Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation Certification?Your Entry Point to Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from PeopleCert (AXELOS), and it introduces the core concepts of digital product and service management. Invensis Learning's ITIL 5 Foundation certification training in Barcelona prepares IT and business professionals to understand the ITIL Value System, the seven guiding principles and the product and service lifecycle, then sit the Foundation exam with confidence. Barcelona has become one of Europe's leading digital hubs, and employers across its ICT, consulting and shared-service sectors increasingly expect current-edition service management knowledge. Built on the ITIL 5 (Version 5.0) syllabus, this programme helps you apply value co-creation and continual improvement to real digital environments. Whether you are moving up from ITIL 4, entering IT service management for the first time, or working alongside digital product teams, Version 5.0 gives you a modern, globally recognised credential. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Barcelona, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation Certification?Your Entry Point to Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Barcelona, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BarcelonaDo You Qualify for the ITIL V5 Foundation Exam?

    BenefitsOf Earning Your ITIL 5 Foundation Certification

    ITIL V5 Foundation Exam Format in BarcelonaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Barcelona

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Careers in BarcelonaWhy Earn the Foundation Credential?

    ITIL 5 Foundation has become a practical marker of modern service management skill across Barcelona, valued by ICT firms, consultancies, banks and the many shared-service and nearshore centres that run digital services from the city. As Catalonia's tech workforce grows past 218,000 professionals and cloud adoption accelerates, employers increasingly ask for current-edition ITIL knowledge. Demand spans service desk analysts through to IT service and service integration managers, and here is what the Barcelona market is telling us right now.

    Industry Challenges Driving ITIL 5 Demand in Barcelona

    ITIL 5 Foundation is more than a credential. It is a springboard into modern service management. Join professionals in Barcelona who connect digital services to value and lead with confidence. Start your journey today.

    Your Barcelona Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Barcelona's digital economy is expanding with cloud, AI and nearshore investment, and employers increasingly separate professionals with current service management knowledge from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Barcelona) 2026.

    How to Get ITIL V5 Founfdation Certified in Barcelona Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Barcelona is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will LearnIn This ITIL 5 Foundation Programme

    This ITIL 5 Foundation training teaches you the skills covered in the Version 5.0 syllabus, from digital product and service management concepts to value stream management. By the end, you can explain the ITIL Value System and apply modern service management to real work.

    Digital Service Management Foundations

    Understand what digital products and services are, how value is created across the product and service lifecycle, and why continual improvement is central to ITIL 5.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that co-creates value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback and the other principles to make better decisions in real digital environments.

    Four Dimensions and Value Co-Creation

    Work holistically across organisations and people, value streams and processes, information and technology, and partners and suppliers to co-create value with stakeholders.

    Key ITIL Management Practices

    Understand the role of ITIL 5 management practices and practice guides in enabling consistent, effective ways of working that adapt to your organisation's context.

    Value Streams and Continual Improvement

    Map and manage value streams to improve flow and visibility, and use the continual improvement model to sustain long-term service performance.

    Who Should TakeITIL V5 Foundation Certification Training in Barcelona?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Barcelona?

    Invensis Learning delivers structured ITIL 5 Foundation certification training in Barcelona for individual professionals and organisations building modern service management capability. As a PeopleCert Accredited Training Organization, we combine accredited trainers, Version 5.0 aligned courseware, flexible delivery formats and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Barcelona, we support every learner from first enquiry through to exam day. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training
    • PeopleCert-accredited trainers with real IT service management experience
    • Live virtual, classroom and corporate group delivery to suit your schedule
    • ITIL 5 aligned courseware, industry case studies and mock exams included
    • Guidance to help you clear the Foundation exam on your first attempt
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after your training
    • Trusted by professionals and organisations across Barcelona and worldwide

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    Global Course Portfolio

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    Quality Management

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    Professionals Trained

    ISO 9001:2015 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL Version 5 Foundation Training Locations in BarcelonaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Barcelona

    Hilton Diagonal Mar Barcelona, Passeig del Taulat, Diagonal Mar i el Front Marítim del Poblenou, Sant Martí, Barcelona, Barcelonès, Barcelona, Catalunya, 08019, España

    ITIL Version 5 Foundation Training Location in Barcelona

    W Barcelona, 1, Passeig del Mare Nostrum, la Barceloneta, Ciutat Vella, Barcelona, Barcelonès, Barcelona, Catalunya, 08039, España

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    Corporate ITIL 5 Foundation TrainingFor Your Teams in Barcelona

    • Suitable for small, medium and large IT service teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with real service management expertise
    • Role-based examples and case studies for better workplace application
    • Dedicated coordination and support for corporate training programmes
    • Scalable delivery for teams across Barcelona and global locations

    Leading Organisations

    SEIDORCaixaBankZurichNaturgyDammRoche

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The ITIL 5 Foundation training made the new digital product and service management ideas easy to follow. The mock exams matched the real 40-question format, and I passed on my first attempt. I now use the ITIL Value System in my daily work."

    Marc Sole

    Service Desk Team Lead

    0/0

    A Clear Upgrade from ITIL 4

    "Coming from an ITIL 4 background, the trainer clearly explained what changed in Version 5.0, especially value stream mapping and the product and service lifecycle. Very practical sessions and a great step up in Barcelona's competitive IT market."

    Nuria Vidal

    IT Support Analyst

    0/0

    Beginner Friendly and Practical

    "I joined with no ITIL background and still kept up throughout. The guiding principles and four dimensions were explained with real examples. The course gave me the confidence to apply for service management roles here in Barcelona."

    Javier Torres

    IT Operations Coordinator

    0/0

    Standardised Service Practice Across Teams

    "We trained a mixed team on ITIL 5 Foundation to standardise how we handle incidents and changes across our shared-service centre. The delivery was flexible around our shifts, and our teams now share a common service management language."

    Elena Ferrer

    Learning and Development Manager, Financial Services

    0/0

    Tailored Corporate Training That Delivered

    "Invensis Learning delivered onsite corporate training for our IT operations group. The trainer tailored the ITIL 5 content to our cloud and multi-supplier setup, and we saw faster, more consistent service governance within weeks."

    Pau Roig

    IT Operations Director, Consulting Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from PeopleCert (AXELOS). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from PeopleCert (AXELOS). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    Is ITIL 5 Foundation worth it for professionals in Barcelona?

    Yes. ITIL is the world's most widely adopted service management framework, and Barcelona IT roles routinely list it as a requirement. IT service management roles in the city average around €50,000, and a current-edition credential helps you stand out across the ICT, banking and consulting sectors.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated Value Stream Mapping and Management, and an updated ITIL Value System.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. It is designed as an accessible entry point for both IT and business professionals.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, industry case studies, practice questions, mock exams, a PeopleCert exam voucher and learner support. Speak with a learning advisor to confirm exactly what your chosen package includes.

    How much does ITIL 5 Foundation training cost in Barcelona?

    Training in Barcelona is quoted in euros and varies by format and package, so pricing is available on request. The PeopleCert exam fee is billed separately and varies by region. Request a quote to see current options for your preferred format.

    Is the exam fee included in the training price?

    Many packages include the PeopleCert ITIL 5 Foundation exam voucher, but this varies by option. PeopleCert sets the exam fee, and it differs by region and channel. Confirm inclusion with our team when you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and digital service teams. Contact us for a tailored group quote for your organisation in Barcelona.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the official Version 5.0 syllabus. It is delivered online through PeopleCert's OnVUE proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a duration of 60 minutes (one hour). It covers the nine topic areas of the ITIL 5 Foundation syllabus at knowledge and comprehension level.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means you need at least 26 correct answers out of 40. Our mock exams and practice questions are designed to help you reach this comfortably.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online via PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What if I do not pass the exam on the first attempt?

    You can resit the ITIL 5 Foundation exam. Our trainers provide first-attempt guidance, and selected plans include retake support so you can prepare and try again with confidence. Verify the current resit policy at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation has no prerequisites and starts from first principles, so beginners can follow along. The training uses clear examples and practical exercises to build understanding step by step.

    Are mock exams and practice questions included?

    Yes. The programme includes ITIL 5 Foundation practice questions and full mock exams aligned to the 40-question, 60-minute format, helping you identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation syllabus (Version 5.0), the current edition published by PeopleCert (AXELOS).

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each to real work.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Barcelona?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Barcelona.

    How soon can I start the training?

    New live virtual and classroom batches run regularly, and self-paced options let you begin right away. See upcoming schedules or speak with an advisor to find the next available Barcelona batch.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans include the option to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.