Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN SIAM Foundation Certification?Your Route into Multi-Supplier Governance

    The EXIN SIAM Foundation (SIAM-F) certification validates your knowledge of Service Integration and Management, and this SIAM Foundation certification training in Austria prepares you to govern IT services delivered by multiple suppliers. Awarded by EXIN, the internationally recognised examination institute, it is the entry-level credential in the EXIN SIAM scheme and needs no formal prerequisites. The programme is built on the current EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge (SIAM BoK) published by Scopism, so you learn the concepts, roles, processes and governance that Austrian employers expect in multi-vendor environments. From Vienna's banks and public sector to national telecom and managed-services providers, organisations increasingly run four or more IT suppliers and need people who can integrate them. Whether you work in IT service management, sourcing or a service integrator, SIAM-F gives you a shared vocabulary and a lifetime credential. Start your SIAM journey with Invensis Learning and prepare for the 40-question exam with confidence.

    Invensis Learning is an EXIN Accredited Training Provider in Austria, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN SIAM Foundation Certification?Your Route into Multi-Supplier Governance

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Austria, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the SIAM Foundation Training Course

    SIAM Foundation Certification Eligibility in AustriaDo You Qualify for the SIAM Foundation Exam?

    Why Earn Your SIAM Foundation Certification?Skills and Recognition That Travel

    SIAM Foundation Exam Format in AustriaWhat to expect on exam day

    The SIAM Foundation exam validates your understanding of the Service Integration and Management (SIAM) methodology for managing multi-supplier service ecosystems. The exam focuses on the SIAM ecosystem and roles, the four SIAM structures (External, Internal, Hybrid, Lead Supplier), the SIAM roadmap, governance models, processes and practices, and challenges in multi-vendor environments. Through a combination of multiple-choice questions, candidates are tested on their ability to apply SIAM principles in real-world multi-supplier service environments.

    SIAM Foundation Certification Cost in Austria

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    SIAM Careers and Demand Across AustriaRoles, Sectors and Earning Outlook

    SIAM Foundation has become a valued marker of service integration capability across Austria, sought by banks, telecoms, managed-services providers and the public sector that run large, multi-supplier IT estates. As organisations consolidate four or more providers under a single integrator and digitalise public services, professionals who can govern these ecosystems are in demand. Roles range from service desk and delivery management to supplier and service integration leadership, and here is what the Austrian market is telling us.

    Why Service Integration Is in Demand Across Austria

    SIAM Foundation is more than a credential. It is your route into service integration roles as Austrian employers adopt multi-supplier governance. Start your SIAM journey today.

    Your Austria Career Transformation

    Where You Stand Today,

    And Where SIAM Foundation Takes You

    Austria's IT service market is shifting toward multi-supplier and SIAM operating models, and employers increasingly separate professionals who can integrate providers from those who cannot. Here is which side of that line you want to be on.

    Sources: SalaryExpert, ERI, Glassdoor (Austria) 2026.

    How to Get SIAM Foundation Certified in AustriaStep-by-Step Certification Process

    The SIAM Foundation certification path in Austria is a streamlined single-exam route designed for professionals seeking to understand Service Integration and Management (SIAM) principles, governance models, roles, and multi-supplier environments. Complete the training, pass the certification exam, and earn a globally recognized credential that remains valid for life.

    Step 1: Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2: Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3: Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4: Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5: Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6: Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Module 1: SIAM Introduction and History

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Module 2: The SIAM Ecosystem

    • The four SIAM structures: internal, lead supplier, hybrid, externally sourced
    • Customer, Service Integrator, and Service Provider roles
    • Layered model and the SIAM operating model
    • Boundaries, governance, and accountability

    Module 3: SIAM Implementation Roadmap

    • The four-stage SIAM roadmap: Discovery & Strategy, Plan & Build, Implement, Run & Improve
    • Common implementation patterns and approaches
    • Transitioning from legacy operating models to SIAM
    • Critical success factors and lessons learned

    Module 4: SIAM Roles and Responsibilities

    • Customer organisation accountabilities
    • Service Integrator function and roles
    • Service Provider responsibilities
    • RACI in a SIAM context

    Module 5: SIAM Practices

    • People practices: structures, capabilities, governance
    • Process practices: integrated end-to-end processes
    • Measurement practices: performance, quality, value
    • Technology practices: integrated tooling and data

    Module 6: Processes Supporting SIAM and Foundation Exam Prep

    • Strategic, tactical, and operational SIAM processes
    • Common challenges and risks in SIAM adoption
    • SIAM Foundation exam structure and sample questions
    • Final-week revision plan

    Course Curriculumof the SIAM Foundation Certification Training

    The SIAM Foundation curriculum follows the official SIAM Foundation BoK (Scopism) and covers all tested domains across the syllabus.

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    What You Will Gain from SIAM Foundation TrainingSkills You Can Apply in Any Multi-Supplier Setup

    This training builds practical service integration knowledge mapped to the seven topic areas of the EXIN SIAM Foundation Examination Specification. By the end, you can describe SIAM structures, roles, processes and governance, and prepare confidently for the exam.

    Core SIAM Concepts and Ecosystem

    Learn what you will gain from SIAM Foundation: a clear grasp of Service Integration and Management, the SIAM ecosystem of customer, service integrator and providers, and the principles that govern multi-supplier delivery.

    SIAM Structures and Sourcing Models

    Understand the three-layer SIAM model and the four service integrator options (internal, external, hybrid and lead supplier), so you can recognise how organisations structure multi-supplier governance.

    Roles and Responsibilities

    Identify the key SIAM roles across the customer, integrator and provider layers, from SIAM Manager to service and process owners, and how governance boards make decisions.

    Integrated Processes and Practices

    Apply how incident, problem, change and service level management work across multiple providers, along with the collaboration, tooling and performance practices that hold them together.

    The SIAM Implementation Roadmap

    Follow the four-stage journey of Discovery and Strategy, Plan and Build, Implement, and Run and Improve, and the organisational change that adopting SIAM involves.

    Challenges, Risks and Related Frameworks

    Recognise common SIAM challenges and risks, and see how SIAM aligns with ITIL, COBIT, ISO/IEC 20000, Agile and DevOps to complement your existing ITSM knowledge.

    Who Should TakeSIAM Certification Training in Austria?

    Service Integration Lead

    Service Manager

    Vendor Manager

    IT Service Manager

    Transformation Lead

    Process Owner / Process Manager

    Service Architect

    Programme Manager (Multi-supplier)

    Who Can Take This Certification Training

    SIAM Foundation Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service integration and management learning journey.

    SIAM Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1400

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    SIAM Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom SIAM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    SIAM Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service integration capabilities, improve multi-provider governance, and standardize service management practices across teams. This format is ideal for SIAM Foundation training for companies in Austria seeking to build scalable service integration capabilities.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    SIAM Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides SIAM Foundation coaching for professionals seeking individualized support and focused guidance on service integration models, governance frameworks, and implementation practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    SIAM Foundation Live Virtual Training

    SIAM Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1400

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train for SIAM Foundation in AustriaAccredited and Expert-Led

    As a trusted SIAM Foundation training company in Austria, Invensis Learning delivers structured SIAM Foundation training for professionals and organisations across Austria who want to build service integration capability and pass the EXIN exam. Our programmes combine experienced ITSM trainers, flexible delivery formats, organised courseware and learner support. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training provider working with globally recognised certification bodies
    • Experienced trainers with real ITSM and service integration expertise
    • Flexible formats: live online (live virtual), classroom and in-house delivery
    • Structured courseware mapped to the EXIN SIAM examination specification
    • Practice questions and mock assessments for exam readiness
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified
    • Trusted by professionals and organisations across many industries

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    SIAM Foundation Training Locations in AustriaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    SIAM Foundation Training Location in Austria

    DAS EDELWEISS Salzburg Mountain Resort, Unterbergstraße 65, 5611 Großarl, Austria

    SIAM Foundation Training Location in Austria

    The Ritz-Carlton, Vienna, Schubertring 5-7, 1010 Wien, Austria

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    Corporate SIAM Foundation TrainingFor Your Teams in Austria

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Delivery through onsite, live virtual or hybrid formats
    • Trainers with real service integration and ITSM expertise
    • Role-based, industry-relevant examples for your sourcing model
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Austria and beyond

    Trusted by Leading Organisations

    A1 Telekom AustriaKapsch BusinessComErste GroupRaiffeisen Bank InternationalT-Systems AustriaSiemens Austria

    What Our Learners Say

    A Clear Model for Multi-Supplier Work

    "The SIAM Foundation course finally gave me a clear model for managing our external providers. I now run cross-supplier incidents with far more structure, and the mock questions made the EXIN exam straightforward."

    Markus Gruber

    Service Delivery Manager

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    Practical and Easy to Follow

    "I came from a single-supplier background, and the training helped me understand the integrator role and governance boards. The trainer used real examples that mapped directly to my job."

    Julia Hofer

    IT Service Owner

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    Recognised Credential, Real Value

    "Passing SIAM-F gave me a recognised credential and a shared language with our IT suppliers. The content on sourcing models and roles was exactly what I needed for my sourcing work."

    Stefan Bauer

    IT Sourcing Specialist

    0/0

    Strong Team Upskilling

    "We trained our service management team with Invensis Learning to prepare for a SIAM operating model. The sessions were well structured and gave everyone a common governance vocabulary."

    Bettina Wagner

    IT Service Management Lead

    0/0

    Flexible and Effective for Our Team

    "The corporate SIAM training helped us standardise how we govern multiple providers. Delivery was flexible around our schedule, and the outcomes for the team were measurable."

    Andreas Steiner

    Head of IT Operations

    0/0



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    We also deliver SIAM Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading SIAM Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    The EXIN SIAM Foundation (SIAM-F) certification validates your knowledge of Service Integration and Management, the discipline of governing IT services delivered by multiple suppliers. Awarded by EXIN, it is the entry-level credential in the EXIN SIAM scheme and needs no prerequisites.

    General

    What is the EXIN SIAM Foundation certification?

    The EXIN SIAM Foundation (SIAM-F) certification validates your knowledge of Service Integration and Management, the discipline of governing IT services delivered by multiple suppliers. Awarded by EXIN, it is the entry-level credential in the EXIN SIAM scheme and needs no prerequisites.

    Is the SIAM Foundation certification worth it in Austria?

    Yes. Austrian banks, telecoms, public-sector bodies and managed-services providers increasingly run multi-supplier IT estates and value staff who can integrate them. SIAM-F is a globally recognised, lifetime credential that supports service delivery and integration roles. Talk to a learning advisor to plan your path.

    What is SIAM?

    Service Integration and Management is a methodology for environments where several providers deliver IT services to one organisation. It adds a service integrator layer that coordinates suppliers to ensure end-to-end service delivery and clear accountability.

    Who should take SIAM Foundation training?

    It suits IT service management professionals, service owners, sourcing and procurement specialists, and service-integrator staff working in or with multi-supplier environments. ITIL knowledge is helpful but not required.

    How long is the SIAM Foundation certification valid?

    The certification is for lifetime. It does not expire, and no renewal, re-examination or continuing education is required once you pass the EXIN exam.

    Do I need prior certifications to take SIAM Foundation?

    No. SIAM Foundation has no formal prerequisites. Familiarity with basic ITSM concepts, such as from ITIL Foundation, is beneficial but not required.

    Pricing

    How much does SIAM Foundation training cost in Austria?

    SIAM Foundation training fees vary by format and whether the EXIN exam is bundled. Pricing is available on request, so contact our team for a current quote for classroom, live online or corporate delivery in Austria.

    What is included in the course fee?

    The training fee typically includes trainer-led sessions, courseware mapped to the EXIN examination specification, practice questions, mock assessments and learner support. Confirm whether the EXIN exam voucher is bundled when you enrol. Request a quote to see what your package includes.

    Is the EXIN exam fee included in the training price?

    It depends on the package. EXIN exam pricing varies by region and channel, and is often bundled by accredited training providers. Ask our advisors whether your chosen option includes the exam voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service management and sourcing teams. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the SIAM Foundation exam?

    The EXIN SIAM Foundation exam is closed book with single-answer, multiple-choice questions. It is based on the EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge published by Scopism.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes (one hour). It can be taken online with EXIN proctoring or at an accredited test location.

    What is the passing score for the SIAM Foundation exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly.

    What topics does the SIAM Foundation exam cover?

    The exam covers seven topic areas: introduction to SIAM, the implementation roadmap, roles and responsibilities, SIAM practices, processes to support SIAM, challenges and risks, and SIAM and other practices.

    Where can I take the EXIN SIAM Foundation exam?

    You can sit it online through EXIN's proctored exam system or at an EXIN accredited test location. The exam is usually arranged through an accredited training provider as part of a training and exam bundle.

    What if I do not pass the exam the first time?

    You can retake the EXIN exam. Re-sit policies and fees vary, so confirm the current terms with EXIN or our team. Our practice questions and mock assessments are designed to help you pass with confidence.

    Course Content

    What will I learn in the SIAM Foundation course?

    You learn the SIAM ecosystem, structures and sourcing models, roles and responsibilities, integrated processes and practices, the implementation roadmap, and how SIAM relates to ITIL, COBIT, ISO/IEC 20000, Agile and DevOps.

    What learning materials are provided?

    You receive courseware mapped to the EXIN SIAM Foundation Examination Specification, references to the SIAM Body of Knowledge, practice questions, mock assessments and revision aids.

    Are there practice tests or mock exams included?

    Yes. The programme includes practice questions and full mock assessments aligned to the 40-question EXIN exam, so you can identify weak areas and build readiness.

    Is the courseware aligned with the current SIAM standard?

    Yes. The content is aligned to the current EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge (SIAM BoK) published by Scopism.

    Can a beginner take this course?

    Yes. SIAM Foundation is an entry-level credential with no prerequisites. Basic ITSM familiarity helps, and the training is structured to bring newcomers up to speed.

    How long is the training?

    The SIAM Foundation programme is typically delivered over 16 hours, most often as a two-day course, in live online, classroom or corporate formats.

    Enrollment

    What are the eligibility requirements to enrol?

    There are no formal eligibility requirements. Anyone can enrol in SIAM Foundation training, and the EXIN exam itself has no prerequisites.

    How do I enrol in the SIAM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Contact an advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule in Austria.

    How soon can I start?

    New batches run regularly across live online and classroom formats. See upcoming schedules or speak with a learning advisor to find the next start date that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.