Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the VeriSM Foundation Certification?Your Entry into Digital-Age Service Management

    The VeriSM Foundation (VeriSM-F) certification is an entry-level credential that introduces VeriSM, a service management approach built for the digital age. VeriSM Foundation certification training in Latvia equips IT and business professionals with a flexible model for defining how their organisation delivers and manages services. Awarded by EXIN, the internationally recognised examination institute, it validates your grasp of the VeriSM model, the management mesh, and how practices such as ITIL, Agile, DevOps and Lean work together. The programme suits ITSM practitioners, IT managers and business professionals across Riga's technology, banking and shared-services sectors who work with several frameworks and want one unifying approach. With no formal prerequisites, VeriSM is open to anyone entering modern service management, and the credential is valid for lifetime. Aligned to the current EXIN VeriSM Foundation Examination Specification, the course prepares you for the 40-question, 60-minute exam with a 65% pass mark. Begin your VeriSM journey with Invensis Learning, an EXIN Accredited Training Provider.

    Invensis Learning is an EXIN Accredited Training Provider in Latvia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the VeriSM Foundation Certification?Your Entry into Digital-Age Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Latvia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in LatviaDo You Qualify for the VeriSM™ Foundation Exam?

    The Real Value of Getting VeriSM CertifiedFor Professionals and Teams in Latvia

    VeriSM Foundation Exam Format in LatviaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Latvia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in LatviaRoles, Demand and Earning Potential

    VeriSM Foundation has become a valued marker of modern service management skill across Latvia, where a fast-growing ICT sector, Nordic-Baltic shared-services centres and a digitalising banking industry all run services across multiple frameworks. As Riga cements its place as a technology and financial-services hub and EU-funded digital programmes scale, professionals who can integrate ITIL, Agile and DevOps through one flexible model are increasingly sought after. Demand spans service desk to head of IT service management, and here is what the market shows.

    Why VeriSM Skills Are in Demand Across Latvia

    VeriSM Foundation is your entry into modern, flexible service management. Join professionals in Latvia who integrate ITIL, Agile and DevOps through one context-driven model. Start your journey today.

    Your Latvia Career Transformation

    From Framework Silos to Service Clarity

    Your VeriSM Transformation

    Latvia's service economy is modernising fast, from Riga's shared-services centres to digital public services, and employers increasingly separate professionals who can run modern, integrated service management from those who cannot. Here is which side of that line you want to be on.

    Sources: ERI SalaryExpert, Glassdoor, Algas.lv (Latvia) 2026.

    How to Get VeriSM Foundation Certified in LatviaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Build with VeriSM FoundationFrom the VeriSM Model to Real Practice

    By the end of the programme you can explain VeriSM, apply the management mesh, and select the right practices for your organisation's context. These skills map to the seven topic areas of the EXIN VeriSM Foundation exam.

    Modern Service Management Foundations

    Learn what modern service management is: how digital service organisations create value with consumers and why single, rigid frameworks no longer suffice. This is your starting point for what VeriSM Foundation teaches.

    A Consumer-Focused Service Culture

    Explore how culture, people and organisational structure shape service delivery, and how consumer-centric values and servant leadership drive better outcomes across teams.

    The VeriSM Model and Management Mesh

    Master the core of VeriSM: governance, service management principles, the management mesh, and the Define, Produce, Provide and Respond stages that turn strategy into service.

    Selecting Progressive Practices

    Learn how to draw on ITIL, Agile, DevOps, Lean, SIAM and Kanban within the mesh, choosing and combining practices to suit your context instead of following one method.

    Applying Innovative Technologies

    See how cloud, automation, AI, IoT and analytics reshape services, and how to manage technology as a resource within the VeriSM governance framework.

    Getting Started with VeriSM

    Understand how organisations begin their VeriSM journey, define an initial mesh, integrate existing frameworks and improve continuously through the Respond stage.

    Who Should TakeVeriSM Foundation Certification Training in Latvia?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1200

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Latvia seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1200

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for VeriSM Training in LatviaAccredited, Expert-Led and Flexible

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across Latvia who want to build modern service management capability and pass the EXIN exam. As an EXIN Accredited Training Provider, we combine experienced trainers, official courseware and flexible delivery. Whether you enrol as an individual or plan corporate training for your team, our programmes focus on practical understanding, real-world application and exam readiness.

    • EXIN Accredited Training Provider with official VeriSM courseware
    • Experienced trainers with real IT service management practice
    • Live online and classroom formats to fit your schedule
    • Full preparation for the 40-question EXIN VeriSM Foundation exam
    • Practice questions, mock exams and revision resources included
    • Customised corporate training for teams across Latvia
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across many sectors

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    Professionals Trained

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in LatviaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Latvia

    Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia

    VeriSM Foundation Training Location in Latvia

    Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia

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    Corporate VeriSM Foundation Training in LatviaFor Your Teams

    • Tailored VeriSM training for teams and departments
    • Delivered onsite or live online across Latvia
    • Schedules aligned to your team's availability
    • Sector-relevant examples for banking, tech and public services
    • Experienced, EXIN-aligned trainers
    • Progress tracking and learner support for groups
    • Volume-based pricing for larger teams

    Trusted by Leading Organisations

    AccentureTietoEVRYAtea Global ServicesCognizantEPAMSEB

    What Our Learners Say

    One Model That Ties Our Frameworks Together

    "VeriSM finally gave me a way to bring our ITIL, Agile and DevOps teams under one approach. The management mesh clicked during the training, and I passed the EXIN exam on my first sitting."

    Roberts Berzins

    IT Service Manager

    0/0

    A Confident Start in Service Management

    "As someone new to service management, the course was easy to follow and very practical. The mock questions made the EXIN exam far less intimidating and I felt ready on the day."

    Elina Kalnina

    Service Delivery Analyst

    0/0

    Practical and Relevant to Latvia

    "The trainer used real examples from shared-services and banking that matched my daily work in Riga. I now think about services around consumer outcomes, not just tickets."

    Andris Ozols

    IT Operations Lead

    0/0

    A Shared Language Across Our Teams

    "We trained a mixed IT and business team. VeriSM gave them a shared language and helped us modernise service delivery without scrapping our existing frameworks."

    Liga Vitola

    Learning and Development Manager, Banking Sector

    0/0

    Consistent Service Management at Scale

    "Invensis handled the corporate delivery smoothly and tailored the examples to our centre. Our teams now apply a consistent, context-driven approach across clients."

    Karlis Zarins

    Head of IT, Shared-Services Centre

    0/0

    A Credential That Stands Out

    "The VeriSM Foundation credential added real weight to my CV in Latvia's competitive IT market, and the concepts apply directly with my clients."

    Marta Liepa

    ITSM Consultant

    0/0



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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential in modern, digital-age service management. It validates your understanding of VeriSM, the management mesh, and how organisations combine practices such as ITIL, Agile and DevOps to define their own service management approach.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is EXIN's entry-level credential in modern, digital-age service management. It validates your understanding of VeriSM, the management mesh, and how organisations combine practices such as ITIL, Agile and DevOps to define their own service management approach.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Rather than prescribing one method, it gives organisations a model, built around the management mesh, to integrate the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM.

    Is VeriSM Foundation worth it for professionals in Latvia?

    Yes. Latvia's fast-growing ICT sector, shared-services centres and digitalising banks run services across many frameworks, so professionals who can integrate them are in demand. The credential is globally recognised and opens IT service management and delivery roles. Talk to a learning advisor to see if it fits your goals.

    Who should take VeriSM Foundation?

    It suits ITSM practitioners, IT managers and business professionals who want a modern, flexible approach to service management. With no prerequisites, it is also ideal for those new to the field or holding ITIL who want a broader perspective.

    Is the VeriSM Foundation certification recognised internationally?

    Yes. EXIN operates in over 165 countries, and VeriSM Foundation is recognised by employers worldwide, particularly organisations undergoing digital transformation or using multiple service management frameworks.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is valid for lifetime. It does not expire, and no renewal or continuing education is required.

    Pricing

    How much does VeriSM Foundation training cost in Latvia?

    VeriSM Foundation training fees vary by format and provider, and the EXIN exam is priced separately by region and channel. For current pricing in Latvia, request a quote and our team will share the options, including corporate or group rates for teams.

    What is included in the course fee?

    The training fee typically includes EXIN-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Confirm exact inclusions and any exam-voucher bundle when you enrol.

    Is the EXIN exam fee included in the training price?

    Exam voucher arrangements vary by provider. The EXIN exam is often bundled with accredited training, but pricing differs by region and channel, so confirm whether your package includes the voucher. Request a quote for the details.

    Do you offer corporate or group discounts?

    Yes. We offer corporate VeriSM Foundation training with tailored schedules and volume-based pricing for teams across Latvia. Contact us for a group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is a closed-book, multiple-choice test with single-answer questions. It is delivered online with EXIN proctoring or at an accredited test location, usually arranged through an accredited training provider.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes, which is one hour.

    What is the passing score for the exam?

    You need 65% to pass, which is 26 out of 40 questions correct.

    What topics does the VeriSM Foundation exam cover?

    Seven topic areas per the EXIN VeriSM Foundation Examination Specification: the service organisation, service culture, people and organisational structure, the VeriSM model, progressive practices, innovative technologies, and getting started.

    Are there any prerequisites for the exam?

    No. VeriSM Foundation has no formal prerequisites and is open to all. Attending an accredited training course is recommended to prepare thoroughly.

    What happens if I do not pass the first time?

    You can retake the EXIN exam. Re-sit policies and fees vary by channel, and our trainers provide revision support and practice questions to help you prepare. Contact us to plan a retake if you need one.

    Course Content

    What will I learn in VeriSM Foundation training?

    You learn the VeriSM model, the management mesh, service culture, and how to combine practices such as ITIL, Agile, DevOps and Lean for your context, plus how to get started and improve continuously. The content maps to the seven exam topic areas.

    Do I need prior experience to take this course?

    No. VeriSM Foundation is beginner-friendly with no prerequisites. It is accessible to both IT and business professionals, and the training builds understanding from first principles.

    Which standard is the course based on?

    The course is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework developed by IFDC, as published with Van Haren Publishing.

    What learning materials are provided?

    You receive EXIN-aligned courseware, practice questions, mock exams and revision resources, delivered in English through live online or classroom sessions.

    How long is the VeriSM Foundation training?

    VeriSM Foundation is typically delivered over 16 hours, often as a two-day course, with intensive full-day or extended half-day schedules available.

    Enrollment

    How do I enrol in VeriSM Foundation training in Latvia?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom sessions and customised corporate group training, so you can pick the format that fits your schedule.

    When can I start the training?

    New batches run regularly. See upcoming schedules on our website or contact us, and we will help you join the next available cohort in your time zone.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.