Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Start in IT Service Management

    Invensis Learning's ITIL 4 Foundation certification training in Croatia is the fastest entry point into modern IT service management. ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme from AXELOS, introducing IT and business professionals to an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. The programme is built around the current ITIL 4 edition and its Service Value System, covering the four dimensions of service management, the seven guiding principles, the service value chain and core practices such as incident, problem and change enablement. There are no formal prerequisites, so it suits service desk staff, IT operations teams, analysts and managers across Croatia's telecom, banking, public sector and outsourcing employers. With examinations delivered by PeopleCert and a credential recognised worldwide, the qualification gives you a portable, in-demand skill set. Start your ITIL 4 journey with Invensis Learning and turn service management theory into everyday capability.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Croatia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Start in IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Croatia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in CroatiaDo You Qualify for the ITIL 4 Foundation Exam?

    The Career Value of Going ITIL 4 CertifiedSkills Employers Actually Use

    ITIL 4 Foundation Exam Format in CroatiaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Croatia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Why an ITIL 4 Credential Opens Doors in CroatiaIn-Demand Roles and Pay

    ITIL 4 has become a baseline marker of service management capability across Croatia, valued by IT services firms, telecom operators, banks, public bodies and the growing base of nearshore and GBS centres. As employers move from back-office support toward core, value-driven operations, professionals who understand end-to-end service value are increasingly sought after. Demand spans the ladder, from service desk analyst to IT service delivery and operations manager, and here is what the market is telling us right now.

    What Is Driving ITIL 4 Demand Across Croatia

    ITIL 4 Foundation is more than a certificate. It is your entry into the IT service management roles Croatian employers are hiring for. Start your journey with Invensis Learning today.

    Your Croatia Career Transformation

    Your IT Service Career, Before and After ITIL 4

    See the Step Up

    Croatia's IT and outsourcing market is expanding with EU digitalisation funding and a growing GBS base, and employers increasingly separate professionals who understand service value from the rest. Here is which side of that line you want to be on.

    Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026.

    How to Get ITIL 4 Founfdation Certified in CroatiaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Croatia is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 4 FoundationReady to Apply at Work

    This course teaches the core concepts, model and practices of IT service management. By the end you can explain the Service Value System, apply the ITIL 4 guiding principles, and use key practices in your day-to-day role, while preparing for the certification exam.

    Service Management Fundamentals

    Explain what a service is, how value is co-created with customers, and the difference between utility and warranty, outputs and outcomes, and costs and risks in service delivery.

    The ITIL 4 Service Value System

    Describe how the Service Value System ties together guiding principles, governance, the service value chain, practices and continual improvement to enable value creation.

    The Four Dimensions of Service

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver services effectively.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to adopt and adapt ITIL practices to your own context.

    The Service Value Chain

    Use the six value chain activities, plan, improve, engage, design and transition, obtain and build, and deliver and support, to form effective value streams.

    Key ITIL Management Practices

    Apply core practices including incident management, problem management, change enablement, service desk, service level management and continual improvement.

    Who Should TakeITIL 4 Foundation Certification Training in Croatia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1130

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 Training in CroatiaAccredited and Expert-Led Training

    Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations across Croatia who want to build service management capability and pass the certification exam. Our programmes combine experienced trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. As a trusted ITIL 4 Foundation training company in Croatia, Invensis Learning ensures that whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to the AXELOS ITIL 4 syllabus, with exams delivered by PeopleCert
    • Experienced trainers with real IT service management and ITSM delivery expertise
    • Flexible formats for individuals, working professionals and corporate teams
    • Structured courseware, practice questions and mock exams for the Foundation exam
    • Online (live virtual), classroom and onsite training options
    • Dedicated learner support before, during and after the course
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Trusted by professionals and organisations across multiple industries

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    ITIL 4 Foundation Training Locations in CroatiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Croatia

    Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    ITIL 4 Foundation Training Location in Croatia

    Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

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    Corporate ITIL 4 Training for Croatian TeamsFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with IT service management expertise
    • Role-based and industry-relevant examples for better application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Croatia and global locations

    Trusted by Leading Organisations

    InfobipHrvatski TelekomA1 HrvatskaEricsson Nikola TeslaSpanKing ICT

    What Our Learners Say

    Passed with Real Confidence

    "The ITIL 4 Foundation course finally made the Service Value System click for me. The trainer used real service desk examples, and the mock exams meant I walked into the exam knowing exactly what to expect."

    Ivan Horvat

    Service Desk Analyst

    0/0

    Helped Me Step up My Role

    "I moved from a support role into service delivery soon after certifying. Understanding the guiding principles and key practices gave me the language to work with managers and customers far more effectively."

    Ana Kovacevic

    IT Support Specialist

    0/0

    Practical and Easy to Follow

    "Clear, well-paced sessions and very practical. The continual improvement and incident management parts were immediately useful at work, and the online format fit around my schedule."

    Marko Babic

    IT Operations Engineer

    0/0

    Aligned Our Whole Team

    "We trained our whole service desk team. The shared ITIL vocabulary cut handover confusion and gave us a consistent way to handle incidents and changes across shifts. Coordination was smooth from start to finish."

    Petra Novak

    IT Service Manager, Telecom Sector

    0/0

    A Dependable Training Partner

    "As an L&D lead in a shared services centre, I needed a reliable partner to upskill new joiners. The training was structured, the trainers credible, and our teams now speak a common service management language."

    Luka Juric

    L&D Lead, Shared Services Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS. It introduces IT and business professionals to modern IT service management through the Service Value System, the guiding principles and core management practices. Examinations are delivered by PeopleCert.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS. It introduces IT and business professionals to modern IT service management through the Service Value System, the guiding principles and core management practices. Examinations are delivered by PeopleCert.

    Who should take ITIL 4 Foundation in Croatia?

    It suits anyone working in or moving into IT service management: service desk agents, support specialists, IT operations staff, analysts and managers. With Croatia's telecom, banking, public sector and GBS employers all adopting ITIL practice, it is a strong first credential.

    Is ITIL 4 Foundation worth it in Croatia?

    Yes. ITIL 4 is a recognised marker of service management capability, and demand is rising as Croatian service desks and GBS centres mature. It opens roles from service desk analyst to service delivery and operations management, where pay rises with seniority. Talk to a learning advisor to plan your path.

    Do I need any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. Prior IT or service management experience is helpful but not required, which makes it an accessible entry point for both IT and business professionals.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning the required CPD points through a PeopleCert subscription or by passing a higher ITIL 4 qualification. Verify current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. Exam vouchers can be bundled depending on the package. Request a quote for the option that fits you.

    How much does ITIL 4 Foundation training cost in Croatia?

    Pricing varies by format, schedule and whether the exam voucher is included, so the fee is available on request. Live virtual, classroom and corporate options are each quoted separately. Contact us for current pricing in Croatia.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher while others quote training only. PeopleCert prices the exam separately and pricing varies by region. Ask a learning advisor which package includes the exam.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT teams and GBS centres. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What if I do not pass the exam the first time?

    You can resit the ITIL 4 Foundation exam. The course includes mock exams, practice questions and trainer guidance to prepare you thoroughly, and selected plans offer retake support. Confirm the current resit policy and any fees with us before booking.

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with 40 multiple-choice, single-answer questions to complete in 60 minutes. It is based on the ITIL 4 Foundation syllabus and tests knowledge and comprehension across the Service Value System and key practices.

    How many questions are on the exam and what is the pass mark?

    There are 40 questions and the pass mark is 65%, which means 26 correct answers out of 40. You have 60 minutes to complete the closed-book, multiple-choice exam.

    How is the ITIL 4 Foundation exam delivered?

    PeopleCert delivers the exam either online with remote proctoring, available 24/7, or at an authorised test centre. You can choose whichever option is more convenient from anywhere in Croatia.

    Which syllabus is the exam based on?

    The exam is based on the current ITIL 4 Foundation syllabus published by AXELOS, covering the Service Value System, service value chain, four dimensions, guiding principles and core management practices.

    Course Content

    Can a beginner take ITIL 4 Foundation?

    Yes. ITIL 4 Foundation is designed as an entry point and needs no prior experience. The training builds understanding step by step, with examples and practice, so beginners and experienced IT staff alike can follow it comfortably.

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and metrics.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, full-length mock exams and topic-wise quizzes that mirror the exam style, helping you identify weak areas and build exam readiness before the real test.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the AXELOS ITIL 4 Foundation syllabus, so what you study reflects what the exam tests.

    Will I get a certificate of completion?

    Yes. After meeting the course requirements you receive a course completion certificate from Invensis Learning. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website or by speaking with an advisor. Choose your preferred format and batch, complete payment, and you receive access to schedules, courseware and resources. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, onsite delivery and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Is the training available online across Croatia?

    Yes. Our online live virtual ITIL 4 Foundation training is available to learners anywhere in Croatia, with real-time instructor interaction. You can attend from Zagreb, Split, Osijek, Rijeka or any location with a connection.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the option to attend the training twice. Contact support to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.