Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Modern Service Management

    The VeriSM Foundation (VeriSM-F) certification is an entry-level credential that introduces VeriSM, a service management approach designed for the digital age. VeriSM Foundation certification training in the Philippines prepares IT and business professionals to define their own flexible, context-driven service management approach using the VeriSM model and management mesh, instead of following one prescriptive framework. Governed by EXIN and based on the VeriSM framework created by the IFDC, the qualification is grounded in the EXIN VeriSM Foundation Examination Specification. You learn how governance, service culture, progressive practices such as ITIL, Agile, DevOps and Lean, and innovative technologies combine within a single service management model. There are no formal prerequisites, so the course is open to professionals at any career stage. For a Philippine workforce powering a nearly USD 42 billion IT-BPM industry, VeriSM offers a modern, vendor-neutral way to manage services across banking, telecoms, healthcare and shared-services delivery. Earn a lifetime, globally recognised EXIN credential and take a confident first step with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Philippines, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Philippines, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in PhilippinesDo You Qualify for the VeriSM™ Foundation Exam?

    The Payoff of Getting VeriSM CertifiedSkills, Recognition and Career Growth

    VeriSM Foundation Exam Format in PhilippinesWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Philippines

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    VeriSM Career Paths in the PhilippinesRoles, Demand and Earning Power

    VeriSM Foundation is gaining ground as the Philippines moves its IT-BPM industry toward higher-value work. As global capability centres, banks and telcos modernise service delivery, professionals who can apply a flexible, consumer-focused service management model are increasingly sought after. Demand spans service desk and IT service roles through to service delivery managers and ITSM consultants, and here is what the market is telling us right now.

    What Is Driving Demand for Modern Service Management in the Philippines

    VeriSM Foundation is more than a certificate. It is a modern service management mindset for the digital age. Join professionals across the Philippines building future-ready service skills. Start your journey today.

    Your Philippines Career Transformation

    From Service Operator to Modern Service Leader,

    Your VeriSM Foundation Transformation

    The Philippine service management market is moving toward higher-value, digital-first delivery, and employers increasingly separate professionals with a modern service mindset from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, SalaryExpert, Jobstreet (Philippines) 2026; IBPAP IT-BPM 2026 outlook.

    How to Get VeriSM Foundation Certified in PhilippinesStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    image

    100% Secure and Safe download

    The Modern Service Management Skills You Will BuildSkills Aligned to the EXIN Syllabus

    In VeriSM Foundation training you will learn how to define a flexible, consumer-focused service management approach using the VeriSM model, the management mesh and modern practices. The curriculum follows the seven topic areas of the EXIN VeriSM Foundation Examination Specification.

    The Service Organisation and Service Culture

    Understand what services are in the digital age and how a consumer-focused culture underpins effective service management. Learn why organisations must shift from technology-centric to outcome-based thinking.

    People and Organisational Structure

    Explore how people, teams and structures shape service delivery. Learn about cross-functional collaboration, servant leadership and clear accountability within flexible ways of working.

    The VeriSM Model and Management Mesh

    Master the heart of VeriSM: governance, service management principles, the four-stage practice of Define, Produce, Provide and Respond, and the management mesh that integrates resources, environment and practices.

    Progressive Practices in the Mesh

    Learn how to select and combine management practices such as ITIL, Agile, DevOps, Lean, SIAM and COBIT within the VeriSM mesh, choosing the right practice for each context rather than one fixed framework.

    Innovative Technologies for Services

    Understand how cloud, AI and automation, IoT, and big data analytics reshape service management, and how to handle the security, privacy and ethics that come with them.

    Getting Started with VeriSM

    Learn the practical steps to begin a VeriSM journey: assessing current maturity, defining an initial management mesh, integrating existing frameworks and driving continuous improvement.

    Who Should TakeVeriSM Foundation Certification Training in Philippines?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PHP 72900

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Philippines seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PHP 72900

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis for VeriSM in the PhilippinesAccredited, Expert-Led and Flexible

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across the Philippines who want to modernise how they manage services. As an accredited EXIN training partner and VeriSM Foundation training company, we combine experienced, certified trainers, official courseware, and flexible live online, classroom and corporate formats. Whether you are an individual building a future-ready credential or a team standardising service management, our programmes focus on practical understanding, exam readiness and real-world application, backed by ISO 9001 and ISO 27001 certified quality and security standards.

    • Accredited EXIN training partner delivering official VeriSM Foundation courseware
    • Experienced, certified trainers with real ITSM and service management expertise
    • Flexible live online, classroom and self-paced learning to fit your schedule
    • Instructor-led exam preparation aligned to the EXIN examination specification
    • Dedicated learner support before, during and after training
    • Customised corporate group training for teams across the Philippines
    • ISO 9001 and ISO 27001 certified quality and information security
    • Trusted by professionals and organisations across 100+ countries

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in PhilippinesInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Philippines

    Makati Shangri-La, Ayala Avenue, San Lorenzo, District I, Makati, Southern Manila District, Metro Manila, 1226, Philippines

    VeriSM Foundation Training Location in Philippines

    Conrad Manila, Seaside Boulevard, Barangay 76, Zone 10, District 1, Pasay, Southern Manila District, Metro Manila, 1300, Philippines

    corporate banner

    Corporate VeriSM Training for TeamsBuild Capability at Scale

    • Customised VeriSM training for teams, departments and service functions
    • Flexible delivery through live virtual, onsite, hybrid or blended formats
    • Schedules aligned to your organisation's availability across the Philippines
    • Experienced trainers with real service management and industry expertise
    • Role-based examples and case discussions for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for local, regional and global teams

    Trusted by Leading Organisations

    AccentureConcentrixIBMCognizantCapgeminiGlobe Telecom

    What Our Learners Say

    A Modern Take on Service Management

    "The VeriSM Foundation course finally connected the frameworks I use every day. The management mesh helped me see how ITIL, Agile and DevOps fit together, and the mock questions made the exam far less intimidating."

    Miguel Santos

    IT Service Analyst

    0/0

    Practical and Easy to Follow

    "Coming from a BPO background, I found the trainer explained the VeriSM model in a way I could apply at work straight away. I passed on my first attempt and feel more confident leading my team."

    Andrea Reyes

    Service Desk Team Lead

    0/0

    A Great Starting Point for ITSM

    "I had no prior service management certification, and VeriSM Foundation was a perfect entry point. The sessions were interactive and the digital badge already helped me stand out in interviews."

    Paolo Cruz

    IT Operations Specialist

    0/0

    Standardised How Our Team Thinks

    "We enrolled our service management team and the results were immediate. Everyone now shares a common, modern vocabulary for service delivery. Invensis handled the scheduling and coordination smoothly."

    Liza Gonzales

    L&D Manager, Shared Services

    0/0

    Ideal for Our Transformation Goals

    "VeriSM gave our organisation a flexible model to support our digital transformation. The corporate training was tailored to our context and the trainer's real-world experience really showed."

    Ramon Villanueva

    Head of IT Service Delivery, Telecommunications

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

    Cebu CityDavao CityManilaPasig

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how organisations define their own flexible service management approach.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is EXIN's entry-level credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how organisations define their own flexible service management approach.

    Who should take VeriSM Foundation training in the Philippines?

    It suits IT and business professionals at any career stage, including service desk staff, IT managers, consultants and business roles in IT-BPM, GCCs, banking and telecoms. There are no formal prerequisites, so it is open to everyone.

    Is VeriSM Foundation worth it for my career?

    Yes. As Philippine employers modernise service delivery and shift to higher-value work, a modern, framework-agnostic credential helps you stand out for service management roles that can pay around PHP 1.1M a year, and more at senior levels. Talk to a learning advisor to plan your path.

    What exactly is VeriSM?

    VeriSM is a service management approach for the digital age. Instead of prescribing one method, it gives organisations a model to combine the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM. The management mesh is its central concept.

    Is VeriSM Foundation recognised internationally?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries, and VeriSM Foundation is valued worldwide as a modern service management credential, especially in organisations undergoing digital transformation.

    How long is the VeriSM Foundation certification valid?

    The certification is for lifetime. It does not expire, and there is no renewal, re-examination or continuing education requirement once you pass.

    Pricing

    How much does VeriSM Foundation training cost in the Philippines?

    Training is quoted based on your chosen format, such as live online, classroom or corporate group training, and packages typically bundle the exam voucher. Pricing is available on request, so request a quote for current fees and batch schedules.

    What is included in the course fee?

    The fee usually includes accredited VeriSM Foundation courseware, instructor-led sessions, practice questions, mock assessments, exam preparation and learner support. Many packages also include the EXIN exam voucher. Confirm inclusions when you request a quote.

    Is the EXIN exam fee included in the training price?

    In most accredited packages the exam voucher is bundled with training, but this varies by provider and region. EXIN pricing depends on channel and currency, so confirm the exam inclusion with our team before enrolling.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and service functions. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is based on the EXIN VeriSM Foundation Examination Specification and covers the VeriSM model, management mesh and related topics.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes (one hour). It is a closed-book examination.

    What is the passing score for the VeriSM Foundation exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly.

    Are there any prerequisites to sit the exam?

    No. VeriSM Foundation has no formal prerequisites and is the entry-level credential in the EXIN VeriSM scheme, open to all regardless of education or experience.

    Where can I take the VeriSM Foundation exam?

    You can take it online through EXIN's proctored exam system or at an accredited testing location. The exam is usually arranged through your accredited training provider as part of a training and exam bundle.

    What if I do not pass the first time?

    You can retake the EXIN VeriSM Foundation exam. Our instructor-led preparation, mock questions and learner support are designed to help you pass with confidence; confirm the current re-sit policy and any fee with our team.

    Course Content

    What topics does VeriSM Foundation training cover?

    The training follows the seven EXIN topic areas: The Service Organization (10%), Service Culture (15%), People and Organizational Structure (10%), The VeriSM Model (25%), Progressive Practices (17.5%), Innovative Technologies (10%) and Getting Started (12.5%).

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can build a service management approach that fits its own context.

    Do I need prior service management experience?

    No prior service management knowledge is required. VeriSM Foundation is designed to be accessible to both IT and business professionals, so beginners and experienced practitioners alike can take it.

    How is the training delivered and how long is it?

    VeriSM Foundation is typically delivered over about 16 hours, most commonly across two days, in live online, classroom or corporate formats, with practical examples and exam-focused practice.

    What are VeriSM patterns?

    VeriSM patterns are organisational profiles, Innovative, Responsive, Stable and Collaborative, that describe different balances of innovation, agility, stability and collaboration and influence how an organisation configures its management mesh.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly for learners across the Philippines. Contact our team or view upcoming schedules to find a live online or classroom cohort that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.