Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation BridgeAnd Why It Matters Now?

    The ITIL Foundation Bridge Version 5 (ITIL 5 Bridge) is the official AXELOS transition qualification that updates ITIL 4 Foundation holders to the latest ITIL 5 framework. This ITIL 5 Foundation Bridge certification training in Croatia gives practising ITSM professionals a fast, structured route to the ITIL 5 Foundation credential, focused only on what is new and changed. Rather than repeating foundational content you already hold, the one-day programme concentrates on the five bridge topics: the key enhancements in ITIL 5, the move to digital product and service management, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice. The exam is delivered by PeopleCert, online proctored or at a test centre. For service desk leads, ITSM managers, consultants and operations professionals across Zagreb and wider Croatia, the bridge keeps your credential current as employers move toward AI-enabled, digital services. Pass the exam and you hold the ITIL 5 Foundation credential, ready to progress to higher ITIL 5 qualifications. Start your transition with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Croatia, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation BridgeAnd Why It Matters Now?

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Croatia, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in CroatiaDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    BenefitsOf Bridging to the Latest ITIL Framework

    ITIL V5 Foundation Exam Format in CroatiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Croatia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take You in CroatiaITSM Roles, Demand and Pay

    ITIL is the most widely recognised service management framework across Croatia's IT employers, valued by IT services firms, telecoms, banks and the public sector that run complex digital services. As organisations move up the value chain into AI, analytics and cloud delivery, professionals who hold the current ITIL 5 credential stand apart from those still on ITIL 4. Demand runs from service desk lead to IT service manager and operations manager, and here is what the market is telling us right now.

    Why ITSM Skills Are in Demand Across Croatia

    ITIL 5 is more than a refresh. It is how Croatian IT teams stay current as services go digital and AI-enabled. Bridge your credential and lead the shift. Start today.

    Your Croatia Career Transformation

    Your ITSM Career Before and After ITIL 5

    The Shift the Bridge Delivers

    Croatia's IT services market is growing at over 6% a year as employers move up the value chain into AI, analytics and digital services. Teams that hold the current ITIL credential stand apart. Here is which side of that line you want to be on.

    Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in CroatiaStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Croatia is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Croatia is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from the ITIL 5 BridgeWhat Changes in Your ITSM Practice

    This ITIL 5 Bridge training shows you exactly what is new in ITIL 5 across its five focus areas, building on the ITIL 4 knowledge you already hold. By the end, you can apply updated lifecycle, language and value practices, and you are ready for the PeopleCert exam.

    Spotting What Changed in ITIL 5

    Learn what is new and refined since ITIL 4, including the product and service lifecycle, the evolved ITIL Value System, and structural and terminology updates, so you can apply the right concepts at work.

    Managing Digital and AI-Enabled Services

    Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how the product and service lifecycle helps teams manage growing complexity across cloud, multi-supplier and automated delivery.

    Using Updated ITIL 5 Language

    Gain clarity on the new and redefined terminology and core concepts in ITIL 5, so you can communicate confidently with teams, partners and stakeholders at different stages of adoption.

    Driving Enhanced Value Creation

    Explore how ITIL 5 extends value co-creation across the full stakeholder ecosystem, linking strategy, delivery and measurable outcomes through value streams and continual improvement.

    Applying ITIL 5 in Practice

    Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge to improve collaboration, break down silos, and drive better service performance and business results.

    Preparing for the PeopleCert Exam

    Get ready for the 20-question, 30-minute bridge exam, and on passing, hold the ITIL 5 Foundation credential without sitting the full foundation exam.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Croatia?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 530

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 530

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning in CroatiaAccredited Trainers and Support

    As a trusted ITIL 5 Foundation Bridge training company in Croatia, Invensis Learning delivers structured ITIL 5 Bridge training for professionals and teams who want to update their service management credential to the latest framework. Our programmes combine experienced trainers, AXELOS-aligned courseware, flexible delivery, and learner-focused support. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around practical understanding, real-world application, and a clear, supported route to the PeopleCert exam.

    • Training aligned with AXELOS and PeopleCert standards for ITIL
    • Experienced ITSM trainers with real service management practice
    • Flexible live online and classroom delivery to suit Croatian schedules
    • Focused one-day bridge format that respects your existing ITIL 4 knowledge
    • Guidance and preparation support for the PeopleCert bridge exam
    • ISO 9001 quality and ISO 27001 information security certified operations
    • Dedicated learner support before, during and after the course
    • Corporate group training for ITSM teams across Croatia

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in CroatiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Croatia

    Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    ITIL V5 Foundation Bridge Training Location in Croatia

    Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

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    Corporate ITIL 5 Bridge TrainingUpskill Your ITSM Team

    • Transition your whole ITSM team to ITIL 5 in one focused day each
    • Customised schedules built around your team's availability
    • Flexible delivery through live virtual, onsite or hybrid formats
    • Experienced trainers with real service management expertise
    • Role-based examples relevant to Croatian IT and telecoms teams
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Croatia and global sites

    Trusted by Teams Across Croatia

    InfobipA1 HrvatskaSpanEricsson Nikola TeslaCombisHrvatski Telekom

    What Our Learners Say

    Updated to ITIL 5 in One Day

    "After years on ITIL 4, the bridge brought me up to speed on ITIL 5 in a single day. The focus on what actually changed made it easy to follow, and I passed the PeopleCert exam first time."

    Ivan Horvat

    ITSM Analyst

    0/0

    Clear, Practical and Current

    "The trainer explained the new digital product and service lifecycle really clearly. I now use the updated ITIL 5 language with my service desk team every day, and it has improved how we talk to stakeholders."

    Marija Kovacevic

    Service Desk Team Lead

    0/0

    Efficient and Well Targeted

    "A focused, efficient course that respected the ITIL 4 knowledge I already had. The value-stream and lifecycle sections were the most useful for my operations work."

    Luka Novak

    IT Operations Specialist

    0/0

    Whole Team Transitioned Smoothly

    "We moved our entire service management team to ITIL 5 with Invensis Learning. The one-day format meant minimal disruption, and everyone left with the current credential and a shared vocabulary."

    Ana Maric

    IT Service Delivery Manager, Telecoms Sector

    0/0

    Kept Our ITSM Team Current

    "As an L&D sponsor in financial services, I needed our ITSM staff current on the latest framework. The corporate bridge programme was well organised, flexible on scheduling, and delivered exactly that."

    Petar Juric

    Head of IT, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. The bridge updates your ITIL 4 Foundation credential to the current ITIL 5 framework in a single training day, keeping you relevant as Croatian employers move toward digital and AI-enabled services. It is a fast, recognised route to the ITIL 5 Foundation credential. Talk to a learning advisor to plan your transition.

    General

    Is the ITIL 5 Foundation Bridge worth it?

    Yes. The bridge updates your ITIL 4 Foundation credential to the current ITIL 5 framework in a single training day, keeping you relevant as Croatian employers move toward digital and AI-enabled services. It is a fast, recognised route to the ITIL 5 Foundation credential. Talk to a learning advisor to plan your transition.

    What is the ITIL 5 Foundation Bridge and who is it for?

    The ITIL Foundation Bridge Version 5 is the official AXELOS transition qualification for professionals who already hold ITIL 4 Foundation and want the ITIL 5 credential. It is designed for ITSM managers, service desk leads, consultants and operations professionals updating their knowledge to the latest framework.

    What do I get when I pass the bridge exam?

    On passing, you hold the ITIL 5 Foundation credential, equivalent to taking and passing the full ITIL 5 Foundation exam. This opens access to higher ITIL 5 qualifications without repeating foundational content you already know.

    Is the ITIL 5 credential recognised in Croatia?

    Yes. ITIL is the most widely recognised service management framework, governed by AXELOS with exams delivered by PeopleCert. The ITIL 5 Foundation credential is valued by IT services firms, telecoms, banks and the public sector across Croatia and the wider EU.

    How long is the ITIL 5 credential valid?

    The ITIL 5 Foundation credential is valid for three years. To keep it current, you renew by earning 60 CPD points within the three-year cycle through PeopleCert, or by passing a higher ITIL 5 qualification.

    Pricing

    How much does ITIL 5 Bridge training cost in Croatia?

    Pricing for the one-day bridge programme is available on request and is quoted in euros for learners in Croatia, as it varies by format and group size. The PeopleCert exam fee is billed separately. Request a quote and we will share the current options.

    What is included in the course fee?

    The training fee typically includes AXELOS-aligned courseware, trainer-led sessions on the five bridge topics, exam preparation guidance, and learner support. The PeopleCert exam may be bundled or purchased separately. Ask a learning advisor what your chosen option includes.

    Is the exam fee included in the training price?

    It depends on the package. Some options bundle the PeopleCert exam with training, while others quote it separately. Confirm with us when you enrol, and we will set out exactly what is included for your plan.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and full IT departments. Contact us for a tailored group quote for your team in Croatia.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you best.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book with 20 multiple-choice questions, each with a single correct answer. It is delivered by PeopleCert, either online proctored through OnVUE or at an authorised test centre.

    How many questions and how long is the exam?

    The bridge exam has 20 questions and a duration of 30 minutes. It focuses only on what is new and changed in ITIL 5 relative to ITIL 4, across the five bridge topic areas.

    What is the passing score for the bridge exam?

    The passing score is 65%, which means answering at least 13 of the 20 questions correctly. Preparation that covers all five bridge topics is the best way to be ready.

    Do I need ITIL 4 Foundation to take the bridge?

    Yes. The ITIL 4 Foundation certification is the required prerequisite for the bridge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation exam instead.

    What if I do not pass the exam first time?

    You can resit the PeopleCert exam if needed, and our trainers provide preparation guidance to help you pass. Check current resit fees and policy with PeopleCert, and our team can advise on your options.

    Course Content

    What topics are covered in the ITIL 5 Bridge?

    The course covers five focus areas: key enhancements in ITIL 5, digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice. It addresses only what is new or changed from ITIL 4.

    Do I need prior experience beyond ITIL 4 Foundation?

    No further formal experience is required beyond ITIL 4 Foundation. The bridge assumes your existing ITIL 4 knowledge and builds on it, so practising ITSM professionals can follow it comfortably in a single day.

    What learning materials are provided?

    You receive AXELOS-aligned courseware focused on the bridge syllabus, trainer-led explanations of the five topic areas, and exam preparation guidance. Materials concentrate on the ITIL 5 changes rather than repeating ITIL 4 content.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The training is aligned with the ITIL Foundation Bridge Version 5 syllabus published by AXELOS and PeopleCert, so you study the current, official transition content.

    How long is the training programme?

    The bridge is delivered as a focused one-day programme. Because it covers only the differences between ITIL 4 and ITIL 5, you update your credential efficiently without a full foundation course.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format and schedule, complete payment, and you will receive access to courseware, session details and learning resources. A learning advisor can help you pick a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training and classroom delivery, plus customised corporate group training. Choose the format that fits your schedule and learning style in Croatia.

    How soon can I start?

    New batches run regularly across live online and classroom formats. See upcoming schedules or speak with a learning advisor, and we will help you book the next available bridge session.

    Can I reschedule or transfer my booking?

    Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team and we will arrange a suitable alternative session for you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include flexible options. Reach out to our team for the details that apply to your enrolment before you book.