Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why Learn It in Valencia?Your Entry Point to Modern Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, and ITIL 5 Foundation certification training in Valencia is your fastest route to it. Governed by AXELOS with exams delivered by PeopleCert, the credential introduces digital product and service management, the ITIL Value System, value co-creation and the product and service lifecycle for the modern digital era. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, adding an explicit focus on digital products and services, a full product and service lifecycle, and Value Stream Mapping and Management. There are no formal prerequisites, so the certification is open to IT and business professionals at any career stage. As Valencia grows into a tech hub, with the Parque Tecnologico in Paterna, a thriving startup scene and heavy cloud and SaaS adoption, employers increasingly want people who can run reliable, value-led digital services. Get certified with Invensis Learning and start your ITIL 5 journey with a clear, supported path from learning to the exam.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Valencia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why Learn It in Valencia?Your Entry Point to Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Valencia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ValenciaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off for Your CareerSkills, Recognition and Career Mobility

    ITIL V5 Foundation Exam Format in ValenciaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Valencia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in ValenciaRoles, Demand and Pay

    ITIL 5 Foundation is a strong entry marker for IT service management roles across Valencia, valued by software services, retail and logistics-tech employers, banks and public-sector organisations that run digital products and services at scale. As the city adopts cloud and SaaS at pace and grows its startup base, employers increasingly want people who can deliver reliable, value-led services. Demand runs from service desk and support roles up to ITSM analyst, service delivery and IT operations positions, and here is what the local market is telling us right now.

    IT Service Challenges Driving ITIL 5 Demand in Valencia

    ITIL 5 Foundation is more than a certificate. It is a modern service management skill set Valencia employers are hiring for. Join professionals who deliver value-led digital services and start your ITIL 5 journey today.

    Your Valencia Career Transformation

    Your IT Career Before and After ITIL 5 Foundation

    The Shift Certified Professionals Make

    Valencia's IT market is expanding with cloud adoption, a growing startup base and port and logistics digitalisation, and employers increasingly separate professionals with current service management credentials from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Spain and Valencia) 2026.

    How to Get ITIL V5 Founfdation Certified in Valencia Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Valencia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will Learn in ITIL 5 FoundationNine Topic Areas, Applied to Real Service Work

    The ITIL 5 Foundation programme covers all nine official topic areas of the AXELOS ITIL 5 Foundation (Version 5.0) syllabus. By the end, you can describe modern service management concepts, apply the guiding principles, and prepare confidently for the exam.

    Digital Product and Service Concepts

    You will learn what distinguishes digital products and services from traditional IT services, how value is created in digital environments, and how products and services are managed across their lifecycle. This is the modern foundation ITIL 5 Version 5.0 is built around.

    Value Co-Creation

    Understand how value is co-created between providers, consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability. Move from an output focus to an outcome focus that employers care about.

    The Four Dimensions of Service Management

    Apply the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, to take a holistic view of every digital product and service.

    The ITIL Value System

    Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system for co-creating value.

    The Seven ITIL Guiding Principles

    Put the seven guiding principles to work: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value across the whole lifecycle.

    ITIL's Management Practices

    Understand the role of ITIL management practices and how official practice guides support consistent, effective ways of working that can be adapted to your organisation's context.

    Continual Improvement and Value Streams

    Use the continual improvement model and Value Stream Mapping and Management to identify waste, improve flow and visibility, and drive better outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Valencia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Invensis Learning for ITIL 5 Foundation Training in Valencia?Accredited Training You Can Trust

    As a trusted ITIL Version 5 Foundation training company in Valencia, Invensis Learning delivers accredited ITIL 5 Foundation training for individual professionals and organisations that want modern, value-led service management capability and a confident path to the exam. As a PeopleCert Accredited Training Organization, we combine qualified trainers, aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team in Valencia, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation aligned courseware
    • Qualified, PeopleCert-accredited trainers with real service management experience
    • Flexible formats: live online, classroom, and corporate group training
    • Structured materials, case studies and mock exams for the ITIL 5 Foundation exam
    • First-attempt exam guidance and dedicated learner support
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Customised training schedules for organisations and teams
    • Trusted by professionals and organisations across many industries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ValenciaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Valencia

    The Westin, 16, Carrer d'Amadeu de Savoia, Mestalla, el Pla del Real, València, Comarca de València, València / Valencia, Comunitat Valenciana, 46010, España

    ITIL Version 5 Foundation Training Location in Valencia

    Balneario Resort Las Arenas, 22, Carrer d'Eugènia Viñes, el Cabanyal - el Canyamelar, Poblats Marítims, València, Comarca de València, València / Valencia, Comunitat Valenciana, 46011, España

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    Corporate ITIL 5 Foundation TrainingFor Valencia Employers

    • Suitable for small, medium and large teams across your organisation
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Qualified trainers with relevant IT service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Valencia and global locations

    Trusted by Leading Organisations

    MercadonaGlobal OmniumFord EspanaCapgeminiNTT DATAConsum

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and the four dimensions genuinely clear, and the mock exams matched the real exam style. I passed the ITIL 5 Foundation exam on my first attempt and now use the guiding principles in my service desk work."

    Lucia Marti

    IT Service Desk Analyst

    0/0

    Practical and Career-Changing

    "As someone moving from development into IT operations, the product and service lifecycle content was exactly what I needed. The live sessions were practical and the continual improvement model is something I apply weekly."

    Sergio Navarro

    IT Operations Engineer

    0/0

    Great for Beginners

    "Good balance of theory and real examples. I came in with no ITIL background and left understanding value co-creation and management practices well enough to feel confident in interviews here in Valencia."

    Marta Gimenez

    Junior ITSM Analyst

    0/0

    Standardised Our Service Practices

    "We enrolled our support team to standardise how we handle incidents and changes. The corporate sessions were tailored to our tools, and the shared ITIL 5 vocabulary has already improved how the team works together."

    David Ferrer

    IT Service Delivery Manager, Logistics Sector

    0/0

    Flexible and Business-Focused

    "Invensis delivered group training for our IT department with flexible scheduling that fit our shift patterns. The trainer connected ITIL 5 to our digital transformation goals, and the team came away applying value stream thinking."

    Elena Ortiz

    Head of Learning and Development, Retail-Tech

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is the current, entry-level IT service management credential from AXELOS and PeopleCert. Valencia employers in software, logistics and the public sector value these skills, supporting roles from service desk analyst to IT operations with local pay from around EUR 28,000. Ask a learning advisor to plan your path.

    General

    Is ITIL 5 Foundation worth it for IT careers in Valencia?

    Yes. ITIL 5 Foundation is the current, entry-level IT service management credential from AXELOS and PeopleCert. Valencia employers in software, logistics and the public sector value these skills, supporting roles from service desk analyst to IT operations with local pay from around EUR 28,000. Ask a learning advisor to plan your path.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. Compared with ITIL 4, it adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone regardless of education, experience or prior ITIL knowledge. Professionals who hold ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

    Who governs the ITIL 5 Foundation certification?

    ITIL was created and developed by AXELOS. PeopleCert acquired AXELOS in 2021 and is now the sole owner, publisher and examination body for all ITIL qualifications, including ITIL 5 Foundation.

    How long is ITIL 5 Foundation valid?

    ITIL 5 Foundation certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 Foundation aligned courseware, industry case studies, practice questions and mock exams, first-attempt exam guidance and learner support. Exam voucher inclusion can vary, so confirm what your package covers. Request a quote for the current details.

    How much does ITIL 5 Foundation training cost in Valencia?

    Training price varies by format, whether live online, classroom or corporate group training, and by what is included. Pricing is available on request in euros for learners in Valencia. Contact a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose. PeopleCert exam pricing varies by region and purchasing channel, so we confirm the current fee and whether it is bundled before you enrol. Ask us for a quote that sets out exactly what is included.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and wider teams. Contact us for a tailored group quote for your organisation in Valencia.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 Foundation exam first time?

    Our training includes first-attempt guidance, mock exams and practice questions to prepare you thoroughly. If you need to resit, PeopleCert re-sit policies and fees apply, which we can explain before you book. Ask about retake support when you enrol.

    How many questions are on the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 multiple-choice questions to be completed in 60 minutes. It is closed book and uses single-answer questions.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65 per cent, which means you must answer at least 26 of the 40 questions correctly.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorized test centre. It is usually arranged through an Accredited Training Organization as part of a training and exam package.

    Which syllabus is the exam based on?

    The exam is based on the official ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, covering all nine topic areas at knowledge and comprehension level.

    Course Content

    Can a beginner take ITIL 5 Foundation training?

    Yes. ITIL 5 Foundation has no prerequisites and is designed to be accessible to IT and business professionals alike. The training builds understanding from the ground up, so no prior ITIL or service management knowledge is needed.

    What topics does ITIL 5 Foundation cover?

    The course covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply them to real decisions.

    Are practice tests and materials included?

    Yes. The programme includes ITIL 5 Foundation aligned courseware, industry case studies, practice questions and mock exams to help you identify weak areas and build exam readiness.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule format. It covers all nine topic areas and prepares you for the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to pick a start date that suits you in Valencia.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    Is there support if I have questions during the course?

    Yes. You get dedicated learner support before, during and after the training, plus trainer-led Q and A during live sessions and first-attempt exam guidance to keep you on track.

    Do you offer weekend or weekday batches in Valencia?

    Yes. We run both weekday and weekend batches for live online and classroom training, so you can learn around your work schedule. See upcoming schedules or ask a learning advisor for the next available batch that suits you.