Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?Your Route into Modern Service Management

    The VeriSM Foundation (VeriSM-F) certification is an entry-level credential from EXIN that introduces VeriSM, a flexible service management approach for the digital age, and VeriSM Foundation certification training in Brazil helps you earn it with confidence. Rather than prescribing one method, VeriSM shows how an organisation can define its own service management approach using the right practices for each situation. This programme suits IT and business professionals across Brazil who want a modern, framework-agnostic view of service management. You learn the VeriSM model, the management mesh, and how established practices such as ITIL, Agile, DevOps and Lean fit together, all mapped to the current EXIN VeriSM Foundation Examination Specification. With no formal prerequisites and a lifetime certification, the VeriSM-F credential is an accessible first step for anyone modernising service delivery. Study with an EXIN Accredited Training Provider and start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Brazil, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Route into Modern Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Brazil, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in BrazilDo You Qualify for the VeriSM™ Foundation Exam?

    Why VeriSM Foundation Pays OffReal Gains for Professionals in Brazil

    VeriSM Foundation Exam Format in BrazilWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Brazil

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    VeriSM Foundation Careers in BrazilRoles, Demand and Earning Potential

    Modern service management skills are in demand across Brazil, valued by IT services firms, BFSI, telecom, consulting and public sector employers modernising how they deliver services. As enterprises digitise and run ITIL, Agile and DevOps side by side, professionals who can unify these practices stand out. Roles range from service desk and IT service management analysts to service delivery and IT operations managers, and here is what the market is telling us right now.

    Market Forces Fuelling Demand for VeriSM in Brazil

    VeriSM Foundation is more than a credential. It is a modern lens for service management that Brazilian employers increasingly value. Join professionals who unify ITIL, Agile and DevOps and lead digital service delivery. Start your journey today.

    Your Brazil Career Transformation

    From Service Delivery to Modern Service Leadership

    Your VeriSM Transformation in Brazil

    Brazil's IT services market is expanding with digital transformation and cloud and AI adoption, and employers increasingly separate professionals who can modernise service delivery from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, Salary.com (Brazil) 2026.

    How to Get VeriSM Foundation Certified in BrazilStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Gain from VeriSM Foundation TrainingModern Service Management in Practice

    This VeriSM Foundation programme covers all seven topic areas of the EXIN examination specification, from service culture to the management mesh and innovative technologies. By the end, you can explain the VeriSM model and apply it to define a flexible service management approach.

    Understand Modern Service Management

    Grasp how digital, consumer-centric service management differs from traditional, technology-led approaches, and why organisations need a flexible model in a fast-changing market.

    Apply the VeriSM Model

    Work with governance, service management principles and the four-stage practice of Define, Produce, Provide and Respond to shape how services are managed.

    Build the Management Mesh

    Combine resources, environment, emerging practices and management practices into a context-fit service management approach for your organisation.

    Integrate Progressive Practices

    See how ITIL, Agile, DevOps, Lean and SIAM work together within the mesh, so you can select and blend the right practices for each situation.

    Harness Innovative Technologies

    Understand how cloud, artificial intelligence, IoT and analytics shape service delivery, governance and consumer experience.

    Start Your VeriSM Journey

    Learn how to assess service maturity, define an initial management mesh and drive continuous improvement through the Respond stage.

    Who Should TakeVeriSM Foundation Certification Training in Brazil?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1395

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Brazil seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1395

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in BrazilYour Accredited VeriSM Foundation Partner

    Invensis Learning is a trusted VeriSM Foundation training company in Brazil. We deliver structured VeriSM Foundation training for professionals and organisations in Brazil who want to modernise service management and prepare for the EXIN exam. As an EXIN Accredited Training Provider, we combine accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • EXIN Accredited Training Provider delivering official VeriSM courseware
    • Experienced, accredited trainers with real service management practice
    • Live online, classroom and self-paced formats to fit your schedule
    • Structured materials, practice questions and exam preparation
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Brazil
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations worldwide

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    Global Course Portfolio

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    Quality Management

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in BrazilInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Brazil

    Renaissance São Paulo Hotel, 2233, Alameda Santos, Cerqueira César, Jardim Paulista, São Paulo, Região Sudeste, 01419-002, Brasil

    VeriSM Foundation Training Location in Brazil

    Hilton São Paulo Morumbi, 12901, Avenida das Nações Unidas, Brooklin Novo, Itaim Bibi, São Paulo, Região Sudeste, 04571-000, Brasil

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    Corporate VeriSM Foundation in BrazilUpskill Your Whole Team

    • Customised VeriSM training for teams and departments
    • Live virtual, onsite or hybrid delivery across Brazil
    • Schedules aligned to your team's availability
    • Accredited trainers with real service management experience
    • Role-based examples and industry-relevant case discussions
    • Progress tracking, assessments and learner support
    • Scalable delivery for local and distributed teams

    Leading Organisations

    StefaniniTOTVSTIVITItau UnibancoVivoCI&T

    What Our Learners Say

    Passed the EXIN Exam with Confidence

    "The VeriSM Foundation course finally connected the dots between ITIL, Agile and DevOps for me. The management mesh made sense straight away, and the mock questions got me ready for the EXIN exam with time to spare."

    Rafael Oliveira

    IT Service Analyst

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    Practical and Relevant to My Role

    "As someone coordinating service delivery, I needed a flexible view of service management, not another rigid framework. The trainer used real examples that mapped directly to my day-to-day work in Sao Paulo."

    Camila Souza

    Service Delivery Coordinator

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    Modern and Well Structured

    "Clear sessions on the VeriSM model and innovative technologies. I now understand how cloud and automation fit into a service management approach, which helps me lead our operations team better."

    Lucas Almeida

    IT Operations Lead

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    A Shared Language for Our Teams

    "We enrolled a mixed IT and business group. VeriSM gave everyone a shared language for service management, and the customised delivery fitted around our project schedule. Coordination and support were excellent."

    Patricia Costa

    IT Training Manager, BFSI Sector

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    Standardised Service Practice Across Teams

    "The corporate training helped us standardise how we manage services across several teams that were each using different frameworks. Our people left certified and aligned, which was exactly the outcome we wanted."

    Bruno Ferreira

    Head of Service Management, IT Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is an entry-level EXIN credential that validates understanding of VeriSM, a flexible service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own service management approach. It is the first level in the EXIN VeriSM scheme.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is an entry-level EXIN credential that validates understanding of VeriSM, a flexible service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own service management approach. It is the first level in the EXIN VeriSM scheme.

    Who should take VeriSM Foundation training in Brazil?

    VeriSM Foundation suits IT and business professionals in Brazil who want a modern, framework-agnostic view of service management. It fits service desk analysts, service delivery and IT operations staff, ITIL holders seeking a broader perspective, and anyone modernising digital service delivery. There are no formal prerequisites.

    Is VeriSM Foundation worth it for my career in Brazil?

    Yes. As Brazilian employers accelerate digital transformation and run ITIL, Agile and DevOps together, professionals who can unify these practices are in demand. Service management roles in Brazil range from around R$54,000 for analysts to R$139,000 or more for service delivery managers. Talk to a learning advisor to plan your path.

    Do I need prior experience or prerequisites?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is open to all, regardless of education, work experience or prior service management knowledge, which makes it an accessible first step for IT and business professionals alike.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for lifetime. The credential does not expire, and there is no renewal, re-examination or continuing education requirement once you have passed the EXIN exam.

    Pricing

    How much does VeriSM Foundation training cost in Brazil?

    Fees vary by delivery format and whether the EXIN exam is bundled with training. Pricing for Brazil is quoted on request in Brazilian reais (R$), and typically includes courseware, practice questions and exam preparation. Request a quote to see current pricing for your preferred format.

    What is included in the course fee?

    The training fee typically includes official EXIN-aligned courseware, practice questions, mock assessments, exam preparation and learner support, plus a course completion certificate. Exam vouchers may be bundled or purchased separately. Ask a learning advisor for the exact inclusions in your plan.

    Is the EXIN exam fee included in the training price?

    It depends on the package. The EXIN VeriSM Foundation exam is often bundled with accredited training, but it can also be purchased separately through EXIN. Pricing varies by region and channel, so confirm whether the voucher is included when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and business teams across Brazil. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is taken online with EXIN proctoring or at an accredited testing location, and is typically arranged through an accredited training provider.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes (1 hour) to complete it. It is closed book, so preparation with practice questions and mock assessments is recommended.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65%, which means you must answer at least 26 of the 40 questions correctly. Aim for broad understanding across all seven topic areas of the EXIN examination specification.

    What topics does the exam cover?

    The exam covers seven topic areas: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started. The VeriSM Model carries the most weight, so it receives strong focus in the training.

    What if I do not pass the exam the first time?

    You can re-sit the EXIN VeriSM Foundation exam. Re-sit fees and policies are set by EXIN, so confirm the current terms at exin.com. Selected training plans include additional preparation support to help you succeed on your next attempt.

    Course Content

    What topics does the VeriSM Foundation training cover?

    The training covers all seven EXIN topic areas, including service culture, the VeriSM model, the management mesh, progressive practices such as ITIL, Agile, DevOps and Lean, innovative technologies, and how to get started with VeriSM. It maps directly to the EXIN examination specification.

    Can a beginner take this course?

    Yes. VeriSM Foundation is designed for beginners as well as experienced professionals. No prior service management knowledge is required, and the training builds concepts from the ground up with guided examples and practice, so newcomers can follow comfortably.

    What learning materials are provided?

    You receive EXIN-aligned courseware, practice questions, mock assessments, reference materials on the VeriSM model and management mesh, and topic-wise revision aids. These resources help you prepare for the exam and apply VeriSM at work.

    Are practice questions and mock exams included?

    Yes. The programme includes practice questions and full mock assessments aligned to the 40-question, 60-minute EXIN exam format. They help you identify weak areas and build confidence before exam day.

    Is the courseware aligned to the current EXIN specification?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework developed by IFDC, so you study the concepts and terminology the exam actually tests.

    Enrollment

    How do I enrol in the VeriSM Foundation course in Brazil?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training. This lets professionals and teams across Brazil choose the format that fits their schedule and learning style.

    How soon can I start?

    New batches run regularly, and self-paced e-learning lets you begin immediately after enrolment. For instructor-led sessions, check the upcoming schedules or ask a learning advisor about the next available dates for Brazil.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.