Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the VeriSM Foundation Certification?Modern Service Management for the Digital Age

    The VeriSM Foundation (VeriSM-F) certification is an entry-level credential that validates your understanding of VeriSM, a service management approach for the digital age. Awarded by EXIN and built on the IFDC VeriSM framework, this VeriSM Foundation certification training in Ireland shows you how an organisation can define its own service management approach rather than following one prescriptive method. VeriSM is framework-agnostic. Instead of replacing ITIL, Agile, DevOps or Lean, it gives you a model to combine the right practices for the right context through the management mesh and the Define, Produce, Provide and Respond cycle. The credential is recognised globally, requires no prerequisites, and is valid for life with no renewal. For IT and business professionals across Dublin, Cork and the wider Irish market, VeriSM Foundation is a modern, accessible foundation for digital transformation and consumer-centric service delivery. Start your journey and get certified with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Ireland, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the VeriSM Foundation Certification?Modern Service Management for the Digital Age

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Ireland, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in IrelandDo You Qualify for the VeriSM™ Foundation Exam?

    Why VeriSM Foundation Pays OffFor Your Career and Your Team

    VeriSM Foundation Exam Format in IrelandWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Ireland

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where VeriSM Skills Take You in IrelandRoles, Demand and Earnings

    VeriSM Foundation is becoming a valued marker of modern service management capability across Ireland, sought by multinational technology firms, IFSC financial services, consulting, healthcare and public sector employers running complex, multi-framework service estates. As Irish organisations accelerate digital transformation and skills-based hiring, professionals who can unify ITIL, Agile and DevOps stand out. Demand spans service desk, service delivery, IT service and IT operations management, and here is what the market is telling us right now.

    Service Management Pressures Across Irish Organisations

    VeriSM Foundation is more than a certificate. It gives IT and business professionals a flexible model to lead service delivery in the digital age. Join Irish professionals who unify frameworks and put value first. Start your journey today.

    Your Ireland Career Transformation

    How VeriSM Foundation Reshapes Your Career

    Your Service Management Upgrade

    Ireland's service management market is shifting as digital transformation, cloud adoption and skills-based hiring reshape what employers expect. They increasingly separate professionals with a modern, agnostic service model from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, Morgan McKinley (Ireland) 2026.

    How to Get VeriSM Foundation Certified in IrelandStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    The Modern Service Management Skills You Will GainMapped to the EXIN Syllabus

    VeriSM Foundation training builds a complete, practical grasp of digital-age service management across all seven EXIN topic areas. By the end of the programme, you can explain the VeriSM model, apply the management mesh, and combine practices to fit any organisation's context.

    Modern Service Management Foundations

    You will learn how service organisations create value in the digital age, what service management is, and why product-centric thinking is giving way to outcome-based, consumer-centric service delivery.

    Building a Service Culture

    Understand the values, behaviours and consumer-centric mindset that underpin effective service management, and how culture, ethics and leadership shape service outcomes through change.

    People and Organisational Structure

    Learn how people, teams and structures influence service capability, why cross-functional collaboration matters, and how servant leadership enables modern service delivery.

    The VeriSM Model and Management Mesh

    Master the VeriSM model, its governance and service management principles, and the management mesh that integrates resources, environment, and practices across the Define, Produce, Provide and Respond stages.

    Applying Progressive Practices

    Learn how to select and combine ITIL, Agile, DevOps, Lean, SIAM and other practices within the management mesh, using each where it fits your organisation's context rather than prescriptively.

    Innovative Technologies and Getting Started

    Explore how cloud, AI, automation, IoT and analytics shape services, and follow the practical steps an organisation takes to assess, define and evolve its VeriSM approach.

    Who Should TakeVeriSM Foundation Certification Training in Ireland?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1400

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Ireland seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1400

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Us for VeriSM in IrelandAccredited, Expert-Led and Flexible

    As a trusted VeriSM Foundation training company in Ireland, Invensis Learning delivers structured training for individual professionals and organisations that want to build modern service management capability and prepare for the EXIN exam. As an accredited training partner working with EXIN, we combine certified instructors, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or plan group training for your team in Ireland, our programme is built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certified operations.

    • Accredited training partner delivering EXIN-aligned VeriSM Foundation courseware
    • Trainers who are certified, practising service management experts
    • Flexible live online and classroom formats to fit your schedule
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Comprehensive study guides, practice tests and exam preparation
    • Post-training support and resources until you are exam ready
    • Corporate and group training delivered across Ireland and globally
    • Access to 60+ accredited courses across IT and business domains

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in IrelandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Ireland

    Adare Manor, Adare, Co. Limerick, V94 W8WR, Ireland

    VeriSM Foundation Training Location in Ireland

    Ballyfin Demesne, Ballyfin, Co. Laois, Ireland

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    Corporate VeriSM Training in IrelandUpskill Your Service Team

    • Tailored VeriSM training delivered onsite or live online for your team
    • Standardise modern service management across IT and business units
    • Flexible schedules aligned to your team's availability
    • Trainers with real service management and industry experience
    • Role-based examples relevant to Irish organisations
    • Progress tracking and dedicated coordination for groups
    • Scalable delivery for teams across Ireland and global sites

    Trusted by Leading Organisations

    AccentureDellIBMVersion 1FujitsuAIB

    What Our Learners Say

    The Model That Tied Everything Together

    "VeriSM Foundation finally gave me a way to connect the ITIL and Agile practices we already use. The management mesh made sense of how we actually deliver services, and I passed the EXIN exam first time."

    Aoife Byrne

    IT Service Analyst

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    Practical from Day One

    "The trainer used real service scenarios rather than theory, which helped me apply the VeriSM stages straight away at work. Clear structure, strong exam prep and genuinely useful for a service delivery role."

    Cian O'Sullivan

    Service Delivery Lead

    0/0

    Accessible for Non-IT Professionals

    "As someone coming from a business background rather than IT, I found VeriSM Foundation very accessible. The sessions on service culture and consumer focus were especially relevant to how our teams work."

    Niamh Doyle

    IT Operations Coordinator

    0/0

    A Common Model for Our Whole Team

    "We put our service desk and transformation team through VeriSM Foundation to create a shared language across ITIL, Agile and DevOps. The flexible delivery worked around our shifts and the outcomes were immediate."

    Declan Murphy

    Head of IT, Financial Services

    0/0

    Tailored and Well Organised

    "The corporate training was well coordinated and tailored to our environment. Our people came away able to combine practices to fit each service, which is exactly what we needed for our transformation programme."

    Sinead Kelly

    L&D Manager, Technology Services

    0/0



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    Locations Worldwide

    99%

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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It is designed for IT and business professionals who want a modern, flexible way to define and deliver services, with no prior experience required.

    General

    What is the VeriSM Foundation certification and who is it for?

    VeriSM Foundation is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It is designed for IT and business professionals who want a modern, flexible way to define and deliver services, with no prior experience required.

    Is VeriSM Foundation worth it for professionals in Ireland?

    Yes. Irish employers across technology, financial services, healthcare and the public sector run multiple service frameworks and value professionals who can unify them. VeriSM Foundation is a globally recognised, framework-agnostic credential that supports roles from service desk manager to IT service and operations manager.

    What is VeriSM and how does it differ from ITIL?

    VeriSM is a service management approach for the digital age, developed on the IFDC framework and certified by EXIN. Unlike ITIL, which is prescriptive, VeriSM positions ITIL as one of many practices within its management mesh. The two are complementary, with VeriSM showing how ITIL, Agile, DevOps and Lean fit together.

    Are there any prerequisites for VeriSM Foundation?

    No. VeriSM Foundation has no formal prerequisites. It is the entry point to the EXIN VeriSM scheme and is open to everyone, regardless of education, experience or prior service management knowledge.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is valid for life. The credential does not expire, and there is no renewal, resit or continuing education requirement once you pass the EXIN exam.

    Which body awards the VeriSM Foundation certification?

    The credential is awarded by EXIN, an internationally recognised examination institute operating in over 165 countries. The VeriSM framework itself was developed by the IFDC and published with Van Haren Publishing.

    Pricing

    How much does VeriSM Foundation training cost in Ireland?

    Training fees in Ireland are quoted in euro and are available on request, as they vary by format and whether the EXIN exam is bundled. Contact a learning advisor for a tailored quote or to ask about upcoming batches.

    What is included in the VeriSM Foundation course fee?

    The training fee typically includes instructor-led sessions, EXIN-aligned courseware, practice questions and mock assessments, learner support and a course completion record. Confirm exactly what is bundled, including any exam voucher, when you enrol.

    Is the EXIN exam fee included in the training price?

    It depends on the package. The EXIN exam is often bundled with accredited training as a combined voucher, but pricing varies by region and channel. We can confirm whether the exam is included and quote it in euro. Request a quote for the details.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT departments and transformation teams. Contact us for a group quote tailored to your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the EXIN VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with single-answer multiple-choice questions. It can be taken online through EXIN's proctored system or at an accredited test location, and is usually arranged through your training provider.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes. It is a closed-book assessment covering all seven VeriSM Foundation topic areas.

    What is the passing score for the VeriSM Foundation exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Our training and practice materials are designed to prepare you thoroughly across every topic area.

    Where can I take the VeriSM Foundation exam in Ireland?

    You can sit the exam online through EXIN's online proctored system from home or the office in Ireland, or at an accredited testing location. The exam is typically arranged as part of your training and exam bundle.

    What if I do not pass on the first attempt?

    EXIN allows resits, though the retake policy and any fees vary by channel, so confirm the details when you book. Our trainers and practice resources support you until you feel exam ready, which helps most candidates pass with confidence.

    Which syllabus is the exam based on?

    The exam is based on the current EXIN VeriSM Foundation Examination Specification, which covers seven topic areas: The Service Organization, Service Culture, People and Organizational Structure, the VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started.

    Course Content

    What topics does the VeriSM Foundation training cover?

    The training covers all seven EXIN topic areas: the service organisation, service culture, people and organisational structure, the VeriSM model and management mesh, progressive practices such as ITIL, Agile and DevOps, innovative technologies, and getting started with VeriSM.

    Can a beginner take this course?

    Yes. VeriSM Foundation is fully beginner friendly and needs no prior service management knowledge. It is accessible to both IT and business professionals, and the training guides you through every concept from first principles.

    What learning resources are provided?

    You receive EXIN-aligned courseware, practice questions, mock assessments and revision aids that map to the official examination specification, along with trainer guidance to reinforce each topic area.

    Are there practice tests and mock exams?

    Yes. The programme includes practice questions and full mock exams modelled on the 40-question, 60-minute EXIN format, so you can identify weak areas and build readiness before exam day.

    Is the courseware aligned to the current EXIN specification?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework, so you study exactly what the exam assesses across all seven topic areas.

    Enrollment

    How do I enrol in the VeriSM Foundation course in Ireland?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style in Ireland.

    How soon can I start?

    New batches run regularly across live online and classroom formats. Enrol online to see the next available dates, or speak with a learning advisor to find a schedule that suits you.

    Can I reschedule to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team and we will arrange a batch that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.