Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is VeriSM Foundation Certification Training in India?Your Route into Modern Service Management

    The VeriSM Foundation (VeriSM-F) certification is an entry-level credential from EXIN that introduces VeriSM, a service management approach built for the digital age. It teaches you how an organisation can define its own flexible, framework-agnostic service management approach rather than following one prescriptive method. Governed by EXIN and based on the VeriSM framework developed by the IFDC, the certification is grounded in the current EXIN VeriSM Foundation Examination Specification and the VeriSM publication from Van Haren Publishing. You learn the VeriSM model, the management mesh, VeriSM patterns, service culture and how practices such as ITIL, Agile, DevOps and Lean fit together to serve consumer outcomes. Across India, IT services firms, global capability centres, BFSI and consulting employers increasingly run multi-framework digital operations, so professionals who can integrate practices around service value are in demand. With no prerequisites and lifetime validity, this credential is an accessible first step for IT and business professionals alike. Start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in India, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is VeriSM Foundation Certification Training in India?Your Route into Modern Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in India, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in IndiaDo You Qualify for the VeriSM™ Foundation Exam?

    What You Gain from VeriSM CertificationOutcomes That Move Your Career Forward

    VeriSM Foundation Exam Format in IndiaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in India

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your VeriSM Career Outlook in IndiaRoles, Demand and Earnings

    VeriSM Foundation is a valued marker of modern service management thinking across India, sought by IT services firms, global capability centres, BFSI, consulting and public-sector employers that run multi-framework digital operations. As GCCs mature into transformation hubs and enterprises blend ITIL, Agile and DevOps, professionals who can shape a flexible, consumer-centric service approach are in demand. Roles span service desk analyst to service delivery and ITSM manager, and here is what the market is telling us right now.

    Market Forces Driving Service Management Demand in India

    VeriSM Foundation is more than a certificate. It equips you to integrate practices and lead service in the digital age. Join professionals who connect service delivery to consumer value. Start your journey today.

    Your India Career Transformation

    Your Service Management Standing Today,

    The Shift VeriSM Certification Delivers

    India's digital and service economy is expanding with GCC growth and transformation investment, and employers increasingly separate professionals who can integrate modern service practices from those who cannot. Here is which side of that line you want to be on.

    Sources: 6figr, PayScale, Glassdoor, Indeed (India) 2026.

    How to Get VeriSM Foundation Certified in IndiaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    image

    100% Secure and Safe download

    Skills You Will Build in This ProgrammeCapabilities for Modern Service Delivery

    This training helps learners build practical knowledge of modern service management and readiness for the EXIN VeriSM-F exam. By the end, you can describe the VeriSM model, apply the management mesh, and explain how progressive practices and innovative technologies support consumer value.

    The VeriSM Model and Management Mesh

    In this VeriSM Foundation programme you will learn the VeriSM model, including governance, service management principles and the four-stage practice of Define, Produce, Provide and Respond, and how the management mesh integrates resources, environment and practices into a flexible approach.

    Building a Service Culture

    Understand the values, behaviours and consumer-centric thinking that underpin a service-oriented organisation, and how culture shapes every service management decision during digital change.

    Selecting and Integrating Practices

    Learn how to combine ITIL, Agile, DevOps, Lean, SIAM and other progressive practices within the mesh, choosing the right practice for the right situation instead of following one prescriptive framework.

    Applying Innovative Technologies

    Explore how cloud, artificial intelligence, automation, IoT and analytics act as resources in the management mesh, and how they influence modern service delivery and governance.

    People and Organisational Structure

    Discover how teams, roles, collaboration and servant leadership influence service capability, and why cross-functional working matters for delivering value in a digital organisation.

    Getting Started with VeriSM

    Learn the practical steps to begin a VeriSM journey, from assessing current maturity and defining the initial mesh to continuous improvement and overcoming common adoption barriers.

    Who Should TakeVeriSM Foundation Certification Training in India?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 85500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in India seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 85500

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis Learning in IndiaYour Accredited Learning Partner

    As a leading VeriSM Foundation training company in India, Invensis Learning delivers structured VeriSM Foundation training for individuals and organisations that want to build modern service management capability and prepare for the EXIN VeriSM-F exam. Our programmes combine accredited trainers, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • EXIN accredited training provider for VeriSM Foundation preparation
    • Experienced, accredited trainers with real IT service management exposure
    • Flexible formats: live online, classroom and corporate group training
    • Courseware aligned to the current EXIN VeriSM Foundation specification
    • Practice questions and mock assessments for exam readiness
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across India and worldwide

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in IndiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in India

    The Taj Mahal Palace, Koli Nagar, A Ward, Mumbai Zone 1, Mumbai City District, Maharashtra, India

    VeriSM Foundation Training Location in India

    The Oberoi, New Delhi, Oberoi Flyover, Chanakya Puri Tehsil, New Delhi, Delhi, 110503, India

    corporate banner

    Corporate VeriSM Foundation TrainingFor Your Teams

    • Tailored VeriSM training aligned to your service management operating model
    • Live virtual, onsite, hybrid or blended delivery for teams across India
    • EXIN-aligned trainers with hands-on IT service management experience
    • Flexible schedules that fit your team's delivery commitments
    • Group progress tracking, assessments and learner reporting
    • Volume-based pricing for service, IT operations and transformation teams
    • Consistent, modern service management practice across business units

    Leading Organisations

    TCSInfosysWiproHCLTechTech MahindraAccenture

    What Our Learners Say

    A Modern View of Service Management

    "The training finally connected the frameworks I already used. I now understand how ITIL, Agile and DevOps fit into one management mesh, and I cleared the EXIN VeriSM-F exam on my first attempt."

    Ananya Iyer

    IT Service Analyst

    0/0

    Practical and Easy to Apply

    "The trainer explained the VeriSM model and patterns with real examples from digital delivery. The consumer-centric focus changed how I plan services for my team every day."

    Rohan Deshpande

    Service Delivery Lead

    0/0

    Beginner Friendly and Well Structured

    "As someone from IT operations, I found the course accessible even without deep ITSM background. The mock questions and structured notes made exam preparation straightforward."

    Meera Krishnan

    IT Operations Specialist

    0/0

    Great Outcome for Our Team

    "We upskilled our service management team through Invensis Learning. The customised sessions gave everyone a shared language for integrating practices, and delivery has been noticeably more consistent."

    Sanjay Rao

    L&D Manager, IT Services Sector

    0/0

    Standardised Our Service Approach

    "The corporate programme helped our BFSI service teams move to a consumer-centric approach. Scheduling was flexible and the trainers understood our multi-supplier environment well."

    Deepa Nair

    Head of Service Management, BFSI Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

    AhmedabadBangaloreBhopalChennaiCochinCoimbatoreDelhiGurgaonHyderabadIndoreJaipurKolkataMumbaiNoidaPuneThiruvananthapuramVisakhapatnam

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how organisations define their own flexible service management approach.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how organisations define their own flexible service management approach.

    Who should take VeriSM Foundation training?

    VeriSM Foundation suits IT and business professionals alike, including service desk staff, service and delivery managers, IT operations professionals and ITIL holders who want a broader, framework-agnostic view. There are no prerequisites, so it is open to anyone in a digitally enabled organisation.

    Is VeriSM Foundation worth it for a career in India?

    Yes. As Indian GCCs mature into transformation hubs and enterprises blend ITIL, Agile and DevOps, employers value professionals who can integrate practices around consumer value. The credential supports roles from service delivery to ITSM manager, where salaries in India commonly reach ₹18 to 23 lakh.

    Is the VeriSM Foundation certification recognised internationally?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries. VeriSM Foundation is valued globally as a modern, vendor-neutral service management credential, particularly in organisations undergoing digital transformation.

    How does VeriSM differ from ITIL?

    ITIL is a prescriptive service management framework, while VeriSM is an approach that positions ITIL as one of many practices within the management mesh. VeriSM gives organisations a model to select and combine practices such as ITIL, Agile, DevOps and Lean for their context. The two are complementary.

    Pricing

    How much does VeriSM Foundation training cost in India?

    VeriSM Foundation training fees in India are available on request, as pricing varies by delivery format and whether the EXIN exam is bundled. Request a quote or speak with a learning advisor for current pricing and upcoming batches.

    What is included in the course fee?

    The training fee typically includes EXIN-aligned courseware, instructor-led sessions, practice questions, mock assessments, learner support and a course completion certificate. Confirm exam voucher inclusion when you request your quote.

    Is the EXIN exam fee included in the training price?

    It depends on the package. The EXIN VeriSM Foundation exam is often bundled with accredited training, but pricing varies by region and channel. Ask your learning advisor whether the exam voucher is included in your chosen plan.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service, IT operations and transformation teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is based on the current EXIN VeriSM Foundation Examination Specification and can be taken online with proctoring or at an accredited test location.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a time allowance of 60 minutes. It is a closed-book exam delivered through EXIN's online proctored system or at an accredited testing location.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65%, meaning you must answer at least 26 of the 40 questions correctly to pass. Focus on broad understanding across all seven topic areas of the examination specification.

    Where can I take the VeriSM Foundation exam?

    You can take the exam online through EXIN's online proctored system or at an EXIN accredited testing location. It is usually arranged through an accredited training provider as part of a training and exam bundle.

    What happens if I do not pass on the first attempt?

    You can re-sit the EXIN VeriSM Foundation exam. Our trainers provide preparation guidance, practice questions and mock assessments to help you succeed. Confirm the re-sit fee and policy with EXIN or your learning advisor before booking.

    Course Content

    What topics does the VeriSM Foundation training cover?

    The training covers the seven EXIN topic areas: the Service Organization, Service Culture, People and Organizational Structure, the VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started. It also includes the management mesh and VeriSM patterns.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, that an organisation combines to create its own flexible service management approach based on its context and VeriSM pattern.

    Can a beginner take this course without prior experience?

    Yes. VeriSM Foundation has no prerequisites and no prior service management knowledge is required. It is designed to be accessible to both IT and business professionals at any career stage, with training that builds concepts from the ground up.

    What learning materials are provided?

    You receive EXIN-aligned courseware, references to the VeriSM Foundation Examination Specification, practice questions, mock assessments and topic-wise notes to support your revision and exam readiness.

    Is the courseware aligned to the current EXIN specification?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework developed by the IFDC, so you prepare against the material the exam actually tests.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help selecting a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start VeriSM Foundation training?

    New batches run regularly across India in live virtual and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available start date that suits you.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for lifetime. It does not expire and requires no renewal or continuing education, so once you pass, the credential stays with you.

    Can I reschedule or transfer my enrollment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that fits your availability.