Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?Modern Service Management for the Digital Age

    The VeriSM Foundation (VeriSM-F) certification is an entry-level credential that validates your understanding of VeriSM, a service management approach built for the digital age and governed by EXIN. VeriSM Foundation certification training in Croatia gives IT and business professionals a practical grounding in how an organisation defines its own service management approach, rather than following a single prescriptive framework. You learn the VeriSM model, the management mesh, and how progressive practices such as ITIL, Agile, DevOps and Lean fit a specific organisational context. Developed with the IFDC and aligned to the current EXIN VeriSM Foundation Examination Specification, the course covers all seven topic areas the exam tests, from Service Culture to the VeriSM model and Innovative Technologies. As Croatia's ICT sector grows faster than the EU average, employers in Zagreb and beyond increasingly value professionals who can join up modern, flexible service delivery. Prepare for the 40-question, 60-minute exam and start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Croatia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Modern Service Management for the Digital Age

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Croatia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in CroatiaDo You Qualify for the VeriSM™ Foundation Exam?

    What You Gain from Getting VeriSM CertifiedA Flexible Edge in Modern Service Management

    VeriSM Foundation Exam Format in CroatiaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Croatia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your Career Outlook with VeriSM in CroatiaWhy the Credential Is in Demand

    VeriSM Foundation has become a practical marker of modern service management capability across Croatia, valued by IT services, telecom, BFSI and consulting employers that blend ITIL, Agile and DevOps. As the ICT sector grows faster than the EU average and skilled professionals stay scarce, credentialed talent that can shape flexible service delivery is increasingly sought after, from service desk lead to IT service manager. Here is what the market is telling us right now.

    Why Modern Service Management Matters in Croatia

    VeriSM Foundation is more than a certificate. It is a modern service management edge. Join professionals across Croatia who shape flexible, outcome-focused service delivery. Start your journey today.

    Your Croatia Career Transformation

    Where You Stand Today,

    And Where VeriSM Foundation Takes You

    Croatia's ICT market is expanding faster than the EU average, and employers increasingly separate professionals who can shape modern, flexible service management from those who cannot. Here is which side of that line you want to be on.

    Sources: MojaPlaca.hr, ERI SalaryExpert (Croatia) 2026.

    How to Get VeriSM Foundation Certified in CroatiaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    The Service Management Skills You Will BuildSkills Mapped to the EXIN Syllabus

    This VeriSM Foundation training builds the practical service management skills the EXIN exam tests, across all seven topic areas. By the end you can help an organisation define its own flexible, outcome-focused service management approach and prepare for the 40-question exam.

    Understand the Digital Service Organisation

    Grasp what a service is, how value is co-created, and why digital transformation demands service-centric thinking over technology-centric, prescriptive frameworks.

    Build a Consumer-Centric Service Culture

    Learn how organisational values, behaviours and ethics shape a service culture that places the consumer and their outcomes at the centre of delivery.

    Apply the VeriSM Model and Management Mesh

    Work with governance, service management principles and the management mesh, and the Define, Produce, Provide and Respond stages that make the model practical.

    Select and Combine Progressive Practices

    Understand how ITIL, Agile, DevOps, Lean and SIAM sit within the mesh, and how to choose and blend practices to suit an organisation's real context.

    Use Innovative Technologies in Service Delivery

    Explore how cloud, artificial intelligence, automation, IoT and analytics influence the mesh and support the Provide and Respond stages of service management.

    Get Started with VeriSM in Your Organisation

    Learn how to assess maturity, define an initial mesh, integrate existing frameworks and drive continuous improvement to overcome common adoption barriers.

    Who Should TakeVeriSM Foundation Certification Training in Croatia?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1200

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Croatia seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1200

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor VeriSM Foundation Certification Training in Croatia?

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations building modern service management capability and preparing for the EXIN exam. Our programmes combine accredited, experienced instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted VeriSM Foundation training company in Croatia, provides a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

    • EXIN Accredited Training Provider delivering official VeriSM Foundation courseware
    • Accredited, experienced trainers with real IT service management practice
    • Flexible live online and classroom formats for professionals across Croatia
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Comprehensive materials, practice questions and exam preparation support
    • Dedicated learner support before, during and after your training
    • Corporate and group training tailored to your team's context
    • Trusted by professionals and organisations in over 100 countries

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in CroatiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Croatia

    Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    VeriSM Foundation Training Location in Croatia

    Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

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    Corporate VeriSM Foundation TrainingFor Your Teams in Croatia

    • Suitable for small, medium and large teams
    • Customised schedules aligned with your team's availability
    • Delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Croatia and abroad

    Trusted by Leading Organisations

    InfobipSpanEricsson Nikola TeslaCombisKing ICTA1 Hrvatska

    What Our Learners Say

    Passed on My First Attempt

    "The management mesh finally made sense of how ITIL, Agile and DevOps fit together in our work. The mock questions and trainer guidance helped me pass the VeriSM Foundation exam on my first attempt."

    Ivan Horvat

    IT Service Analyst

    0/0

    A Flexible Approach I Use Daily

    "Very practical sessions on the VeriSM model and service culture. I now approach service delivery around consumer outcomes, and I can combine the practices we already use instead of treating them as separate silos."

    Ana Kovacevic

    Service Delivery Coordinator

    0/0

    The Right Step for My Career Move

    "As someone moving from support into service management, this course gave me the vocabulary and structure I needed. The Getting Started topic was especially useful for planning real change at work."

    Marko Juric

    IT Support Team Lead

    0/0

    A Shared Language for the Whole Team

    "We trained a mixed team of IT and business staff. VeriSM gave everyone a shared, flexible service management language, and delivery discussions are now far more consistent across departments."

    Petra Novak

    IT Operations Manager

    Telecommunications Sector

    0/0

    Tailored Training with Real Impact

    "The corporate programme was tailored to how we actually work. Our service teams now govern practices through one management mesh, which has improved consistency and reduced friction between functions."

    Luka Babic

    Head of Service Management

    Banking and Financial Services

    0/0



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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how an organisation defines its own flexible service management approach.

    General

    What is the EXIN VeriSM Foundation certification?

    VeriSM Foundation is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how an organisation defines its own flexible service management approach.

    Is VeriSM Foundation worth it for professionals in Croatia?

    Yes. As Croatia's ICT sector grows faster than the EU average and skilled professionals stay scarce, employers value people who can shape modern, framework-agnostic service delivery. VeriSM Foundation supports roles from service desk lead to IT service manager.

    Who should take VeriSM Foundation training?

    The course suits IT service management professionals, IT managers, business staff in service-oriented organisations, ITIL holders seeking a broader view, and early-career professionals. It is relevant to anyone in a digital organisation who wants to understand modern service management.

    Do I need any prior experience or prerequisites?

    No. VeriSM Foundation has no formal prerequisites. It is the entry point to the EXIN VeriSM scheme and is open to all, regardless of education, work experience or prior service management knowledge.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation is valid for lifetime. The credential does not expire, and there is no renewal, re-examination or continuing education requirement once you pass.

    Pricing

    How much does VeriSM Foundation training cost in Croatia?

    Training fees in Croatia are quoted in euro and are available on request, as pricing varies by format and whether the EXIN exam is bundled. The fee includes courseware, practice materials and learner support. Request a quote for current pricing.

    What is included in the course fee?

    The fee typically includes EXIN-aligned courseware covering all seven topic areas, practice questions, exam preparation support, downloadable resources, learner support and a course completion certificate. Confirm inclusions for your chosen format when you enrol.

    Is the EXIN exam fee included in the training price?

    It depends on the package. The exam is often bundled with accredited training as a combined package, but pricing varies by region and channel. Ask a learning advisor whether your chosen option includes the EXIN exam voucher.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT service and operations teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam has 40 single-answer, multiple-choice questions and lasts 60 minutes. It is a closed-book exam based on the EXIN VeriSM Foundation Examination Specification.

    What is the passing score for the exam?

    The passing score is 65 percent, which means answering at least 26 of the 40 questions correctly. The course preparation and practice questions are designed to build broad mastery across all seven topic areas.

    Where and how can I take the exam?

    You can sit the exam online through EXIN's online proctored system or at an EXIN accredited testing location. It is usually arranged through an EXIN Accredited Training Provider as part of a training and exam package.

    What topics does the VeriSM Foundation exam cover?

    The exam covers seven topic areas: The Service Organization, Service Culture, People and Organizational Structure, the VeriSM model, Progressive Practices, Innovative Technologies and Getting Started, with the VeriSM model carrying the largest weight.

    What if I do not pass the exam the first time?

    You can re-sit the EXIN exam if needed, and our preparation, mock questions and trainer guidance are built to help you pass. Confirm the current EXIN re-sit policy and any re-examination fee at the time of booking.

    Course Content

    What will I learn in the VeriSM Foundation course?

    You learn modern service management fundamentals, the VeriSM model and management mesh, service culture, progressive practices such as ITIL, Agile, DevOps and Lean, innovative technologies, and how to get started with VeriSM in an organisation.

    Can a beginner take this course?

    Yes. VeriSM Foundation is designed to be accessible with no prior service management knowledge required. It is suitable for both IT and business professionals, and the training builds each concept from first principles.

    Are practice questions and mock exams included?

    Yes. The programme includes practice questions and mock assessments aligned to the 40-question, 60-minute exam format, helping you identify weak areas and build readiness before exam day.

    Is the courseware aligned with the current EXIN syllabus?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework developed with the IFDC, covering all seven examinable topic areas.

    How long is the VeriSM Foundation training?

    The training programme runs for 16 hours, typically delivered over two days by an accredited trainer. It serves as structured exam preparation and foundational VeriSM knowledge development.

    Enrollment

    How do I enrol in VeriSM Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer live online (live virtual) instructor-led training and classroom training, plus customised corporate group training. Choose the format that best fits your schedule and learning style.

    How soon can I start?

    New batches run regularly, so you can usually begin within a short time of enrolling. See upcoming schedules or ask a learning advisor about the next available VeriSM Foundation cohort in your time zone.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange a change that suits your availability.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.