Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is VeriSM and Why Foundation Certification MattersModern Service Management for the Digital Age

    The VeriSM Foundation (VeriSM-F) certification is an entry-level credential from EXIN that introduces VeriSM, a service management approach designed for the digital age. VeriSM Foundation certification training in Australia equips IT and business professionals to define their own flexible, context-driven service management approach, using the management mesh to blend practices such as ITIL, Agile, DevOps and Lean rather than following one prescriptive framework. Delivered by EXIN, an examination body recognised in over 165 countries, the credential validates your grasp of the VeriSM model, service culture and innovative technologies. As Australian employers across banking, government, healthcare and mining accelerate digital transformation, professionals who can unify multiple frameworks are increasingly in demand. The 40-question, 60-minute exam has no prerequisites and a 65% pass mark, making it an accessible first step for anyone in a digitally enabled organisation. Start your VeriSM journey with Invensis Learning and build service management skills that travel across sectors and borders.

    Invensis Learning is an EXIN Accredited Training Provider in Australia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is VeriSM and Why Foundation Certification MattersModern Service Management for the Digital Age

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Australia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in AustraliaDo You Qualify for the VeriSM™ Foundation Exam?

    What You Gain from VeriSM CertificationSkills, Recognition and Career Momentum

    VeriSM Foundation Exam Format in AustraliaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Australia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your Service Management Career in AustraliaRoles, Demand and Salary

    VeriSM Foundation is increasingly valued across Australian organisations that run multiple service management frameworks and are accelerating digital transformation. Banking, government, healthcare, mining and technology employers hire service delivery managers, IT service managers and transformation leads who can unify ITIL, Agile and DevOps around consumer outcomes. Demand spans service desk analysts through to IT operations and transformation leadership, and here is what the market is telling us right now.

    What Is Driving Demand for Modern Service Management in Australia

    VeriSM Foundation gives you a modern, flexible approach to service management that Australian employers value. Build the skills to unify frameworks and lead in the digital age. Start your journey today.

    Your Australia Career Transformation

    Your Service Management Transformation

    Before and After VeriSM Foundation

    Australia's service-driven economy is modernising fast, and employers increasingly separate professionals who can lead flexible, digital-age service management from those who cannot. Here is which side of that line you want to be on.

    Sources: SEEK, Glassdoor, PayScale (Australia) 2026.

    How to Get VeriSM Foundation Certified in AustraliaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    The Service Management Skills You Will BuildGrounded in the EXIN VeriSM Syllabus

    VeriSM Foundation training gives you a working understanding of modern, flexible service management across the seven EXIN topic areas. By the end you can explain the VeriSM model, the management mesh, and how to select the right practices for your organisation's context.

    The Service Organisation

    Understand what a service is, how value is co-created, and how organisations shift from technology-centric to service-centric, outcome-based thinking in the digital age.

    Service Culture

    Learn how consumer-centric values, behaviours and ethics shape a service-oriented organisation and underpin every service management decision.

    People and Organisational Structure

    Explore how teams, roles and structures influence service delivery, and how cross-functional collaboration and servant leadership enable modern service management.

    The VeriSM Model

    Master the VeriSM model, its governance, principles and the four stages of Define, Produce, Provide and Respond that shape a flexible service management approach.

    The Management Mesh

    Learn to integrate resources, environment, emerging practices and management practices into a management mesh tailored to your organisation's context.

    Progressive Practices

    See how ITIL, Agile, DevOps, Lean, SIAM and Kanban work as selectable practices within the mesh, applied to the right situation rather than prescriptively.

    Innovative Technologies

    Understand how cloud, AI, automation, IoT and big data influence service management and reshape the practices organisations adopt.

    Getting Started with VeriSM

    Learn the practical steps to assess maturity, define your initial mesh and evolve it through continuous improvement while protecting existing framework investments.

    Who Should TakeVeriSM Foundation Certification Training in Australia?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    AUD 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Australia seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    AUD 2440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your VeriSM Foundation Certification Training in Australia?

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across Australia who want a modern, flexible approach to service management. As a trusted VeriSM Foundation training company in Australia and an authorised training partner working with EXIN and other leading bodies, we combine accredited courseware, experienced trainers and flexible delivery. Whether you enrol as an individual or plan corporate training for your team, we focus on practical understanding, real-world application and measurable outcomes, backed by ISO 9001:2015 quality and ISO 27001:2022 information security standards.

    • Accredited training aligned to the EXIN VeriSM Foundation Examination Specification
    • Experienced, EXIN-aligned trainers with real service management experience
    • Flexible live online, classroom and self-paced learning formats
    • Instructor-led training that fits working professionals and teams
    • Comprehensive courseware, practice questions and exam preparation
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training delivery
    • Trusted by professionals and organisations across Australia and worldwide

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in AustraliaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Australia

    Park Hyatt Sydney, 7 Hickson Rd, The Rocks NSW 2000, Australia

    VeriSM Foundation Training Location in Australia

    Gilligan’s, 57/89 Grafton St, Cairns City QLD 4870, Australia

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    Corporate VeriSM Foundation Training in AustraliaFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible onsite, live virtual, hybrid or blended delivery
    • EXIN-aligned trainers with real service management experience
    • Role-based, sector-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Australia and globally

    Leading Organisations

    TelstraCommonwealth BankNABQantasWoolworthsBHP

    What Our Learners Say

    A Clear Way to Unify Our Frameworks

    "VeriSM Foundation finally connected the ITIL, Agile and DevOps practices we use every day. The trainer explained the management mesh clearly, and I passed the EXIN exam on my first attempt."

    Rachel Thompson

    IT Service Analyst

    0/0

    Practical and Outcome-Focused

    "The course helped me think about services around consumer outcomes rather than tools. The live online sessions were practical, and the exam prep was well structured for a busy schedule."

    Daniel Nguyen

    Service Delivery Manager

    0/0

    A Model I Can Use with Any Client

    "As a consultant working across different clients, VeriSM gave me a vendor-neutral model I can apply anywhere. The trainers used real examples that made the concepts easy to apply."

    Priya Sharma

    IT Consultant

    0/0

    A Shared Approach for Our Whole Team

    "We enrolled our service management team to create a shared language across IT and business. Invensis tailored the sessions to our sector, and the team now applies the management mesh in daily decisions."

    Mark Wilson

    IT Operations Manager

    Financial Services

    0/0

    Strong Fit for Our Transformation Goals

    "The corporate programme was flexible and well coordinated. Our people gained a modern service management mindset that supports our digital transformation, and the delivery fit around live operations."

    Emma Robertson

    Head of Learning and Development

    Government and Public Sector

    0/0



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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. VeriSM Foundation is a modern, framework-agnostic service management credential valued by Australian employers accelerating digital transformation. It positions you for roles such as service delivery manager and IT service manager, where salaries commonly range from around A$100,000 to A$174,000 depending on seniority.

    General

    Is VeriSM Foundation worth it for professionals in Australia?

    Yes. VeriSM Foundation is a modern, framework-agnostic service management credential valued by Australian employers accelerating digital transformation. It positions you for roles such as service delivery manager and IT service manager, where salaries commonly range from around A$100,000 to A$174,000 depending on seniority.

    What is the VeriSM Foundation certification?

    VeriSM Foundation is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Rather than prescribing one methodology, it gives organisations a model to combine the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM. The management mesh is the central concept that enables this flexible approach.

    Who should take VeriSM Foundation training?

    VeriSM Foundation suits IT service management professionals, IT managers, consultants, and business professionals in service-oriented organisations. Because it has no prerequisites, it is also a strong entry point for students and early-career professionals in Australia.

    Are there any prerequisites for VeriSM Foundation?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is the entry-level credential in the EXIN VeriSM scheme and is open to all, regardless of education, experience or prior service management knowledge.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is valid for lifetime. The credential does not expire, and no renewal, re-examination or continuing education is required to keep it.

    Pricing

    What is included in the VeriSM Foundation course fee?

    The training fee typically includes EXIN-aligned courseware, instructor-led sessions, practice questions, exam preparation and learner support. Exam voucher inclusion depends on the package. Request a quote to see what is bundled for your chosen format.

    How much does VeriSM Foundation training cost in Australia?

    Pricing varies by delivery format and whether the EXIN exam is bundled, so it is available on request. Talk to a learning advisor for a tailored quote for individual or corporate VeriSM Foundation training in Australia.

    Is the EXIN exam fee included in the training price?

    It depends on the package. The EXIN VeriSM Foundation exam is often bundled with accredited training, but pricing varies by region and channel. Confirm exam inclusion when you request your quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and business teams. Ask about corporate or group pricing for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is a closed-book, single-answer multiple-choice examination based on the EXIN VeriSM Foundation Examination Specification. It covers seven topic areas, from the service organisation to getting started with VeriSM.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes. It is closed book, so preparation focuses on understanding VeriSM concepts across all seven topic areas.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65%, meaning you must answer at least 26 of the 40 questions correctly to pass the EXIN VeriSM Foundation exam.

    Where can I take the EXIN VeriSM Foundation exam?

    You can take the exam online through EXIN's online proctored system or at an EXIN accredited testing location. It is typically arranged through an accredited training provider as part of a training and exam bundle.

    What if I do not pass the exam the first time?

    You can re-sit the EXIN exam. We provide structured preparation, practice questions and trainer guidance to help you pass, and can advise on the current EXIN re-sit process when you register.

    Course Content

    Can a beginner take VeriSM Foundation with no prior experience?

    Yes. VeriSM Foundation is designed as an entry-level credential with no prior service management knowledge required. The training builds concepts step by step, making it accessible to both IT and business professionals.

    What topics does the VeriSM Foundation training cover?

    The training covers seven EXIN topic areas: the service organisation, service culture, people and organisational structure, the VeriSM model, progressive practices, innovative technologies, and getting started with VeriSM.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, that an organisation combines to create its own flexible service management approach.

    How does VeriSM differ from ITIL?

    ITIL is a prescriptive service management framework. VeriSM positions ITIL as one of many practices within the management mesh, giving organisations a model to select and combine the right practices for their context. The two are highly complementary.

    What learning materials are provided?

    You receive EXIN-aligned courseware, practice questions mapped to the exam, and reference material on the VeriSM model and management mesh, supported by trainer-led sessions and revision aids.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and choose an upcoming live online, classroom or self-paced batch. Once enrolled, you receive schedules, courseware and learning resources. See upcoming schedules or talk to a learning advisor to get started.

    What training formats are available?

    We offer live virtual (online) instructor-led training, self-paced e-learning, onsite classroom training and customised corporate group training, so you can choose the format that fits your schedule.

    Can I reschedule or transfer my enrollment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange a change that suits you.

    What is the next step after VeriSM Foundation?

    VeriSM Essentials is the recommended next level, covering specific management practices such as Agile, DevOps and SIAM within the VeriSM context. The full EXIN scheme progresses from Foundation to Essentials, Plus and Professional.

    What is your refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.