Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    ITIL 4 Foundation certification training in Belgrade introduces the ITIL 4 Foundation (ITIL-F) qualification, the entry-level credential in the global ITIL 4 scheme created by AXELOS and examined by PeopleCert. It gives IT and business professionals a clear, end-to-end operating model for creating, delivering and continually improving tech-enabled services. Through the course you learn the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, and core practices such as incident management, problem management and change enablement. These are the capabilities that Belgrade employers expect from service desk, support and IT operations teams serving European and global clients. Delivered in live online and classroom formats, the training suits newcomers and experienced staff alike. With no formal prerequisites and a 60-minute, 40-question exam, ITIL 4 Foundation is an accessible first step toward a recognised ITSM career. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Belgrade, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Belgrade, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in BelgradeDo You Qualify for the ITIL 4 Foundation Exam?

    Why This Credential Is Worth EarningSkills, Recognition and Career Growth

    ITIL 4 Foundation Exam Format in BelgradeWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Belgrade

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Careers and Demand in BelgradeWhy Get ITIL 4 Certified?

    ITIL 4 Foundation has become a practical entry marker for service management work across Belgrade, valued by outsourcing centres, global development hubs, banks, telecoms and public-sector teams that run services for European and global clients. As Serbia's ICT exports hit record levels and employers mature their service practice, professionals who understand the ITIL framework are increasingly sought after. Roles span service desk analyst to IT service manager, and here is what the local market is telling us right now.

    What Is Driving ITSM Demand in Belgrade

    ITIL 4 Foundation is more than a credential. It is a faster route into service management work in Belgrade's growing IT sector. Join professionals who turn service principles into reliable delivery. Start your journey today.

    Your Belgrade Career Transformation

    From IT Support Today to a Service Management Career

    The Career Shift ITIL 4 Delivers

    Belgrade's IT market is expanding with record ICT exports and global development centres, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, InfoPlate (Belgrade) 2026.

    How to Get ITIL 4 Founfdation Certified in BelgradeStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Belgrade is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This CourseCapabilities You Can Apply at Work

    ITIL 4 Foundation training equips you with the concepts, terminology and practices behind modern IT service management. By the end you can describe the Service Value System and apply core practices to everyday service work.

    Service Management Fundamentals

    You will learn what a service is, how value is co-created between providers and consumers, and the meaning of utility and warranty. This grounds every later concept and answers what ITIL 4 Foundation actually teaches.

    Navigate the Service Value System

    Understand how the ITIL 4 Service Value System ties guiding principles, governance, the service value chain, practices and continual improvement into one model that turns demand into value.

    Apply the Seven Guiding Principles

    Learn to use principles such as focus on value, start where you are, and keep it simple and practical to make sound, consistent service decisions in real work situations.

    Balance the Four Dimensions

    Explore organisations and people, information and technology, partners and suppliers, and value streams and processes, so services are designed and run holistically.

    Run Core ITIL Practices

    Get to grips with key practices including incident management, problem management, change enablement, service desk and service level management that teams use every day.

    Drive Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, and key metrics and KPIs to measure performance and steadily improve the services you support.

    Who Should TakeITIL 4 Foundation Certification Training in Belgrade?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    RSD 113630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    RSD 113630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your Partner for ITIL 4 Foundation Certification Training in BelgradeExpert-Led, Accredited and Flexible

    As a trusted ITIL 4 Foundation training company in Belgrade, Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations that want to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited instructors, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team in Belgrade, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner aligned with AXELOS and PeopleCert standards
    • Experienced, certified trainers with real ITSM delivery background
    • Flexible formats: live online, classroom and corporate group training
    • Structured courseware, practice questions and exam-readiness support
    • Dedicated learner support before, during and after the training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Local and regional support tailored to professionals in Serbia
    • Trusted by individuals and organisations across multiple industries

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    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in BelgradeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Belgrade

    Hyatt Regency Belgrade, 5, Milentija Popovića, MZ Staro Sajmište, City Municipality Novi Belgrade, Belgrade, City of Belgrade, Central Serbia, 11070, Serbia

    ITIL 4 Foundation Training Location in Belgrade

    Hilton Belgrade, 35, Kralja Milana, Belgrade (Vračar), City Municipality of Vračar, City of Belgrade, Central Serbia, 11167, Serbia

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    Corporate ITIL 4 Foundation TrainingAround Your Workflows

    • Suitable for small, medium and large teams across your organisation
    • Customised schedules aligned with team and project availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with practical service management experience
    • Role-based examples mapped to your tools, workflows and clients
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Belgrade and global locations

    Leading Organisations

    Telekom SrbijaComtradeEndavaNCR VoyixBanca IntesaSAP

    What Our Learners Say

    Clear, Practical and Exam-Ready

    "The trainer explained the Service Value System and guiding principles with examples from real service desks. I passed the PeopleCert exam first time and now use the practices daily in my support role."

    Milos Jovanovic

    IT Support Specialist

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    A Confident Career Switch into ITSM

    "I moved from a developer role into service management thanks to this course. The four dimensions and core practices finally clicked, and the mock questions made the exam feel familiar."

    Ana Petrovic

    Service Desk Analyst

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    Useful for Everyday Operations

    "Good balance of theory and real cases. The sessions on incident, problem and change enablement were the most useful for my day-to-day operations work in Belgrade."

    Stefan Nikolic

    IT Operations Coordinator

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    Our Team Now Speaks One Language

    "We trained our service desk team and the impact was immediate. Everyone now shares the same vocabulary for incidents and changes, and our handovers and reporting have become far more consistent."

    Jelena Markovic

    Service Desk Lead, IT Outsourcing Sector

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    Flexible and Well-Coordinated Corporate Training

    "As an L&D manager I needed a flexible, accredited provider for a distributed team. The corporate delivery was well organised, tailored to our workflows, and our service quality metrics improved within a quarter."

    Dragan Stojanovic

    L&D Manager, Banking Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised, entry-level service management credential valued by Belgrade's IT outsourcing centres, banks, telecoms and development hubs. It helps you qualify for service desk, support and ITSM roles in a fast-growing market with a reported skills shortage.

    General

    Is the ITIL 4 Foundation certification worth it in Belgrade?

    Yes. ITIL 4 Foundation is a globally recognised, entry-level service management credential valued by Belgrade's IT outsourcing centres, banks, telecoms and development hubs. It helps you qualify for service desk, support and ITSM roles in a fast-growing market with a reported skills shortage.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme created by AXELOS and examined by PeopleCert. It introduces modern IT service management and suits IT support staff, analysts, developers, career changers and business professionals who work with services.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. No prior ITIL or ITSM experience is required, which makes it an accessible first step for beginners and a useful refresher for experienced staff.

    Why choose Invensis Learning for this training?

    Invensis Learning is an accredited training provider aligned with AXELOS and PeopleCert standards, offering expert trainers, flexible formats and exam-readiness support. We are ISO 9001 and ISO 27001 certified and provide local support for professionals across Serbia.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The fee typically covers instructor-led or self-paced training, accredited courseware, practice questions, mock exams and learner support, often as a combined training and exam package. Request a quote for the inclusions that apply to your chosen format.

    How much does ITIL 4 Foundation training cost in Belgrade?

    Pricing varies by format and whether the exam is bundled, so it is available on request. Talk to a learning advisor for current pricing and group rates for your preferred schedule.

    Is the PeopleCert exam fee included in the price?

    It depends on the package. Many learners buy a combined training and exam bundle, while the exam can also be purchased separately through PeopleCert. The exam is billed by PeopleCert and pricing varies by region, so confirm the current fee at peoplecert.org.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and IT departments. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with 40 multiple-choice questions, each having a single correct answer. It is based on the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and core concepts.

    How many questions are on the exam and what is the pass mark?

    There are 40 questions and you have 60 minutes to complete them. The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly.

    How is the ITIL 4 Foundation exam delivered?

    You can take it online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. Both options use the same closed-book, multiple-choice format.

    What happens if I do not pass the first time?

    You can re-sit the exam by booking another attempt through PeopleCert. Our trainers and practice resources help you target weak areas before you try again, so you can prepare with confidence. Re-sit fees and policies are confirmed at peoplecert.org.

    Which ITIL version does the exam cover?

    The exam covers the current ITIL 4 edition, including the Service Value System, the four dimensions, the seven guiding principles, the service value chain and core practices. Our courseware is kept aligned to the current AXELOS and PeopleCert syllabus.

    Course Content

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation is designed as an entry point with no prerequisites, and the training builds concepts step by step. Beginners and career changers are welcome, with trainer guidance and practice questions to support you throughout.

    What topics are covered in the training?

    The course covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    What learning resources are provided?

    You receive accredited courseware, practice questions, mock exams and topic-wise revision aids that map to the ITIL 4 Foundation syllabus, helping you identify weak areas and build exam readiness.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned with the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study material that reflects the framework as it is examined today.

    Will I get a certificate after the training?

    You receive a course completion certificate after the training. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the official exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format and schedule, and gain access to courseware and resources. See upcoming batches or talk to a learning advisor to pick a start date that fits you.

    What training formats are available in Belgrade?

    We offer live online instructor-led training, classroom sessions and customised corporate group training. The online format lets you join from anywhere in Serbia, while corporate delivery can be arranged onsite for your team.

    Are weekend or weekday batches available?

    Yes. We run both weekday and weekend schedules across live online and classroom formats so you can train around work commitments. Check upcoming batches or ask an advisor for the next available dates.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.