Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Belgrade gives you a modern, digital-era grounding in IT service management. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. Built around ITIL 5 (Version 5.0), the current fifth iteration of the framework, the programme covers value co-creation, the four dimensions of service management, the seven guiding principles, the product and service lifecycle, and Value Stream Mapping and Management. With Belgrade's IT sector exporting record volumes of services to EU clients, employers increasingly expect service teams to work to a recognised standard. There are no prerequisites, so the credential is open to IT and business professionals at any stage. Prepare for the closed-book, 40-question, 60-minute exam, earn a globally recognised qualification valid for three years, and start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Belgrade, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Belgrade, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BelgradeDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationReal Value for Your Career

    ITIL V5 Foundation Exam Format in BelgradeWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Belgrade

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Roles and Demand in BelgradeWhy Get ITIL Certified in Serbia?

    ITIL has become the default standard for IT service management across Belgrade's fast-growing tech sector, valued by outsourcing centres, telecom, banking and the global development centres that serve EU clients. As Serbia's ICT exports hit record levels and enterprises modernise their service operations, certified professionals are in demand from the service desk right up to delivery management. Here is what the Belgrade market is telling us right now.

    What Is Driving ITIL Demand in Belgrade?

    ITIL 5 Foundation is more than a certificate. It is a career step for anyone in IT service management. Join professionals in Belgrade who work to a recognised standard and lead better service outcomes.

    Your Belgrade Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Belgrade Employers Notice

    Belgrade's IT sector is scaling fast for EU clients, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, InfoPlate.rs, wage.is (Serbia) 2026.

    How to Get ITIL V5 Founfdation Certified in Belgrade Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Belgrade is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in Modern Service ManagementPractical, Job-Ready Capability

    In ITIL 5 Foundation training you will learn to manage digital products and services the modern way, applying the ITIL Value System, the seven guiding principles and value stream thinking to real service work across the nine Foundation topic areas.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created, and how products and services are managed across their lifecycle.

    Value Co-Creation and Sustainability

    Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability.

    The Four Dimensions of Service

    Apply the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view.

    The ITIL Value System and Governance

    See how guiding principles, governance, value chain activities, practices and continual improvement come together as one integrated system.

    The Seven Guiding Principles

    Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions in real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they create value together.

    ITIL Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Belgrade?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    RSD 138880

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    RSD 138880

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Foundation in BelgradeTrusted by Professionals and Teams

    Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and teams in Belgrade who want to build service management capability and pass the ITIL 5 exam. As a PeopleCert Accredited Training Organization, we combine AXELOS-aligned courseware, experienced trainers and flexible delivery. As a trusted ITIL Version 5 Foundation training company in Belgrade, we ensure that whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation
    • Trainers accredited by AXELOS (PeopleCert) with real ITSM experience
    • Live virtual, classroom and corporate delivery to suit your schedule
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • ITIL 5 Foundation exam voucher and mock exams in accredited packages
    • First-attempt exam guidance and practice questions
    • Dedicated learner support before, during and after training
    • Trusted by professionals and teams across Belgrade and the region

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BelgradeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Belgrade

    Hyatt Regency Belgrade, 5, Milentija Popovića, MZ Staro Sajmište, City Municipality Novi Belgrade, Belgrade, City of Belgrade, Central Serbia, 11070, Serbia

    ITIL Version 5 Foundation Training Location in Belgrade

    Hilton Belgrade, 35, Kralja Milana, Belgrade (Vračar), City Municipality of Vračar, City of Belgrade, Central Serbia, 11167, Serbia

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    Corporate ITIL 5 Training in BelgradeUpskill Your IT Team

    • Customised ITIL 5 training for service desk, operations and delivery teams
    • Flexible onsite, live virtual or hybrid delivery in Belgrade
    • AXELOS (PeopleCert) accredited trainers with hands-on ITSM experience
    • Group exam vouchers and progress reporting for L&D leaders
    • Training schedules aligned to your team's availability
    • Standardise incident, change and service practices across the organisation
    • Scalable delivery for local and regional teams

    Trusted by Leading Employers

    Telekom SrbijaComtradeAsseco SEENCR VoyixEndavaBanca Intesa

    What Our Learners Say

    Passed First Time and Applied It Fast

    "The ITIL 5 Foundation course gave me the structure I was missing. I finally understand the value system and the guiding principles, and I passed the exam on my first attempt. It has already changed how I handle incidents at work."

    Milos Jovanovic

    IT Support Engineer

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    Practical and Well Explained

    "Clear, practical sessions on the four dimensions and the service lifecycle. The trainer used real examples from service desk work, which made it easy to connect the theory to my daily job. The mock exams were spot on."

    Ana Petrovic

    Service Desk Team Lead

    0/0

    A Solid Refresh to ITIL 5

    "I moved from an older ITIL background and needed to get current with ITIL 5. The value stream mapping and continual improvement topics were the most useful for me. Good pace and strong support throughout."

    Nikola Stankovic

    IT Operations Analyst

    0/0

    Our Team Now Works to One Standard

    "We trained a full service management team through Invensis Learning. The delivery was flexible around our shifts, and the group now shares a common ITIL 5 language. Incident and change handling has become far more consistent."

    Jelena Ilic

    L&D Manager, IT Services

    0/0

    Tailored Corporate Training That Delivered

    "As a head of operations, I needed my team fluent in modern service management. The corporate programme was tailored to our environment, and the trainers were genuinely experienced. Reporting made it easy to track progress."

    Marko Djordjevic

    Head of IT Operations, Telecom

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and the practices that help organisations create, deliver and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and the practices that help organisations create, deliver and continually improve value.

    Who should take ITIL 5 Foundation in Belgrade?

    It suits IT and business professionals at any stage: service desk and operations staff, developers, digital product managers, and anyone working with digital service teams. With Belgrade's IT sector serving EU clients, the credential is valued across IT services, banking and telecom.

    Is ITIL 5 Foundation worth it for my career?

    Yes. ITIL is the world's most widely adopted IT service management framework, and certified professionals are in demand across Belgrade's growing tech sector. It supports roles from service desk analyst to service delivery manager. Talk to a learning advisor to plan your path.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management, with an updated ITIL Value System evolved from ITIL 4.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. It is designed as an accessible entry point for both IT and business professionals.

    Pricing

    How much does ITIL 5 Foundation training cost in Belgrade?

    Training fees vary by format and schedule, and are quoted in local currency (RSD) for the Belgrade market. The PeopleCert exam fee is billed separately. Pricing is available on request, so contact us for a tailored quote.

    What is included in the course fee?

    The training fee typically includes AXELOS-aligned courseware, practice questions, mock exams, case studies, and learner support with first-attempt exam guidance. Exam voucher inclusion varies by package. Ask an advisor what your chosen plan covers.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose. PeopleCert bills the ITIL 5 Foundation exam fee, and it varies by region and channel. Confirm current pricing with your advisor or at peoplecert.org before you book.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations and delivery teams. Ask about corporate and group pricing for your team.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and to request a quote.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It tests knowledge and comprehension across the nine Foundation topic areas.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, multiple-choice paper delivered online or at a test centre.

    What is the passing score for the exam?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. The programme includes mock exams and practice questions to help you reach that standard with confidence.

    Where can I take the exam in Belgrade?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What happens if I do not pass the first time?

    You can retake the exam through PeopleCert; re-sit terms and fees are set by PeopleCert. Our training includes first-attempt guidance, practice questions and mock exams to reduce the chance of a re-sit. Confirm the current re-sit policy at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each in real digital environments.

    What learning materials are provided?

    You receive ITIL 5 Foundation aligned courseware, industry case studies, practice questions and mock exams. These materials map to the official syllabus and support both your learning and your exam preparation.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5 (Version 5.0), the current published version of the framework, and to the official AXELOS ITIL 5 Foundation syllabus.

    Do I need prior IT experience to follow the course?

    No prior ITIL or ITSM experience is needed. The Foundation level is taught at knowledge and comprehension level and is designed to be accessible to beginners as well as experienced professionals.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training, so you can pick the format that fits your schedule in Belgrade. See upcoming schedules to get started.

    How long is the training?

    The ITIL 5 Foundation programme runs for 16 hours, typically delivered over two full days or four half-days. The schedule covers all nine Foundation topic areas and prepares you for the exam.

    How long is the certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Can I reschedule my batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a change that works for you.