Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is EXIN SIAM Foundation Certification?Your Entry into Service Integration

    SIAM Foundation Certification Training in Italy gives IT service professionals the skills to govern services delivered by many suppliers at once. The EXIN SIAM Foundation (SIAM-F) certification validates your understanding of Service Integration and Management, the discipline of coordinating multiple service providers so that end-to-end delivery stays seamless and accountable. It is the entry-level credential in the EXIN SIAM scheme. The programme is awarded by EXIN and built on the EXIN SIAM Foundation Examination Specification, which aligns to the SIAM Body of Knowledge (SIAM BoK) published by Scopism. Over 16 hours of instructor-led learning you cover the SIAM ecosystem, the three-layer model, roles, processes, practices and the four service integrator sourcing options, then sit the 40-question EXIN exam. With Italian enterprises, banks, telecoms and public bodies moving to multi-sourced and cloud-based IT, professionals who can integrate suppliers are increasingly in demand. If you already know ITIL and want to lead across a supplier ecosystem, start your SIAM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Italy, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    What Is EXIN SIAM Foundation Certification?Your Entry into Service Integration

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Italy, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the SIAM Foundation Training Course

    SIAM Foundation Certification Eligibility in ItalyDo You Qualify for the SIAM Foundation Exam?

    What You Gain from SIAM FoundationValue for Professionals and Teams

    SIAM Foundation Exam Format in ItalyWhat to expect on exam day

    The SIAM Foundation exam validates your understanding of the Service Integration and Management (SIAM) methodology for managing multi-supplier service ecosystems. The exam focuses on the SIAM ecosystem and roles, the four SIAM structures (External, Internal, Hybrid, Lead Supplier), the SIAM roadmap, governance models, processes and practices, and challenges in multi-vendor environments. Through a combination of multiple-choice questions, candidates are tested on their ability to apply SIAM principles in real-world multi-supplier service environments.

    SIAM Foundation Certification Cost in Italy

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where SIAM Skills Take You in ItalyRoles, Sectors and Demand for 2026

    SIAM Foundation is becoming a valued marker for IT professionals who integrate and govern multiple service providers. Across Italy, IT services firms, banks, telecoms, energy companies and public bodies are running large multi-supplier ecosystems and moving services to the cloud under the PNRR. That drives demand for service delivery, service integration and supplier management roles, from service desk manager up to head of IT service management, and here is what the market is telling us right now.

    Why SIAM Skills Are in Demand Across Italy

    SIAM Foundation is more than a certificate. It is the skill Italian organisations need to make multi-supplier IT work. Learn to integrate providers, govern end to end, and stand out in a crowded ITSM market. Start your journey today.

    Your Italy Career Transformation

    Where You Stand Today,

    And Where SIAM Foundation Takes You

    Italy's IT market is shifting to multi-sourced and cloud-based delivery under the PNRR, and employers increasingly separate professionals who can integrate suppliers from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale (Italy) 2026.

    How to Get SIAM Foundation Certified in ItalyStep-by-Step Certification Process

    The SIAM Foundation certification path in Italy is a streamlined single-exam route designed for professionals seeking to understand Service Integration and Management (SIAM) principles, governance models, roles, and multi-supplier environments. Complete the training, pass the certification exam, and earn a globally recognized credential that remains valid for life.

    Step 1: Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2: Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3: Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4: Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5: Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6: Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Module 1: SIAM Introduction and History

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Module 2: The SIAM Ecosystem

    • The four SIAM structures: internal, lead supplier, hybrid, externally sourced
    • Customer, Service Integrator, and Service Provider roles
    • Layered model and the SIAM operating model
    • Boundaries, governance, and accountability

    Module 3: SIAM Implementation Roadmap

    • The four-stage SIAM roadmap: Discovery & Strategy, Plan & Build, Implement, Run & Improve
    • Common implementation patterns and approaches
    • Transitioning from legacy operating models to SIAM
    • Critical success factors and lessons learned

    Module 4: SIAM Roles and Responsibilities

    • Customer organisation accountabilities
    • Service Integrator function and roles
    • Service Provider responsibilities
    • RACI in a SIAM context

    Module 5: SIAM Practices

    • People practices: structures, capabilities, governance
    • Process practices: integrated end-to-end processes
    • Measurement practices: performance, quality, value
    • Technology practices: integrated tooling and data

    Module 6: Processes Supporting SIAM and Foundation Exam Prep

    • Strategic, tactical, and operational SIAM processes
    • Common challenges and risks in SIAM adoption
    • SIAM Foundation exam structure and sample questions
    • Final-week revision plan

    Course Curriculumof the SIAM Foundation Certification Training

    The SIAM Foundation curriculum follows the official SIAM Foundation BoK (Scopism) and covers all tested domains across the syllabus.

    image

    100% Secure and Safe download

    The SIAM Capabilities You Will GainFrom Ecosystem to End-To-End Governance

    This programme builds the concepts, structures and governance knowledge that the EXIN SIAM Foundation exam tests and that multi-supplier organisations rely on. By the end you can describe the SIAM ecosystem, roles and processes and explain how to integrate providers to end-to-end outcomes.

    Understand the SIAM Ecosystem

    In this SIAM Foundation training you learn what Service Integration and Management is and why it exists: the SIAM ecosystem of customer, service integrator and providers, the three-layer model, core principles and the benefits SIAM delivers in multi-supplier environments.

    Map SIAM Roles and Responsibilities

    Identify the roles across the three layers, from the customer organisation and retained functions to the service integrator roles such as SIAM manager, service owner and supplier relationship manager, and see how governance boards hold providers accountable.

    Plan a SIAM Implementation Roadmap

    Work through the four-stage journey of Discovery and Strategy, Plan and Build, Implement, and Run and Improve, and compare the four service integrator sourcing options: internal, external, hybrid and lead supplier.

    Apply Core SIAM Practices

    Explore the practices that make integration work: collaboration across organisational boundaries, integrated tooling and data, end-to-end performance management, supplier management and governance and assurance.

    Integrate ITSM Processes Across Suppliers

    Coordinate incident, problem, change, release, request and service level management when several providers are involved, so processes stay coherent and end-to-end SLAs are met across the ecosystem.

    Navigate SIAM Challenges and Framework Fit

    Recognise the cultural, governance, commercial and operational risks of SIAM, and see how it complements ITIL, COBIT, ISO/IEC 20000, Agile, DevOps and Lean rather than replacing them.

    Who Should TakeSIAM Certification Training in Italy?

    Service Integration Lead

    Service Manager

    Vendor Manager

    IT Service Manager

    Transformation Lead

    Process Owner / Process Manager

    Service Architect

    Programme Manager (Multi-supplier)

    Who Can Take This Certification Training

    SIAM Foundation Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service integration and management learning journey.

    SIAM Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1400

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    SIAM Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom SIAM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    SIAM Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service integration capabilities, improve multi-provider governance, and standardize service management practices across teams. This format is ideal for SIAM Foundation training for companies in Italy seeking to build scalable service integration capabilities.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    SIAM Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides SIAM Foundation coaching for professionals seeking individualized support and focused guidance on service integration models, governance frameworks, and implementation practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    SIAM Foundation Live Virtual Training

    SIAM Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1400

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for SIAM Foundation Training in ItalyAccredited, Expert-Led Training

    Invensis Learning delivers structured SIAM Foundation training for individual professionals and organisations that want to integrate and govern multiple IT suppliers with confidence. As an EXIN partner and established SIAM Foundation training company in Italy, our programmes combine experienced trainers, aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness for the EXIN SIAM Foundation certification.

    • EXIN partner delivering SIAM Foundation aligned to the official examination specification
    • Experienced trainers with real service integration and ITSM expertise
    • Flexible formats: live online, classroom and corporate group training
    • Structured courseware covering all seven SIAM topic areas
    • Practice questions mapped to the 40-question, 65% pass EXIN exam
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and organisations across Italy and worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    SIAM Foundation Training Locations in ItalyInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    SIAM Foundation Training Location in Italy

    The St. Regis Florence, Piazza Ognissanti, 1, 50123 Firenze FI, Italy

    SIAM Foundation Training Location in Italy

    Bulgari Hotel Milano, Via Privata Fratelli Gabba, 7B, 20121 Milano MI, Italy

    corporate banner

    Corporate SIAM Foundation TrainingFor Your Teams in Italy

    • Upskill whole IT service and sourcing teams in one consistent SIAM model
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Training schedules aligned with your teams availability in Italy
    • Role-based, industry-relevant examples from real multi-supplier settings
    • Experienced trainers with service integration and governance expertise
    • Progress tracking, assessments and dedicated coordination for groups
    • Scalable delivery for teams across Italy and global locations

    Organisations We Support

    AccentureNTT DATAReplyEngineeringTIMIntesa Sanpaolo

    What Our Learners Say

    Exactly What a Multi-Supplier Setup Needs

    "I already held ITIL, but SIAM Foundation finally gave me the language to coordinate our five IT suppliers. The trainer used real multi-vendor examples and I passed the EXIN exam on my first sitting."

    Marco Ferrari

    IT Service Manager

    0/0

    Clear, Practical and Well Paced

    "The three-layer model and the service integrator sourcing options clicked immediately thanks to the practical sessions. I now feel confident stepping into a service integration role."

    Giulia Conti

    Service Delivery Lead

    0/0

    Strong Exam Preparation

    "Good coverage of all seven topic areas and plenty of practice questions. The mapping between SIAM and ITIL was especially useful for my day-to-day work with suppliers."

    Alessandro Ricci

    Supplier Relationship Manager

    0/0

    Aligned Our Team Before a Big Migration

    "We trained our whole service management team ahead of a major cloud migration. The shared SIAM vocabulary has already cut the finger-pointing between our providers."

    Francesca Greco

    Head of IT Service Management, Banking Sector

    0/0

    Tailored and Immediately Useful

    "The corporate sessions were tailored to our public-sector multi-vendor environment. Our people now govern suppliers to end-to-end outcomes, not just individual SLAs."

    Davide Romano

    IT Programme Director, Public Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver SIAM Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading SIAM Foundation training solutions tailored for individuals and organizations.

    MilanNaplesRome

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    Yes. SIAM Foundation proves you can integrate and govern services across multiple IT suppliers, a scarce skill in Italy's multi-sourced, cloud-driven market. It maps to roles such as service delivery, service integration and supplier management, where salaries in Italy often range from EUR 42,000 to EUR 75,000 and beyond.

    General

    Is the EXIN SIAM Foundation certification worth it?

    Yes. SIAM Foundation proves you can integrate and govern services across multiple IT suppliers, a scarce skill in Italy's multi-sourced, cloud-driven market. It maps to roles such as service delivery, service integration and supplier management, where salaries in Italy often range from EUR 42,000 to EUR 75,000 and beyond.

    What is EXIN SIAM Foundation and who is it for?

    EXIN SIAM Foundation validates knowledge of Service Integration and Management, the methodology for coordinating multiple service providers under one accountable model. It suits ITSM professionals, service owners, sourcing specialists and integrator staff working in multi-supplier environments.

    What is SIAM?

    Service Integration and Management (SIAM) is a management approach for environments where several providers deliver IT services to one customer. It introduces a service integrator layer that coordinates providers to ensure end-to-end delivery and clear accountability.

    Do I need ITIL before taking SIAM Foundation?

    No. SIAM Foundation has no formal prerequisites and is open to all. Familiarity with basic ITSM concepts, such as from ITIL Foundation, is helpful but not required, and most SIAM practitioners hold both.

    How long is the SIAM Foundation certification valid?

    The EXIN SIAM Foundation certification is valid for lifetime. It does not expire and there is no renewal, re-examination or continuing education requirement.

    Pricing

    What is included in the SIAM Foundation course fee?

    The training fee typically includes instructor-led sessions, courseware aligned to the EXIN SIAM Foundation Examination Specification, practice questions, quizzes and learner support. Exam vouchers are often bundled by accredited providers. Request a quote for details in your currency.

    How much does SIAM Foundation training cost in Italy?

    Pricing varies by format and whether the EXIN exam voucher is bundled, so it is available on request. Live online, classroom and corporate options are quoted separately. Talk to a learning advisor for a tailored quote.

    How much does the EXIN SIAM Foundation exam cost?

    EXIN exam pricing varies by region and purchasing channel, whether you buy directly from EXIN or as part of an accredited training bundle. Confirm the current fee when you book, or ask us for a combined training and exam quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT service and sourcing teams. Contact us for a tailored quote for your team in Italy.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the EXIN SIAM Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions. It is based on the EXIN SIAM Foundation Examination Specification, which aligns to the SIAM Body of Knowledge published by Scopism.

    How many questions are on the exam and how long is it?

    There are 40 questions and you have 60 minutes (1 hour) to complete them. The exam is delivered online with proctoring or at an EXIN accredited testing location.

    What is the passing score for SIAM Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. There are no formal prerequisites to sit the exam.

    What topics does the SIAM Foundation exam cover?

    The exam covers seven areas: Introduction to SIAM, the SIAM Implementation Roadmap, SIAM Roles and Responsibilities, SIAM Practices, Processes to Support SIAM, SIAM Challenges and Risks, and SIAM and Other Practices, per the EXIN examination specification.

    What if I do not pass the exam the first time?

    You can re-sit the EXIN SIAM Foundation exam. Our training includes practice questions and revision support to help you prepare thoroughly. Confirm the current re-sit policy with EXIN when you book your exam.

    Course Content

    What will I learn in SIAM Foundation?

    You will learn the SIAM ecosystem and three-layer model, the roles across customer, integrator and provider layers, the implementation roadmap, SIAM practices, how ITSM processes are integrated across suppliers, and the common challenges and risks of SIAM.

    Which standard is the training based on?

    The course is aligned to the EXIN SIAM Foundation Examination Specification, which in turn is based on the SIAM Body of Knowledge (SIAM BoK) published by Scopism, the primary reference for the EXIN SIAM certifications.

    How long is the training and how is it delivered?

    The programme runs for 16 hours, typically over two days, and is delivered live online, in the classroom or as corporate group training. Sessions are instructor-led with practical, multi-supplier examples.

    Are practice questions and materials provided?

    Yes. You receive courseware covering all seven topic areas, practice questions mapped to the 40-question exam, quizzes and revision aids to build exam readiness.

    How does SIAM relate to ITIL?

    SIAM and ITIL are complementary. ITIL provides the service management process framework, while SIAM adds the multi-supplier integration and governance layer. The course explains how SIAM works alongside ITIL, COBIT, ISO/IEC 20000, Agile and DevOps.

    Enrollment

    How do I enrol in the SIAM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing a batch.

    What training formats are available in Italy?

    We offer live online instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and location in Italy.

    Are there any prerequisites to enrol?

    No. SIAM Foundation is the entry-level credential in the EXIN SIAM scheme and anyone can enrol. Basic familiarity with IT service management is helpful but not required.

    How soon can I start?

    New batches run regularly across live online and classroom formats. See upcoming schedules or speak with a learning advisor to pick a start date that works for you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.