Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge?Your Fast Path to ITIL 5

    The ITIL (Version 5) Foundation Bridge certification training in Latvia is a focused programme for ITIL 4 Foundation holders who want to update their knowledge and credential to ITIL 5. On passing the bridge exam you hold the ITIL 5 Foundation credential without sitting the full Foundation exam. The ITIL (Version 5) Foundation Bridge (ITIL 5 Bridge) is governed by AXELOS and examined by PeopleCert. The bridge covers only what is new and changed in ITIL 5, so you skip the basics you already know. You explore the product and service lifecycle, the updated ITIL Value System, value stream management, enhanced value co-creation, and how the framework now reflects digital and AI-enabled environments. For ITSM professionals in Riga's IT outsourcing, banking and global business services employers, an up to date ITIL credential signals current capability. Refresh your skills in a single, efficient programme and get certified with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Latvia, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge?Your Fast Path to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Latvia, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in LatviaDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Bridge Pays OffOutcomes for You and Your Team

    ITIL V5 Foundation Exam Format in LatviaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Latvia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers and Pay in LatviaWhat the ITIL 5 Bridge Opens Up

    An up to date ITIL credential is a clear marker of current service management capability across Latvia, valued by IT outsourcing firms, global business services centres, banks and technology employers that run round the clock service desks. As teams move from ITIL 4 to ITIL 5 and clients judge providers on outcomes, professionals with the latest credential stand out. Demand runs from service desk lead through to IT service management lead and head of IT operations, and here is what the local market is telling us right now.

    Why ITSM Skills Are in Demand Across Latvia

    An updated ITIL credential is more than a refresh. It keeps you relevant as Latvia's service providers move to the latest framework. Join professionals who lead modern, value-focused service management. Start your ITIL 5 journey today.

    Your Latvia Career Transformation

    Where You Stand Today

    Your ITIL 5 Upgrade Mapped Out

    Latvia's IT and global business services market is moving to the latest framework, and employers increasingly separate professionals with a current credential from those a version behind. Here is which side of that line you want to be on.

    Sources: Algas.lv, Glassdoor, SalaryExpert (Latvia) 2026; PeopleCert and AXELOS.

    How to Get ITIL V5 Foundation Bridge Certified in LatviaStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Latvia is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Latvia is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain in This BridgeITIL 5 Updates You Will Master

    Here is what you will learn in the ITIL 5 Foundation Bridge: the new and updated concepts that separate ITIL 5 from ITIL 4. By the end you can apply the product and service lifecycle, value stream management and the enhanced value model in your role.

    What Changed from ITIL 4 to ITIL 5

    Identify the key enhancements, new concepts and structural updates ITIL 5 introduces, so you can clearly explain what is genuinely new and why it matters for your team.

    The Product and Service Lifecycle

    Understand how ITIL 5 organises work around the product and service lifecycle across discovery, design, build, operation, delivery and support in modern delivery environments.

    Digital and AI-Enabled Service Management

    Apply ITIL 5 guidance for digital, automated and AI-enabled environments, and manage the rising complexity of cloud, multi-supplier and platform-based delivery.

    Updated Language and Core Concepts

    Use ITIL 5's refined terminology and updated guiding principles to communicate clearly and consistently across teams, partners, suppliers and business stakeholders.

    Enhanced Value Co-Creation

    Link strategy, delivery and measurable outcomes across the full stakeholder ecosystem, including the role of sustainability and experience in the ITIL Value System.

    Applying ITIL 5 at Work

    Integrate ITIL 5 enhancements into your existing ITIL 4 practice to improve collaboration, performance and results in your day to day service management role.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Latvia?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 530

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 530

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your Foundation Bridge Certification Training in Latvia?

    Invensis Learning delivers focused ITIL 5 Bridge training for professionals and organisations in Latvia who want to move from ITIL 4 to the current framework efficiently. As an accredited training partner for PeopleCert and AXELOS and a trusted ITIL (Version 5) Foundation Bridge training company in Latvia, we combine certified trainers, organised courseware and learner-focused support. Whether you enrol as an individual or plan group training for your service teams, you get a professional experience built around practical understanding, real-world application and a clear path to the ITIL 5 Foundation credential.

    • Accredited training partner for PeopleCert and AXELOS for ITIL courses
    • Experienced, certified trainers with real ITSM and service delivery exposure
    • Focused bridge content covering only what is new and changed in ITIL 5
    • Flexible formats for individuals, teams and corporate groups across Latvia
    • Online live virtual and classroom delivery to suit working professionals
    • Structured courseware, practice questions and revision support
    • Guidance on booking the AXELOS bridge exam through PeopleCert
    • Dedicated learner support before, during and after training
    • ISO 9001 quality and ISO 27001 information security certified delivery
    • Trusted by professionals and organisations across many industries

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in LatviaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Latvia

    Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia

    ITIL V5 Foundation Bridge Training Location in Latvia

    Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia

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    Corporate Foundation Bridge TrainingFor Your Teams in Latvia

    • Transition your whole ITSM team to ITIL 5 with one focused programme per person
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Certified trainers with relevant service management and industry expertise
    • Role-based examples and case discussions for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Latvia and global locations

    Organisations We Support

    TetLMTSEBSwedbankTietoevryAccenture

    What Our Learners Say

    Exactly the Refresh I Needed

    "I already held ITIL 4 Foundation, so the bridge was exactly what I needed. The trainer focused on what changed in ITIL 5, especially the product and service lifecycle, and I passed the exam without relearning the basics."

    Janis Berzins

    ITSM Analyst

    0/0

    Practical and Well Paced

    "The sessions on value stream management and the updated value system were genuinely useful for my service desk work. Practical, clear and well paced for someone with an ITIL 4 background."

    Liga Ozola

    Service Desk Team Lead

    0/0

    Flexible and Relevant

    "Good live virtual delivery that fit around my shifts. The updated ITIL 5 terminology now helps me communicate more clearly with our partners and suppliers."

    Andris Kalnins

    IT Support Specialist

    0/0

    ITIL 5 Finally Made Sense

    "The bridge made the ITIL 5 digital and AI-enabled guidance click for me. I came away able to apply the enhanced value model to real incidents and problems in my team."

    Elina Vitola

    Incident Manager

    0/0

    Smooth Team Transition to ITIL 5

    "We moved a service delivery team from ITIL 4 to ITIL 5 in a single programme each. Invensis tailored the schedule to our shifts, and our clients now see a team certified on the current framework."

    Kristaps Ozolins

    Head of IT Service Delivery, Global Business Services

    0/0

    Efficient and Well Organised

    "As an L&D lead I needed an efficient way to refresh credentials across the function. The corporate bridge programme was well coordinated and gave us consistent ITIL 5 language across teams."

    Marta Liepa

    Learning and Development Manager, Banking Sector

    0/0



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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a transition qualification from AXELOS that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5. On passing the bridge exam you hold the ITIL 5 Foundation credential without sitting the full Foundation exam. It is examined by PeopleCert.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a transition qualification from AXELOS that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5. On passing the bridge exam you hold the ITIL 5 Foundation credential without sitting the full Foundation exam. It is examined by PeopleCert.

    Who should take the ITIL 5 Foundation Bridge?

    It is designed for practising ITSM professionals who already hold ITIL 4 Foundation and want to move to ITIL 5 efficiently. That includes service desk leads, incident and problem managers, service delivery managers, consultants and trainers who need a current ITIL credential.

    Is the ITIL 5 Bridge worth it for professionals in Latvia?

    Yes. Latvia's IT outsourcing, global business services and banking employers run modern service desks and increasingly expect the latest ITIL version. A current ITIL 5 credential signals up to date capability and supports progression into senior service management roles.

    Do I need ITIL 4 Foundation before taking the bridge?

    Yes. ITIL 4 Foundation is the formal prerequisite for the bridge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course and exam instead. The bridge assumes your ITIL 4 knowledge and does not re-test it.

    How long is the ITIL 5 Foundation credential valid?

    The ITIL 5 Foundation credential is valid for three years. You renew it by earning 60 CPD points within the three-year cycle or by passing a higher ITIL 5 qualification. Confirm current renewal requirements with PeopleCert.

    Which body awards the ITIL 5 credential?

    ITIL is owned by AXELOS, and all ITIL examinations are delivered by PeopleCert, which acquired AXELOS in 2021. Passing the bridge exam grants the ITIL 5 Foundation credential through this single recognised scheme.

    Pricing

    How much does ITIL 5 Foundation Bridge training cost in Latvia?

    Training is usually offered as a combined course and exam package, and pricing varies by format and delivery option. We quote fees in euro on request. Request a quote and a learning advisor will share current options for Latvia.

    What is included in the course fee?

    The fee typically includes instructor-led training, focused bridge courseware, practice questions, revision support and guidance on booking the exam. Exact inclusions depend on the package you choose, so ask a learning advisor for the details.

    Is the exam fee included in the training price?

    It depends on the package. Many learners take a combined training and exam bundle, while others pay the PeopleCert exam fee separately. PeopleCert pricing varies by region and channel. Request a quote to see what is included for you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, delivery teams and whole ITSM functions. Contact us for a tailored group quote for your organisation in Latvia.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The bridge exam is closed book with multiple-choice, single-answer questions. It tests only what is new and changed in ITIL 5 across five topic areas, not the full ITIL 5 Foundation syllabus, since your ITIL 4 knowledge is assumed.

    How many questions are on the exam and how long is it?

    The ITIL 5 Bridge exam has 20 questions and a duration of 30 minutes. It is a focused exam designed to confirm your understanding of the ITIL 5 updates relative to ITIL 4.

    What is the passing score for the bridge exam?

    You need to answer 13 of the 20 questions correctly, which is 65 percent, to pass. Focus your preparation on the new and updated ITIL 5 concepts covered across the five topic areas.

    How is the exam delivered in Latvia?

    You can sit the exam online proctored through the PeopleCert system, which is available around the clock, or at a PeopleCert authorised test centre. Both options are available to candidates in Latvia.

    What happens if I do not pass the first time?

    You can resit the exam with PeopleCert. Re-sit policies and fees are set by PeopleCert, and our training includes revision support to help you prepare with confidence. Confirm current re-sit terms with PeopleCert before booking.

    Course Content

    What does the ITIL 5 Foundation Bridge cover?

    The bridge covers five topic areas: the key enhancements in ITIL 5, digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice. It focuses only on what changed from ITIL 4.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 introduces the product and service lifecycle as a core structure, evolves the ITIL Value System, adds value stream management, and explicitly addresses digital and AI-enabled environments. It also updates terminology and extends the value co-creation model.

    Do I need prior experience beyond ITIL 4 Foundation?

    No additional formal experience is required beyond ITIL 4 Foundation. The bridge is built for practising ITSM professionals, so day to day service management experience helps you apply the updated concepts, but it is not a separate entry requirement.

    What learning resources are provided?

    You receive focused bridge courseware, practice questions, revision aids and trainer-led sessions that concentrate on the ITIL 5 updates. The materials are aligned to the current ITIL Foundation Bridge Version 5 syllabus.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. Our courseware follows the current ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS, so you study the new and updated content exactly as the exam covers it.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online live virtual instructor-led training, classroom training and customised corporate group training. You can choose the format that fits your schedule and learning preference as a working professional in Latvia.

    How soon can I start in Latvia?

    New batches run regularly across live virtual and group formats. Because the bridge is a focused programme, you can refresh to ITIL 5 quickly. See upcoming schedules or ask a learning advisor for the next available dates.

    Can I reschedule my batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled under our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.