Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL (Version 5) Foundation Bridge?Your Fast Track from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge is a one-day certification that upgrades ITIL 4 Foundation holders to the latest ITIL 5 framework, and ITIL 5 Foundation Bridge certification training in Brazil gives you a guided route to it. Created by AXELOS and examined by PeopleCert, the Bridge focuses only on what is new and changed in ITIL 5, so you transition efficiently without repeating content you already know. The programme is built for practising IT service management professionals across Brazil, from service desk and incident teams to ITSM and service delivery managers, who need a current credential as employers adopt ITIL 5. You explore the product and service lifecycle, the evolved ITIL Value System, value stream management, and the move toward digital and AI-enabled service delivery. Pass the short PeopleCert exam and you hold the ITIL 5 Foundation credential, equivalent to taking the full ITIL 5 Foundation exam and recognised by employers worldwide. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Brazil, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL (Version 5) Foundation Bridge?Your Fast Track from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Brazil, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in BrazilDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain from the ITIL 5 BridgeBenefits for Your Career and Team

    ITIL V5 Foundation Exam Format in BrazilWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Brazil

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Credentials Take You in BrazilWhy Upgrade to ITIL 5 Now?

    ITIL has long been the common language of IT service management in Brazil, and the move to ITIL 5 is turning an up-to-date credential into a clear hiring signal across IT services, banking, telecom and the public sector. As outsourcing and managed-service providers modernise delivery, professionals who hold the current ITIL 5 Foundation credential stand out for roles from service desk lead to ITSM and service delivery manager. Here is what the Brazilian market is showing right now.

    Brazil's Service Management Challenges Driving ITIL 5 Demand

    ITIL 5 is more than a refresh. It is how modern service teams stay relevant as delivery goes digital. Keep your credential current and lead service management the ITIL 5 way. Start your Bridge journey today.

    Your Brazil ITSM Career Shift

    From ITIL 4 Knowledge to an ITIL 5 Credential

    Your Bridge Transformation

    Brazil's IT services and digital transformation markets are expanding fast, and employers increasingly want service teams aligned to ITIL 5. Here is which side of that line you want to be on.

    Sources: Glassdoor Brazil, Robert Half Brazil 2026.

    How to Get ITIL V5 Foundation Bridge Certified in BrazilStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Brazil is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Brazil is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    The ITIL 5 Updates You Will MasterSkills You Take Back to Work

    The ITIL 5 Bridge focuses only on what is new and changed in ITIL 5, so practising professionals build current knowledge efficiently. By the end, you can describe the ITIL 5 updates and apply them to modern, digital service delivery.

    Key Enhancements in ITIL 5

    You will learn what has changed since ITIL 4, focusing only on the new and refined concepts, terminology and structural updates that ITIL 5 introduces, so you can tell what is genuinely new from what has simply evolved.

    The Product and Service Lifecycle

    Understand the product and service lifecycle as a core organising principle of ITIL 5, and how the shift from managing IT services to managing digital products and services across their full lifecycle changes day-to-day practice.

    Digital and AI-Enabled Service Management

    Explore how ITIL 5 reflects modern digital and AI-enabled environments, and how increasing complexity from cloud, automation and multi-supplier delivery shapes the way services are designed, operated and supported.

    Updated Language and Core Concepts

    Gain clarity on the updated terminology and principles in ITIL 5, so you can communicate confidently with teams, partners and stakeholders who may be at different stages of adopting the new framework.

    Enhanced Value Creation

    See how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery and measurable outcomes through the ITIL Value System and value stream management.

    Applying ITIL 5 in Practice

    Learn how to integrate the ITIL 5 enhancements into your existing ITIL 4 knowledge and apply the updated guidance to improve collaboration, performance and results in your own organisation.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Brazil?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 545

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 545

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    ITIL 5 Bridge Training in BrazilWhy Learners Choose Invensis Learning

    Invensis Learning delivers focused ITIL 5 Bridge training for professionals and teams across Brazil who already hold ITIL 4 Foundation and want the current credential. As a PeopleCert authorised training partner, we combine accredited, experienced ITSM trainers with AXELOS-aligned courseware that targets only what is new in ITIL 5, so you transition efficiently. Whether you learn live online or in a classroom, you get structured guidance, exam preparation and dedicated support from enrolment through to certification. Our ISO 9001:2015 and ISO 27001:2022 certifications reflect a commitment to quality and security that learners and organisations rely on.

    • PeopleCert authorised training partner for ITIL qualifications
    • Accredited, experienced ITSM trainers with real-world delivery experience
    • Live online and classroom formats that fit working professionals in Brazil
    • AXELOS-aligned courseware focused only on the ITIL 5 updates
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training
    • Corporate and group training delivered across Brazil and globally
    • Trusted by professionals and organisations across multiple industries

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in BrazilInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Brazil

    Renaissance São Paulo Hotel, 2233, Alameda Santos, Cerqueira César, Jardim Paulista, São Paulo, Região Sudeste, 01419-002, Brasil

    ITIL V5 Foundation Bridge Training Location in Brazil

    Hilton São Paulo Morumbi, 12901, Avenida das Nações Unidas, Brooklin Novo, Itaim Bibi, São Paulo, Região Sudeste, 04571-000, Brasil

    corporate banner

    Corporate ITIL 5 Bridge TrainingUpskill Brazil ITSM Teams

    • Move an entire ITSM team to ITIL 5 in one training day per person
    • Customised schedules built around team and shift availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management experience
    • Role-based examples relevant to Brazilian service operations
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Brazil and global locations

    Leading Organisations

    StefaniniTOTVSTIVITItau UnibancoVivoBradesco

    What Our Learners Say

    Upgraded to ITIL 5 in One Day

    "I already held ITIL 4 Foundation, so the Bridge was perfect. In a single day I understood the product and service lifecycle and the new value system, and I passed the PeopleCert exam the same week. My credential is finally current."

    Rafael Almeida

    Service Desk Coordinator

    0/0

    Efficient and Relevant

    "The trainer focused only on what changed in ITIL 5, which respected the time of someone already working in ITSM. The sessions on digital and AI-enabled service management were genuinely useful for my day-to-day work."

    Camila Souza

    Incident Management Analyst

    0/0

    Well Structured Live Online Course

    "Clear explanation of the updated terminology and value creation approach. The live online format worked well around my schedule, and the practice questions made the short exam feel straightforward."

    Bruno Carvalho

    IT Service Delivery Lead

    0/0

    Whole Team Transitioned Smoothly

    "We moved our whole service desk team to ITIL 5 with the Bridge. One day per person meant minimal disruption, and the team now shares the same updated language across shifts. The coordination from Invensis Learning was excellent."

    Patricia Lima

    IT Service Management Lead, Financial Services

    0/0

    Ideal Corporate Refresh Programme

    "As an L&D manager I needed a low-disruption way to keep our managed-services team current. The corporate Bridge programme was tailored to our operation and delivered consistent ITIL 5 knowledge across the group."

    Eduardo Ferreira

    Learning and Development Manager, IT Services

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a one-day AXELOS certification that upgrades ITIL 4 Foundation holders to ITIL 5. It focuses only on what is new and changed, and passing the PeopleCert exam grants you the ITIL 5 Foundation credential.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a one-day AXELOS certification that upgrades ITIL 4 Foundation holders to ITIL 5. It focuses only on what is new and changed, and passing the PeopleCert exam grants you the ITIL 5 Foundation credential.

    Who should take the ITIL 5 Bridge in Brazil?

    It is designed for practising IT service management professionals who already hold ITIL 4 Foundation, including service desk leads, incident and change practitioners, ITSM analysts, consultants and managers who need a current credential.

    Is the ITIL 5 Bridge certification worth it?

    Yes. It keeps your ITIL credential current as Brazilian employers adopt ITIL 5, supports roles from service desk lead to service delivery manager, and is recognised worldwide. It is the most efficient route for ITIL 4 holders to reach ITIL 5.

    Do I need ITIL 4 Foundation before the Bridge?

    Yes. ITIL 4 Foundation is a prerequisite for the Bridge, as it assumes that knowledge as a baseline. Candidates who do not hold ITIL 4 Foundation should take the full ITIL 5 Foundation exam instead.

    How long is the ITIL 5 Foundation credential valid?

    The ITIL 5 Foundation credential is valid for three years. You renew it by earning 60 CPD points within the three-year cycle or by passing a higher ITIL 5 qualification. Confirm current renewal rules at peoplecert.org.

    Pricing

    How much does ITIL 5 Bridge training cost in Brazil?

    Pricing depends on the format and schedule, so the training fee in Brazil is available on request. Contact a learning advisor for a quote or to ask about group rates for your team.

    What is included in the course fee?

    The fee typically includes instructor-led training, AXELOS-aligned courseware focused on the ITIL 5 updates, practice questions, exam preparation guidance and learner support. Request a quote to confirm what your chosen format includes.

    Is the PeopleCert exam fee included in the price?

    The exam is delivered by PeopleCert and may be billed separately depending on the package. PeopleCert pricing varies by region and currency, so confirm the current exam fee at peoplecert.org or ask us when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations and ITSM teams. Ask about corporate or group pricing for a tailored quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book with multiple-choice, single-answer questions. It covers only what is new and changed in ITIL 5 across the Foundation Bridge syllabus, based on PeopleCert and AXELOS materials.

    How many questions are on the exam and how long is it?

    The ITIL 5 Bridge exam has 20 questions and an allotted time of 30 minutes. It is a short, focused exam because it tests only the ITIL 5 updates, not the full Foundation syllabus.

    What is the passing score for the exam?

    The pass mark is 65%, which is 13 out of 20 questions correct. Confirm the current passing requirement at peoplecert.org before booking your exam.

    How is the ITIL 5 Bridge exam delivered?

    You can sit the exam through PeopleCert online proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options are available to candidates in Brazil and worldwide.

    What if I do not pass the exam first time?

    You can resit the exam under PeopleCert's re-sit policy. Our training includes practice questions and exam preparation to help you feel ready, and our team can guide you on rebooking if needed.

    Course Content

    What topics does the ITIL 5 Bridge cover?

    The course covers five topic areas: key enhancements in ITIL 5, digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice.

    Does the course repeat ITIL 4 content?

    No. The Bridge assumes your ITIL 4 Foundation knowledge and focuses only on what is new and changed in ITIL 5, so you transition efficiently without revisiting content you already know.

    Do I need prior experience beyond ITIL 4 Foundation?

    ITIL 4 Foundation is the only formal prerequisite. The Bridge is designed for practising ITSM professionals, and the trainer guides you through the ITIL 5 updates step by step, so working knowledge of service management is enough.

    What learning materials are provided?

    You receive AXELOS-aligned courseware focused on the ITIL 5 updates, along with practice questions and exam preparation resources that map to the Foundation Bridge syllabus.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS, so you study the most up-to-date content.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

    What training formats are available?

    We offer live online (instructor-led) training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start the training?

    New batches run regularly across flexible schedules. View upcoming schedules or speak with a learning advisor to find the next available date that suits you in Brazil.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.