expert-Led and Flexible

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations that want to build modern, flexible service management capability and prepare for the EXIN exam. As an EXIN Accredited Training Provider with ISO 9001:2015 and ISO 27001:2022 certified operations, we combine expert trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • EXIN Accredited Training Provider delivering official VeriSM courseware
    • Certified, experienced ITSM trainers with real-world practice
    • Live online and classroom formats to fit your schedule
    • ISO 9001:2015 and ISO 27001:2022 certified operations
    • Practice questions and mock tests mapped to the EXIN exam
    • Dedicated learner support before, during and after training
    • Corporate and group training for teams across Austria
    • Trusted partner of EXIN, PMI, AXELOS, PeopleCert and DevOps Institute

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in AustriaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Austria

    DAS EDELWEISS Salzburg Mountain Resort, Unterbergstraße 65, 5611 Großarl, Austria

    VeriSM Foundation Training Location in Austria

    The Ritz-Carlton, Vienna, Schubertring 5-7, 1010 Wien, Austria

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    Corporate VeriSM Foundation Training in AustriaFor Your Teams

    • Upskill whole teams in modern, framework-agnostic service management
    • Flexible delivery onsite, live virtual or blended for your teams
    • Content tailored to your ITIL, Agile and DevOps mix
    • EXIN accredited trainers with hands-on ITSM experience
    • Progress tracking, assessments and learner feedback
    • Schedules aligned to your organisation's availability
    • Scalable delivery across Austrian and global locations

    Leading Organisations

    A1 Telekom AustriaErste GroupRaiffeisen Bank InternationalOMVVoestalpineMagenta Telekom

    What Our Learners Say

    Made Sense of My Fragmented Frameworks

    "The VeriSM Foundation course finally connected the frameworks I use every day. I now understand how to combine ITIL and Agile through the management mesh, and the mock exams made the EXIN paper feel straightforward."

    Markus Berger

    IT Service Delivery Manager

    0/0

    A Clear Route into Service Management

    "As someone moving from support into service management, this was the perfect entry point. The trainer explained the VeriSM model clearly and I passed the exam on my first sitting."

    Julia Hofer

    IT Service Desk Analyst

    0/0

    Relevant to Our Cloud Programme

    "Practical, well-paced sessions with real examples from digital service delivery. The section on innovative technologies was directly relevant to our cloud migration work."

    Stefan Wagner

    IT Operations Lead

    0/0

    One Language Across Our Teams

    "We trained a mixed IT and business group with Invensis Learning. The team now shares one service management language, which has improved how we prioritise and deliver services across departments."

    Katharina Steiner

    Head of IT Service Management, Banking

    0/0

    Flexible Corporate Delivery That Fit Us

    "The corporate delivery was flexible and tailored to our framework mix. Rolling VeriSM Foundation out to our service teams gave us a consistent, modern approach ahead of our NIS2 work."

    Thomas Gruber

    L&D Manager, Telecommunications

    0/0



    Trustpilot

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    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns, and how an organisation can define its own flexible service management approach.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is EXIN's entry-level credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns, and how an organisation can define its own flexible service management approach.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Rather than prescribing one methodology, it gives organisations a model to integrate the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM, through the central concept of the management mesh.

    Is VeriSM Foundation worth it in Austria?

    Yes. Austrian employers in banking, telecom, manufacturing and the public sector are modernising services amid a wide ICT skills shortage, so a recognised, framework-agnostic credential helps you stand out for service delivery and IT service management roles.

    Are there any prerequisites for VeriSM Foundation?

    None. VeriSM Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior IT service management knowledge. It is the entry point to the EXIN VeriSM certification scheme and suits both IT and business professionals.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is for lifetime. The credential does not expire, and no renewal, re-examination or continuing education is required once you pass the EXIN exam.

    Pricing

    What is included in the VeriSM Foundation course fee?

    The fee typically includes EXIN-aligned courseware, expert instructor-led sessions, practice questions and mock exams, learner support and a course completion certificate. Many packages bundle the EXIN exam voucher. Request a quote to confirm what your plan includes.

    How much does VeriSM Foundation training cost in Austria?

    Training pricing varies by format and whether the EXIN exam voucher is bundled, so it is available on request. Live online, classroom and corporate options are quoted in euros. Talk to a learning advisor for a tailored quote.

    Is the EXIN exam fee included in the training price?

    It depends on the package. VeriSM Foundation is often purchased as a combined training and exam bundle through an accredited provider, though EXIN pricing varies by region and channel. Ask us to confirm whether your plan includes the exam voucher.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and business teams. Contact us for a tailored group quote for your organisation in Austria.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with single-answer multiple-choice questions. It is delivered online with EXIN proctoring or at an accredited testing location, and is typically arranged through your training provider.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes (1 hour). It is a closed-book exam based on the EXIN VeriSM Foundation Examination Specification.

    What is the passing score for the VeriSM Foundation exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Our practice questions and mock exams are designed to help you reach that threshold with confidence.

    What topic areas does the exam cover?

    The exam covers seven topic areas per the EXIN specification: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started.

    What if I do not pass the exam on the first attempt?

    You can retake the EXIN exam if needed, and our training includes practice questions and full mock exams to prepare you thoroughly beforehand. Contact us about resit arrangements and current EXIN fees.

    Course Content

    What will I learn in VeriSM Foundation training?

    You will learn to define a flexible, context-driven service management approach using the VeriSM model and management mesh. The course spans all seven EXIN topic areas, from service culture to progressive practices and innovative technologies.

    Can a beginner take VeriSM Foundation?

    Yes. VeriSM Foundation is an entry-level credential with no prerequisites and no prior service management knowledge required. It is designed to be accessible to both IT and business professionals at any career stage.

    Is the courseware aligned to the current EXIN syllabus?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework developed by IFDC, so you study exactly what the exam assesses.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams mapped to the 40-question, 60-minute EXIN format, helping you identify weak areas and build exam readiness.

    How does VeriSM differ from ITIL?

    ITIL is a prescriptive service management framework, while VeriSM is a flexible approach that positions ITIL as one of many practices in the management mesh. VeriSM helps you select and combine ITIL, Agile, DevOps and Lean for your context, so the two are complementary.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Austria?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New live online and corporate batches run regularly, and self-paced access can begin as soon as you enrol. See upcoming schedules or speak with an advisor to pick a start date that works for you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the next step after VeriSM Foundation?

    VeriSM Essentials is the recommended next level, covering specific practices such as Agile, DevOps, SIAM and Lean within the VeriSM context. The full EXIN scheme progresses Foundation, Essentials, Plus and Professional.