Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations co-create value in modern digital environments. ITIL 5 Foundation certification training in Wellington gives IT and business professionals a current, globally recognised credential built on the fifth iteration of the IT Infrastructure Library. Based on the ITIL 5 Foundation (Version 5.0) syllabus, the programme covers the product and service lifecycle, the four dimensions of product and service management, the seven guiding principles and Value Stream Mapping and Management, preparing you for the 40-question Foundation exam. Whether you are moving up from ITIL 4, new to service management, or working alongside Wellington's digital government and technology teams, this training builds the value-focused mindset employers now expect. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wellington, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wellington, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in WellingtonDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationReal Value for Professionals and Teams

    ITIL V5 Foundation Exam Format in WellingtonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Wellington

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers and Pay in WellingtonWhy ITIL 5 Skills Are in Demand

    ITIL 5 Foundation has become a practical entry marker for IT service management careers across Wellington, New Zealand's public-sector and technology capital. Government agencies, managed service providers such as Datacom and Spark, and product firms like Xero and Trade Me all run large digital service operations that value the framework. Demand spans service desk analyst, incident manager and service delivery manager through to IT service manager, and here is what the local market is telling us right now.

    Market Forces Fuelling ITIL 5 Demand in Wellington

    ITIL 5 is more than a framework refresh. It is a career advantage for service professionals in Wellington. Join those who lead value-focused service delivery. Start your journey today.

    Your Wellington Career Transformation

    Your Career Before and After ITIL 5,

    Where the ITIL 5 Credential Takes You

    New Zealand's public sector and technology employers are modernising how they deliver digital services, and they increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, ERI SalaryExpert (New Zealand) 2026.

    How to Get ITIL V5 Founfdation Certified in Wellington Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Wellington is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 CourseCapabilities You Can Apply at Work

    By the end of this ITIL 5 Foundation training you will understand all nine topic areas of the Version 5.0 syllabus, from digital product and service management to Value Stream Mapping and Management. You will speak the language of modern IT service management and be ready for the 40-question Foundation exam.

    Digital Product and Service Management

    Understand the core concepts behind modern digital products and services, including value creation, continual improvement and how products and services are managed across their lifecycle.

    Value Co-Creation with Stakeholders

    Learn how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability in real service decisions.

    Four Dimensions and the ITIL Value System

    Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, all within the ITIL Value System.

    The Seven ITIL Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback and the other guiding principles to collaborate, simplify and improve digital services.

    Product and Service Lifecycle and Practices

    Explore discovery, design, build, operation, delivery and support, and the role of ITIL management practices in consistent, effective ways of working.

    Continual Improvement and Value Streams

    Use the continual improvement model and Value Stream Mapping and Management to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Wellington?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NZD 2840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NZD 2840

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in WellingtonITIL 5 Training Built for Success

    As a trusted ITIL Version 5 Foundation training company in Wellington, Invensis Learning delivers instructor-led ITIL 5 Foundation training for professionals and teams across Wellington and New Zealand who want to build modern service management capability. Our programmes combine PeopleCert-aligned courseware, accredited trainers, flexible delivery and learner-focused support. As an ISO 9001:2015 and ISO 27001:2022 certified provider, we back every course with quality and security standards you can rely on, whether you enrol as an individual or train a whole service team.

    • PeopleCert-aligned courseware built to the current ITIL 5 Foundation (Version 5.0) syllabus
    • Experienced, accredited trainers with real IT service management practice
    • Flexible live virtual, classroom and corporate group formats
    • Practice questions and mock exams mapped to the 40-question exam
    • First-attempt guidance to help you clear the Foundation exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training provider
    • Trusted by professionals and organisations across New Zealand and worldwide

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in WellingtonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Wellington

    InterContinental Wellington, an IHG Hotel, Wellington

    ITIL Version 5 Foundation Training Location in Wellington

    Sofitel Wellington, 11, Bolton Street, Lambton, Paekākā, Wellington Central, Wellington, Wellington City, Wellington, 6011, New Zealand / Aotearoa

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    Corporate ITIL 5 Team TrainingUpskill Teams in Wellington

    • Tailored ITIL 5 training aligned to your service management goals
    • Flexible onsite, live virtual or hybrid delivery for teams
    • Standardise service practice across departments and agencies
    • Accredited trainers with public-sector and enterprise experience
    • Progress tracking, assessments and learner reporting
    • Volume-based pricing and dedicated coordination

    Leading Organisations

    DatacomSparkXeroTrade MeOne NZFujitsu

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The ITIL 5 Foundation course finally made value streams and the ITIL Value System click for me. I passed the exam first time and now use the guiding principles daily on the service desk."

    Aroha Ngata

    Service Desk Analyst

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    A Smooth Step up from ITIL 4

    "Coming from ITIL 4, the trainer clearly explained what changed in ITIL 5, especially the product and service lifecycle. The mock exams matched the real format and gave me real confidence."

    James Whitmore

    Incident Manager

    0/0

    Relevant to Real Service Delivery

    "Practical, well-paced and relevant to how we deliver services in the public sector. The continual improvement model is something I have already put to work in my team."

    Priya Sharma

    Service Delivery Manager

    0/0

    Great Fit for Team Upskilling

    "We trained a mixed IT and operations team on ITIL 5 Foundation. Invensis handled scheduling around our roster, and the shared vocabulary has already improved how our teams work together."

    Daniel O'Connor

    IT Manager, Managed Services

    0/0

    Reliable Corporate Training Partner

    "As an L&D lead I needed a provider who could deliver current, accredited ITIL 5 content to a government agency team. The delivery was professional and the reporting made tracking completion easy."

    Sarah Thompson

    Learning and Development Lead, Public Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations co-create value in modern digital environments.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations co-create value in modern digital environments.

    Is ITIL 5 Foundation worth it in Wellington?

    Yes. Wellington is New Zealand's public-sector and technology capital, where government agencies, managed service providers and SaaS firms run large digital service operations. A current ITIL 5 credential helps you qualify for roles from service desk analyst to IT service manager, where NZ salaries reach around NZ$149,000.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System, with stronger emphasis on value co-creation and sustainability.

    Do I need ITIL 4 before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of prior ITIL knowledge. Professionals holding ITIL 4 will recognise some familiar concepts, but ITIL 4 is not required to take the course or the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Wellington?

    Pricing varies by delivery format and schedule, and is available on request. The fee typically bundles training and preparation resources, while the PeopleCert exam is priced separately by region. Request a quote to see current options for Wellington.

    What is included in the ITIL 5 Foundation course fee?

    The fee usually includes PeopleCert-aligned courseware, case studies, practice questions and mock exams, first-attempt guidance and learner support. An exam voucher is commonly included in accredited packages. Confirm exact inclusions with a learning advisor.

    Is the exam fee included in the training price?

    An ITIL 5 Foundation exam voucher is typically included in accredited training packages, though PeopleCert prices the exam separately by region and channel. Ask us to confirm whether the exam is bundled in your chosen plan.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service and operations teams across Wellington and New Zealand. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 questions to answer in 60 minutes. It is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert).

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. The training includes mock exams and practice questions to help you reach that standard with confidence.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your accredited training and exam package.

    What if I do not pass the exam on the first attempt?

    Our trainers provide first-attempt guidance and full mock exams to prepare you thoroughly. If a re-sit is needed, PeopleCert's re-sit process applies. Ask about retake support options when you enrol, and verify current re-sit policy at peoplecert.org.

    Are there prerequisites to sit the ITIL 5 Foundation exam?

    No. There are no formal prerequisites for the ITIL 5 Foundation exam. It is open to IT and business professionals at any career stage, with no required education or work experience.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine topic areas of the Version 5.0 syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point and assumes no prior ITIL or service management knowledge. Trainers explain concepts from the ground up, with practical examples and case studies to support understanding.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams aligned to the 40-question, closed-book format, so you can identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, so you learn the current framework and terminology employers expect.

    How long is the ITIL 5 Foundation training?

    The training is a 16-hour programme, usually delivered over two full days or as four half-day sessions. It covers all nine topic areas and prepares you for the Foundation exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Wellington?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training, and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start ITIL 5 Foundation training?

    New batches run regularly for both individuals and teams. See upcoming schedules or speak with a learning advisor to find the next available Wellington or live virtual session that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.