Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. Created by AXELOS and delivered by PeopleCert, ITIL 5 (Version 5.0) is the fifth iteration of the world's most widely adopted IT service management framework. Invensis Learning's ITIL 5 Foundation certification training in Latvia prepares you to pass the exam and apply these ideas at work. The programme suits IT professionals, digital product managers and business staff who work with service teams across Latvia's fast-growing technology, banking and global business services sectors. Over a 16-hour course you cover all nine Foundation topic areas, from value co-creation and the seven guiding principles to Value Stream Mapping and Management. If you want a modern, globally recognised service management credential, ITIL 5 Foundation is a strong first step. Begin your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Latvia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Latvia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in LatviaDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earning ITIL 5 Foundation Pays OffFor Your Career and Your Team

    ITIL V5 Foundation Exam Format in LatviaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Latvia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Prospects in LatviaRoles, Demand and Pay

    ITIL 5 Foundation is fast becoming a baseline credential for IT service management roles across Latvia, valued by the global business services centres, banks, fintech firms and technology exporters that cluster in Riga. As Latvia's ICT sector, home to more than 7,000 companies and around 40,000 specialists, matures its digital services, employers increasingly look for people who can manage products and services the ITIL way. Demand runs from service desk analyst up to IT service delivery manager and head of IT, and here is what the Latvian market is telling us right now.

    IT Service Challenges Driving ITIL 5 Demand in Latvia

    ITIL 5 Foundation is more than a certificate. It is a shared language for delivering value across digital services. Join Latvian professionals who are modernising service management. Start your ITIL 5 journey today.

    Your Latvia Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Latvian Employers Notice

    Latvia's ICT and service economy is expanding with global business services, fintech and public sector digitalisation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Algas.lv, ERI SalaryExpert, Glassdoor (Latvia) 2026.

    How to Get ITIL V5 Founfdation Certified in LatviaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Latvia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 5 FoundationCapability for Modern Service Management

    This ITIL 5 Foundation course builds practical, current service management capability across all nine Foundation topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how value is created across the product and service lifecycle.

    Digital Product and Service Foundations

    Understand what sets digital products and services apart, how value is created, and how the product and service lifecycle is managed from discovery through to delivery and support.

    Value Co-Creation and the ITIL Value System

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability, and how the ITIL Value System brings governance, practices and improvement together.

    Applying the Seven Guiding Principles

    Put the seven guiding principles to work: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Four Dimensions and the Lifecycle

    Take a holistic view through the four dimensions of product and service management, and understand the purpose of each lifecycle activity from discovery and design to operation, delivery and support.

    ITIL Management Practices in Action

    Explore the role of ITIL 5 management practices and official practice guides, and how they enable consistent, effective ways of working that adapt to your organisation's context.

    Value Stream Mapping and Continual Improvement

    Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term service and organisational success.

    Who Should TakeITIL V5 Foundation Certification Training in Latvia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Pick Invensis Learning in LatviaAccredited Training, Real Support

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Latvia who want to build modern service management capability and pass the exam with confidence. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, ITIL 5 aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation aligned to the Version 5.0 syllabus
    • Experienced, PeopleCert-accredited trainers with real service management expertise
    • Flexible learning formats for individuals, teams and corporate groups
    • ITIL 5 aligned courseware, case studies and mock exams
    • Online, live virtual instructor-led training that fits Latvian schedules
    • Guidance to prepare for the ITIL 5 Foundation exam on your first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and information security
    • Dedicated learner support before, during and after training

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in LatviaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Latvia

    Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia

    ITIL Version 5 Foundation Training Location in Latvia

    Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia

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    Corporate ITIL Training in LatviaUpskill Teams at Scale

    • Suitable for small, medium and large service and IT teams
    • Customised schedules based on your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant service management expertise
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Latvia and global locations

    Trusted by Teams in Leading Latvian Employers

    Accenture LatviaTietoevrySEB Global ServicesCircle K Business CentreSwedbank LatviaCitadele Banka

    What Our Learners Say

    A Clear Framework I Now Use Daily

    "The ITIL 5 Foundation course finally gave me a clear framework for how our service desk creates value. The trainer explained the ITIL Value System and guiding principles with real examples, and I passed the exam on my first attempt."

    Janis Ozols

    IT Service Desk Team Lead

    0/0

    Modern Content and Flexible Schedule

    "As a support analyst in Riga, I wanted a current credential that employers recognise. The mock exams and the value stream mapping module were especially useful, and the live virtual sessions fitted around my shifts."

    Liga Berzina

    IT Support Analyst

    0/0

    Helped Me Shift into Service Delivery

    "I moved from a developer role toward service delivery, and ITIL 5 Foundation gave me the vocabulary I was missing. The lifecycle and management practices sections connected directly to how our teams actually work."

    Karlis Kalnins

    Aspiring Service Delivery Manager

    0/0

    Consistent Practice Across Our Centre

    "We trained a group from our shared service centre with Invensis Learning. The sessions were well structured, the trainer tailored examples to our multi-country setup, and our teams now share a common ITIL 5 language."

    Ilze Ozola

    Learning and Development Manager, GBS Centre

    0/0

    Great Fit for Our Fintech Team

    "As a service delivery lead in fintech, I needed my team on the current edition. The corporate programme was flexible, the courseware was aligned to the ITIL 5 syllabus, and we saw better consistency in how we handle services."

    Andris Liepa

    Head of Service Delivery, Fintech

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised entry-level service management credential valued by Latvian employers in global business services, banking, fintech, telecoms and IT services. It signals that you understand modern digital product and service management, which supports roles from service desk analyst to IT service delivery manager.

    General

    Is the ITIL 5 Foundation certification worth it in Latvia?

    Yes. ITIL 5 Foundation is a globally recognised entry-level service management credential valued by Latvian employers in global business services, banking, fintech, telecoms and IT services. It signals that you understand modern digital product and service management, which supports roles from service desk analyst to IT service delivery manager.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation?

    It suits IT professionals, service desk and operations staff, digital product managers and product owners, DevOps and Agile practitioners, and business professionals who work with digital service teams. It is also the entry point for anyone planning higher ITIL 5 qualifications.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required to enrol or sit the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Latvia?

    Pricing depends on the format you choose and whether the exam voucher is bundled. Fees are quoted in euros for learners in Latvia. Contact a learning advisor for current pricing, or request a quote for group and corporate training.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, instructor-led sessions, case studies, practice questions and mock exams, and learner support. Many packages also include the PeopleCert exam voucher. Confirm the exact inclusions when you enrol.

    Is the exam fee included in the training price?

    It depends on the package. Some ITIL 5 Foundation packages bundle the PeopleCert exam voucher, while others price it separately. Ask your learning advisor which option applies, and request a quote for the combination that suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups, GBS centres and business units in Latvia. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that works best for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert. It covers nine topic areas, from the ITIL Value System to Value Stream Mapping and Management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than one section.

    Where can I sit the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is often arranged through an Accredited Training Organization as part of a training and exam package.

    Are there prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites, designed to be accessible to IT and business professionals alike. Trainers explain concepts from the ground up, so no prior ITIL knowledge is needed.

    What learning resources are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, plus first-attempt exam guidance. Materials support both instructor-led and self-paced study.

    How long is the ITIL 5 Foundation course?

    Invensis Learning delivers the course as a 16-hour programme, typically run as two full days or four half-days depending on the schedule. It prepares you for the 40-question, 60-minute Foundation exam.

    Is the courseware aligned with the latest ITIL edition?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert, so you study the latest edition of the framework.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, ITIL 5 aligned courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Latvia?

    We offer online (live virtual) instructor-led training, self-paced e-learning, and customised corporate group training for teams. This lets learners across Latvia choose the format that fits their schedule.

    How soon can I start?

    New batches run regularly for live virtual training, and self-paced learning can begin as soon as you enrol. See upcoming schedules or ask a learning advisor about the next available cohort.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.