Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry Point into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 service management scheme, governed by AXELOS and examined by PeopleCert. ITIL 4 Foundation certification training in Austria gives IT and business professionals a clear, end-to-end view of how modern, tech-enabled products and services are created, delivered and continually improved. The course is built around the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles and the core management practices that Austrian employers rely on to run reliable, cost-efficient IT operations. With Austria facing thousands of unfilled ICT roles, a recognised service management credential helps you stand out across IT services, banking, telecoms and the public sector. Delivered in live online and classroom formats, the programme has no prerequisites and suits anyone new to ITSM as well as experienced staff who want a common language. Start your ITIL 4 journey with Invensis Learning and move from study to a globally recognised certification with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Austria, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry Point into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Austria, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in AustriaDo You Qualify for the ITIL 4 Foundation Exam?

    BenefitsOf Becoming ITIL 4 Certified

    ITIL 4 Foundation Exam Format in AustriaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Austria

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 4 Foundation Career Path in AustriaRoles, Demand and Pay

    ITIL 4 has become the common language of IT service management across Austria, valued by managed services providers, banks, telecoms operators, manufacturers and public sector bodies that depend on dependable digital services. With around 24,000 ICT roles unfilled and cloud and outsourcing models expanding, employers actively seek staff who can run and improve services to a recognised standard. Demand spans the ladder, from service desk analyst to IT service manager and head of IT, and here is what the market is telling us right now.

    Market Forces Driving ITIL 4 Demand in Austria

    ITIL 4 is more than a certificate. It is a career accelerator for service management professionals. Join the IT teams across Austria who run reliable services and deliver real business value. Start your journey today.

    Your Austria Career Transformation

    Your Service Management Career, Before and After

    What Certification Changes

    Austria's IT market is expanding with cloud adoption, outsourcing and digital transformation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, Paylab, Glassdoor (Austria) 2026.

    How to Get ITIL 4 Founfdation Certified in AustriaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Austria is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ProgrammeCore ITIL 4 Capabilities, Made Practical

    This ITIL 4 Foundation training builds the concepts, vocabulary and practical understanding needed to run and improve modern IT services. By the end, you can describe the Service Value System and apply ITIL practices to everyday work.

    Service Management Fundamentals

    Define what a service is, how value is co-created between providers and consumers, and how utility and warranty combine to make services fit for purpose and fit for use.

    The ITIL Service Value System

    Understand how the Service Value System ties guiding principles, governance, the service value chain, practices and continual improvement together to create value end to end.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver services holistically.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are and keep it simple and practical to adopt and adapt ITIL in your own Austrian workplace.

    The Service Value Chain and Key Practices

    Work through the six value chain activities and core practices including incident, problem, change enablement, service desk and service level management.

    Continual Improvement, SLAs and Metrics

    Use the continual improvement model, service level agreements and key metrics and KPIs to measure performance and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Austria?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 4 Foundation Certification Training in Austria?

    Invensis Learning delivers accredited ITIL 4 Foundation training for individual professionals and organisations across Austria looking to build service management capability and pass the PeopleCert exam. Our programmes combine experienced ITSM instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited AXELOS and PeopleCert training partner for official ITIL 4 courseware
    • Experienced trainers with real IT service management and ITSM delivery exposure
    • Flexible live online and classroom formats for individuals and teams in Austria
    • Structured courseware, practice questions and exam-readiness support
    • Customised training schedules for organisations and corporate groups
    • Practical examples, exercises and case discussions to aid application
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified for quality and information security

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    Training Courses

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    Hours of Expert Training Delivered

    50,000+

    Professionals Trained

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in AustriaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Austria

    DAS EDELWEISS Salzburg Mountain Resort, Unterbergstraße 65, 5611 Großarl, Austria

    ITIL 4 Foundation Training Location in Austria

    The Ritz-Carlton, Vienna, Schubertring 5-7, 1010 Wien, Austria

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    ITIL 4 Foundation Corporate TrainingFor Your Teams

    • Suitable for small, medium and large teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with relevant ITSM and industry expertise
    • Role-based and industry-relevant examples for better application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Austria and global locations

    Leading Organisations

    A1 Telekom AustriaErste GroupRaiffeisen Bank InternationalCANCOM AustriaOMVMagna

    What Our Learners Say

    Passed First Time with Confidence

    "The course finally gave my team a shared language for incidents, problems and changes. The trainer used real service desk scenarios, and I passed the PeopleCert exam on my first attempt."

    Lukas Gruber

    Service Desk Analyst

    0/0

    A Genuine Career Step Up

    "I moved from general IT support into a service management role soon after. The Service Value System and guiding principles made sense quickly, and the practice questions were spot on."

    Sophie Bauer

    IT Service Coordinator

    0/0

    Practical and Easy to Apply

    "Clear, well-paced and very practical. The four dimensions and the continual improvement model are things I now use every week when reviewing our services."

    Daniel Hofer

    Infrastructure Engineer

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    Standardised How Our Team Works

    "We enrolled our whole support function and the live online delivery suited our shifts perfectly. Our handovers and change handling improved noticeably within a quarter."

    Martina Steiner

    IT Operations Lead, Banking Sector

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    Reliable Partner for Group Training

    "As an L&D partner I needed consistent ITSM training across several sites. Invensis handled scheduling, courseware and reporting smoothly, and feedback from staff was excellent."

    Andreas Wagner

    Learning and Development Manager, Telecoms

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, examined by PeopleCert. It is designed for IT and business professionals who want to understand modern service management, from service desk and support staff to project, process and operations teams.

    General

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, examined by PeopleCert. It is designed for IT and business professionals who want to understand modern service management, from service desk and support staff to project, process and operations teams.

    Why choose Invensis Learning for ITIL 4 training in Austria?

    Invensis Learning is an accredited AXELOS and PeopleCert training partner offering official courseware, experienced ITSM trainers, flexible live online and classroom delivery, and exam-readiness support, helping you move from study to certification with a clear path.

    Is ITIL 4 Foundation recognised by employers in Austria?

    Yes. ITIL 4 is a globally recognised service management standard valued by Austrian employers across IT services, banking, telecoms, manufacturing and the public sector, all of which run IT operations that depend on reliable, well-governed services.

    Do I need any prior experience or prerequisites?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is built as an introduction to ITIL 4, so beginners and experienced IT staff alike can take the course and sit the exam.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning the required CPD points through a PeopleCert subscription or by passing a higher ITIL 4 qualification within the renewal period.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The fee typically includes official AXELOS-aligned courseware, instructor-led sessions, practice questions, mock assessments, learner support and a course completion certificate. Speak to a learning advisor to confirm what is bundled in your chosen format.

    How much does ITIL 4 Foundation training cost in Austria?

    Pricing in euros varies by delivery format and whether the exam is bundled, so the fee is available on request. Contact us for a tailored quote for individual or group training in Austria.

    Is the PeopleCert exam fee included in the training price?

    It depends on the package. Some options bundle the PeopleCert exam voucher while others price training and exam separately. We can quote a combined training and exam package so there are no surprises. Request a quote to confirm.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT departments and whole teams. Contact us for a group quote tailored to your organisation in Austria.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with 40 multiple-choice questions to be completed in 60 minutes. It tests knowledge and comprehension of ITIL 4 key concepts, the Service Value System and core practices.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65% to pass, which is 26 of the 40 questions answered correctly. Focus on broad understanding across all syllabus areas rather than memorising single topics.

    How and where is the exam delivered?

    PeopleCert delivers the exam either through OnVUE online proctoring, available around the clock from home or office, or at authorised test centres. You can choose whichever suits you when you book.

    Are there prerequisites to sit the ITIL 4 Foundation exam?

    No formal prerequisites are required to sit the exam. Attending an accredited training course is recommended to build confidence, but it is not mandatory for the Foundation level.

    What happens if I do not pass on the first attempt?

    You can resit the exam through PeopleCert after paying the applicable re-examination fee. Our trainers and practice resources are designed to prepare you thoroughly so you walk in ready. Talk to an advisor about retake support.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, ITIL practices, continual improvement, service level agreements, and key metrics and KPIs.

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction, so no prior ITSM knowledge is needed. The trainer builds concepts step by step and links them to everyday IT scenarios, making it accessible to beginners.

    What learning resources and materials are provided?

    You receive official AXELOS-aligned courseware, practice questions, mock assessments and exam-readiness guidance. Materials map directly to the current ITIL 4 Foundation syllabus.

    Which edition of ITIL is the course based on?

    The course is based on ITIL 4, the current edition of the framework published by AXELOS and maintained by PeopleCert. There is no exam content from older ITIL v3 service lifecycle material.

    Will I receive a certificate of completion after the training?

    Yes. After meeting the course requirements you receive a course completion certificate from Invensis Learning, separate from the PeopleCert ITIL 4 Foundation certification awarded on passing the exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing a batch.

    What training formats are available in Austria?

    We offer live online instructor-led training, classroom sessions and customised corporate group training, so you can pick the format that fits your schedule and learning style across Austria.

    How soon can I start the training?

    New batches run regularly in live online and classroom formats. See upcoming schedules to find the next available cohort, or contact a learning advisor to confirm start dates that suit you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.