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Master modern IT service management with instructor-led ITIL Version 5 Foundation certification training built for professionals across Italy. Learn the ITIL Value System, the product and service lifecycle and value co-creation, then prepare for the AXELOS (PeopleCert) ITIL 5 (Version 5.0) exam with accredited trainers and flexible live virtual classes.
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Training Schedules
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Mode
16
Hours
16
PDUs
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Italy, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills, Recognition and Career Growth
For Individuals
ITIL 5 Foundation training helps individuals build modern IT service management capability and prepare for the certification exam. The course suits IT professionals, service desk staff, digital product owners and business professionals who want the current ITIL credential. Whether you are new to ITIL, upgrading from ITIL 4, or supporting digital service teams in IT, banking, telecoms or the public sector, this training builds skills that employers across Italy actively seek.
If you want a recognised, transferable ITSM credential aligned to the digital era, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System knowledge, practical lifecycle skills and exam readiness that support long-term career growth.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent, value-driven service management capability. The training can be delivered for IT operations, service desks, digital product teams or wider business groups. For organisations modernising services under digital transformation programmes, this training creates a common language for reliable delivery and continual improvement.
If your teams manage a growing set of digital products and services, ITIL 5 group training standardises how they create, deliver and improve value. Senior teams gain a shared approach to the ITIL Value System, lifecycle and value stream management.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
Roles, Demand and Pay
ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation gives professionals in Italy the current, digital-era credential employers look for. As PNRR-funded digital transformation reshapes public administration, banking and telecoms, organisations need people who can run reliable, value-driven services. Demand runs from service desk analyst up to IT service manager and service delivery manager, and here is what the Italian market is showing right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Italy : Salary Insights and Trends
Hiring Companies in Italy
Glassdoor · Indeed (Italy) 2026
Source: TIM · Fastweb · Reply · Engineering
ITIL 5 Foundation is more than a credential. It is a career step for professionals who keep digital services reliable and valuable. Join the teams modernising IT across Italy and start your journey today.
Your Italy Career TransformationItaly's IT market is expanding with digital transformation and PNRR-funded investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, Indeed (Italy) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Italy is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Ready to Apply on the Job
ITIL 5 Foundation training gives learners the modern IT service management skills behind the nine syllabus topic areas. By the end, you can explain the ITIL Value System, manage services across the lifecycle and support value co-creation and continual improvement.
You will learn in ITIL 5 Foundation how modern digital products and services create value, how they are managed across their lifecycle, and why continual improvement sits at the core of the framework.
Understand how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, and by moving from output-focused to outcome-focused delivery.
Apply the four dimensions of product and service management: Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach.
Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Use the seven guiding principles, from Focus on value to Optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.
Describe the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create and sustain value.
Explore the role of ITIL's management practices and how official practice guides support consistent, effective ways of working that teams can adapt to their own context.
Apply the continual improvement model and value stream mapping to identify waste, improve flow and visibility, and lift outcomes across digital products and services.
ITIL V5 Foundation Certification Training in Italy?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Instructor-Led
As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Italy who want the current, digital-era IT service management credential. As a PeopleCert Accredited Training Organization, we combine accredited instructors, aligned courseware and flexible delivery formats with learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Italy
The St. Regis Florence, Piazza Ognissanti, 1, 50123 Firenze FI, Italy
ITIL Version 5 Foundation Training Location in Italy
Bulgari Hotel Milano, Via Privata Fratelli Gabba, 7B, 20121 Milano MI, Italy
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create, deliver and continually improve value.
"I had a great two days of training with Pritesh Shah. He was very patient with teaching the proper terms and providing real world examples for better understanding. I was the only one in the class and I felt very much accommodated to my learning style and how I can absorb information better. Every question I had was explained thoroughly to me."
"My instructor PD is really knowledgeable and explained really well the concepts, giving me examples and clarifying when needed. Moreover, he has been very supportive in my learning progress. The materials have been comprehensive and clear too."
"Good training from Pritesh Shah"
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"It was a good experienced and he did great of using real world examples that I was able to relate to. Pritesh were Explaining with extra slides in my work area. "
"The instructor was exceptionally clear in their explanations and patiently repeated any concepts I struggled to understand, ensuring a smooth learning experience. I highly recommend Invensis for their outstanding teaching approach and commitment to student success"
"The course was delivered very well by Vivek. The one 2 one format really helped."
"The training exceeded my expectations in every way. The balance between compact theory and core essentials made the content clear, focused, and immediately applicable. The learning kit was exceptionally well-prepared—high-quality materials, detailed visuals, exam questions, clear instructions, and an included exam voucher made it truly great value for the money. What stood out most was the trainer's (Pratap Kumar) authenticity and dedication. You could feel that he genuinely wanted us to learn and succeed. His honest, straightforward approach built trust and kept the session engaging from start to finish. I also appreciated the interactive format and real-life examples, which grounded the theory in everyday situations. Hearing Carlas’ experiences and comparing practices across companies brought in valuable perspective. I only wish more participants had been involved to deepen the experience exchange. Overall, this was a highly valuable, well-delivered training that left me motivated and well-equipped to put what I’ve learned into action. I would absolutely recommend it to anyone looking for meaningful, real-world-focused learning."
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