Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), the global authority on IT service management. ITIL Version 5 Foundation certification training in Brazil gives IT and business professionals a clear, modern grounding in digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. The programme is built for service desk staff, support and infrastructure analysts, and anyone moving into IT service management who wants a recognised, portable credential. You learn the guiding principles, the four dimensions, the product and service lifecycle, and the management practices the modern digital era demands. With Brazilian employers digitising services and expanding cloud operations, a framework-literate professional stands out. Start your ITIL 5 Foundation journey with Invensis Learning and prepare for the exam with structured, guided support.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Brazil, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Brazil, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BrazilDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation CertificationCareer Value from Day One

    ITIL V5 Foundation Exam Format in BrazilWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Brazil

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Career Outlook in BrazilRoles, Sectors and Salary Signals

    ITIL 5 Foundation is a recognised entry marker for IT service management careers across Brazil, valued by IT services and outsourcing providers, banks, telecom operators and public-sector employers that run large, always-on service operations. As organisations digitise services and scale cloud, framework-literate professionals are in demand from service desk and ITSM analyst roles up to service delivery and infrastructure management, and here is what the market is telling us right now.

    Market Forces Fuelling IT Service Demand in Brazil

    ITIL 5 Foundation is more than a certificate. It is a practical edge for IT professionals in a digitising market. Join people who manage services with a shared framework and start your ITSM journey today.

    Your Brazil Career Transformation

    Your IT Career Before and After Certification

    The ITIL 5 Foundation Difference

    Brazil's IT services and cloud market is expanding fast, and employers increasingly separate framework-literate professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, Salario.com.br, Infojobs, Robert Half (Brazil) 2026.

    How to Get ITIL V5 Founfdation Certified in BrazilStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Brazil is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 Foundation TrainingCore ITSM Skills for the Workplace

    ITIL 5 Foundation training helps you build a working command of modern IT service management. By the end, you can describe the ITIL Value System, apply the guiding principles, and explain how digital products and services create value across their lifecycle.

    Digital Product and Service Concepts

    Explain what distinguishes modern digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle. This is the self-contained answer to what you will learn in ITIL 5 Foundation.

    Value Co-Creation Thinking

    Weigh outcomes, costs, risks, experience and sustainability, and explain how value is co-created collaboratively with consumers, users and stakeholders rather than delivered by the provider alone.

    The Four Dimensions of Service

    Apply Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers as a holistic view of every product, service and component.

    ITIL Value System and Guiding Principles

    Describe how the ITIL Value System connects governance, value chain activities, practices and improvement, and apply the seven guiding principles to real digital decisions.

    Product and Service Lifecycle

    Understand the purpose of discovery, design, build, operation, and delivery and support activities, and how they work together to create and sustain value.

    Management Practices and Continual Improvement

    Explain the role of ITIL's management practices, continual improvement, and Value Stream Mapping and Management in keeping services effective and adaptable.

    Who Should TakeITIL V5 Foundation Certification Training in Brazil?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in BrazilAccredited Training, Real Outcomes

    As a trusted ITIL Version 5 Foundation training company in Brazil, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building IT service management capability and preparing for the certification exam. Our programmes combine experienced, accredited trainers, flexible delivery, organised courseware aligned to the current syllabus, and learner-focused support. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

    • Accredited trainers with real-world IT service management experience
    • Live online (live virtual) and classroom formats that fit working professionals in Brazil
    • Courseware aligned to the current ITIL 5 Foundation syllabus from AXELOS (PeopleCert)
    • Practice questions and mock exams to build exam readiness
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Brazil and worldwide
    • Trusted by professionals and organisations across multiple industries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BrazilInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Brazil

    Renaissance São Paulo Hotel, 2233, Alameda Santos, Cerqueira César, Jardim Paulista, São Paulo, Região Sudeste, 01419-002, Brasil

    ITIL Version 5 Foundation Training Location in Brazil

    Hilton São Paulo Morumbi, 12901, Avenida das Nações Unidas, Brooklin Novo, Itaim Bibi, São Paulo, Região Sudeste, 04571-000, Brasil

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    Corporate ITSM Training in BrazilUpskill Your IT Workforce

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through live online, onsite or hybrid formats across Brazil
    • Accredited trainers with hands-on ITSM and ITIL experience
    • Role-based examples drawn from real service operations
    • Progress tracking, assessments and dedicated learner support
    • Scalable delivery for teams across Brazilian and global locations

    Organisations We Support

    StefaniniTOTVSItau UnibancoVivoBradescoCI&T

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course finally gave me a clear way to talk about incidents, changes and service value. The trainer used real service desk examples, and I passed the exam on my first attempt."

    Lucas Almeida

    Service Desk Analyst

    0/0

    Practical and Well Structured

    "Coming from an infrastructure background, the guiding principles and four dimensions made instant sense. The mock exams were close to the real thing and helped me focus my revision."

    Mariana Costa

    IT Support Analyst

    0/0

    Skills I Apply Every Day

    "Good balance of theory and application. I now use the ITIL Value System language in daily stand-ups, and it has made handovers between my team and operations much smoother."

    Rafael Oliveira

    ITSM Analyst

    0/0

    Standardised Our Service Practice

    "We trained our service desk team through Invensis Learning. The shared framework cut confusion around incident and change handling, and onboarding new hires is noticeably faster now."

    Camila Souza

    IT Service Manager

    0/0

    Right Fit for a Distributed Team

    "Flexible live virtual scheduling let us upskill a distributed team without disrupting delivery. The trainers tailored examples to our cloud operations, and the outcomes were measurable."

    Bruno Ferreira

    Head of IT Operations

    0/0



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    Happy Learners

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    Locations Worldwide

    99%

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and key management practices, giving you a recognised grounding in modern IT service management.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and key management practices, giving you a recognised grounding in modern IT service management.

    Who should take ITIL 5 Foundation training in Brazil?

    It suits service desk and support staff, infrastructure and ITSM analysts, project and IT team members, and anyone moving into IT service management. There are no formal prerequisites, so it is open to professionals at any career stage across Brazil.

    Is ITIL 5 Foundation recognised by employers in Brazil?

    Yes. ITIL is a globally recognised IT service management framework valued by IT services and outsourcing providers, banks, telecom operators and public-sector employers in Brazil, especially as organisations digitise services and scale cloud operations.

    Is the ITIL 5 Foundation certification worth it?

    For most IT professionals, yes. It opens service desk, support and ITSM analyst roles, and certified service professionals reportedly attract a 20 to 30% pay premium. Robert Half also reports 48% of tech hiring managers in Brazil will pay more for certified candidates. Talk to a learning advisor to plan your path.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points, as specified by AXELOS (PeopleCert).

    Pricing

    How much does ITIL 5 Foundation training cost in Brazil?

    Training is quoted in Brazilian reais and varies by format and schedule, while the AXELOS (PeopleCert) exam fee is billed separately. Pricing is available on request. Contact us for a quote tailored to live virtual, classroom or corporate delivery.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. Exam vouchers can be included depending on the package you choose. Request a quote to confirm inclusions.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the AXELOS (PeopleCert) exam voucher, while others price training and exam separately. Tell a learning advisor which option you prefer and we will confirm the details.

    Do you offer group or corporate discounts in Brazil?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, infrastructure teams and whole IT functions. Ask about corporate or group pricing for your team.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book and uses multiple-choice, single-answer questions. It is delivered online with OnVUE remote proctoring, available 24/7, or at an authorised test centre, and is based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert).

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions and a duration of 60 minutes. You need 65%, which is 26 correct answers out of 40, to pass.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65%, which means answering 26 of the 40 questions correctly within the 60-minute time limit.

    Do I need any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Attending an accredited training course is recommended to prepare, but it is not mandatory to take the exam.

    What if I do not pass the exam on the first attempt?

    You can resit the exam by booking another attempt with AXELOS (PeopleCert), and our trainers help you target weak areas with practice questions and mock exams before you retake. Confirm the current resit policy and fees on the PeopleCert portal.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine topic areas of the syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Can a beginner take this course without IT experience?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites, so beginners and business professionals can take it. The training builds concepts step by step, supported by examples and practice, so prior ITSM experience is not required.

    What learning resources are provided?

    You receive syllabus-aligned courseware, practice questions, mock exams and topic-wise quizzes, plus trainer-led examples that connect concepts to real service operations. These help you identify weak areas and build exam readiness.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), so you study the concepts and terminology the exam actually tests.

    Will I receive a certificate after the training?

    Yes. You receive a course completion certificate from Invensis Learning after meeting the course requirements. The ITIL 5 Foundation certification itself is awarded by AXELOS (PeopleCert) once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available in Brazil?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New live virtual batches run regularly, and self-paced options let you begin right away. Check upcoming schedules or talk to a learning advisor to find the next start date that works for you.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change before your scheduled batch.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.