Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation Certification Training in Amman?Your Entry into Modern IT Service Management

    ITIL Version 5 Foundation (ITIL 5-F) certification training in Amman is the entry point to the ITIL 5 scheme from AXELOS, now owned and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value. ITIL 5 (Version 5.0) is the current edition and a significant evolution from ITIL 4, adding an explicit product and service lifecycle and dedicated Value Stream Mapping and Management. The programme suits IT and business professionals across Amman: service desk and IT operations staff, digital product owners, and DevOps or Agile practitioners who want the current, digital-era ITSM credential. There are no prerequisites, so it is open to newcomers and to ITIL 4 holders updating their knowledge. Over a 16-hour programme you cover all nine Foundation topic areas and prepare for the exam: 40 closed-book, multiple-choice questions in 60 minutes, with a 65% pass mark (26 of 40). The certificate is valid for three years, renewed with 60 CPD points. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Amman, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation Certification Training in Amman?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Amman, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in AmmanDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation CertificationSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in AmmanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Amman

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Can Take Your Career in AmmanRoles, Demand and Pay

    ITIL 5 Foundation is increasingly valued across Amman's fast-growing ICT sector, where banks, telecoms, fintechs and IT services firms run large digital service portfolios. Jordan's ICT market is expanding at close to 16% a year and the national digital transformation strategy is pushing e-government and managed services, so employers want staff who can manage services the modern way. Demand runs from service desk analysts up to IT operations and service delivery managers, and here is what the market shows.

    What Is Driving ITSM Demand in Amman

    ITIL 5 Foundation is your entry into modern IT service management. Join professionals across Amman who manage digital services the current way. Start your ITIL 5 journey today.

    Your Amman Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Employers in Amman Notice

    Amman's IT services, banking and telecom employers increasingly separate professionals who know the current ITSM framework from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor and Bayt (Jordan) 2026; Mordor Intelligence, trade.gov (Jordan ICT).

    How to Get ITIL V5 Founfdation Certified in Amman Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Amman is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will BuildPractical Capability Across the ITIL Value System

    The ITIL 5 Foundation programme builds working knowledge of digital product and service management across all nine Foundation topic areas. By the end, you can apply the ITIL Value System, guiding principles and value streams to everyday service work.

    Digital Product and Service Management

    Understand how modern digital products and services create value across their lifecycle, and why continual improvement sits at the heart of ITIL 5.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Four Dimensions

    Take a holistic view using organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The Product and Service Lifecycle

    Follow products and services from discovery and design through build, operation, and delivery and support, and see how each stage creates value.

    Value Stream Mapping and Continual Improvement

    Map value streams to improve flow and visibility, cut waste, and use the continual improvement model to sustain long-term results.

    Who Should TakeITIL V5 Foundation Certification Training in Amman?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Training in Amman

    Invensis Learning is a PeopleCert Accredited Training Organisation delivering ITIL 5 Foundation training for professionals and teams in Amman. Our programmes combine PeopleCert-accredited trainers, ITIL 5 aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we focus on practical understanding, real-world application and exam readiness as a trusted ITIL Version 5 Foundation training company in Amman, backed by ISO-certified quality and information security standards.

    • PeopleCert Accredited Training Organisation for ITIL 5 Foundation
    • PeopleCert-accredited, experienced ITSM trainers
    • ITIL 5 aligned courseware with industry case studies
    • Flexible live virtual, onsite and corporate group delivery
    • Mock exams and first-attempt exam guidance
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and teams across many industries

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    Leaders in Training industry for 12+ years

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    ITIL Version 5 Foundation Training Locations in AmmanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Amman

    InterContinental, Islamic Scientific College Street, Jabal Amman, Zahran District, Amman, Amman District, Kasbah District of Amman, Amman, 11180, Jordan

    ITIL Version 5 Foundation Training Location in Amman

    Landmark Amman Hotel, Amman

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    Corporate ITIL 5 Foundation TrainingFor Your Teams in Amman

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible onsite, live virtual or blended delivery
    • PeopleCert-accredited trainers with real ITSM experience
    • Role-based examples for service desk, operations and delivery teams
    • Dedicated coordination and learner support
    • Scalable delivery for teams across Amman and Jordan

    Trusted by Leading Organisations

    Orange JordanZain JordanArab BankAramexProgressSoftSTS

    What Our Learners Say

    Clear Content and Spot-On Exam Prep

    "The course made the ITIL 5 Value System and the product and service lifecycle genuinely clear. The mock exams matched the real format, and I passed the PeopleCert exam on my first attempt."

    Omar Al-Khatib

    IT Service Desk Lead

    0/0

    The Right Step up from ITIL 4

    "Coming from ITIL 4, I wanted the current framework. The trainer explained value streams and continual improvement with real examples I could use at work the next week."

    Rana Haddad

    IT Operations Analyst

    0/0

    Practical and Well Structured

    "A practical introduction to modern IT service management. The guiding principles section changed how our squad thinks about value, and the exam prep was well structured."

    Yousef Nabulsi

    Digital Product Owner

    0/0

    Consistent ITSM Across Our Teams

    "We upskilled our service desk and operations teams on ITIL 5. Delivery was flexible and the shared vocabulary has already improved how we handle incidents and changes."

    Lina Qasem

    IT Training Manager, Banking Sector

    0/0

    A Strong Corporate Cohort

    "Invensis ran a corporate cohort for us in Amman. The content was current, the trainer was credible, and our team now works to one modern ITSM standard."

    Tareq Mansour

    Head of IT Service Delivery, Telecom Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and continually improve value.

    General

    What is ITIL Version 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Amman?

    Yes. Amman's ICT sector is growing near 16% a year, and banks, telecoms, fintechs and IT services firms increasingly want staff who manage digital services the modern way. ITIL 5 Foundation gives you a current, globally recognised ITSM credential that supports service desk, operations and digital product roles.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated Value Stream Mapping and Management, and an updated ITIL Value System, with a stronger digital-era and sustainability emphasis.

    Do I need any prerequisites to take ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. ITIL 4 holders will find some familiar concepts but do not need ITIL 4 to enrol.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal options at peoplecert.org/myaxelos.

    Who should take ITIL 5 Foundation training?

    It suits IT and business professionals in Amman, including service desk and IT operations staff, digital product owners, and DevOps, Agile or SRE practitioners who want the current ITIL credential.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    Your fee typically includes ITIL 5 aligned courseware, case studies, practice questions and mock exams, first-attempt exam guidance and learner support. The PeopleCert exam voucher is often bundled with accredited training; confirm inclusion when you enrol. Request a quote for the current package.

    How much does ITIL 5 Foundation training cost in Amman?

    Pricing depends on the format you choose, such as live virtual or corporate group training, and is available on request. PeopleCert bills the exam separately by region and channel. Talk to a learning advisor for a quote tailored to you or your team in Amman.

    How much is the ITIL 5 Foundation exam fee?

    PeopleCert sets the exam fee, which varies by region and purchasing channel, so it is best confirmed at peoplecert.org or with us at the time of booking. It is often bundled into accredited training and exam packages. Ask us for current pricing.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desk, operations and delivery teams. Contact us for a tailored quote for your organisation in Amman.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS. It is taken online via PeopleCert OnVUE proctoring or at an authorised test centre.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 questions and lasts 60 minutes (one hour). It is closed book with single-answer multiple-choice questions covering the nine Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. Focus on broad understanding across all nine topic areas rather than any single subject.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through accredited training as part of a training and exam package.

    What if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam. PeopleCert sets the resit policy and any fee, so confirm current terms at booking. Our training includes mock exams and first-attempt guidance to help you prepare thoroughly. Ask us about retake support.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. You learn to apply them in real digital service decisions.

    Can a beginner take this ITIL 5 Foundation course?

    Yes. There are no prerequisites, and the course is designed for newcomers as well as ITIL 4 holders. Trainers explain concepts from the ground up and use case studies so you can apply ITIL 5 ideas at work.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, and post-training support. Materials map to the PeopleCert ITIL 5 Foundation syllabus.

    How long is the ITIL 5 Foundation training?

    Invensis Learning delivers ITIL 5 Foundation as a 16-hour programme, run as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Amman?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, onsite classroom training for teams, and customised corporate group training, so you can pick the format that fits your schedule in Amman.

    How soon can I start?

    New batches run regularly in live virtual format, and corporate cohorts can be scheduled to suit your team. See upcoming schedules or speak with an advisor to find the next available start date.

    Is the training available online for learners in Amman?

    Yes. Our ITIL 5 Foundation training is available online as live virtual instructor-led sessions, so you can attend from anywhere in Amman or across Jordan with real-time trainer support.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact our support team to arrange this before your batch begins.