Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge?Update Your Credential to the Latest Edition

    The ITIL (Version 5) Foundation Bridge is a transition qualification from AXELOS and PeopleCert that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5 without repeating what they already know. Passing the bridge exam grants the full ITIL 5 Foundation credential, your gateway to higher ITIL 5 qualifications. Delivered as a focused one-day, instructor-led programme, the course concentrates only on what is new and changed in ITIL 5: the product and service lifecycle, the evolved ITIL Value System, value stream management, and an explicit focus on digital and AI-enabled product and service management. Existing ITIL 4 content is assumed, so your time goes where it matters. Across Ireland's data-centric, multinational-led IT economy, employers increasingly expect service management teams to hold the current ITIL credential. This bridge is the efficient way to stay relevant, prove your expertise to employers in Dublin, Cork and Galway, and progress with confidence. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ireland, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge?Update Your Credential to the Latest Edition

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ireland, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in IrelandDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the Bridge Pays OffOf Bridging up to ITIL 5

    ITIL V5 Foundation Exam Format in IrelandWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Ireland

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Skills and Your Career in IrelandRoles, Demand and Pay in 2026

    ITIL remains the benchmark for IT service management across Ireland's multinational-led economy, and employers in technology, financial services and pharma increasingly expect teams to hold the current ITIL 5 credential. As organisations migrate from ITIL 4 and invest in AI, cloud and data centre operations, professionals who bridge up early stand out. Demand spans service desk, service delivery and IT operations leadership, and here is what the market shows right now.

    What Is Driving ITIL 5 Adoption Across Ireland

    ITIL 5 is fast becoming the expected standard for service management teams in Ireland. Bridge your ITIL 4 credential, lead on digital and AI-enabled service delivery, and stay ahead of employer demand. Start your journey today.

    Your Ireland ITIL 5 Transformation

    From ITIL 4 Certified to ITIL 5 Ready

    Your Career Before and After the Bridge

    Ireland's service management market is shifting to ITIL 5 as employers invest in cloud, AI and data centre operations, and they increasingly separate professionals on the current credential from those still on ITIL 4. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, Morgan McKinley (Ireland) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in IrelandStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Ireland is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Ireland is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in the ITIL 5 BridgeValue Streams, Lifecycles and Beyond

    You will learn what is new and changed in ITIL 5 relative to ITIL 4, from the product and service lifecycle to value streams, updated language and an enhanced approach to value creation. The bridge builds directly on your existing ITIL 4 Foundation knowledge.

    Key Enhancements in ITIL 5

    Understand what has changed since ITIL 4: the new and refined concepts, structural updates and terminology that define the latest edition, so you can apply the framework with current knowledge.

    Digital and AI-Enabled Service Management

    Explore how ITIL 5 addresses modern digital and AI-enabled environments, and how rising complexity across cloud, multi-supplier and platform delivery shapes product and service management.

    The Product and Service Lifecycle

    Learn how the product and service lifecycle structures digital delivery from discovery and design through build, operation, delivery and support as a core organising principle of ITIL 5.

    Updated Language and Core Concepts

    Gain clarity on the updated terminology and principles in ITIL 5 so you can communicate confidently with teams, partners, suppliers and stakeholders adopting the new framework.

    Enhanced Value Creation

    Discover how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery and measurable outcomes, with sustainability and experience in focus.

    Applying ITIL 5 in Practice

    Integrate ITIL 5 enhancements into your existing ways of working to improve collaboration, performance and results across your service management environment.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Ireland?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 550

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis for ITIL 5 in IrelandAccredited Bridge Training

    As a trusted ITIL Foundation Bridge training company, Invensis Learning delivers accredited ITIL training for professionals and organisations across Ireland who want to move from ITIL 4 to ITIL 5 efficiently. Our programmes combine experienced ITSM trainers, PeopleCert and AXELOS aligned courseware, flexible delivery and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and a clear path to your ITIL 5 credential.

    • Accredited ITIL training aligned to PeopleCert and AXELOS standards
    • Trainers with real ITSM and service management delivery experience
    • Flexible live online and in-house classroom formats across Ireland
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Focused one-day bridge that respects working professionals' time
    • Post-training support and exam guidance through to certification
    • Corporate and team delivery for ITSM groups transitioning to ITIL 5
    • Globally recognised provider supporting learners in 100+ countries

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in IrelandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Ireland

    Adare Manor, Adare, Co. Limerick, V94 W8WR, Ireland

    ITIL V5 Foundation Bridge Training Location in Ireland

    Ballyfin Demesne, Ballyfin, Co. Laois, Ireland

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    Corporate ITIL 5 Training in IrelandUpskill Your ITSM Team

    • Transition whole ITSM teams from ITIL 4 to ITIL 5 in a single training day
    • Onsite, live virtual or hybrid delivery across Dublin, Cork and Galway
    • Customised sessions mapped to your service management tooling and context
    • Accredited trainers with enterprise ITSM experience
    • Flexible scheduling around shift and on-call rosters
    • Progress tracking and reporting for L&D leaders
    • Volume-based pricing for group enrolments

    Leading Organisations

    Dell TechnologiesAccentureIBMVersion 1EirVodafone

    What Our Learners Say

    Updated My Credential in a Single Day

    "The bridge was exactly what I needed. I already held ITIL 4 Foundation, and in one day I understood the new lifecycle and value stream thinking and passed the ITIL 5 exam. The trainer kept it focused on what had actually changed."

    Aoife Brennan

    Service Desk Lead

    0/0

    Practical and Relevant to My Role

    "Clear, practical and well paced. The sessions on digital and AI-enabled service management mapped straight onto the work my team does. I came away confident using the updated ITIL 5 language with suppliers and stakeholders."

    Cian O'Sullivan

    Service Delivery Manager

    0/0

    Efficient Route to ITIL 5

    "A really efficient way to move from ITIL 4 to ITIL 5. The practice questions and exam guidance helped me know what to expect, and the one-day format meant minimal time away from work."

    Niamh Gallagher

    ITSM Analyst

    0/0

    Smooth Transition for the Whole Team

    "We bridged our whole service management team in a single scheduled day. Delivery was flexible around our on-call rota, and the trainer tailored examples to our cloud operations. A smooth, low-disruption way to standardise on ITIL 5."

    Conor Walsh

    IT Operations Manager, Technology Sector

    0/0

    Excellent Corporate Delivery

    "Invensis Learning made it easy to upskill a distributed team. Coordination was excellent, reporting kept us informed, and our staff valued the focus on what is new in ITIL 5 rather than repeating content they knew."

    Sinead Doyle

    Learning and Development Manager, Financial Services

    0/0



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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL (Version 5) Foundation Bridge training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a transition qualification from AXELOS and PeopleCert that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5. Passing the bridge exam grants the full ITIL 5 Foundation credential.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a transition qualification from AXELOS and PeopleCert that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5. Passing the bridge exam grants the full ITIL 5 Foundation credential.

    Who should take the ITIL 5 Bridge in Ireland?

    It suits ITSM professionals who already hold ITIL 4 Foundation, including service desk, service delivery, change and operations staff, consultants and trainers who want the current ITIL credential without repeating Foundation content.

    Is the ITIL 5 Foundation Bridge worth it?

    Yes. Irish employers in technology, financial services and pharma increasingly expect the latest ITIL credential, and roles such as IT Service Manager average around 70,150 euro a year. The bridge is the fastest way to stay current.

    Do I need ITIL 4 Foundation before the bridge?

    Yes. ITIL 4 Foundation, or an equivalent, is the prerequisite. If you do not hold it, you should take the full ITIL 5 Foundation course instead of the bridge.

    How long is the ITIL 5 credential valid?

    The ITIL 5 Foundation credential is valid for three years. You renew it by earning 60 CPD points within the cycle or by passing a higher ITIL 5 qualification.

    Pricing

    How much does ITIL 5 Bridge training cost in Ireland?

    Fees vary by format and provider and are available on request. Training is quoted locally in euros, while the PeopleCert exam fee is billed separately under regional pricing. Request a quote for current pricing.

    What is included in the course fee?

    The fee typically includes accredited courseware, instructor-led sessions, practice materials, exam guidance and learner support. Confirm whether your package includes the exam voucher when you book.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is usually billed separately under regional pricing. Some bundles include the exam voucher, so check your selected package or ask a learning advisor.

    Do you offer corporate or group discounts?

    Yes. We offer volume-based pricing for teams transitioning from ITIL 4 to ITIL 5, with customised onsite or live online delivery. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book with multiple-choice questions, focused only on what is new and changed in ITIL 5. It is delivered online with PeopleCert proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation Bridge exam has 20 multiple-choice questions and a duration of 30 minutes.

    What is the passing score for the ITIL 5 Bridge exam?

    The pass mark is 65 percent, which is 13 of 20 questions answered correctly.

    How do I book and sit the exam?

    After training, schedule the exam through PeopleCert, either online with OnVUE proctoring available 24/7 or at an authorised test centre. Our team can guide you through booking.

    What if I do not pass the first time?

    You can resit the exam through PeopleCert, and a reexamination fee applies. Our trainers provide preparation guidance and practice questions to help you feel ready before you sit.

    Course Content

    What topics does the ITIL 5 Bridge cover?

    The course covers the five bridge topic areas: key enhancements in ITIL 5, digital product and service management, updated language and core concepts, enhanced value creation, and applying ITIL 5 in practice.

    How is the training delivered and how long is it?

    The bridge is a focused, one-day, instructor-led programme delivered live online or in a classroom. It concentrates only on what is new in ITIL 5, building on your ITIL 4 knowledge.

    Do I need prior experience beyond ITIL 4 Foundation?

    No further formal experience is required. The bridge assumes your ITIL 4 Foundation knowledge and builds on it, so practising ITSM professionals will find it straightforward.

    What learning materials are provided?

    You receive accredited courseware aligned to the ITIL Foundation Bridge Version 5 syllabus, practice questions and supporting resources to prepare for the exam.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware follows the current ITIL Foundation Bridge Version 5 syllabus published by AXELOS and PeopleCert.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your format and date, and receive access to schedules and courseware. See upcoming batches or talk to a learning advisor.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training across Ireland, so you can choose the format that fits your schedule.

    Can I take the ITIL 5 Bridge online in Ireland?

    Yes. The course is available as online live virtual instructor-led training, so professionals in Dublin, Cork and Galway can attend from anywhere.

    Can I reschedule my booking to another batch?

    Yes. Flexi options let you reschedule to another batch on selected plans. Contact support to arrange a new date.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.