Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, with examinations delivered by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments. This ITIL 5 Foundation certification training in Sweden turns that framework into practical, job-ready capability. ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on digital products and services, value stream management and the full product and service lifecycle. Across Sweden, where employers are shifting from traditional IT service management to digital product thinking, the credential signals that you understand how value is co-created in the digital era. The course suits IT and business professionals at any stage, from service desk analysts and IT operations staff to product owners and DevOps practitioners. With no formal prerequisites and a globally recognised outcome, it is a clear first step. Start your ITIL 5 journey with Invensis Learning and build service management skills the Swedish market values.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sweden, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sweden, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in SwedenDo You Qualify for the ITIL V5 Foundation Exam?

    BenefitsOf Earning Your ITIL 5 Credential

    ITIL V5 Foundation Exam Format in SwedenWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Sweden

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Outlook in SwedenRoles, Demand and Earning Potential

    Certified service management professionals are in strong demand across Sweden, where employers in technology, telecom, banking, retail and the public sector run large digital service operations. As Swedish organisations move from traditional IT service management to digital product and service management, ITIL 5 Foundation holders help close a widening skills gap. Demand spans service desk, incident, change and service delivery roles up to head of IT service management, and here is what the Swedish market shows right now.

    What Is Fuelling ITIL 5 Demand Across Sweden

    ITIL 5 Foundation is more than a certificate. It is a modern service management foundation Swedish employers are actively hiring for. Join professionals who help their organisations create and improve digital value. Start your journey today.

    Your Sweden Career Transformation

    Your Service Management Career, Before and After

    What ITIL 5 Certification Changes

    Sweden's IT sector faces a shortage of tens of thousands of skilled professionals, and employers increasingly separate certified service management talent from the rest. Here is which side of that line an ITIL 5 credential puts you on.

    Sources: Glassdoor, PayScale, ERI SalaryExpert, Statsskuld (Sweden) 2026.

    How to Get ITIL V5 Founfdation Certified in SwedenStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Sweden is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationApplying the ITIL 5 Value System at Work

    This ITIL 5 Foundation programme builds practical, current service management capability mapped to the nine official topic areas of the Version 5.0 syllabus. By the end, you can describe the ITIL Value System, apply the guiding principles, and support value creation across the product and service lifecycle.

    Digital Product and Service Concepts

    Skills covered in ITIL 5 Foundation start here: explain how modern digital products and services create value across their lifecycle, and how ITIL 5 differs from traditional IT service management.

    Value Co-Creation in Practice

    Understand how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every product and service.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated value system.

    The Seven Guiding Principles

    Use focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate to guide real decisions.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices and official practice guides in enabling consistent, effective ways of working that adapt to your organisation.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to make work visible, remove waste, and improve flow and outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Sweden?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    SEK 15440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    SEK 15440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Us for ITIL 5 Foundation Training in SwedenYour Partner in Certification Success

    As a trusted ITIL Version 5 Foundation training company in Sweden, Invensis Learning is a PeopleCert Accredited Training Organisation delivering ITIL 5 Foundation training aligned to the official AXELOS syllabus. Our programmes combine PeopleCert-accredited trainers, structured courseware, and flexible delivery designed around practical understanding and exam readiness. Whether you enrol as an individual professional or arrange corporate training for your team in Sweden, we provide a professional learning experience built on real-world application, ISO-certified quality, and dependable learner support.

    • PeopleCert Accredited Training Organisation delivering ITIL 5 Foundation training
    • PeopleCert-accredited, qualified trainers with real-world service management experience
    • Courseware aligned to the official ITIL 5 Foundation Syllabus (Version 5.0)
    • Flexible live virtual, classroom and corporate delivery for learners in Sweden
    • Case studies and practice questions to prepare for the Foundation exam
    • Guidance to help you clear the ITIL 5 Foundation exam on the first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after your training

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in SwedenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Sweden

    Upper House, 25 Gothia Towers, Mässans gata 24, 402 26 Göteborg

    ITIL Version 5 Foundation Training Location in Sweden

    Grand Hôtel, Södra Blasieholmshamnen 8, 103 27 Stockholm

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    Corporate ITIL 5 Training in SwedenFor Your Teams

    • Tailored ITIL 5 training for IT, operations and service management teams
    • Flexible delivery through live virtual, onsite or hybrid formats
    • Schedules aligned with your Swedish team availability and time zone
    • PeopleCert-accredited trainers with practical service management expertise
    • Role-based examples and case studies for stronger workplace application
    • Dedicated coordination and support for group training programmes
    • Scalable delivery for teams across Sweden and global locations

    Leading Organisations

    EricssonVolvoTele2IKEASEBScania

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The training made the ITIL Value System and guiding principles genuinely clear, and the mock questions matched the exam style. I passed the Foundation exam on my first attempt and now use the framework daily on our service desk."

    Erik Lindqvist

    Service Desk Analyst

    0/0

    A Clear Update from ITIL 4 to ITIL 5

    "Coming from ITIL 4, I wanted to understand the shift to digital product and service management. The trainer explained value streams and the product lifecycle really well, and the sessions were practical rather than theoretical."

    Anna Bergstrom

    IT Operations Specialist

    0/0

    Practical for a Product Role

    "As a product owner I joined to speak the same language as our service teams. The four dimensions and continual improvement model are things I now apply every sprint. Well structured and easy to follow online."

    Johan Nilsson

    Digital Product Owner

    0/0

    Strong Shared Framework for Our Team

    "We trained our service management team on ITIL 5 with Invensis Learning. The corporate delivery was flexible around our schedule, and the shared vocabulary has already improved how our teams handle incidents and changes."

    Karin Sundberg

    IT Service Delivery Lead, Telecom Sector

    0/0

    Reliable Partner for Team Upskilling

    "We needed to move our department from ITIL 4 to the current edition. The programme was well organised, the trainer answered every question, and our people came away confident and exam-ready. A dependable training partner."

    Mattias Holm

    Head of IT Operations, Public Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current, globally recognised grounding in service management that Swedish employers in tech, telecom, banking and the public sector actively value. With the country facing a large IT skills shortage, the credential helps you stand out for service desk, incident, change and service delivery roles.

    General

    Is the ITIL 5 Foundation certification worth it in Sweden?

    Yes. ITIL 5 Foundation gives you a current, globally recognised grounding in service management that Swedish employers in tech, telecom, banking and the public sector actively value. With the country facing a large IT skills shortage, the credential helps you stand out for service desk, incident, change and service delivery roles.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated value stream mapping and management, and an updated ITIL Value System with stronger digital-era and sustainability emphasis.

    Who governs the ITIL 5 Foundation certification?

    ITIL is owned by AXELOS, and PeopleCert is the sole publisher and examination body for all ITIL qualifications. Your ITIL 5 Foundation certificate and digital badge are issued by PeopleCert once you pass the Version 5.0 exam.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal requirements at peoplecert.org/myaxelos.

    Pricing

    How much does ITIL 5 Foundation training cost in Sweden?

    Training is available as a combined training and exam package, and pricing varies by format and schedule. We quote in local terms for learners in Sweden. Request a quote or speak with a learning advisor for current pricing and group options.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes syllabus-aligned courseware, expert instructor-led sessions, case studies, practice questions and mock exams, and learner support. Exam voucher inclusion varies by package, so confirm this when you enrol.

    How much is the ITIL 5 Foundation exam fee?

    PeopleCert sets the exam fee, and it varies by region and purchasing channel. It is often bundled with accredited training. Confirm the current amount with us or at peoplecert.org before booking.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with schedules and pricing tailored to your team size and delivery preference. Ask about group pricing for a quote suited to your organisation in Sweden.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you, and to confirm what is included in your package.

    Exam

    What is the ITIL 5 Foundation exam format?

    The exam is closed book with 40 single-answer multiple-choice questions to complete in 60 minutes. It is based on the official ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. The training and included practice questions are designed to build broad mastery across all nine topic areas.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will recognise some familiar concepts, but ITIL 4 is not required.

    Where can I take the ITIL 5 Foundation exam in Sweden?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of an accredited training and exam package.

    What if I do not pass the exam on the first attempt?

    You can resit the ITIL 5 Foundation exam; PeopleCert's resit policy and any fee apply. Our training, mock exams and first-attempt guidance are designed to prepare you thoroughly so you feel exam-ready. Verify resit details at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers the nine official topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, designed for IT and business professionals alike. The training builds understanding from the ground up, so beginners and those new to ITIL can follow it comfortably.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each in real digital environments.

    Are practice questions and mock exams included?

    Yes. The programme includes practice questions and mock exams aligned to the 40-question, 60-minute, closed-book format, plus case studies, to help you identify gaps and build confidence before exam day.

    Is the courseware aligned with the latest ITIL syllabus?

    Yes. Our courseware is aligned to the official ITIL 5 Foundation Syllabus (Version 5.0) from AXELOS and PeopleCert, so you learn the current ITIL Value System, practices and value stream content.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format, and get access to schedules and learning resources. Live virtual cohorts run regularly. See upcoming batches or talk to a learning advisor to pick a start date.

    What training formats are available in Sweden?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training. This lets professionals and teams across Sweden choose the format that fits their schedule and learning style.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme is a 16-hour course, usually delivered over two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the Foundation exam.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team to arrange a change that fits your circumstances.

    Do you provide support after the training?

    Yes. You receive learner support before, during and after the sessions, including guidance on booking your exam through PeopleCert. Reach out to a learning advisor for help at any stage of your ITIL 5 journey.