Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS, introducing professionals to a modern, end-to-end model for creating, delivering and continually improving tech-enabled products and services. ITIL 4 Foundation certification training in Athens gives you a clear, structured path to this globally recognised credential, taught against the current ITIL 4 syllabus and prepared for the PeopleCert exam. The course suits IT staff, service desk and support teams, project members, and business professionals who want to speak the shared language of IT service management. As Athens grows into a regional technology and shared-services hub, with data-centre investment and digital-transformation programmes across telecoms, banking and the public sector, employers increasingly value people who understand the ITIL 4 service value system. It is also a fitting place to start, because PeopleCert, the body that delivers ITIL examinations worldwide, has deep Greek roots. Build your service management foundation with Invensis Learning and step into a credential recognised across Greece and beyond.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Athens, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Athens, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in AthensDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from ITIL 4 FoundationBenefits for Professionals and Teams

    ITIL 4 Foundation Exam Format in AthensWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Athens

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your Career Outlook with ITIL 4 in AthensRoles, Demand and Pay

    ITIL 4 Foundation has become a baseline credential for IT service roles across Athens, valued by telecoms, banking, IT services and the expanding shared-services and data-centre sector. As Greek organisations modernise through EU-funded digital programmes, employers want professionals who can run reliable, value-driven services. Demand spans the service desk through to service delivery and IT operations management, and here is what the market shows right now.

    What Is Driving Service Management Demand in Athens

    ITIL 4 Foundation is more than a certificate. It is a career foundation for service management professionals in Athens. Build the skills employers want and take the next step today.

    Your Athens Career Transformation

    From Reactive Support to Service Value

    Where ITIL 4 Certification Takes You

    Athens is growing into a regional technology and shared-services hub, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line ITIL 4 Foundation puts you on.

    Sources: PayScale, ERI SalaryExpert, Glassdoor (Greece) 2026.

    How to Get ITIL 4 Founfdation Certified in AthensStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Athens is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will BuildFrom the ITIL 4 Foundation Course

    This ITIL 4 Foundation training gives you the core skills and vocabulary of modern IT service management. By the end you can explain the service value system, apply the guiding principles, and describe the key practices that keep services running and improving.

    Core Service Management Concepts

    Explain what a service is, how value is co-created between providers and consumers, and the difference between outputs and outcomes, utility and warranty.

    The ITIL 4 Service Value System

    Describe how guiding principles, governance, the service value chain, practices and continual improvement work together to enable value creation.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to everyday service management decisions.

    The Service Value Chain

    Understand the six value chain activities, from plan and engage to deliver and support, and how they combine to form value streams.

    Key ITIL 4 Management Practices

    Work with practices including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, KPIs and key metrics to measure and steadily improve service performance.

    Who Should TakeITIL 4 Foundation Certification Training in Athens?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1130

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your Partner for ITIL 4 Foundation Certification Training in AthensAccredited, Expert-Led and Flexible

    Invensis Learning delivers accredited ITIL 4 Foundation training for professionals and teams in Athens who want a recognised grounding in IT service management. Our programmes combine experienced, accredited trainers, AXELOS-aligned courseware, flexible delivery and structured PeopleCert exam preparation. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience from an established ITIL 4 Foundation training company in Athens, focused on practical understanding, real-world application and a clear path to certification.

    • Accredited training aligned to AXELOS and PeopleCert standards
    • Experienced trainers with real IT service management expertise
    • Flexible formats: live online, classroom and self-paced learning
    • Structured exam preparation with mock tests and practice questions
    • Comprehensive courseware, study guides and templates
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Greece

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    ITIL 4 Foundation Training Locations in AthensInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Athens

    Pearson Professional Centers-Athens - Athens Tower B, 2-4 Mesogion Ave, Ampelokipi, Athens, 11526, Greece

    ITIL 4 Foundation Training Location in Athens

    Akmi I.V.T - 60 Patission Street, Athens, 104 34, Greece

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    ITIL 4 Foundation Corporate TrainingFor Teams Across Athens

    • Customised ITIL 4 training for teams and departments
    • Flexible onsite, live virtual or hybrid delivery
    • Schedules aligned to your team's availability
    • Accredited trainers with hands-on ITSM experience
    • Role-based examples mapped to your tools and processes
    • Dedicated coordination and learner support
    • Scalable delivery for teams across Greece and beyond

    Trusted by Leading Organisations

    OTE GroupIntrasoft InternationalSpace HellasUnisystemsNational Bank Of GreeceEurobank

    What Our Learners Say

    Passed First Time and Applying It Daily

    "The trainer made the service value system genuinely easy to follow, and the mock exams matched the real PeopleCert format closely. I passed on my first attempt and now use the guiding principles every day at the service desk."

    Dimitris Papadopoulos

    IT Support Analyst

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    Practical and Well Structured

    "Clear, well-structured sessions that turned the ITIL 4 practices into something practical. The incident and problem management examples were exactly what my team deals with, and the courseware was easy to revise from."

    Eleni Georgiou

    Service Desk Team Lead

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    Great Starting Point for IT Careers

    "I came in with no formal service management background and left understanding the whole value chain. The live online format fitted around my work, and the support before the exam gave me real confidence."

    Nikos Vlachos

    IT Project Coordinator

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    Aligned Our Whole Operations Team

    "We enrolled our operations team and the impact was quick. Everyone now shares the same ITIL 4 vocabulary, and our incident and change handling is far more consistent across shifts. The corporate delivery was well organised."

    Maria Konstantinou

    IT Operations Manager, Banking Sector

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    Tailored Corporate Training That Worked

    "Invensis Learning tailored the sessions to our tools and processes, which made the training immediately relevant. The trainers were knowledgeable and the scheduling was flexible enough for a busy delivery team."

    Yannis Antoniou

    Learning and Development Manager, IT Services

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that is increasingly valued by telecoms, banking, IT services and shared-services employers across Athens. It signals that you understand modern IT service management and opens roles from the service desk through to service delivery management.

    General

    Is the ITIL 4 Foundation certification worth it in Athens?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that is increasingly valued by telecoms, banking, IT services and shared-services employers across Athens. It signals that you understand modern IT service management and opens roles from the service desk through to service delivery management.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, introducing the service value system and key service management practices. It suits IT staff, service desk and support teams, project members and business professionals who want a recognised grounding in ITSM.

    Do I need any experience before taking ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or IT service management experience is required, which makes it an accessible first step for both IT and business professionals.

    Who awards the ITIL 4 Foundation certification?

    ITIL is owned by AXELOS, and the examinations are delivered by PeopleCert. Invensis Learning is an Accredited Training Organisation that prepares you against the current ITIL 4 syllabus and the PeopleCert exam.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification within the cycle.

    Pricing

    How much does ITIL 4 Foundation training cost in Athens?

    Training fees vary by format, schedule and whether the exam is bundled, so the current price is available on request. The course is quoted locally in euros, while the PeopleCert exam fee is billed separately. Request a quote for the latest pricing.

    What is included in the course fee?

    The training fee typically includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock exams, study guides and learner support. Confirm exactly what is bundled, including any exam voucher, when you request a quote.

    Is the exam fee included in the training price?

    It depends on the package. Some options bundle the PeopleCert exam voucher with the training, while others price it separately. Ask a learning advisor which option includes the exam so you can compare the total cost.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and whole teams in Athens. Contact us for a tailored group quote.

    What payment and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book and made up of multiple-choice questions based on the ITIL 4 Foundation syllabus. It can be taken online with PeopleCert proctoring or at an authorised test centre.

    How many questions are on the ITIL 4 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. The pass mark is 65 percent, which means you need 26 correct answers out of 40.

    What is the passing score for the exam?

    You need to score 65 percent to pass, which is 26 out of 40 questions correct. Focusing on broad understanding across all syllabus areas is the most reliable way to pass.

    How and where do I take the exam?

    You can sit the exam through PeopleCert online proctoring from home or office, available around the clock, or at a PeopleCert authorised test centre. Our team can guide you through booking once you are ready.

    What happens if I do not pass the first time?

    You can resit the exam by booking another attempt with PeopleCert, and our trainers provide revision support to help you close any gaps. Ask about retake-friendly packages when you enrol.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the four dimensions of service management, the service value system, the guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and metrics.

    Can a beginner take this course?

    Yes. The course is designed as an entry point with no prerequisites, so beginners are welcome. Trainers explain each concept from the ground up and use practical examples to make the material easy to apply.

    What learning resources and materials are provided?

    You receive AXELOS-aligned courseware, study guides, practice questions, mock exams and quizzes that map to the ITIL 4 Foundation syllabus, helping you revise and build exam readiness.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the material the exam tests.

    Will I receive a certificate after the training?

    You receive a course completion certificate from Invensis Learning after the training. The ITIL 4 Foundation certification itself is awarded once you pass the PeopleCert exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website or by speaking with a learning advisor. Choose your format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to pick a start date.

    What training formats are available in Athens?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule.

    Are weekend or weekday batches available?

    Yes. We run both weekday and weekend schedules to suit working professionals in Athens. Check the upcoming batches or ask an advisor to match a cohort to your availability.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.