Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation?Your First Step into IT Service Management

    ITIL 4 Foundation certification training in Italy gives IT and business professionals a clear introduction to modern IT service management and the global ITIL 4 framework. ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme, created by AXELOS and examined by PeopleCert, and it needs no prior experience or formal prerequisites. You learn how the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles and the core management practices work together to create value through tech-enabled products and services. The credential suits service desk staff, IT support, operations teams and anyone moving into service management as Italian employers modernise their IT operations. With PNRR-funded digital programmes and large-scale cloud migration reshaping IT across Italy, structured service management skills are in demand. Start your ITIL 4 journey with Invensis Learning and move from learning to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Italy, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation?Your First Step into IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Italy, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in ItalyDo You Qualify for the ITIL 4 Foundation Exam?

    Why Earning the ITIL 4 Credential Pays OffSkills and Recognition Employers in Italy Value

    ITIL 4 Foundation Exam Format in ItalyWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Italy

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Roles and Pay After ITIL 4 FoundationITSM Demand Across Italy

    ITIL 4 Foundation has become a recognised first step into IT service management across Italy, valued by IT services firms, system integrators, banks, telecoms and public administrations modernising their operations. As PNRR-funded digitalisation and large-scale cloud migration accelerate, employers increasingly want staff who can run services to a shared standard. Demand spans service desk and support roles up to incident, service delivery and IT service manager positions, and here is what the market is telling us right now.

    Market Forces Driving ITSM Demand in Italy

    ITIL 4 Foundation is more than a credential. It is the shared service management language Italian IT teams are built on. Join professionals who run reliable, value-driven services. Start your ITIL 4 journey today.

    Your Italy Career Transformation

    From Where You Are to Where ITIL Takes You

    Your Service Management Career Step-Up

    Italy's IT market is expanding with PNRR-funded digitalisation and cloud migration, and employers increasingly separate professionals who run services to a recognised standard from those who do not. Here is which side of that line you want to be on.

    Sources: SalaryExpert, PayScale, Glassdoor (Italy) 2026.

    How to Get ITIL 4 Founfdation Certified in ItalyStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Italy is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 4 FoundationPractical ITSM Capabilities You Can Apply

    This ITIL 4 Foundation training builds the service management skills employers expect, from the Service Value System to the guiding principles and core practices. By the end of the programme, you can explain ITIL 4 concepts and apply them to everyday IT service situations.

    Key Concepts of Service Management

    Understand what a service is, how value is co-created between providers and consumers, and the meaning of utility, warranty, outputs and outcomes that underpin modern ITSM.

    The ITIL 4 Service Value System

    Learn how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to enable value creation.

    The Four Dimensions of Service Management

    Apply the four dimensions of organisations and people, information and technology, partners and suppliers, and value streams and processes to balance service delivery.

    The Seven Guiding Principles

    Use the seven guiding principles, from focus on value to keep it simple and practical, to adopt and adapt ITIL recommendations to your own organisation.

    The Service Value Chain

    Explore the six service value chain activities of plan, improve, engage, design and transition, obtain and build, and deliver and support that form value streams.

    Core ITIL Management Practices

    Get to grips with key practices such as incident management, problem management, change enablement, service desk and service level management at Foundation level.

    Who Should TakeITIL 4 Foundation Certification Training in Italy?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in ItalyAccredited, Flexible Training

    As an established ITIL 4 Foundation training company in Italy, Invensis Learning delivers accredited ITIL 4 Foundation training for individuals and organisations building IT service management capability and preparing for the PeopleCert exam. Our programmes combine experienced trainers, official ITIL 4 courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable learning outcomes. As an ISO 9001 and ISO 27001 certified provider, we hold ourselves to international quality and security standards.

    • Accredited ITIL 4 training delivered through PeopleCert-aligned courseware
    • Experienced trainers with real IT service management expertise
    • Flexible learning: live online, classroom and corporate group formats
    • Structured study materials, practice questions and mock exams
    • Exam preparation support to help you sit the ITIL 4 Foundation exam with confidence
    • Dedicated learner support before, during and after training
    • Customised schedules for teams across Italy and global locations
    • Trusted by professionals and organisations across multiple industries

    60+

    Training Courses

    121K+

    Hours of Expert Training Delivered

    50,000+

    Professionals Trained

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in ItalyInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Italy

    The St. Regis Florence, Piazza Ognissanti, 1, 50123 Firenze FI, Italy

    ITIL 4 Foundation Training Location in Italy

    Bulgari Hotel Milano, Via Privata Fratelli Gabba, 7B, 20121 Milano MI, Italy

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    ITIL 4 Foundation for Teams in ItalyScale ITSM Capability

    • Suitable for small, medium and large IT and service teams
    • Customised schedules built around your team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real service management and industry expertise
    • Role-based examples and case discussions for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Italy and global locations

    Leading Organisations

    TIMEngineeringReplyNTT DATAIntesa SanpaoloLeonardo

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The trainer explained the Service Value System and guiding principles in a way that finally made sense. I passed the ITIL 4 Foundation exam on my first attempt and now use the practices on the service desk every day."

    Marco Bianchi

    Service Desk Lead

    0/0

    Perfect First Step into ITSM

    "As someone moving from a support role into service management, this course gave me the framework I was missing. The mock exams and clear notes made revision straightforward and stress-free."

    Giulia Conti

    IT Support Analyst

    0/0

    Practical and Well Structured

    "Very practical sessions on incident and problem management. I now understand how the practices fit into the bigger value chain, which has helped me handle major incidents far more calmly."

    Luca Romano

    Incident Manager

    0/0

    A Shared Language for Our IT Team

    "We trained our whole operations team with Invensis Learning ahead of a cloud migration. Having everyone share the same ITIL 4 language made our change and incident processes noticeably smoother."

    Francesca Greco

    IT Operations Manager, Managed Services

    0/0

    Tailored, Flexible and Effective

    "The corporate programme was tailored to how we actually run services. Scheduling was flexible around delivery commitments, and the team came away able to apply continual improvement straight away."

    Alessandro Ferrari

    Head of Service Delivery, IT Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 service management scheme, created by AXELOS and examined by PeopleCert. It is designed for IT support, operations and business professionals who want a recognised introduction to modern IT service management.

    General

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 service management scheme, created by AXELOS and examined by PeopleCert. It is designed for IT support, operations and business professionals who want a recognised introduction to modern IT service management.

    Is ITIL 4 Foundation worth it in Italy?

    Yes. With PNRR-funded digitalisation and large-scale cloud migration across Italy, employers value staff who can run services to a recognised standard. ITIL 4 Foundation opens roles from service desk and support up to incident, service delivery and IT service management.

    Do I need any prior experience to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and needs no prior ITIL or ITSM experience. It is fully open access, which makes it suitable for career starters, career changers and experienced IT staff alike.

    Is the ITIL 4 Foundation certification recognised globally?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS and PeopleCert credential valued by employers across Italy and worldwide, including IT services, telecoms, banking, manufacturing and public administration.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes official ITIL 4 courseware, expert-led sessions, practice questions, mock exams and learner support. Exam fees are usually arranged as part of a training and exam package. Request a quote for current pricing in Italy.

    How much does ITIL 4 Foundation training cost in Italy?

    Pricing varies by format and whether the exam is bundled with training. Costs are quoted in euro and confirmed at enrolment. Contact a learning advisor for an up-to-date quote and to ask about group pricing.

    Is the exam fee included in the training price?

    It depends on the package you choose. Many learners buy a combined training and exam bundle, while others take the exam separately through PeopleCert. We can advise which option suits you when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored quote for your organisation in Italy.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and it can be taken online with PeopleCert proctoring or at an authorised test centre.

    What is the passing score for the ITIL 4 Foundation exam?

    The passing score is 65 percent, which means answering at least 26 of the 40 questions correctly. The exam tests knowledge and comprehension of ITIL 4 key concepts.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is a closed-book assessment based on the official ITIL 4 Foundation syllabus published by AXELOS and PeopleCert.

    How do I book the ITIL 4 Foundation exam?

    The exam is delivered by PeopleCert. You can sit it online with remote proctoring available 24/7 or at an authorised test centre. Our team can guide you through booking after your training.

    What happens if I do not pass the first time?

    You can resit the ITIL 4 Foundation exam through PeopleCert. Our training includes mock exams and practice questions to help you prepare thoroughly, and a learning advisor can explain the current resit policy.

    Course Content

    What topics are covered in ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, core management practices and continual improvement.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed as an entry-level course with no prerequisites. The training starts from the basics and builds up, with trainer support and practice materials to help beginners succeed.

    What learning materials are provided?

    You receive official ITIL 4 aligned courseware, practice questions, mock exams and revision aids. These resources help you understand the framework and prepare for the exam with confidence.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full mock exams that mirror the real exam format, helping you identify weak areas and build readiness before exam day.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and the latest service management guidance.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Italy?

    We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across live online and classroom formats. View upcoming schedules or speak with a learning advisor to find a start date that works for you in Italy.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this around your availability.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrolment.