Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry Point to Modern ITSM

    ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme from AXELOS, the global best-practice framework for IT service management. It introduces an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services, so you can speak the language of modern ITSM from day one. In Wellington, where central government agencies and technology firms run service-heavy IT operations, this certification gives teams a shared approach to incidents, changes, service levels and continual improvement. You learn the Service Value System, the four dimensions of service management and the seven guiding principles that sit behind day-to-day service delivery. The course suits service desk staff, IT analysts, project team members and managers who want a recognised, future-ready foundation in service management. With instructor-led preparation and the 40-question AXELOS exam, you can move from learning to certified along a clear, supported path. Get exam-ready with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wellington, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry Point to Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wellington, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in WellingtonDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain by Getting ITIL CertifiedCareer Value Beyond the Exam

    ITIL 4 Foundation Exam Format in WellingtonWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Wellington

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL Career Path in WellingtonIn-Demand Roles and Salaries

    ITIL 4 Foundation is a recognised entry marker for IT service management roles across Wellington, where central government agencies, IT services firms and software companies all run service-driven operations. As the public sector centralises digital delivery and adopts AI and modern ITSM platforms, certified service professionals are increasingly in demand. The pathway runs from service desk and analyst roles up to incident, change and service delivery management, and here is what the market is telling us now.

    What Is Driving ITSM Demand Across Wellington

    ITIL 4 Foundation is more than a certificate. It is a practical foundation for delivering reliable, value-led IT services. Join professionals across Wellington who are turning service experience into recognised ITSM capability. Start your journey today.

    Your Wellington Career Transformation

    Your IT Career Before and After ITIL 4 Foundation,

    The Upgrade Wellington Employers Value

    Wellington's IT market is being reshaped by digital government, AI adoption and modern ITSM platforms, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, SalaryExpert, SEEK (New Zealand) 2026.

    How to Get ITIL 4 Founfdation Certified in WellingtonStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Wellington is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build in This CoursePractical ITSM Knowledge You Can Apply

    This training helps you build practical, exam-ready knowledge of the ITIL 4 framework. By the end you can describe the Service Value System, apply the guiding principles, and work confidently with the core practices that keep services running.

    Service Management Foundations

    In ITIL 4 Foundation you will learn what a service is, how value is co-created, and the difference between utility and warranty. You can explain outcomes, costs, risks and stakeholder relationships that sit at the heart of service management.

    The ITIL 4 Service Value System

    Understand how the Service Value System brings together guiding principles, governance, the Service Value Chain, practices and continual improvement so an organisation can turn demand into value end to end.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes, and recognise how external PESTLE factors shape every service decision.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to adapt ITIL sensibly to your own workplace.

    Key ITIL Management Practices

    Work with core practices including incident management, problem management, change enablement, service desk, service level management and service request management to support users and improve delivery.

    Continual Improvement and Metrics

    Use the continual improvement model, the Service Value Chain activities, service level agreements and key metrics and KPIs to measure performance and keep services getting better over time.

    Who Should TakeITIL 4 Foundation Certification Training in Wellington?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NZD 2320

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NZD 2320

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in WellingtonAccredited, Expert-Led and Flexible

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations that want to build recognised service management capability and prepare for the AXELOS exam. Our programmes combine experienced trainers, accredited courseware, flexible delivery and learner-focused support. As a trusted ITIL 4 Foundation training company in Wellington, we bring these strengths together for every learner. Whether you enrol as an individual or arrange training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited AXELOS and PeopleCert aligned ITIL 4 courseware
    • Experienced trainers with real IT service management practice
    • Flexible formats: live online, classroom and corporate group training
    • Exam-focused preparation with practice questions and mock tests
    • ISO 9001 and ISO 27001 certified training operations
    • Dedicated learner support before, during and after the course
    • Schedules that suit working professionals across Wellington
    • Trusted by individuals and organisations across many industries

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in WellingtonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Wellington

    InterContinental Wellington, an IHG Hotel, Wellington

    ITIL 4 Foundation Training Location in Wellington

    Sofitel Wellington, 11, Bolton Street, Lambton, Paekākā, Wellington Central, Wellington, Wellington City, Wellington, 6011, New Zealand / Aotearoa

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    Corporate ITIL 4 Foundation TrainingFor Wellington Teams

    • Suitable for small, medium and large IT teams
    • Customised schedules built around team availability
    • Delivery through onsite, live virtual or hybrid formats
    • Trainers with relevant ITSM and industry experience
    • Role-based examples drawn from real service operations
    • Dedicated coordination and support for group programmes
    • Scalable delivery across Wellington and wider New Zealand

    Leading Organisations

    DatacomSparkFujitsuXeroCatalyst ITTrade Me

    What Our Learners Say

    From Service Desk to Certified

    "I came from a service desk role and the ITIL 4 Foundation course finally connected everything I was already doing to a proper framework. The trainer explained the Service Value System clearly and the mock exams meant I sat the real exam feeling calm and ready."

    Ana Tipene

    Service Desk Analyst

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    Clear, Practical and Exam Ready

    "Really practical sessions on the guiding principles and the core practices. I now understand change enablement and incident management properly, which has made a real difference in how I handle tickets day to day."

    James Whitford

    IT Support Engineer

    0/0

    A Confident First Step into ITSM

    "As someone moving into IT from a different field, I was worried the framework would feel dry. The trainer used real examples and kept it engaging, and I passed the AXELOS exam on my first attempt."

    Priya Sharma

    Career Changer

    0/0

    A Shared Language for Our IT Team

    "We trained a mixed group of support and infrastructure staff and it gave everyone a shared service management language. Our incident and change handling is noticeably more consistent since the programme."

    Mark Donnelly

    IT Service Manager, Public Sector Agency

    0/0

    Well Organised Corporate Training

    "The corporate delivery was well organised and tailored to our service operations. Scheduling around shift work was easy, and the team came away aligned on practices ahead of our ServiceNow rollout."

    Rachel Ngata

    L&D Lead, IT Services Provider

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, the global framework for IT service management. It is designed for service desk staff, IT analysts, project team members, managers and anyone in Wellington who wants a recognised foundation in modern ITSM. No prior experience is required.

    General

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, the global framework for IT service management. It is designed for service desk staff, IT analysts, project team members, managers and anyone in Wellington who wants a recognised foundation in modern ITSM. No prior experience is required.

    Is ITIL 4 Foundation worth it for my career in Wellington?

    Yes. ITIL is widely valued by Wellington's public sector, IT services, telco and software employers, and certified service professionals are in steady demand. Roles range from service desk analyst to incident, change and service delivery management, with service delivery managers in New Zealand averaging around NZ$103,539 per year.

    Why choose Invensis Learning for ITIL training?

    Invensis Learning is an accredited training provider for AXELOS and PeopleCert courses, with experienced trainers, current courseware, flexible delivery and dedicated exam support. Our ISO 9001 and ISO 27001 certified operations help you move from learning to certified along a clear, supported path.

    Is ITIL 4 Foundation recognised in New Zealand?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential, valued by employers across Wellington and worldwide, including government agencies, IT service firms and software companies that run service-driven IT operations.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert, or by passing a higher ITIL 4 qualification within that period.

    Pricing

    How much does ITIL 4 Foundation training cost in Wellington?

    Training fees vary by format, such as live online, classroom or corporate group delivery. Pricing is available on request, and includes courseware, practice resources and trainer support. Contact a learning advisor for a tailored quote.

    What is included in the course fee?

    The fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. The AXELOS exam may be bundled or billed separately depending on the package you choose. Ask us for the inclusions that apply to your plan.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the AXELOS exam delivered by PeopleCert, while others quote it separately. PeopleCert pricing varies by region and channel, so confirm the current exam fee when you enrol. Request a quote for full details.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams across Wellington. It is ideal for service desks and IT functions standardising their practices. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and the pass mark is 65 percent, which is 26 correct answers out of 40. It is delivered by PeopleCert.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes. You need at least 26 correct answers, or 65 percent, to pass.

    Are there any prerequisites for the ITIL 4 Foundation exam?

    No. There are no formal prerequisites for ITIL 4 Foundation, so it is open to everyone. Attending an accredited training course is recommended to prepare effectively for the exam.

    How and where do I sit the exam?

    You can take the exam through PeopleCert online proctoring, available around the clock, or at an authorised test centre. Both options let you sit the exam at a time that fits your schedule in Wellington.

    What happens if I do not pass the first time?

    You can resit the exam by booking another attempt with PeopleCert. Our training includes practice questions and mock exams to help you prepare thoroughly, and our team can guide you on rebooking. Talk to a learning advisor about retake support.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain, key ITIL practices, continual improvement, service level agreements and key metrics and KPIs.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level certification with no prerequisites, so beginners and those new to IT are welcome. The trainer builds concepts step by step and uses real examples, so you do not need prior ITSM experience.

    What learning resources are provided?

    You receive accredited courseware aligned to the ITIL 4 Foundation syllabus, practice questions, mock exams and chapter-wise quizzes. These resources help you reinforce the framework and identify areas to revise before the exam.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, including the Service Value System and the 34 management practices introduced in ITIL 4.

    How is the training delivered?

    Training is delivered by experienced trainers in live online (live virtual) and classroom formats, plus customised corporate group sessions. Each format includes interactive discussion, practical examples and exam-focused preparation.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Reach out to a learning advisor if you need help choosing a batch.

    What training formats and schedules are available?

    We offer ITIL training online (live virtual), classroom sessions and customised corporate group training, with weekday and weekend schedules to suit working professionals in Wellington. See upcoming batches or ask an advisor for the next available dates.

    How soon can I start?

    New batches run regularly across live online and classroom formats. Once you enrol you can join the next available schedule that fits you. Contact us to confirm the upcoming start dates for Wellington.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team to arrange a change that suits your schedule.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.