Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?Your Route into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. It is the current, fifth iteration of the ITIL framework, published by AXELOS and examined by PeopleCert. For professionals across India's IT services, GCC, consulting and BFSI sectors, ITIL 5 Foundation is a fast route to a recognised, modern service management credential. You learn how value is co-created, how the product and service lifecycle works, and how the seven guiding principles apply to real digital teams. With no formal prerequisites, the certification suits IT operations staff, service desk analysts, digital product owners and DevOps or Agile practitioners alike. Start your ITIL 5 journey with Invensis Learning and prepare for the exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in India, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?Your Route into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in India, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in IndiaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Certified Professionals Stand OutSkills Employers Value

    ITIL V5 Foundation Exam Format in IndiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in India

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Takes Your Career in IndiaRoles, Demand and Pay

    ITIL 5 Foundation has quickly become a sought-after marker of modern service management across India's IT services, GCC, consulting and BFSI sectors, where employers run large digital service operations and are moving from ITIL 4 to the newer framework. Demand spans the ladder, from service desk and incident roles to service delivery and ITSM manager positions, and certified professionals command a clear premium. Here is what the India market is telling us right now.

    Market Forces Driving ITIL 5 Demand in India

    ITIL 5 Foundation is more than a certificate. It is an early-mover advantage in India's fast-moving service management market. Start your ITIL 5 journey today.

    Your India Career Transformation

    Your ITSM Career Before and After ITIL 5

    The Shift This Credential Delivers

    India's digital service and GCC market is expanding fast, and employers increasingly separate professionals who hold the current ITIL credential from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, 6figr (India) 2026.

    How to Get ITIL V5 Founfdation Certified in IndiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in India is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities for Modern Service Teams

    The ITIL 5 Foundation course teaches you digital product and service management, the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, management practices, continual improvement, and value stream mapping. By the end you can speak the language of modern service management and apply it at work.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to co-create value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Four Dimensions

    Take a holistic view using organisations and people, value streams and processes, information and technology, and partners and suppliers, plus the PESTLE factors around them.

    The Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    Value Streams and Continual Improvement

    Map and manage value streams to improve flow and outcomes, and apply the continual improvement model to keep digital services getting better over time.

    Who Should TakeITIL V5 Foundation Certification Training in India?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    INR 92630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    INR 92630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis LearningYour Accredited ITIL 5 Training Partner

    Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training aligned to the official AXELOS syllabus. Our accredited trainers, structured courseware and flexible delivery help learners across India move from training to certification with a clear, supported path. As a trusted ITIL Version 5 Foundation training company in India, we combine accredited expertise with practical, learner-focused delivery. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • Accredited, experienced trainers with real ITSM delivery expertise
    • Courseware aligned to the AXELOS ITIL 5 (Version 5.0) syllabus
    • Flexible online (live virtual), classroom and self-paced formats
    • Mock exams and practice questions for the 40-question exam
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Scalable corporate delivery for teams across India and beyond

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    Accredited Trainers Globally

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    Rated by Learners Worldwide

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    Corporate Clients

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    Years of Training Excellence

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in IndiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in India

    The Taj Mahal Palace, Koli Nagar, A Ward, Mumbai Zone 1, Mumbai City District, Maharashtra, India

    ITIL Version 5 Foundation Training Location in India

    The Oberoi, New Delhi, Oberoi Flyover, Chanakya Puri Tehsil, New Delhi, Delhi, 110503, India

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    ITIL 5 Foundation Corporate TrainingUpskill Your Whole Team

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with team availability
    • Delivery through onsite, live virtual, hybrid or blended formats
    • Accredited trainers with real ITSM and industry expertise
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across India and global locations

    Leading Organisations

    TCSInfosysWiproHCLTechTech MahindraCognizant

    What Our Learners Say

    Passed on the First Attempt

    "The trainer made the ITIL Value System and the four dimensions genuinely easy to follow. The mock exams mirrored the real 40-question paper, and I passed the ITIL 5 Foundation exam on my first attempt."

    Rahul Deshpande

    Service Desk Lead

    0/0

    A Clear Upgrade from ITIL 4

    "Coming from an ITIL 4 background, I wanted to understand what changed in ITIL 5. The sessions on the product and service lifecycle and value stream mapping made the shift clear and practical for my day-to-day work."

    Ananya Iyer

    IT Operations Analyst

    0/0

    Practical and Beginner Friendly

    "Well-structured, beginner-friendly and very hands-on. The guiding principles and continual improvement model are things I now apply in incident reviews. The learner support before and after the course was excellent."

    Vikram Reddy

    Incident Manager

    0/0

    Great Team Upskilling Outcome

    "We trained a full service management team on ITIL 5 Foundation. The customised, live virtual delivery fitted our schedule, and the team now shares a common language for governance and value. Certification pass rates were strong."

    Sunita Rao

    L&D Manager, IT Services Firm

    0/0

    Aligned to Our Transformation

    "As we moved our GCC from ITIL 4 to ITIL 5, Invensis Learning delivered accredited training that got our managers certified quickly. The focus on the ITIL Value System and value streams aligned directly with our transformation goals."

    Arjun Kapoor

    Head of Service Management, BFSI GCC

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    General

    What is the ITIL Version 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in India?

    Yes. Across India's IT services, GCC and consulting sectors, ITIL 5 Foundation is increasingly asked for as employers move from ITIL 4. Certified professionals qualify for service delivery and ITSM manager roles that average around ₹18-23 lakh a year. Talk to a learning advisor to plan your path.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle, and Value Stream Mapping and Management, and it updates the earlier Service Value System into the ITIL Value System.

    Who should take ITIL 5 Foundation?

    It suits IT operations and service desk staff, digital product owners, DevOps and Agile practitioners, ITIL 4 holders updating their skills, and business professionals working with digital service teams. There are no formal prerequisites, so anyone can start.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in India?

    Training fees vary by format and provider and are available on request. The PeopleCert exam fee is billed separately and varies by region and purchasing channel. Request a quote for current India pricing and inclusions.

    What is included in the ITIL 5 Foundation course fee?

    Training typically includes AXELOS-aligned courseware, industry case studies, practice questions, mock exams, an exam voucher where offered, and learner support, plus a course completion certificate. Confirm exact inclusions for your package when you enrol.

    Is the exam fee included in the training price?

    This varies by package. The PeopleCert ITIL 5 Foundation exam voucher is often bundled with accredited training, but pricing depends on the plan. Ask a learning advisor what your chosen package includes.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams, enterprises and GCCs. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions. It is delivered online through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour).

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, meaning you must answer at least 26 of the 40 questions correctly to pass.

    Are there prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, work experience or prior ITIL knowledge.

    What topic areas does the exam cover?

    The exam covers nine topic areas from the official PeopleCert syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Where can I take the ITIL 5 Foundation exam in India?

    Online from home or office via PeopleCert OnVUE proctoring, or at a PeopleCert authorised test centre. The exam is usually arranged through an accredited training organisation as part of a training and exam package.

    Course Content

    What will I learn in ITIL 5 Foundation training?

    You learn digital product and service management, the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Do I need prior ITIL experience to take this course?

    No. The course is beginner friendly and has no prerequisites. Trainers build concepts from the ground up, so professionals new to ITIL and existing ITIL 4 holders updating to ITIL 5 can both follow it comfortably.

    What are the seven ITIL guiding principles?

    Focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    What learning resources are provided?

    You receive AXELOS-aligned courseware, industry case studies, practice questions, mock exams and revision aids designed to prepare you for the 40-question ITIL 5 Foundation exam.

    Is the course aligned to the latest ITIL syllabus?

    Yes. The course is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus and the current PeopleCert exam.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days, depending on the schedule you choose.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    Enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule.

    How soon can I start the training?

    New live virtual and classroom batches run regularly across India. Check the upcoming schedules or talk to a learning advisor to find the next available cohort that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.