Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?Modern Service Management for Serbia's Digital Teams

    The VeriSM Foundation (VeriSM-F) certification is an entry-level credential from EXIN that introduces VeriSM, a service management approach built for the digital age. VeriSM Foundation certification training in Serbia prepares IT and business professionals to help an organisation define its own flexible service management approach using the VeriSM model and the management mesh. Governed by EXIN and based on the current EXIN VeriSM Foundation Examination Specification, the credential is framework-agnostic: it shows how ITIL, Agile, DevOps, Lean and SIAM work together as practices rather than competing methods. The closed-book exam has 40 questions in 60 minutes, needs no prior qualifications and, once passed at 65%, certifies you for life. As Serbia's IT sector grows into the country's largest export industry, employers in Belgrade, Novi Sad and Nis increasingly value professionals who can manage modern, outcome-focused services. Start your VeriSM journey with Invensis Learning and earn a credential recognised across more than 165 countries.

    Invensis Learning is an EXIN Accredited Training Provider in Serbia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Modern Service Management for Serbia's Digital Teams

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Serbia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in SerbiaDo You Qualify for the VeriSM™ Foundation Exam?

    What You Gain from VeriSM FoundationSkills, Recognition and Career Momentum

    VeriSM Foundation Exam Format in SerbiaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Serbia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where a VeriSM Credential Takes Your CareerWhy Certify in Serbia?

    VeriSM Foundation is fast becoming a valued marker of modern service management skill across Serbia, where the IT sector is now the country's largest export industry. Employers in Belgrade, Novi Sad and Nis, from nearshore engineering hubs to banks and telecoms, want professionals who can manage flexible, outcome-focused services. Demand runs from service desk and analyst roles up to service delivery and IT service manager positions, and here is what the market is showing right now.

    Market Forces Making VeriSM Skills Valuable in Serbia

    VeriSM Foundation is more than a credential. It equips you to manage modern services across the frameworks Serbian employers already run. Join professionals who connect IT delivery to real business outcomes. Start your journey today.

    Your Serbia Career Transformation

    Where You Stand Now,

    And Where VeriSM Foundation Takes You

    Serbia's IT market is expanding fast with nearshore delivery and digital transformation, and employers increasingly separate professionals who can manage modern services from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, InfoPlate.rs (Serbia) 2026.

    How to Get VeriSM Foundation Certified in SerbiaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Build in This ProgrammePractical Skills Across All Seven Topic Areas

    This VeriSM Foundation programme builds practical, real-world service management capability across all seven topic areas of the EXIN examination specification. By the end, you can help an organisation define and evolve its own service management approach.

    Service Organisation Fundamentals

    In VeriSM Foundation training you will learn what a service organisation is, how value is co-created between provider and consumer, and why digital transformation demands a service-centric, outcome-based mindset over technology-first thinking.

    Building a Service Culture

    Understand the values, behaviours and leadership that create a consumer-centric service culture, and how culture shapes every service management decision as an organisation changes and grows.

    The VeriSM Model and Management Mesh

    Master the VeriSM model, its governance and service management principles, and the management mesh that integrates resources, environment, and emerging and management practices across the Define, Produce, Provide and Respond stages.

    Integrating Progressive Practices

    Learn how ITIL, Agile, DevOps, Lean, SIAM and other practices sit within the mesh, and how to select and combine them by context rather than applying any single framework prescriptively.

    Applying Innovative Technologies

    Explore how cloud, artificial intelligence and automation, IoT and analytics influence service management, and how technology choices shape the mesh and the practices an organisation can adopt.

    Getting Started with VeriSM

    Learn the practical steps to begin a VeriSM journey: assessing current maturity, defining an initial mesh, integrating existing frameworks and driving continuous improvement to overcome common adoption barriers.

    Who Should TakeVeriSM Foundation Certification Training in Serbia?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    RSD 120700

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Serbia seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    RSD 120700

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Professionals Choose Invensis LearningFor VeriSM Training in Serbia

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across Serbia who want to master modern service management and earn a globally recognised EXIN credential. Our programmes combine accredited trainers, flexible live virtual and classroom formats, organised courseware and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes. As a trusted VeriSM Foundation training company in Serbia, Invensis Learning supports you from first enrolment through to exam day.

    • EXIN-aligned VeriSM courseware delivered by accredited, experienced trainers
    • Live virtual and in-person instructor-led formats to suit your schedule
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Complete learning kit with study guides, practice questions and mock tests
    • Guidance on registering and booking the EXIN VeriSM Foundation exam
    • Post-training support and resources after your course ends
    • Corporate and group training for IT and service teams across Serbia
    • Trusted global training partner operating across 100+ countries

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in SerbiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Serbia

    Hyatt Regency Belgrade, 5, Milentija Popovića, MZ Staro Sajmište, City Municipality Novi Belgrade, Belgrade, City of Belgrade, Central Serbia, 11070, Serbia

    VeriSM Foundation Training Location in Serbia

    Hilton Belgrade, 35, Kralja Milana, Belgrade (Vračar), City Municipality of Vračar, City of Belgrade, Central Serbia, 11167, Serbia

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    Corporate VeriSM Foundation Training in SerbiaFor Your Teams

    • Tailored VeriSM training for IT and service teams of any size
    • Flexible onsite, live virtual, hybrid or blended delivery
    • Schedules aligned to your team's availability across Serbia
    • Role-based, industry-relevant service management examples
    • Accredited trainers with real service management experience
    • Dedicated coordination and progress tracking for group cohorts
    • Scalable delivery for teams in Belgrade, Novi Sad and beyond

    Leading Organisations

    Telekom SrbijaBanca IntesaEndavaHTEC GroupComtradeVega IT

    What Our Learners Say

    Passed the Exam with Confidence

    "The training finally connected the frameworks I use every day. I understood how ITIL and Agile fit within the VeriSM model, and I passed the EXIN exam on my first sitting. The mock questions were spot on."

    Milos Jovanovic

    IT Support Team Lead

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    A Clearer Way to Think About Services

    "The management mesh made sense once the trainer walked us through real service scenarios. I now think about services around consumer outcomes rather than tickets, which has already changed how I work."

    Jelena Petrovic

    Service Desk Analyst

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    Practical and Beginner Friendly

    "Well-structured and practical. The sessions were interactive and the trainer answered every question. As someone new to service management, I found the VeriSM Foundation content easy to follow."

    Nikola Ristic

    IT Coordinator

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    Great Fit for Our Service Team

    "We enrolled a mixed IT and business group and the trainer tailored examples to our nearshore delivery work. The team now shares one language for service management, which has improved how we plan services."

    Ana Markovic

    L&D Manager, IT Services Firm

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    Standardised Our Service Approach

    "The corporate programme helped us standardise how our service teams combine ITIL and DevOps. Delivery was flexible around our schedule and the outcome-focused approach has made our client services more consistent."

    Stefan Kovacevic

    Head of Service Delivery, Telecoms

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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach.

    Who should take VeriSM Foundation training in Serbia?

    The course suits IT and business professionals across Serbia who want to understand modern, digital service management. It is ideal for service desk and IT staff, ITIL holders seeking a broader view, and business professionals working alongside IT teams. No prior knowledge is required.

    Is the VeriSM Foundation certification recognised in Serbia?

    Yes. VeriSM Foundation is an EXIN credential recognised in more than 165 countries, including by Serbia's nearshore IT services firms, banks and telecoms that run multiple service management frameworks and value a modern, integrating approach.

    Is the VeriSM Foundation certification worth it?

    Yes, for professionals who want to prove modern service management capability. It gives you a framework-agnostic view of ITIL, Agile, DevOps and Lean, a lifetime EXIN credential, and a differentiator in Serbia's competitive IT market where service skills are in demand.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for life. It does not expire, and there is no renewal, re-examination or continuing education requirement once you have passed the exam.

    Pricing

    What is included in the VeriSM Foundation course fee?

    The fee typically includes EXIN-aligned courseware, instructor-led sessions, practice questions, mock tests, exam booking guidance and post-training support. Contact a learning advisor for a detailed quote for your chosen format.

    How much does VeriSM Foundation training cost in Serbia?

    Pricing in Serbia varies by delivery format and whether the EXIN exam is bundled, so it is available on request. Request a quote in RSD and our team will confirm the current price for live virtual, classroom or corporate training.

    Is the EXIN exam fee included in the price?

    It depends on the package. Some options bundle the EXIN VeriSM Foundation exam voucher with training, while others price it separately. Ask a learning advisor which package includes the exam so you have a clear total cost.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored quote for your organisation in Serbia.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with 40 single-answer multiple-choice questions. It is delivered online with proctoring or at an accredited test location, usually through an EXIN Accredited Training Provider.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a time limit of 60 minutes (one hour). It is a closed-book, multiple-choice examination covering the seven VeriSM Foundation topic areas.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all seven topic areas is the best way to prepare.

    Are there any prerequisites for the exam?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is the entry-level credential in the EXIN VeriSM scheme and is open to everyone, regardless of education, experience or prior service management knowledge.

    What if I do not pass the exam the first time?

    You can re-sit the EXIN VeriSM Foundation exam. Our trainers provide preparation guidance and practice materials to support a first-time pass. Confirm the current re-sit fee and policy with EXIN before you rebook.

    Course Content

    What topics does the VeriSM Foundation training cover?

    The training covers the seven EXIN topic areas: The Service Organisation, Service Culture, People and Organisational Structure, the VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started, aligned to the EXIN VeriSM Foundation Examination Specification.

    Can a beginner take VeriSM Foundation?

    Yes. VeriSM Foundation is designed to be accessible to both IT and business professionals, with no prior service management knowledge required. The training explains every concept from first principles with practical examples.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can build a flexible service management approach that fits its context and evolves over time.

    How does VeriSM differ from ITIL?

    ITIL is a prescriptive framework, while VeriSM is a flexible approach that positions ITIL as one of many practices within the management mesh. VeriSM lets you combine ITIL, Agile, DevOps, Lean and SIAM for your context, so the two are highly complementary.

    What learning materials are provided?

    You receive EXIN-aligned courseware, references to the VeriSM Foundation Examination Specification, practice questions, mock tests and knowledge checks that map to the seven topic areas, plus trainer support throughout the course.

    Enrollment

    How do I enrol in the VeriSM Foundation course in Serbia?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online live virtual instructor-led training, classroom training, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly for learners across Serbia. See upcoming schedules on our website, or speak with a learning advisor to find the next available live virtual or classroom cohort that suits you.

    Do I need prior experience to enrol?

    No. Anyone can enrol in VeriSM Foundation training, as the course and exam have no prerequisites. It is built to be accessible to professionals at any career stage, in both IT and business roles.

    What is the refund or reschedule policy?

    Refunds and cancellations follow our published policy, and flexi options let you reschedule or transfer to another batch on selected plans. Reach out to our team for the details that apply to your enrolment.