Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Business Process Management Training in Croatia DeliversA Practical Route to Process Excellence

    Business Process Management (BPM) is the systematic discipline of identifying, modelling, analysing, improving and monitoring the processes that run an organisation, so work delivers consistent value in line with strategy. This instructor-led training builds that capability from first principles in a focused one-day (8 hour) programme. You learn the end-to-end BPM lifecycle, model real processes using BPMN 2.0 (the ISO/IEC 19510 notation maintained by the Object Management Group), analyse them for waste and bottlenecks, and redesign them for speed, quality and cost. The course draws on recognised references including the ABPMP BPM CBOK, ISO 9001:2015 and Lean and Six Sigma improvement tools. Ideal for business analysts, process owners, operations managers and IT professionals in Zagreb, Split, Rijeka and across Croatia, the programme is practical rather than theoretical. You model and analyse processes during the session and leave with a course completion certificate from Invensis Learning and skills you can use the next working day.

    What Business Process Management Training in Croatia DeliversA Practical Route to Process Excellence

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    Key Highlights of the Business Process Management Training Course

    BPM Training Eligibility in the CroatiaWho Can Enroll?

    Why This Training Is Worth Your TimeReal Skills You Apply at Work

    Where BPM Skills Take Your Career in CroatiaRoles and Sectors Hiring Now

    Business process skills are in demand across Croatia's fast-growing IT services, outsourcing, banking, manufacturing and public sectors, where organisations are digitising operations and chasing efficiency. Analysts, process owners and operations managers who can model and improve processes move into higher-value roles, which is where practical BPM training pays off. Here is what the Croatian market is showing right now.

    Why Croatian Employers Need Process Skills Now

    BPM is a practical, cross-industry skill Croatian employers value. Learn to model, analyse and improve the processes that run your organisation. Start your BPM journey today.

    Your Croatia Career Transformation

    From Process Doer to Process Leader

    The Change BPM Skills Bring

    Croatia's employers are digitising operations and demanding people who can improve how work actually flows. Here is the difference practical BPM skills make to your day-to-day role and your prospects.

    Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026.

    Module 1: Introduction to Business Processes

    • Definitions and models of business processes and how they apply across organisational functions
    • Overview of process performance metrics and how they are used to measure and manage process quality
    • Process types including operational, management, and support processes and their role within organisations
    • The Business Process Owner role and its responsibilities in process governance and accountability
    • Relationship among processes, policies, and procedures and how they interact within organisational frameworks

    Module 2: Benefits and Uses of Process Management

    • BPM modelling benefits and why organisations invest in process documentation and improvement programs
    • Process model hierarchy and how different levels of process maps relate to each other
    • Organisation maps and how they provide a high-level view of process structure across departments
    • Swimlane maps and how they are used to visualise cross-functional workflows and handoffs between teams

    Module 3: Process Management Requirements and Approach

    • Information gathering techniques for capturing accurate process data from stakeholders and subject matter experts
    • Management approach and governance considerations for planning and sustaining a BPM program
    • BPM notation standards and how to apply them consistently across process documentation
    • Flowcharting software tools and platforms used to create, store, and share process maps
    • People-technology interaction and how process maps capture the relationship between human activity and automated systems

    Module 4: Developing Detailed Business Process Maps

    • Industry best practices for developing accurate, readable, and actionable process maps
    • Traditional process maps including linear flowcharts and their application in process documentation
    • Cross-functional swimlane development covering structure, roles, handoff points, and decision logic
    • Practical exercises in developing detailed process maps aligned with real-world operational scenarios

    Course Curriculumof the Business Process Management Training

    The online Business Process Management training course curriculum in the Croatia is structured across four modules covering foundational process concepts through to the development of detailed cross-functional process maps. Each module is designed to be practical, with content that aligns to real job responsibilities and process improvement workflows across operations, quality, and consulting roles.

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    The Practical Skills You Will BuildModelling, Analysis and Continuous Improvement

    This BPM course builds the practical skills to model, analyse, redesign and manage business processes end to end. By the close of the one-day programme you can put the full BPM lifecycle to work on your own processes.

    Apply the End-To-End BPM Lifecycle

    Work through the six BPM phases, identify, model, analyse, design, implement and monitor, so you can manage any process as a continuous improvement cycle rather than a one-off fix.

    Model Processes with BPMN 2.0

    Turn a plain-language process description into a clear BPMN 2.0 swimlane diagram using events, activities, gateways and flows, the international notation (ISO/IEC 19510) that business and IT both understand.

    Analyse Processes for Waste and Delay

    Use qualitative and quantitative analysis, value-added analysis, cycle-time and defect measurement, to find bottlenecks, rework and the hidden delays that slow most business processes.

    Redesign Processes for Better Outcomes

    Apply redesign principles like simplification, standardisation, automation and error-proofing to build faster, cheaper and more reliable future-state processes.

    Measure Performance with Process KPIs

    Define meaningful metrics such as lead time, cycle time, first-pass yield and process efficiency, and set up dashboards and reviews that keep performance visible.

    Find Root Causes of Process Problems

    Use 5 Whys and Fishbone analysis to separate symptoms from root causes and build a clear business case for process improvement.

    Establish Process Ownership and Governance

    Define process owner roles, documentation standards and governance structures so improvements are sustained and processes stay under control.

    Connect BPM to Automation and RPA

    See how BPMN models feed BPMS workflow tools and RPA, and why clean, well-managed processes are the foundation of successful digital transformation.

    Who Should TakeBusiness Process Management Training in Croatia?

    Business Process Analysts

    Project Managers

    Operations Managers

    Quality Assurance Professionals

    Business Consultants

    Process Improvement Specialists

    Six Sigma Practitioners

    Business Analysts

    Who Can Take This Certification Training

    Business Process Management Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey through the best Business Process Management online training options available.

    Business Process Management Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 400

    Attend fully interactive BPM training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Business Process Management Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Business Process Management training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Business Process Management Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives and BPM training for companies.

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Business Process Management Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by Business Process Management training company.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Business Process Management Live Virtual Training

    Business Process Management Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 400

    Please Note: Attend fully interactive BPM training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Learn BPM with Invensis LearningTrusted Training for Professionals and Teams

    As a trusted BPM training company in Croatia, Invensis Learning delivers practical, instructor-led courses for individuals and organisations across Croatia and worldwide. Our trainers are experienced practitioners in quality and process management, and our courses focus on real workplace application, not just theory. Whether you join as an individual or enrol your team, you get structured courseware, hands-on modelling and analysis exercises, and learner support before, during and after the session.

    • Experienced trainers with real process and quality management expertise
    • Practical, exercise-led sessions using real process examples
    • Flexible formats: live online, classroom and in-house corporate training
    • ISO 9001:2015 certified quality management systems
    • ISO 27001:2022 certified information security
    • Structured courseware aligned to BPMN 2.0 and the BPM lifecycle
    • Dedicated learner support before, during and after training
    • Trusted by professionals and teams across 100+ countries

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Business Process Management Training Locations in CroatiaAll our classroom training is now available online at your convenience

    Business Process Management in Croatia

    Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    Business Process Management in Croatia

    Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

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    Corporate BPM Training in CroatiaBuild Process Capability

    • Suitable for small, medium and large teams
    • Delivered onsite, live virtual or hybrid to fit your schedule
    • Tailored to your own processes, sectors and improvement goals
    • Experienced trainers with process and quality management expertise
    • A shared BPMN 2.0 and BPM lifecycle language across departments
    • Progress tracking and dedicated coordination for group training
    • Scalable delivery across sites in Croatia and abroad

    Leading Organisations

    InfobipEricsson Nikola TeslaPodravkaZagrebacka BankaRimac TechnologyHrvatski Telekom

    What Our Learners Say

    A Modelling Standard I Actually Use

    "The BPMN 2.0 modelling exercises finally gave me a standard I can use with both business and IT teams. I mapped one of our real processes the same week and found two obvious bottlenecks."

    Ivan Horvat

    Business Analyst

    0/0

    From Guesswork to Structured Analysis

    "Clear, practical and hands-on. The process analysis tools helped me build a proper business case for redesign instead of just guessing where the waste was."

    Ana Kovacevic

    Process Owner

    0/0

    The Lifecycle Tied It All Together

    "The full BPM lifecycle made sense of work I was already doing piecemeal. The root cause analysis and KPI sections were the most useful for my role in operations."

    Marko Novak

    Operations Manager

    0/0

    One Process Language Across the Team

    "We trained a cross-functional team and they came away speaking one process language. Our improvement projects now start from proper BPMN models rather than opinions."

    Petra Babic

    L&D Manager, Manufacturing

    0/0

    Immediately Relevant to Our Processes

    "Tailored corporate delivery on our own processes made it immediately relevant. The team can now model, analyse and redesign without waiting for outside consultants."

    Luka Maric

    Head of Operations, Shared Services

    0/0



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    Happy Learners

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    Locations Worldwide

    99%

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    Frequently Asked QuestionsHere's everything you may ask...

    Business process management is the discipline of identifying, modelling, analysing, improving and monitoring the processes that run an organisation so work delivers consistent value. This training teaches BPM as a practical, end-to-end method you can apply in any sector.

    General

    What is business process management (BPM)?

    Business process management is the discipline of identifying, modelling, analysing, improving and monitoring the processes that run an organisation so work delivers consistent value. This training teaches BPM as a practical, end-to-end method you can apply in any sector.

    Who should attend BPM training in Croatia?

    The course suits business analysts, process owners, operations and service managers, IT professionals, quality managers and anyone responsible for designing or improving processes. It is relevant across banking, IT, manufacturing, outsourcing and the public sector.

    Do I need any prior experience to join?

    No. The training has no formal prerequisites and introduces the discipline from first principles. Some familiarity with business operations is helpful but not required, as the course starts with BPM fundamentals.

    Is BPM training worth it?

    Yes. Process skills are in demand across Croatia's digitising economy, and professionals who can model and improve processes move into higher-value operations and business process roles. You leave able to apply the techniques the next working day.

    What standards and frameworks does the course reference?

    The training is grounded in BPMN 2.0 (ISO/IEC 19510) for process modelling and draws on the ABPMP BPM CBOK, ISO 9001:2015 and Lean and Six Sigma improvement tools, giving you a recognised, vendor-neutral foundation.

    Pricing

    How much does BPM training cost in Croatia?

    Fees vary by delivery format (live online, classroom or corporate in-house), group size and schedule. Contact us for current pricing in euros for your preferred option, or request a quote to see upcoming batches.

    What is included in the course fee?

    The fee typically includes instructor-led training across all six BPM modules, structured courseware, hands-on modelling and analysis exercises, learner support and a course completion certificate from Invensis Learning.

    Do you offer discounts for groups or teams?

    Yes. We offer corporate and group pricing for teams trained together, with tailored schedules and content. Ask about corporate and group rates for your organisation.

    Is there any charge beyond the training fee?

    No. As a non-certification skills course there is no separate examination or awarding-body fee. You pay the training fee only. Talk to a learning advisor for a full breakdown.

    How do I pay for the course?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose what suits you.

    Assessment

    Is there an exam for BPM training?

    No. This is a non-certification skills course with no examination. You apply BPM techniques through modelling exercises and analysis workshops during the session rather than sitting a test.

    Do I get a credential after the course?

    No formal credential is awarded by an external body, because the BPM discipline has no single governing body. You receive a course completion certificate from Invensis Learning confirming you completed the programme.

    How is my learning assessed?

    Learning is reinforced through hands-on BPMN modelling, process analysis and redesign activities and group discussion, so you practise the skills as you learn them rather than through a formal test.

    What will I be able to do after the course?

    You will be able to model processes in BPMN 2.0, analyse them for waste and bottlenecks, apply redesign principles, define process KPIs, and establish process ownership and governance in your organisation.

    Do the skills expire or need renewal?

    No. The skills you gain do not expire and need no renewal. They are immediately applicable and remain useful throughout your career as you manage and improve processes.

    Course Content

    What topics does the BPM course cover?

    The one-day programme covers six modules: an introduction to BPM, the BPM lifecycle, BPMN 2.0 process modelling, process analysis and performance measurement, process design and governance, and BPM technology, automation and continuous improvement.

    What is BPMN 2.0 and will I learn it?

    BPMN 2.0 (Business Process Model and Notation) is the international standard for process modelling, maintained by the Object Management Group. Yes, you learn to build BPMN swimlane diagrams hands on during the course.

    Are there practical exercises?

    Yes. Process modelling exercises, analysis workshops and redesign activities run throughout the day, using realistic scenarios and, in corporate sessions, your own processes.

    How long is the training and what format is it?

    The course runs for one day (8 hours) and is delivered by an instructor online (live virtual), in the classroom, or on-site for teams, so you can choose the format that fits.

    How does BPM relate to Lean and Six Sigma?

    BPM provides the end-to-end framework for managing and governing processes, while Lean and Six Sigma supply specific improvement tools. The two are complementary and often used together.

    Enrollment

    How do I enrol in BPM training in Croatia?

    You can enrol through the Invensis Learning website. Choose your preferred format and date, complete payment, and you receive access to the schedule, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions and customised corporate in-house training, so you can pick what fits your schedule and learning style.

    When are the next BPM sessions in Croatia?

    New public sessions run regularly, and corporate sessions are scheduled to suit your team. See upcoming batches or contact us for the current Croatia schedule.

    Can BPM training be delivered for my team on-site?

    Yes. We deliver corporate BPM training on-site or live virtual for teams across Croatia, tailored to your own processes and goals. Ask about corporate training for your organisation.

    Can I reschedule my booking?

    Yes. Flexible options let you reschedule to another session where available. Contact our support team to arrange it.