Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    ITIL Version 5 Foundation certification training in Budapest introduces you to ITIL 5 (Version 5.0), the fifth iteration of the IT Infrastructure Library and the current global standard for digital product and service management from AXELOS (PeopleCert). The ITIL Version 5 Foundation (ITIL 5-F) credential is the entry point to the ITIL 5 scheme, covering the ITIL Value System, the product and service lifecycle, value co-creation, and Value Stream Mapping and Management. Budapest is one of Central Europe's largest hubs for shared service and business service centres, where multinationals such as Deutsche Telekom IT Solutions, IBM and Morgan Stanley run large digital service operations. Employers here reward professionals who can standardise service delivery, cut waste and connect IT work to real business value, which is exactly what the fifth edition of ITIL teaches. The course has no formal prerequisites and suits IT staff, digital product managers and business professionals alike. You prepare for the 40-question PeopleCert exam and start your ITIL 5 journey with the support of Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Budapest, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Budapest, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BudapestDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation CertificationValue That Employers in Budapest Reward

    ITIL V5 Foundation Exam Format in BudapestWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Budapest

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take You in BudapestRoles, Demand and Salary

    ITIL 5 Foundation is fast becoming the baseline service management credential across Budapest's large shared service and technology sector. Multinationals running digital service operations from the city, from Deutsche Telekom IT Solutions to Morgan Stanley and IBM, value professionals who can standardise delivery and prove business value. Demand spans service desk analyst, incident and problem manager, ITSM process manager and IT service manager roles, and here is what the local market shows.

    Why ITIL 5 Skills Are in Demand in Budapest

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for the digital service work Budapest employers are hiring for. Join professionals who deliver value and improve service flow. Start your journey today.

    Your Budapest Career Transformation

    Your Career Before and After ITIL 5

    The Budapest Advantage of Getting Certified

    Budapest's digital service and business service market keeps expanding, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert, Hays Hungary (Budapest) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in Budapest Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Budapest is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build in This CourseThe ITIL Value System in Practice

    In this ITIL 5 Foundation course you will learn to apply the ITIL Value System, the seven guiding principles and the product and service lifecycle to real digital service work. Across all nine Foundation topic areas you build the vocabulary and understanding to manage and improve modern services with confidence.

    Digital Product and Service Management

    Understand what sets modern digital products and services apart, how value is created, and how the product and service lifecycle keeps that value flowing in the digital era.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.

    The ITIL Value System

    Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Product and Service Lifecycle

    Work through the purpose of each lifecycle activity, from discovery and design to build, operation, and delivery and support, and see how they combine to create value.

    Value Stream Mapping and Continual Improvement

    Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model to keep services getting better over time.

    Who Should TakeITIL V5 Foundation Certification Training in Budapest?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    HUF 416630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    HUF 416630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in BudapestAccredited, Expert-Led and Flexible

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Budapest that want to build modern service management capability and pass the PeopleCert exam. Our programmes combine PeopleCert-accredited trainers, official ITIL 5 (Version 5.0) aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for a service team, we provide a professional learning experience built around practical understanding, real-world application and clear exam readiness. As an established ITIL Version 5 Foundation training company in Budapest, we support both first-time learners and experienced teams pursuing certification.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • PeopleCert-accredited, experienced trainers with real ITSM delivery background
    • Live virtual and classroom formats to suit Budapest professionals and teams
    • ITIL 5 (Version 5.0) aligned materials, case studies and mock exams
    • First-attempt exam guidance and post-training support
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Corporate and focused 1-to-1 options for organisations across Hungary
    • Trusted by professionals and enterprises in over 100 countries

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    Industries Served

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    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

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    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BudapestInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Budapest

    Corinthia Grand Hotel Royal, 43-49, Erzsébet körút, Erzsébetváros, VII. kerület, Budapest, Közép-Magyarország, 1073, Magyarország

    ITIL Version 5 Foundation Training Location in Budapest

    Hilton Budapest, 1-3, Hess András tér, Vár, I. kerület, Budapest, Közép-Magyarország, 1014, Magyarország

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    Corporate ITIL 5 Training in BudapestUpskill Your Whole Team

    • Customised ITIL 5 training for service desk, operations and delivery teams
    • Live virtual, onsite or hybrid delivery across Budapest and Hungary
    • Schedules aligned to your shared service centre shift patterns
    • Role-based case studies drawn from real digital service operations
    • Progress tracking, assessments and learner reporting for managers
    • Volume pricing and dedicated coordination for group enrolments
    • PeopleCert-accredited trainers and official ITIL 5 courseware

    Trusted by Leading Employers

    Deutsche Telekom IT SolutionsIBMMorgan StanleyTCSBTSAP

    What Our Learners Say

    Passed First Time and Applying It Daily

    "The trainer made the ITIL Value System and the guiding principles genuinely clear, with examples from real service desks. I passed the ITIL 5 Foundation exam on my first attempt and already use value stream ideas at work."

    Gabor Kovacs

    Service Desk Team Lead

    0/0

    A Clear Upgrade from ITIL 4

    "I moved from ITIL 4 to ITIL 5 and the course explained exactly what has changed, especially the product and service lifecycle and value stream management. The mock exams were very close to the real thing."

    Eszter Nagy

    IT Operations Analyst

    0/0

    Practical for a First-Timer

    "As someone new to service management, I found the sessions well paced and practical. The continual improvement model and the seven guiding principles are things I now use in my product role."

    Balazs Toth

    Digital Product Owner

    0/0

    Great Fit for Our Service Centre

    "We trained a full support team through Invensis Learning. The live virtual delivery fitted our shift patterns and the trainer tailored examples to our service centre. Ticket handling and consistency both improved."

    Katalin Horvath

    L&D Manager, Shared Service Centre

    0/0

    Consistent Standards Across the Team

    "Rolling out ITIL 5 across our IT operations gave the team a common language for governance and value co-creation. The corporate coordination and reporting made it easy to manage as a group programme."

    Zoltan Szabo

    IT Service Delivery Manager, BFSI

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL Version 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    General

    What is ITIL Version 5 Foundation?

    ITIL Version 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    Is ITIL 5 Foundation worth it in Budapest?

    Yes. Budapest is one of Central Europe's largest hubs for shared service centres and IT operations, where employers such as Deutsche Telekom IT Solutions, IBM and Morgan Stanley value modern service management skills. ITIL 5 Foundation is a recognised way to prove them and open ITSM roles.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System.

    Who should take the ITIL 5 Foundation course?

    ITIL 5 Foundation suits IT service management staff, IT operations professionals, service desk analysts, digital product managers, and DevOps, Agile or SRE practitioners. It also fits business professionals who work with digital service teams. There are no formal prerequisites.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle, as set out by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Budapest?

    Training fees for ITIL 5 Foundation in Budapest vary by format, schedule and whether the exam is bundled, and are quoted in Hungarian forint. For current pricing on live virtual, classroom or corporate options, request a quote and a learning advisor will share the details.

    What is included in the course fee?

    The fee typically includes ITIL 5 aligned courseware, expert-led sessions, case studies, practice questions and mock exams, first-attempt exam guidance and post-training support. Exact inclusions depend on the plan you choose. Ask a learning advisor for a full breakdown.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert bills the ITIL 5 Foundation exam separately, and many training providers offer it as a bundled voucher. Confirm whether the exam voucher is included when you enquire, and we will quote accordingly.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, shared service centres and business units in Budapest and across Hungary. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that best suits you or your team.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered by PeopleCert, either online proctored through OnVUE (available 24/7) or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper covering the nine ITIL 5 Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 per cent, so you need at least 26 out of 40 questions correct. The course and mock exams are built to help you reach that standard with confidence across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam in Budapest?

    You can sit the exam online from home or the office via PeopleCert's OnVUE online proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    Do I need any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Attending an accredited course is recommended to prepare you for the exam.

    What happens if I do not pass on the first attempt?

    You can retake the ITIL 5 Foundation exam through PeopleCert; a re-sit fee applies and current policy is confirmed at peoplecert.org. Our first-attempt guidance, mock exams and post-training support are designed to help you pass the first time.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate. The course shows how to apply each in real digital service work.

    What is the ITIL Value System?

    The ITIL Value System is the overarching framework in ITIL 5 that brings together guiding principles, governance, value chain activities, management practices and continual improvement, so organisations can continually co-create value through digital products and services.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5 (Version 5.0), the current edition of the framework from AXELOS (PeopleCert), and to the official ITIL 5 Foundation syllabus.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification designed to be accessible with no prior ITIL or ITSM knowledge. The sessions build from the basics, with examples and mock exams to support learners who are new to service management.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Budapest?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. To talk through options first, request a call with a learning advisor.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom sessions, and customised corporate group training. This lets Budapest professionals and teams choose the format that best fits their schedule and learning style.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats, so you can usually start within a short time of enrolling. See upcoming schedules or ask a learning advisor about the next available cohort in your time zone.

    Can I reschedule or transfer my batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team and we will help you move to a session that works better for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the specific terms that apply to your enrolment.