Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    ITIL 4 Foundation certification training in Kazakhstan gives IT and business professionals a clear, recognised entry into modern IT service management. The ITIL 4 Foundation (ITIL-F) credential, governed by AXELOS and awarded by PeopleCert, introduces the ITIL 4 framework and its Service Value System, the global model for creating, delivering and continually improving tech-enabled products and services. As Kazakhstan enters its 2026 Year of Digitalisation and Artificial Intelligence, banks, telecoms and government bodies are scaling digital services and need people who can keep them stable and valuable. ITIL 4 gives you a shared language for incident, problem and change practices that employers in Almaty, Astana and across the country actively seek. The course suits service desk staff, support analysts, IT managers and career changers alike, with no formal prerequisites. You learn the seven guiding principles, the four dimensions of service management and the core ITIL practices, then sit the 40-question ITIL 4 Foundation exam. Start your ITIL journey with Invensis Learning and turn everyday service skills into a recognised qualification.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kazakhstan, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kazakhstan, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in KazakhstanDo You Qualify for the ITIL 4 Foundation Exam?

    BenefitsOf Becoming ITIL 4 Foundation Certified

    ITIL 4 Foundation Exam Format in KazakhstanWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Kazakhstan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Skills Take You in KazakhstanRoles, Demand and Earning Power

    ITIL 4 has become a trusted marker of service management capability across Kazakhstan, valued by banks, telecoms, government agencies and software firms scaling digital services. As the country pushes its 2026 digitalisation agenda and fintech leaders run services for millions of daily users, employers increasingly seek people who can keep those services stable and improving. Demand spans the service ladder, from service desk analyst to IT service and operations manager, and here is what the market is telling us now.

    What Is Driving ITIL 4 Demand Across Kazakhstan?

    ITIL 4 Foundation is more than a certificate. It is a career step for professionals who keep digital services running. Join the people Kazakhstan employers are hiring to close the service management gap. Start your journey today.

    Your Kazakhstan Career Transformation

    From Ad Hoc Support to Service Leadership

    The ITIL 4 Career Shift

    Kazakhstan's digital economy is expanding fast with fintech, GovTech and cloud investment, and employers increasingly separate framework-literate service professionals from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert (ERI), worldsalaries, Paylab (Kazakhstan) 2026.

    How to Get ITIL 4 Founfdation Certified in KazakhstanStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Kazakhstan is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CoursePractical ITSM Capability You Can Apply

    This training shows you exactly what you will learn in ITIL 4 Foundation: the key concepts, the Service Value System, the four dimensions, the guiding principles and the core practices. By the end, you can apply the ITIL 4 framework to everyday service work and sit the exam with confidence.

    Service Management Foundations

    Skills covered in ITIL 4 Foundation begin here: define what a service is, how value is co-created, and the meaning of utility and warranty, outputs and outcomes, costs and risks across the service relationship.

    The ITIL 4 Service Value System

    Understand the Service Value System and how its components, guiding principles, governance, the value chain, practices and continual improvement, work together to create value from demand to outcome.

    The Four Dimensions of Service Management

    Balance the four dimensions, organisations and people, information and technology, partners and suppliers, and value streams and processes, that shape effective, well-rounded service delivery.

    The Seven Guiding Principles

    Apply the guiding principles, from focus on value and start where you are to keep it simple and practical, as a mindset for adopting and adapting ITIL in your own organisation.

    Core ITIL Practices in Action

    Work with the key practices the exam tests, including incident management, problem management, change enablement, service desk, service request and service level management.

    Continual Improvement and Key Metrics

    Use the continual improvement model and learn how SLAs, KPIs and metrics measure service performance so you can keep improving the services you support.

    Who Should TakeITIL 4 Foundation Certification Training in Kazakhstan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1025

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1025

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis LearningFor Your ITIL 4 Foundation Certification Training in Kazakhstan?

    Invensis Learning delivers accredited, instructor-led ITIL 4 Foundation training for professionals and organisations in Kazakhstan that want recognised IT service management skills. Our programmes combine accredited trainers, official AXELOS and PeopleCert courseware, flexible delivery formats and structured exam preparation. Whether you enrol as an individual learner in Almaty or Astana or plan group training for your IT team, Invensis Learning, a trusted ITIL 4 Foundation training company in Kazakhstan, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner for AXELOS and PeopleCert for ITIL 4
    • Experienced, accredited trainers with real ITSM practice
    • Flexible live online, classroom and onsite delivery formats
    • Official ITIL 4 courseware aligned to the current syllabus
    • Practice questions, mock exams and exam-readiness support
    • Customised schedules for individuals and corporate teams
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across many industries

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    ITIL 4 Foundation Training Locations in KazakhstanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Kazakhstan

    Rixos President Astana, 7, Konaev street, Esil district, Astana, Z05P1P0, Kazakhstan

    ITIL 4 Foundation Training Location in Kazakhstan

    Inter Continental Almaty Hotel, Nauryzbai Batyr str., Kerem, Spring, Bostandyk district, Almaty, 050013, Kazakhstan

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    Corporate ITIL 4 Training for TeamsFor Your Kazakhstan Workforce

    • Tailored ITIL 4 curriculum aligned to your service operations
    • Live virtual, onsite or hybrid delivery for teams in Kazakhstan
    • Schedules built around your team availability and time zone
    • Accredited trainers with real IT service management experience
    • Role-based examples from banking, telecom and the public sector
    • Progress tracking, assessments and learner feedback
    • Scalable delivery for teams across Almaty, Astana and beyond

    Leading Organisations

    Kaspi.KzHalyk BankKazakhtelecomBeeline KazakhstanKazMunayGasAir Astana

    What Our Learners Say

    Passed and Stepped up at Work

    "The trainer made the Service Value System and guiding principles easy to follow, and the mock exams matched the real test well. I passed the ITIL 4 Foundation exam and moved into a service desk lead role within months."

    Aigerim Sultanova

    Service Desk Lead

    0/0

    A Clear Framework I Use Daily

    "I came from a support background with no formal framework knowledge. The course gave me a clear language for incidents, problems and changes that I now use every day. The live online sessions fit around my job."

    Nurlan Akhmetov

    IT Support Specialist

    0/0

    Beginner Friendly and Practical

    "Practical, well structured and easy to follow even for a beginner. The continual improvement and service level content was the most useful for my move into an ITSM analyst position in fintech."

    Dmitriy Pak

    ITSM Analyst, Fintech Sector

    0/0

    Standardised Our Service Practice

    "We trained our service operations team to standardise how we handle incidents and changes across two sites. The shared ITIL 4 language improved consistency quickly, and the trainer tailored examples to our telecom context."

    Aizhan Bekova

    IT Operations Manager, Telecom Sector

    0/0

    Smooth Corporate Rollout

    "Invensis Learning delivered onsite ITIL 4 training for our IT department on a schedule that suited us. The coordination was smooth and our team now applies a consistent approach to service levels and reporting."

    Yerlan Tulegenov

    Head of IT, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised entry-level IT service management credential valued by banks, telecoms, government bodies and software firms across Kazakhstan. As the country scales digital services in its 2026 Year of Digitalisation, certified service professionals are in demand and command strong salary bands.

    General

    Is the ITIL 4 Foundation certification worth it in Kazakhstan?

    Yes. ITIL 4 Foundation is a globally recognised entry-level IT service management credential valued by banks, telecoms, government bodies and software firms across Kazakhstan. As the country scales digital services in its 2026 Year of Digitalisation, certified service professionals are in demand and command strong salary bands.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, introducing the ITIL 4 framework and its Service Value System. It is governed by AXELOS and awarded by PeopleCert. It suits service desk staff, support analysts, IT managers, business professionals and career changers, with no prior experience required.

    Do I need any prerequisites to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an introduction to modern IT service management, so both IT and business professionals at any career stage can enrol and sit the exam.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification. Confirm current renewal requirements on the PeopleCert website.

    Who recognises the ITIL 4 Foundation credential?

    ITIL 4 is the global best-practice framework for IT service management, owned by AXELOS and examined by PeopleCert. The credential is recognised by employers worldwide, including IT, banking, telecom, energy and public-sector organisations across Kazakhstan and beyond.

    Pricing

    How much does ITIL 4 Foundation training cost in Kazakhstan?

    Training is offered as a combined course and exam package, and pricing varies by format and schedule. Local pricing for Kazakhstan is available on request. The PeopleCert exam fee is set under regional pricing. Request a quote or speak with a learning advisor for current figures.

    What is included in the ITIL 4 Foundation course fee?

    The course fee typically includes accredited instructor-led training, official ITIL 4 courseware, practice questions, mock exams and exam-readiness support, plus learner support. Exam delivery is arranged through PeopleCert. Ask our team for a full breakdown of inclusions.

    Is the exam fee included in the training price?

    Many packages bundle the PeopleCert exam with the training, while some are training only. Because pricing varies by region and channel, confirm whether the exam is included when you request a quote, and we will clarify the exact inclusions for Kazakhstan.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and whole departments. Contact us for a tailored quote for your organisation in Kazakhstan.

    What payment options are available?

    We accept major payment methods and can discuss instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and to confirm current pricing for Kazakhstan.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and the pass mark is 65 percent, meaning 26 of 40 correct. It is delivered by PeopleCert online with proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes. To pass you need 26 correct answers, which is 65 percent. There are no formal prerequisites to sit the exam.

    What is the passing score for ITIL 4 Foundation?

    The passing score is 65 percent, which means answering 26 of the 40 questions correctly. The exam is closed book, so the course focuses on building broad understanding across all nine syllabus areas of ITIL 4.

    How and where do I take the ITIL 4 Foundation exam?

    You can take the exam through PeopleCert online proctoring from home or office, available around the clock, or at an authorised PeopleCert test centre. Our team helps you schedule the exam once you complete your preparation.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 4 Foundation exam through PeopleCert, and re-sit fees and policies are set by PeopleCert. Our training includes mock exams and exam-readiness support to help you prepare thoroughly and pass with confidence. Confirm current re-sit terms on the PeopleCert site.

    Course Content

    What topics are covered in ITIL 4 Foundation training?

    The training covers the nine ITIL 4 syllabus areas: service management concepts, the Service Value System, the four dimensions, the guiding principles, the Service Value Chain, ITIL practices, continual improvement, service level agreements, and key metrics and performance indicators.

    Can a beginner take this course without IT experience?

    Yes. ITIL 4 Foundation is designed as an introduction with no prerequisites, so beginners and business professionals can take it. Trainers explain concepts clearly and use practical examples, and the course includes practice to build your confidence before the exam.

    What learning materials are provided?

    You receive official ITIL 4 courseware aligned to the current syllabus, along with practice questions, mock exams, quizzes and revision aids. These resources help you understand the framework and prepare effectively for the PeopleCert exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real ITIL 4 Foundation exam. These help you identify weak areas, get used to the question style and build readiness across all nine syllabus areas.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is official and aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the latest concepts, practices and exam topics.

    Enrollment

    How do I enrol in ITIL 4 Foundation training in Kazakhstan?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Speak with a learning advisor if you would like help selecting a batch.

    What training formats are available?

    We offer live online instructor-led training, classroom training and customised corporate group training. This lets professionals in Almaty, Astana and across Kazakhstan choose the format that fits their schedule and learning style.

    How soon can I start and when are the next batches?

    New live online and classroom batches run regularly, so you can usually start within days. View upcoming schedules on the website or talk to a learning advisor to find the next batch that suits your timetable in Kazakhstan.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that works around your commitments.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy. Reach out to our team before your batch begins and we will explain the terms that apply to your enrolment.