Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters in SpainYour Entry into Modern ITSM

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and delivered by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices organisations use to co-create and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Spain suits IT and business professionals who want a current, digital-era grounding in IT service management. Based on ITIL 5 (Version 5.0), the fifth iteration of the framework, the course covers the product and service lifecycle, the seven guiding principles, the four dimensions, and Value Stream Mapping and Management. There are no formal prerequisites, so it is open to newcomers and experienced practitioners alike. With Spanish employers investing heavily in cloud, AI and managed services under Digital Spain 2026, ITSM talent is in strong demand. Earn a globally recognised credential with Invensis Learning and take a confident first step into modern service management.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Spain, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters in SpainYour Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Spain, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in SpainDo You Qualify for the ITIL V5 Foundation Exam?

    Why an ITIL 5 Credential Pays off in SpainSkills Employers Are Hiring For

    ITIL V5 Foundation Exam Format in SpainWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Spain

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Roles and Demand in SpainWhere ITIL 5 Can Take You

    ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation gives professionals in Spain a current, digital-era credential valued across IT services, banking, telecoms and the public sector. As employers modernise under Digital Spain 2026 and scale cloud and managed services, certified ITSM talent is in demand from service desk roles up to service delivery and IT management. Here is what the market is telling us right now.

    Market Forces Making ITIL 5 Skills Valuable in Spain

    ITIL 5 Foundation is more than a credential. It is a springboard into modern service management. Join professionals in Spain who connect IT work to business value and lead service improvement. Start your journey today.

    Your Spain Career Transformation

    Your ITSM Career Before and After ITIL 5

    The Shift Employers Notice

    Spain's IT market is expanding with digital transformation, cloud and AI investment, and employers increasingly separate professionals who can govern services from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert, ERI (Spain) 2026.

    How to Get ITIL V5 Founfdation Certified in SpainStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Spain is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 5 FoundationCapabilities You Can Apply at Work

    ITIL 5 Foundation training gives learners a working understanding of modern IT service management across all nine topic areas of the ITIL 5 (Version 5.0) syllabus. By the end, you can speak the language of value, governance and the product and service lifecycle.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation begin with the core concepts of digital product and service management, including value creation, continual improvement and how products and services are managed across their full lifecycle in modern digital environments.

    Value Co-Creation and Sustainability

    Learn how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability so you can make balanced, responsible service decisions.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Apply the seven ITIL guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practices to real digital environments.

    The Product and Service Lifecycle

    Master the purpose of each lifecycle activity, from discovery and design through to build, operation, delivery and support, and how they work together to create value.

    Value Streams and Continual Improvement

    Use Value Stream Mapping and Management to improve flow and visibility, and apply the continual improvement model to sustain long-term service performance.

    Who Should TakeITIL V5 Foundation Certification Training in Spain?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Training in SpainTrusted by Learners and Teams

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Spain that want to build modern IT service management capability and prepare for the ITIL 5 (Version 5.0) exam. Our programmes combine accredited, experienced instructors, flexible delivery formats, aligned courseware and learner-focused support. Invensis Learning is a trusted ITIL Version 5 Foundation training company in Spain. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation
    • Qualified, accredited trainers with real ITSM experience
    • Flexible live virtual, classroom and corporate group formats
    • ITIL 5 aligned courseware, case studies and mock exams
    • First-attempt exam guidance and PeopleCert booking support
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams across Spain
    • ISO 9001 and ISO 27001 certified training operations

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in SpainInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Spain

    Mandarin Oriental Ritz, Madrid Pl. de la Lealtad, 5, Retiro, 28014 Madrid, Spain

    ITIL Version 5 Foundation Training Location in Spain

    Cap Rocat, Ctra. d'enderrocat, s/n, 07609 Cala Blava-Llucmajor, Balearic Islands, Spain

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    Corporate ITIL 5 Training in SpainUpskill Your ITSM Teams

    • Suitable for small, medium and large teams
    • Customised schedules aligned with team availability
    • Flexible onsite, live virtual or hybrid delivery
    • Accredited trainers with relevant ITSM and industry expertise
    • Role-based, industry-relevant examples for real application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Spain and beyond

    Trusted by Leading Organisations

    TelefonicaIndraNTT DataBBVASantanderRepsol

    What Our Learners Say

    A Clear Route into Service Management

    "The ITIL 5 Foundation course finally made the value system click for me. The trainer used real service desk examples, and the mock exams meant I walked into the PeopleCert exam knowing exactly what to expect."

    Carlos Fernandez

    Service Desk Team Lead

    0/0

    Practical and Easy to Apply

    "As someone moving from IT operations into service management, the digital product focus of ITIL 5 was exactly what I needed. The guiding principles and lifecycle content are things I now use every week."

    Lucia Martin

    IT Operations Analyst

    0/0

    Strong Content on Value Streams

    "Well-structured sessions and a trainer who clearly knew the material. Value Stream Mapping was new to me and it has already helped me spot waste in how we handle incidents."

    Javier Gomez

    Incident Manager

    0/0

    Great Fit for Our Team

    "We enrolled a full IT team on the corporate programme. The scheduling was flexible around our shifts, and the shared ITIL 5 language has improved how the team talks about services and value."

    Ana Ruiz

    IT Training Manager, Banking Sector

    0/0

    Consistent Practice Across Teams

    "The onsite delivery and role-based examples made this relevant from day one. Our service delivery function now shares a consistent approach to continual improvement across departments."

    Miguel Torres

    Head of Service Delivery, Telecommunications

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and value co-creation. It suits IT and business professionals at any stage, with no prior ITIL knowledge required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and value co-creation. It suits IT and business professionals at any stage, with no prior ITIL knowledge required.

    Is ITIL 5 Foundation worth it for my career in Spain?

    Yes. ITIL is the world's most widely adopted service management framework, and Spanish employers across IT services, banking, telecoms and the public sector value it. As firms modernise under Digital Spain 2026, certified ITSM professionals are in demand from service desk to service delivery roles.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System.

    Do I need ITIL 4 Foundation first?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals who hold ITIL 4 will recognise some concepts, but ITIL 4 is not required to enrol or sit the exam.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is recognised by employers worldwide and PeopleCert operates in over 200 countries, so your ITIL 5 Foundation credential is valued in Spain and globally.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, trainer-led sessions and learner support. Exam voucher inclusion varies by package. Request a quote for the exact inclusions in Spain.

    How much does ITIL 5 Foundation training cost in Spain?

    Training pricing in Spain varies by format and provider and is available on request. The PeopleCert exam fee varies by region and channel and is confirmed at peoplecert.org. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert ITIL 5 Foundation exam voucher and others price it separately. Ask about corporate or group pricing when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams in Spain. Contact us for a group quote.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the exam the first time?

    The training includes mock exams, practice questions and first-attempt guidance to prepare you thoroughly. If a resit is needed, PeopleCert's retake policy applies; confirm current resit fees at peoplecert.org.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions to be completed in 60 minutes. It is closed book with single-answer questions, based on the ITIL 5 Foundation (Version 5.0) syllabus.

    What is the passing score for the exam?

    You need 65%, which is 26 out of 40 questions correct, to pass the ITIL 5 Foundation exam.

    How and where do I take the exam?

    You can take it online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged as part of a training and exam package.

    Which standard is the exam based on?

    The exam is based on the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and delivered by PeopleCert, covering nine topic areas.

    Course Content

    Do I need prior experience to take this course?

    No. ITIL 5 Foundation is beginner-friendly with no prerequisites. The training builds concepts from the ground up, so newcomers and experienced IT staff can both benefit.

    What topics does the ITIL 5 Foundation training cover?

    It covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    How long is the training?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days, covering all nine Foundation topic areas plus exam preparation.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, plus trainer guidance to help you apply the concepts and prepare for the exam.

    Is the courseware aligned to the current ITIL edition?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus from AXELOS, delivered by PeopleCert.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your format and complete payment to receive schedules and materials. Live virtual and corporate batches run regularly across Spain. See upcoming schedules or talk to an advisor.

    What training formats are available?

    We offer online (live virtual) instructor-led training, onsite classroom sessions and customised corporate group training, so you can choose what fits your schedule.

    How long is the certification valid and how is it renewed?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD points within each three-year cycle; confirm current renewal options at peoplecert.org/myaxelos.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact support to arrange this.

    Is support available before and after training?

    Yes. You get dedicated learner support before, during and after the programme, including guidance on booking your PeopleCert exam. Talk to a learning advisor to get started.