Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 and Why It Matters for Your CareerAn Entry Level ITSM Credential

    ITIL 4 Foundation certification training in the Philippines gives IT and business professionals a clear, practical introduction to ITIL 4 Foundation (ITIL-F), the world's most widely adopted framework for IT service management. It is the entry point to the ITIL 4 scheme and needs no prior experience. Governed by AXELOS and examined by PeopleCert, the credential teaches you to see IT through an end-to-end operating model for creating, delivering and continually improving tech-enabled services. You learn the Service Value System, the four dimensions, the seven guiding principles and core practices such as incident, change and service level management. For the Philippines' fast-growing IT-BPM and global capability centre sector, that shared service language is exactly what employers look for. Start your ITSM journey with Invensis Learning and build a globally recognised foundation.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Philippines, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 and Why It Matters for Your CareerAn Entry Level ITSM Credential

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Philippines, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in PhilippinesDo You Qualify for the ITIL 4 Foundation Exam?

    Why ITIL 4 Foundation Is Worth ItBenefits for You and Your Team

    ITIL 4 Foundation Exam Format in PhilippinesWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Philippines

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 4 Foundation Careers in the PhilippinesTop Roles and Salaries

    ITIL 4 has become a baseline marker of IT service management capability across the Philippines, valued by IT-BPM firms, global capability centres, banks and telcos that run large, client-facing service operations. As the sector targets nearly two million jobs and pushes into higher-value mandates, professionals who can describe and improve services to a recognised standard are increasingly sought after. Demand spans service desk, incident and change roles up to service delivery management, and here is what the market is telling us right now.

    What Is Driving ITSM Demand in the Philippines

    ITIL 4 Foundation is more than a certificate. It is your entry into modern IT service management and the roles that are hiring across the Philippines. Start your journey today.

    Your Philippines ITSM Transformation

    Your ITSM Career, Before and After Certification

    The Shift This Training Delivers

    The Philippine IT-BPM market is expanding with global capability centres, cloud adoption and higher-value mandates, and employers increasingly separate professionals who understand structured service management from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Philippines) 2026.

    How to Get ITIL 4 Founfdation Certified in PhilippinesStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Philippines is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    Skills You Will Build in the ITIL 4 Foundation CoursePractical ITSM Capability

    By the end of this training you can explain the ITIL 4 Service Value System, apply the seven guiding principles, and describe the core practices that keep IT services reliable. The skills map directly to the official ITIL 4 Foundation syllabus and to the roles hiring across the Philippines.

    Service Management Foundations

    You will learn what a service is, how value is co-created between providers and consumers, and the meaning of utility and warranty. This first skill answers what you will learn in ITIL 4 Foundation and sets the language for everything that follows.

    The ITIL 4 Service Value System

    Understand how the Service Value System, the Service Value Chain and governance work together so an organisation can turn demand into valuable, tech-enabled services.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to guide real decisions and improvement in your own team.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver services that actually work end to end.

    Core ITIL Practices

    Explain key practices including incident management, problem management, change enablement, the service desk and service level management, and how they support users day to day.

    Continual Improvement and Metrics

    Use the continual improvement model, SLAs, KPIs and key metrics to measure service quality and keep improving outcomes over time.

    Who Should TakeITIL 4 Foundation Certification Training in Philippines?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PHP 68630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PHP 68630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 4 FoundationAccredited and Learner-First in the Philippines

    As a trusted ITIL 4 Foundation training company, Invensis Learning delivers accredited ITIL 4 training for individual professionals and organisations across the Philippines who want to build IT service management capability and pass the official exam. Our programmes combine experienced trainers, AXELOS and PeopleCert aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience designed around practical understanding, real workplace application and exam readiness.

    • Accredited training aligned to AXELOS and PeopleCert ITIL 4 standards
    • Experienced, certified trainers with real ITSM and ITIL practitioner backgrounds
    • Live online and corporate group formats that fit Philippine work schedules
    • Structured courseware, practice questions and exam-focused preparation
    • Dedicated learner support before, during and after the training
    • ISO 9001 and ISO 27001 certified training delivery
    • Trusted by professionals and teams across more than 100 countries

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in PhilippinesInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Philippines

    Makati Shangri-La, Ayala Avenue, San Lorenzo, District I, Makati, Southern Manila District, Metro Manila, 1226, Philippines

    ITIL 4 Foundation Training Location in Philippines

    Conrad Manila, Seaside Boulevard, Barangay 76, Zone 10, District 1, Pasay, Southern Manila District, Metro Manila, 1300, Philippines

    corporate banner

    Corporate ITIL 4 Training for Philippine TeamsFor Your Teams

    • Customised ITIL 4 training for IT, BPM and shared-services teams
    • Flexible delivery through live virtual, onsite or blended formats
    • Schedules aligned to your team's shifts and availability
    • Role-based examples drawn from BPO and enterprise IT operations
    • Progress tracking, assessments and learner reporting
    • Volume-based pricing for small and large groups
    • Accredited trainers with hands-on ITSM delivery experience

    Organisations We Support

    AccentureIBMConcentrixGlobe TelecomPLDTBDO Unibank

    What Our Learners Say

    Passed on My First Attempt

    "I came from a service desk role and the trainer made the Service Value System and guiding principles easy to follow. I passed the exam on my first try and now use the practices every shift."

    Maria Santos

    IT Service Desk Analyst

    0/0

    Flexible and Exam Focused

    "The live online sessions fit around my shift schedule, and the practice questions matched the real exam closely. The four dimensions and core practices finally clicked for me."

    Mark Villanueva

    IT Support Engineer

    0/0

    A Strong First Step into ITSM

    "As a career changer moving into IT, this gave me the vocabulary employers ask for. Explaining incident and change management in interviews became much easier after the course."

    Angelica Reyes

    Associate, IT Operations

    0/0

    Consistent Practice Across Accounts

    "We trained two support pods through Invensis Learning and the shared ITIL 4 language reduced handover confusion across our client accounts. Service quality and reporting both improved."

    Patricia Lim

    Learning and Development Manager, BPO Sector

    0/0

    Tailored Training That Delivered

    "The corporate sessions were tailored to our ITSM tooling and shift patterns. Our service desk now applies incident and service level management more consistently, which clients have noticed."

    Rafael Cruz

    IT Service Delivery Head, Financial Services

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

    Cebu CityDavao CityManilaPasig

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, governed by AXELOS and examined by PeopleCert. It introduces modern IT service management, including the Service Value System, the four dimensions, the seven guiding principles and core practices, and needs no prior experience.

    General

    What is ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, governed by AXELOS and examined by PeopleCert. It introduces modern IT service management, including the Service Value System, the four dimensions, the seven guiding principles and core practices, and needs no prior experience.

    Who should take ITIL 4 Foundation in the Philippines?

    It suits service desk staff, IT support engineers, BPM and shared-services team members, and career changers entering IT. With ITIL v4 commonly listed in Philippine ITSM job posts, it is a strong first credential for anyone working in or moving into IT service management.

    Is ITIL 4 Foundation worth it for IT professionals here?

    Yes. Employers across IT-BPM, banking, telco and global capability centres value the shared service language ITIL 4 provides. It can open roles from incident and change management to service delivery, where average pay in the Philippines reaches around 1.23M pesos a year for service delivery managers.

    Do I need any prior experience or prerequisites?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an accessible introduction to ITIL 4 for both IT and business professionals at any career stage.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification.

    Pricing

    How much does ITIL 4 Foundation training cost in the Philippines?

    Training is available on request, as pricing varies by format and schedule. Your enrolment covers accredited courseware, trainer-led sessions and exam-focused practice. Request a quote and a learning advisor will share current options and any group rates.

    What is included in the course fee?

    The training fee typically includes AXELOS and PeopleCert aligned courseware, instructor-led sessions, practice questions, mock assessments and learner support. Talk to an advisor to confirm exactly what is bundled in your chosen plan.

    Is the exam fee included in the training price?

    This depends on the package you choose. Some plans bundle the PeopleCert exam voucher and some price it separately, since PeopleCert bills exam fees by region. Ask for a quote and we will confirm whether the exam is included for your option.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and shared-services teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice test set by PeopleCert. It contains 40 questions, each with a single correct answer, drawn from the official ITIL 4 Foundation syllabus.

    How many questions are there and what is the pass mark?

    There are 40 questions and the pass mark is 65 per cent, which means you need 26 correct answers to pass. The questions cover the full ITIL 4 Foundation syllabus at knowledge and comprehension level.

    How long is the exam and is it open book?

    You have 60 minutes to complete the exam, and it is closed book, so no reference materials are allowed. Candidates sitting in a non-native language may be granted extra time under PeopleCert policy.

    How do I sit the exam, online or at a centre?

    You can take the exam through PeopleCert online proctoring, available 24/7 from home or office, or at an authorised PeopleCert test centre. You choose whichever option is more convenient for you.

    What happens if I do not pass the first time?

    You can resit the ITIL 4 Foundation exam, with re-sit fees and policies set by PeopleCert. Our trainers and practice materials are designed to help you prepare thoroughly and pass on your first attempt. Talk to an advisor about resit support.

    Course Content

    What topics does the ITIL 4 Foundation course cover?

    The course covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain, core ITIL practices, continual improvement, service level agreements and key metrics.

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation is built for beginners and assumes no prior ITSM knowledge. Trainers explain each concept with practical examples, so newcomers and experienced IT staff alike can follow and apply the material.

    What learning resources are provided?

    You receive accredited ITIL 4 courseware, practice questions, mock exams and topic-wise revision aids. These resources help you understand the syllabus and check your readiness before the exam.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the framework as it stands today, including the Service Value System and the 34 management practices.

    Will I get a certificate after the training?

    You receive a course completion certificate after meeting the training requirements. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the official exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer ITIL 4 training online through live virtual instructor-led sessions, plus self-paced e-learning and customised corporate group training. You can pick the format that fits your schedule and learning style.

    How soon can I start?

    New live online batches run regularly, and self-paced learning lets you begin straight after enrolment. Check the upcoming schedules or talk to a learning advisor to find the next available cohort.

    Can I reschedule to another batch?

    Yes. Flexible options let you reschedule or move to another batch if your plans change. Contact our support team to arrange this for your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.