Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert, and ITIL 5 Foundation certification training in Kazakhstan is your structured route to earning it. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. ITIL 5 (Version 5.0) is the current, fifth iteration of the framework. It moves beyond traditional IT service management to cover the full product and service lifecycle, value co-creation, and Value Stream Mapping and Management, which makes it highly relevant as Kazakhstan pursues its 2026 Year of Digitalisation and Artificial Intelligence. Whether you work in banking, telecom, government or a growing Astana Hub tech firm, this credential gives you a globally recognised, digital-era foundation that employers value. Start your ITIL 5 Foundation journey with Invensis Learning and build skills you can apply from day one.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kazakhstan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kazakhstan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in KazakhstanDo You Qualify for the ITIL V5 Foundation Exam?

    Why the ITIL 5 Foundation Credential Is Worth ItFor Your Career and Your Team

    ITIL V5 Foundation Exam Format in KazakhstanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Kazakhstan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in KazakhstanWhy Earn ITIL 5 Foundation?

    ITIL 5 Foundation is fast becoming a marker of modern service management capability across Kazakhstan, valued by banks, fintechs, telecoms, government bodies and Astana Hub technology firms that run large digital service portfolios. As the country pursues its 2026 Year of Digitalisation and Artificial Intelligence, and with demand outstripping supply for skilled service management professionals, certified talent is increasingly sought after. Roles range from Service Desk Analyst to IT Service Delivery Manager and IT Operations Lead, and here is what the market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Kazakhstan

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for the digital service challenges Kazakhstan's employers face right now. Join professionals building modern service management skills and start your journey today.

    Your Kazakhstan Career Transformation

    Where You Stand Today

    Your ITIL 5 Career Shift

    Kazakhstan's digital economy is expanding fast, and employers increasingly separate professionals who can manage services against a modern framework from those who cannot. Here is which side of that line you want to be on.

    Sources: SalaryExpert, worldsalaries, Glassdoor (Kazakhstan) 2026.

    How to Get ITIL V5 Founfdation Certified in KazakhstanStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Kazakhstan is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildPractical Capability for the Digital Era

    The ITIL 5 Foundation programme helps learners gain practical service management capability across all nine Foundation topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how value is co-created across the product and service lifecycle.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle. This is the self-contained skill base you will build in ITIL 5 Foundation training.

    The ITIL Value System

    Learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement to help organisations co-create value through digital products and services.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate to real decisions.

    The Product and Service Lifecycle

    Work through the purpose of each lifecycle activity, from discovery and design to build, operation, and delivery and support, and see how they connect to create value end to end.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, using value stream techniques to surface waste and design better delivery across digital products and services.

    Continual Improvement and Management Practices

    Use the continual improvement model and understand the role of ITIL management practices and practice guides in establishing consistent, effective ways of working adapted to your context.

    Who Should TakeITIL V5 Foundation Certification Training in Kazakhstan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1245

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1245

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in Kazakhstan?Trusted by Learners and Teams

    As a trusted ITIL Version 5 Foundation training company in Kazakhstan, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building modern service management capability. As a PeopleCert Accredited Training Organization, we combine accredited trainers, an up-to-date AXELOS-aligned syllabus, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courses
    • Experienced, accredited trainers with real IT service management experience
    • Live virtual and onsite formats to suit professionals and teams across Kazakhstan
    • Aligned to the current AXELOS ITIL 5 Foundation syllabus (Version 5.0)
    • Practice questions and mock exams to support first-attempt readiness
    • Industry case studies that connect ITIL 5 concepts to real service delivery
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in KazakhstanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Kazakhstan

    Rixos President Astana, 7, Konaev street, Esil district, Astana, Z05P1P0, Kazakhstan

    ITIL Version 5 Foundation Training Location in Kazakhstan

    Inter Continental Almaty Hotel, Nauryzbai Batyr str., Kerem, Spring, Bostandyk district, Almaty, 050013, Kazakhstan

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    Corporate ITIL 5 Foundation TrainingUpskill Teams at Scale

    • Suitable for small, medium and large teams across departments
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management and industry experience
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and support for corporate training programmes
    • Scalable delivery for teams across Kazakhstan and global locations

    Trusted by Leading Organisations

    Kaspi.KzHalyk BankKazakhtelecomBeeline KazakhstanAir AstanaKazMunayGas

    What Our Learners Say

    Passed on My First Attempt

    "The trainer explained the ITIL Value System and value streams with real service desk examples, which made the concepts click. I passed the ITIL 5 Foundation exam on my first attempt and now apply the guiding principles in my daily work."

    Aigerim Sultanova

    Service Desk Team Lead

    0/0

    Clear, Practical and Well Paced

    "Coming from an infrastructure background, ITIL 5 gave me the vocabulary to talk about the product and service lifecycle with confidence. The mock exams were close to the real thing and the sessions fitted around my work schedule."

    Nurlan Abenov

    IT Operations Analyst

    0/0

    A Strong First Step into ITSM

    "As someone moving from development into service management, the continual improvement model and management practices were exactly what I needed. The live virtual format was smooth and the support team answered every question quickly."

    Dmitriy Kim

    Software Engineer

    0/0

    Standardised Our Team's Approach

    "We enrolled our service management team to standardise how we work across digital products. The onsite delivery was tailored to our banking context, and we now share a common language around value streams and lifecycle stages."

    Zhanar Omarova

    L&D Manager, Financial Services

    0/0

    Real Impact on Delivery Quality

    "Invensis Learning ran a corporate ITIL 5 Foundation cohort for our IT department during a major digital programme. The trainer connected the framework to our real challenges, and the consistency it created across teams has already reduced rework."

    Timur Iskakov

    IT Service Director, Telecom

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential as Kazakhstan pursues its 2026 Year of Digitalisation and Artificial Intelligence. With demand for skilled service management professionals outstripping supply, certified talent is valued across banking, telecom, government and IT services.

    General

    Is the ITIL 5 Foundation certification worth it in Kazakhstan?

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential as Kazakhstan pursues its 2026 Year of Digitalisation and Artificial Intelligence. With demand for skilled service management professionals outstripping supply, certified talent is valued across banking, telecom, government and IT services.

    What is ITIL Version 5 Foundation?

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and a stronger digital-era emphasis.

    Who should take ITIL 5 Foundation training?

    It suits IT and business professionals, including service desk analysts, IT operations staff, developers, product owners, and DevOps or Agile practitioners. Business professionals who work with digital service teams also benefit. There are no formal prerequisites, so it is open to everyone.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Kazakhstan?

    Training fees vary by format and schedule, so pricing is available on request. Instructor-led and self-paced options are quoted separately, and the PeopleCert exam is billed under its own regional pricing. Request a quote for current fees and any group offers.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware aligned to the ITIL 5 (Version 5.0) syllabus, practice questions, mock exams, case studies and learner support. Whether the PeopleCert exam voucher is included depends on the package selected, so confirm when you request a quote.

    Is the exam fee included in the training price?

    The PeopleCert ITIL 5 Foundation exam is billed under regional pricing and may be bundled or purchased separately depending on the package. Ask a learning advisor which option best fits your budget.

    Do you offer group or corporate pricing for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for banks, telecoms, government bodies and technology teams across Kazakhstan. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It is delivered online through PeopleCert OnVUE proctoring, available 24/7, or at an authorised test centre.

    How many questions are on the ITIL 5 Foundation exam and how long is it?

    The exam has 40 questions and a duration of 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    What if I do not pass the exam on the first attempt?

    Our training includes mock exams and practice questions to support first-attempt readiness. If a resit is needed, PeopleCert operates its own resit policy, so confirm the current terms at peoplecert.org or ask your learning advisor.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take ITIL 5 Foundation training?

    Yes. There are no prerequisites, and the programme is designed as a digital-era entry point to ITIL. Trainers explain concepts from the ground up using real service delivery examples, so beginners and experienced professionals can both follow along.

    How long is the ITIL 5 Foundation training programme?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the exam.

    Is the courseware aligned with the latest ITIL syllabus?

    Yes. The courseware is aligned to the current AXELOS ITIL 5 Foundation syllabus (Version 5.0), so you learn the digital product and service management concepts assessed in the exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full mock exams that mirror the 40-question, 60-minute format, helping you identify weak areas and build confidence before exam day.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can guide you if you are unsure which option to pick.

    What training formats are available in Kazakhstan?

    We offer online (live virtual) instructor-led training, self-paced e-learning, and customised corporate group training delivered live virtual or onsite. This lets professionals in Almaty, Astana and beyond choose the format that fits their schedule.

    How soon can I start ITIL 5 Foundation training?

    New batches run regularly across live virtual and self-paced formats. See upcoming schedules on the website or talk to a learning advisor to find the next cohort that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.