Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Digital Service Management

    The VeriSM Foundation (VeriSM-F) is an entry-level EXIN certification that validates your understanding of VeriSM, a service management approach built for the digital age. VeriSM Foundation certification training in Greece gives IT and business professionals a flexible, framework-agnostic model, so you can combine ITIL, Agile, DevOps and Lean practices to fit your organisation's context. Awarded by EXIN, the internationally recognised examination institute, and based on the current EXIN VeriSM Foundation Examination Specification, the credential is grounded in the VeriSM model developed by the IFDC. You learn the management mesh concept, the four VeriSM patterns, and how to define your own service management approach around consumer outcomes. As Greece accelerates its digital transformation, with a fast-growing ICT market and a projected shortage of IT specialists, service management skills are increasingly valued by employers across Athens and Thessaloniki. Start your VeriSM journey with Invensis Learning and build capability that spans IT and business.

    Invensis Learning is an EXIN Accredited Training Provider in Greece, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Greece, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in GreeceDo You Qualify for the VeriSM™ Foundation Exam?

    What You Gain from Becoming VeriSM CertifiedValue for Individuals and Teams

    VeriSM Foundation Exam Format in GreeceWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Greece

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where VeriSM Skills Lead Careers in GreeceRoles, Sectors and Demand

    VeriSM Foundation is increasingly valued across Greece's fast-growing IT sector, where employers are integrating multiple service management frameworks and racing to fill a widening skills gap. Certified professionals move into roles from IT service desk analyst and IT service manager to service delivery manager, IT operations manager and ITSM consultant. As the digital economy expands across Athens and Thessaloniki, service management talent is in demand, and here is what the market shows right now.

    Why Modern Service Management Skills Are in Demand in Greece

    VeriSM Foundation is more than a certificate. It is a modern service management toolkit for the digital age. Join professionals across Greece who are learning to integrate frameworks and lead consumer-focused services. Start today.

    Your Greece Career Transformation

    Your Before and After with VeriSM Foundation

    The Shift Employers Notice

    Greece's IT market is expanding with digital transformation and EU-backed investment, and employers increasingly separate professionals who can integrate modern service practices from those tied to one framework. Here is which side of that line you want to be on.

    Sources: PayScale, ERI SalaryExpert (Greece) 2026; Greek Digital Decade roadmap.

    How to Get VeriSM Foundation Certified in GreeceStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    What You Will Gain from VeriSM Foundation TrainingSkills Mapped to the EXIN Exam Topics

    VeriSM Foundation training equips you with modern, digital service management skills mapped to the seven EXIN examination topic areas. By the end, you can define a flexible service management approach, build a management mesh, and integrate the practices that fit your organisation.

    The Service Organisation and Digital Value

    Understand what a service is, how organisations create value with consumers, and why digital transformation demands a new, outcome-focused approach to managing services.

    Building a Consumer-Focused Service Culture

    Learn how organisational values, behaviours and ethics shape a service culture that puts consumer outcomes and experience at the centre of every decision.

    The VeriSM Model and Management Mesh

    Master the core of VeriSM: governance, service management principles, and the management mesh that integrates resources, environment, and emerging and management practices across Define, Produce, Provide and Respond.

    Integrating Progressive Practices

    Learn to select and combine ITIL, Agile, DevOps, Lean and SIAM within the mesh, applying the right practice to the right context instead of one prescriptive framework.

    Applying Innovative Technologies

    Explore how cloud, AI and automation, IoT and big data shape modern service management, and how to manage technology risk, security and data protection within VeriSM governance.

    Getting Started with VeriSM

    Learn the practical steps to assess maturity, define your initial management mesh, integrate existing frameworks, and drive continuous improvement as your organisation evolves.

    Who Should TakeVeriSM Foundation Certification Training in Greece?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1200

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Greece seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1200

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your Trusted Partner for VeriSM Foundation Certification Training in GreeceExpert-Led, Flexible Training

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations building modern, digital service management capability. As an authorised EXIN training partner and VeriSM Foundation training company in Greece, we combine aligned courseware, experienced trainers, flexible delivery and focused exam preparation. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Authorised EXIN training partner delivering VeriSM Foundation courseware
    • Experienced trainers with real IT service management practice
    • Flexible formats: live online, classroom and corporate group training
    • Exam preparation aligned to the EXIN VeriSM Foundation examination specification
    • Practice questions and mock tests mapped to the 40-question EXIN exam
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations in 165+ countries

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in GreeceInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Greece

    InterContinental Athenaeum Athens, Greece

    VeriSM Foundation Training Location in Greece

    Conrad Athens The Ilisian, 46, Vasilissis Sofias, Lykavittos, Kolonaki Quarter, 1st Community of Athens, Athens, Municipality of Athens, Regional Unit of the Central Sector of Athens, Region of Attica, Decentralized Administration of Attica, 115 28, Greece

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    Corporate VeriSM Training in GreeceUpskill Teams at Scale

    • Suitable for small, medium and large service management teams
    • Customised schedules aligned to your team's availability
    • Delivery via onsite, live virtual or hybrid formats in Greece
    • Trainers with real IT service management and digital transformation expertise
    • Role-based examples that fit your operating context
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Athens, Thessaloniki and beyond

    Leading Organisations

    OTE GroupCosmoteEurobankNational Bank Of GreecePublic Power CorporationIntracom Telecom

    What Our Learners Say

    Passed the EXIN Exam First Time

    "The VeriSM Foundation course finally connected the frameworks I use every day. I now see how ITIL, Agile and DevOps fit into one management mesh, and I passed the EXIN exam on my first attempt."

    Dimitris Papadopoulos

    IT Service Manager

    0/0

    Accessible for Non-IT Professionals

    "As someone from a business background, I worried service management would be too technical. VeriSM made it accessible, and the trainer's real-world examples helped me apply it at work straight away."

    Eleni Georgiou

    Service Delivery Analyst

    0/0

    Practical and Modern Training

    "Practical, well structured and modern. The mock questions mirrored the real exam, and I came away with a flexible approach I could use immediately across our service teams."

    Nikos Antoniou

    IT Operations Lead

    0/0

    A Shared Language Across Teams

    "We rolled out VeriSM Foundation across our IT service teams to create a shared language. The customised sessions and consistent delivery improved how our teams collaborate."

    Maria Konstantinou

    L&D Manager, Telecommunications Sector

    0/0

    Streamlined Our Service Governance

    "Invensis Learning delivered onsite training that fit our schedule. Our teams now integrate multiple frameworks with far more confidence, which has streamlined our service governance."

    Georgios Vlachos

    IT Director, Banking and Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach, and it is the entry-level credential in the EXIN VeriSM scheme.

    General

    What is the EXIN VeriSM Foundation certification?

    The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach, and it is the entry-level credential in the EXIN VeriSM scheme.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Instead of prescribing one methodology, it gives organisations a model to combine the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM. The management mesh is the central concept that enables this flexible approach.

    Is VeriSM Foundation worth it for professionals in Greece?

    Yes. As Greece integrates multiple frameworks and faces a projected shortage of up to 76,000 IT specialists by 2030, a modern, agnostic service management credential helps you stand out for roles such as IT service manager and service delivery manager. It is recognised internationally in over 165 countries.

    Who should take the VeriSM Foundation course?

    VeriSM Foundation suits IT service management professionals, IT managers, consultants and business professionals in service-oriented organisations. Unlike framework-specific credentials, it is accessible to anyone who wants to understand modern, digital service management, with no prior knowledge required.

    Are there prerequisites for VeriSM Foundation?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is open to all, regardless of education, experience or prior service management knowledge, which makes it an ideal entry point into the EXIN VeriSM scheme.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for lifetime. It does not expire and requires no renewal, re-examination or continuing education, so once you pass, the credential is yours to keep.

    Pricing

    What is included in the VeriSM Foundation course fee?

    The fee typically includes EXIN-aligned courseware, expert instructor-led training, practice questions, mock exams and learner support. Many packages also bundle the EXIN exam voucher. Contact us for a detailed quote for training in Greece.

    How much does VeriSM Foundation training cost in Greece?

    VeriSM Foundation training in Greece is priced by format and whether the EXIN exam voucher is bundled. As pricing varies by delivery mode and group size, the exact fee is available on request. Request a quote to see current options and batches.

    Is the EXIN exam fee included in the training price?

    It depends on the package. The EXIN VeriSM Foundation exam is often bundled as a training-and-exam package through an accredited provider, though EXIN pricing varies by region and channel. Ask a learning advisor which packages include the exam voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT service teams and cross-functional groups. Contact us for a tailored quote for your organisation in Greece.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is based on the EXIN VeriSM Foundation Examination Specification, covering the seven VeriSM topic areas from The Service Organization to Getting Started.

    How many questions are on the VeriSM Foundation exam?

    The exam has 40 multiple-choice questions with a time limit of 60 minutes. It is closed book and can be taken via EXIN online proctoring or at an accredited test location.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65 per cent, meaning you must answer at least 26 of the 40 questions correctly. Preparing across all seven EXIN topic areas gives you the broad understanding needed to pass.

    Where can I take the VeriSM Foundation exam?

    You can take the exam online through EXIN's proctored exam system or at an EXIN accredited test location. It is typically arranged through an accredited training provider as part of a training-and-exam bundle.

    What if I do not pass the exam on the first attempt?

    You can re-sit the EXIN VeriSM Foundation exam; verify the current re-sit policy and any fee with EXIN. Our training includes practice questions and mock exams mapped to the exam, so you can prepare with confidence.

    What topic areas does the exam cover?

    The exam covers seven areas per the EXIN specification: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started.

    Course Content

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model, the management mesh, service culture, VeriSM patterns and how to integrate practices such as ITIL, Agile, DevOps and Lean. The course maps to the seven EXIN topic areas and prepares you to define a flexible service management approach.

    Do I need prior service management experience?

    No prior experience is needed. VeriSM Foundation is designed to be accessible to both IT and business professionals, and the training starts from core concepts before building to the VeriSM model, so beginners can follow comfortably.

    What learning resources are provided?

    You receive EXIN-aligned courseware, practice questions, mock exams and topic-wise revision aids covering all seven examination areas. These resources help you identify weak spots and build readiness for the 40-question exam.

    Is the course aligned to the current VeriSM syllabus?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM model developed by the IFDC, so you study exactly what the exam assesses.

    How is the training delivered and how long is it?

    The course is typically delivered over two days (about 16 hours) as live online or classroom training. You can also choose self-paced or corporate group formats to suit your schedule.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor to find the next batch in Greece.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom sessions, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    When can I start the training?

    New batches run regularly in live online and classroom formats, and self-paced learning lets you start immediately. See upcoming schedules or ask an advisor about the next VeriSM Foundation cohort in Greece.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact our support team to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.