Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is VeriSM Foundation and Why Earn It in KazakhstanYour Entry into Digital-Age Service Management

    VeriSM Foundation (VeriSM-F) is an entry-level EXIN certification that introduces VeriSM, a service management approach built for the digital age. VeriSM Foundation certification training in Kazakhstan gives IT and business professionals a flexible model to define their own service management approach, instead of following a single prescriptive framework. Governed by EXIN and based on the VeriSM framework from the IFDC, the credential is validated through the EXIN VeriSM Foundation Examination Specification. You learn the VeriSM model, the management mesh, and how to combine practices such as ITIL, Agile, DevOps and Lean to suit your organisation's context, so services stay focused on the outcomes consumers value. As Kazakhstan drives its 2026 digitalisation and AI agenda across banking, telecom and government, employers increasingly want people who can govern modern services end to end. This foundation credential is the recognised first step, and it opens a clear route to VeriSM Essentials, Plus and Professional. Start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Kazakhstan, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is VeriSM Foundation and Why Earn It in KazakhstanYour Entry into Digital-Age Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Kazakhstan, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in KazakhstanDo You Qualify for the VeriSM™ Foundation Exam?

    The Payoff of Getting VeriSM CertifiedFor Professionals and Organisations

    VeriSM Foundation Exam Format in KazakhstanWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Kazakhstan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers in KazakhstanRoles, Sectors and 2026 Salary Outlook

    Modern service management skills are in growing demand across Kazakhstan as banks, telecom operators, energy firms and government bodies push ahead with digital transformation. Employers increasingly want professionals who can govern services, not just run tools, which is exactly what VeriSM validates. Demand spans roles from Service Desk Manager and IT Service Manager to Service Delivery Manager, IT Operations Manager and Head of IT, and here is what the market is telling us right now.

    Why Modern Service Management Is in Demand Across Kazakhstan

    VeriSM Foundation is more than a credential. It is a practical way to lead modern services as Kazakhstan digitalises. Join professionals who unify their frameworks and put consumers first. Start your journey today.

    Your Kazakhstan Career Transformation

    Before and After Your VeriSM Foundation Certification

    See the Difference It Makes

    Kazakhstan's digital economy is expanding fast, and employers increasingly separate professionals who can govern modern services from those who only operate them. Here is which side of that line you want to be on.

    Sources: worldsalaries.com, SalaryExpert, Paylab (Kazakhstan) 2026.

    How to Get VeriSM Foundation Certified in KazakhstanStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    The Modern Service Management Skills You Will GainBuilt on the VeriSM Model

    In this VeriSM Foundation course you will learn to apply the VeriSM model, build a management mesh, and combine practices like ITIL, Agile and DevOps to manage services in the digital age. The programme maps to the seven topic areas of the EXIN VeriSM Foundation Examination Specification, so you build real capability and exam readiness together.

    Service Organisation and Digital Value

    In this VeriSM Foundation course you will learn to explain what a service is, how organisations create value with consumers, and why digital transformation demands a flexible, service-centric mindset.

    Building a Strong Service Culture

    Learn how consumer-centric thinking, organisational values, ethics and behaviours shape a service culture, and how that culture underpins every service management decision in a digital-age organisation.

    The VeriSM Model and Management Mesh

    Master the core of VeriSM: governance, service management principles, the four stages of Define, Produce, Provide and Respond, and the management mesh that integrates resources, environment and practices.

    Selecting Progressive Practices

    Understand how to select and combine practices such as ITIL, Agile, DevOps, Lean and SIAM within the mesh, choosing the right practice for the right situation rather than following one prescriptive framework.

    Applying Innovative Technologies

    Explore how cloud, artificial intelligence, automation, IoT and analytics act as resources in the mesh, and how these technologies reshape service delivery, sourcing and governance.

    Getting Started with VeriSM

    Learn the practical steps to begin a VeriSM journey: assessing current maturity, defining an initial mesh, integrating existing frameworks and driving continuous improvement over time.

    Who Should TakeVeriSM Foundation Certification Training in Kazakhstan?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1095

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Kazakhstan seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1095

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in KazakhstanYour Trusted Learning Partner

    Invensis Learning delivers structured VeriSM Foundation training for individual professionals and organisations building modern service management capability. Our programmes combine EXIN-aligned instructors, flexible delivery, courseware mapped to the official examination specification, and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application, and measurable outcomes, backed by ISO-certified quality and information security. As a trusted VeriSM Foundation training company in Kazakhstan, we help every learner move from study to certified with confidence.

    • EXIN-aligned trainers with real-world IT service management experience
    • Flexible learning: live online, classroom, and corporate group training
    • Courseware mapped to the EXIN VeriSM Foundation Examination Specification
    • Practice questions and mock exams to build Foundation exam readiness
    • Authorised training partner working with leading bodies including EXIN
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during, and after training
    • Local support for professionals and teams across Kazakhstan

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in KazakhstanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Kazakhstan

    Rixos President Astana, 7, Konaev street, Esil district, Astana, Z05P1P0, Kazakhstan

    VeriSM Foundation Training Location in Kazakhstan

    Inter Continental Almaty Hotel, Nauryzbai Batyr str., Kerem, Spring, Bostandyk district, Almaty, 050013, Kazakhstan

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    Corporate Training in KazakhstanFor Teams and Enterprises

    • Tailored VeriSM curriculum aligned to your teams and service goals
    • Delivered onsite, live virtual, or blended to fit team schedules
    • EXIN-aligned trainers with practical service management experience
    • One shared model to unify ITIL, Agile and DevOps across teams
    • Progress tracking, assessments and learner feedback for groups
    • Volume-based pricing and dedicated coordination for enterprises
    • Scalable delivery for teams across Kazakhstan and global sites

    Trusted by Leading Organisations

    Kaspi.KzHalyk BankBeelineKcellFreedom FinanceKazMunayGas

    What Our Learners Say

    One Model That Tied It All Together

    "The VeriSM Foundation course finally connected the frameworks I already used. I now understand how ITIL, Agile and DevOps fit into one management mesh, and I passed the exam on my first attempt."

    Aigerim Bekova

    IT Service Analyst

    0/0

    Practical from Day One

    "Clear, practical sessions and strong trainer support. The consumer-focused approach changed how I run our service desk, and the mock questions made the Foundation exam feel straightforward."

    Dias Sultanov

    Service Desk Lead

    0/0

    A Modern View of Service Management

    "As someone moving from project work into service roles, VeriSM gave me a modern, flexible view of service management. The courseware mapped neatly to the EXIN topic areas and helped me prepare with confidence."

    Aliya Nurlanovna

    IT Project Coordinator

    0/0

    A Shared Language Across Teams

    "We trained a mixed IT and business group and it gave everyone a shared language for services. The live virtual format worked well for our teams in different cities, and delivery was well organised."

    Timur Akhmetov

    L&D Manager, Banking Sector

    0/0

    Standardised Our Service Governance

    "The corporate programme helped us standardise how we govern services during our digital transformation. Trainers tailored examples to our telecom context, and the outcomes were immediately useful for the team."

    Madina Yerlanova

    IT Operations Head, Telecom Sector

    0/0



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    Locations Worldwide

    99%

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is an entry-level EXIN certification that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, and how organisations define their own flexible service management approach. It is the first level of the EXIN VeriSM scheme.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is an entry-level EXIN certification that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, and how organisations define their own flexible service management approach. It is the first level of the EXIN VeriSM scheme.

    Is VeriSM Foundation worth it for professionals in Kazakhstan?

    Yes. As Kazakhstan pursues its 2026 digitalisation and AI agenda, banks, telecom operators and government bodies need people who can govern modern services. VeriSM gives you a recognised, flexible credential that maps to service and delivery roles which pay well above the national average.

    Who should take VeriSM Foundation training?

    VeriSM Foundation suits IT and business professionals alike, including service desk staff, analysts, coordinators, IT managers and ITIL holders who want a modern, framework-agnostic view of service management. No prior service management knowledge is required to start.

    Are there any prerequisites for VeriSM Foundation?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is the entry point to the EXIN VeriSM scheme and is open to everyone, regardless of education, experience or prior IT service management knowledge.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for lifetime. It does not expire, and there is no renewal, re-examination or continuing education requirement to keep it.

    Pricing

    How much does VeriSM Foundation training cost in Kazakhstan?

    Pricing depends on your chosen format and whether the EXIN exam voucher is bundled, and is available on request in local pricing. Fees typically cover courseware, practice materials and trainer-led sessions. Request a quote and a learning advisor will share current options.

    What is included in the course fee?

    The training fee typically includes EXIN-aligned courseware, practice questions, mock exams, trainer-led sessions and learner support. Depending on the package, the EXIN VeriSM Foundation exam voucher may be included. Ask us to confirm what is bundled in your plan.

    Is the EXIN exam fee included in the training price?

    It depends on the package. VeriSM Foundation is often purchased as a combined training and exam bundle, but the exam can also be arranged separately. EXIN pricing varies by region and channel, so speak with a learning advisor to confirm your options.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with tailored schedules and volume-based pricing for teams and departments across Kazakhstan. Contact us for a group quote suited to your organisation.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that best suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book and consists of 40 single-answer multiple-choice questions. It is delivered online with EXIN proctoring or at an accredited test location, usually arranged through an accredited training provider.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions, and you have 60 minutes (one hour) to complete it. It is a closed-book examination based on the EXIN VeriSM Foundation Examination Specification.

    What is the passing score for the VeriSM Foundation exam?

    The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly. Broad understanding across all topic areas is the best way to prepare.

    What topics does the VeriSM Foundation exam cover?

    The exam covers seven topic areas from the EXIN VeriSM Foundation Examination Specification: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started.

    What happens if I do not pass on the first attempt?

    You can re-sit the EXIN VeriSM Foundation exam; the exact re-sit policy and any fee are confirmed by EXIN. Our training includes practice questions, mock exams and trainer support to help you prepare thoroughly and sit with confidence.

    Course Content

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model, the management mesh, service culture, and how to combine practices such as ITIL, Agile, DevOps and Lean for your context. The course also covers innovative technologies and the practical steps to get started with VeriSM.

    Do I need prior service management experience?

    No. VeriSM Foundation is designed to be accessible to IT and business professionals with no prior service management background. Trainers build concepts from the ground up, with examples and practice to support beginners.

    Are practice questions and mock exams included?

    Yes. The programme includes practice questions, topic-wise quizzes and full mock exams mapped to the seven examination topic areas, so you can identify weak spots and build readiness for the Foundation exam.

    Is the course aligned to the latest VeriSM standard?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework from the IFDC, based on the VeriSM publication, so your learning reflects the up-to-date body of knowledge.

    How is the training delivered and how long is it?

    VeriSM Foundation is typically delivered as a 16-hour programme, usually over two days, in live virtual, classroom or corporate formats. You can choose the format and schedule that best fits your work commitments.

    Enrollment

    How do I enrol in VeriSM Foundation training in Kazakhstan?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like guidance first.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can pick the option that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly for professionals across Kazakhstan. Check our upcoming schedules for the next available dates, or speak with a learning advisor to find a batch that suits you.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.