Aligned to Current Syllabus
Master modern digital product and service management with instructor-led ITIL 5 Foundation training built for Serbia's IT services, outsourcing and shared-services market. Learn the ITIL Value System, the product and service lifecycle and value stream management, and prepare for the AXELOS ITIL 5 (Version 5.0) exam delivered by PeopleCert, in flexible formats that fit working professionals.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
100% Money-back Guarantee*
Want to Train Your Team?
Starts from
RSD 130110
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Serbia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Benefits for Professionals and Organisations
For Individuals
ITIL 5 Foundation training helps professionals understand modern service management and prepare for the ITIL 5 (Version 5.0) Foundation exam. The programme suits service desk staff, IT operations professionals, DevOps and Agile practitioners, and digital product owners who want a current, marketable credential. Whether you are new to ITIL or moving up from ITIL 4, this training builds the value co-creation, lifecycle and value stream skills that Serbian IT employers now look for.
If you want to prove your service management skills with a globally trusted credential, ITIL 5 Foundation is a clear starting point. You gain knowledge of the four dimensions, the ITIL Value System and continual improvement, plus structured exam preparation that employers across sectors value.
For Organizations
ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with the ITIL Value System, guiding principles and lifecycle knowledge. The training can be delivered for service desks, operations teams or wider delivery groups. For organisations serving Western European clients from Serbia, a shared ITIL 5 foundation improves consistency, quality and value across every engagement.
If your teams work across incidents, changes and digital products without a common framework, ITIL 5 Foundation training creates a shared vocabulary. Teams gain a standardised approach to value co-creation, continual improvement and the product and service lifecycle.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
Roles, Demand and Earning Power
ITIL 5 skills are increasingly sought across Serbia's IT services, outsourcing, banking and telecom employers, who run complex digital products and services for domestic and Western European clients. As shared-services centres mature and enterprises pursue digital transformation, certified service management professionals stand out from the wider developer pool. Demand runs from service desk and incident roles up to IT service manager and operations leadership, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Serbia : Salary Insights and Trends
Hiring Companies in Serbia
InfoPlate.rs · Glassdoor (Serbia) 2026
Source: Levi9 · Endava · NCR · Comtrade
ITIL 5 Foundation is more than a certificate. It is a career accelerator for service management professionals in Serbia's growing IT sector. Join professionals who co-create value and lead modern service delivery. Start your journey today.
Your Serbia Career TransformationSerbia's IT services and outsourcing market is expanding with EU convergence and nearshoring, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: InfoPlate.rs, Glassdoor, Native Teams (Serbia) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Serbia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
100% Secure and Safe download
Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
100% Secure and Safe download
From the ITIL Value System to Value Streams
This ITIL 5 Foundation programme helps you build service management knowledge and exam readiness across all nine Foundation topic areas. By the end you can apply the ITIL Value System, the guiding principles and value stream thinking to real digital service delivery.
Understand what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in the modern digital era.
Learn how value is co-created with consumers and stakeholders across outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management.
Master how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.
Understand the purpose of each lifecycle activity from discovery and design through build, operation, delivery and support, and how they work together to create value.
Identify, map and manage value streams to improve flow, visibility and outcomes, and use continual improvement to drive long-term service performance.
ITIL V5 Foundation Certification Training in Serbia?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
RSD 130110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For ITIL 5 Foundation Certification Training in Serbia?
Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Serbia looking to build modern service management capability and prepare for the AXELOS ITIL 5 (Version 5.0) exam delivered by PeopleCert. Our programmes combine accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning, a leading ITIL Version 5 Foundation training company in Serbia, provides a professional experience built around practical understanding, real-world application and measurable learning outcomes.
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
4.7/5
Rated by Learners Worldwide
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Serbia
Hyatt Regency Belgrade, 5, Milentija Popovića, MZ Staro Sajmište, City Municipality Novi Belgrade, Belgrade, City of Belgrade, Central Serbia, 11070, Serbia
ITIL Version 5 Foundation Training Location in Serbia
Hilton Belgrade, 35, Kralja Milana, Belgrade (Vračar), City Municipality of Vračar, City of Belgrade, Central Serbia, 11167, Serbia
For Your Teams in Serbia
Leading Organisations
Drop us a query and our learning consultant will reach out to you shortly
Fill out this form and we will respond quickly.
Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
Agile Certification Training Courses Certification Training Courses in Serbia
Project Management Certification Training Courses Certification Training Courses in Serbia
Quality Management Certification Courses Certification Training Courses in Serbia
DevOps Certification Training Courses in Serbia
IT Governance Certification Training Courses Certification Training Courses in Serbia
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.
"The training exceeded my expectations in every way. The balance between compact theory and core essentials made the content clear, focused, and immediately applicable. The learning kit was exceptionally well-prepared—high-quality materials, detailed visuals, exam questions, clear instructions, and an included exam voucher made it truly great value for the money. What stood out most was the trainer's (Pratap Kumar) authenticity and dedication. You could feel that he genuinely wanted us to learn and succeed. His honest, straightforward approach built trust and kept the session engaging from start to finish. I also appreciated the interactive format and real-life examples, which grounded the theory in everyday situations. Hearing Carlas’ experiences and comparing practices across companies brought in valuable perspective. I only wish more participants had been involved to deepen the experience exchange. Overall, this was a highly valuable, well-delivered training that left me motivated and well-equipped to put what I’ve learned into action. I would absolutely recommend it to anyone looking for meaningful, real-world-focused learning."
"The course was highly interactive, and the materials were clear and easy to understand."
"The trainer could customize the training for our company needs and teams could relate them better."
"PD is very comprehensive in explaining the justifications to the answers in the sample papers provided. Thank you PD for taking the time to train me and Cjhay! It was a productive 4-day training!"
"I had a great two days of training with Pritesh Shah. He was very patient with teaching the proper terms and providing real world examples for better understanding. I was the only one in the class and I felt very much accommodated to my learning style and how I can absorb information better. Every question I had was explained thoroughly to me."
"The best part about this experience is the trainer. He is incredibly good. He actually shows insightful videos related to the topics covered and goes out of his way to answer our questions and to make sure that we understood everything, on top of being friendly and interesting. Previous trainer pales in comparison. "
"It was a good experienced and he did great of using real world examples that I was able to relate to. Pritesh were Explaining with extra slides in my work area. "
"The trainer has shared simple explanations by providing easy to understand examples when it came to the foundation training and theory. Also, I got a good understanding on what methods should I use when reviewing/ understanding and answering the questions for the Practitioner exam. Overall the 4 days of trainings I believe were fundamentanl in preparing myself for both exams (foundation & practitioner). I feel confident that I got the necessary information to prepare to take the exams. "
4.7
Ratings
230K+
Happy Learners
100+
Locations Worldwide
99%
Training Satisfaction