Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?Modern Service Management for the Digital Era

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations create, deliver and continually improve value. ITIL 5 Foundation certification training in Gothenburg gives IT and business professionals a modern, digital-era grounding in service management that is recognised by employers across the city's automotive, technology and logistics sectors. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It moves beyond traditional IT services to digital product and service management, adds the product and service lifecycle as a core structural element, and introduces Value Stream Mapping and Management as a dedicated topic. The training covers all nine Foundation topic areas, the four dimensions, the seven guiding principles and the continual improvement model. Delivered in live virtual and corporate formats, this course suits IT operations staff, service desk analysts, digital product managers and professionals moving on from ITIL 4. You gain courseware, mock exams and first-attempt guidance to move from learning to certification with a clear, supported path. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Gothenburg, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Modern Service Management for the Digital Era

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Gothenburg, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in GothenburgDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in GothenburgWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Gothenburg

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers in GothenburgWhy ITIL 5 Certification Pays Off

    ITIL 5 Foundation is a strong entry marker for IT service management roles across Gothenburg, valued by automotive, ICT, logistics and life sciences employers that run large digital product and service portfolios. As Volvo, Polestar and Zeekr move to software-defined products and the ICT sector keeps expanding, employers increasingly look for professionals trained on the current ITIL 5 framework. Demand runs from service desk and incident roles up to IT service and delivery managers, and here is what the market is telling us right now.

    Industry Challenges Driving ITIL 5 Demand in Gothenburg

    ITIL 5 Foundation is more than a credential. It is a modern service management foundation for Gothenburg's digital employers. Join professionals who connect IT services to value and outcomes. Start your journey today.

    Your Gothenburg Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Gothenburg's digital and industrial economy is expanding with software-defined vehicles, cloud and logistics technology, and employers increasingly separate professionals trained on the current framework from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, PayScale, Glassdoor (Sweden) 2026.

    How to Get ITIL V5 Founfdation Certified in Gothenburg Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Gothenburg is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This CourseGrounded in the Official ITIL 5 Syllabus

    Skills covered in ITIL 5 Foundation span all nine topic areas of the official AXELOS (PeopleCert) syllabus. By the end of the programme you can describe the ITIL Value System, apply the guiding principles, and explain the product and service lifecycle, management practices and value stream management.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation begin here: understand what defines digital products and services, how value is created in digital environments, and how the product and service lifecycle sustains that value over time.

    Value Co-Creation

    Learn how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, including the external PESTLE factors that shape them.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value and start where you are to keep it simple and practical and optimise and automate, to make better decisions in real digital environments.

    The Product and Service Lifecycle

    Explore the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    ITIL Management Practices

    Understand the role of ITIL 5 management practices and official practice guides that support consistent ways of working, including incident, problem, change enablement and service desk.

    Continual Improvement and Value Streams

    Work through the continual improvement model step by step and learn to identify, map and manage value streams to improve flow, visibility and outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Gothenburg?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    SEK 15440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    SEK 15440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Gothenburg

    Invensis Learning is a PeopleCert Accredited Training Organization delivering structured ITIL 5 Foundation training for individual professionals and organisations in Gothenburg. Our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001:2015 quality and ISO 27001:2022 information security certification.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • Experienced, accredited trainers with real IT service management expertise
    • Courseware aligned to the AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus
    • Flexible learning through live virtual and corporate group formats
    • Industry-driven case studies illustrating the ITIL 5 value system in practice
    • ITIL 5 Foundation mock exams and practice questions included
    • Guidance to clear the exam on your first attempt
    • Dedicated learner support before, during and after training

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

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    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in GothenburgInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Gothenburg

    Upper House, Gothia Towers, Mässans gata 24, 402 26, Göteborg

    ITIL Version 5 Foundation Training Location in Gothenburg

    Elite Plaza Hotel Gothenburg, Västra Hamngatan 3, 404 22 Göteborg

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    Corporate ITIL 5 TrainingFor Your Team in Gothenburg

    • Suitable for small, medium and large teams across your organisation
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real IT service management experience
    • Role-based and sector-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Gothenburg and global locations

    Leading Regional Employers

    Volvo GroupVolvo CarsSKFAstraZenecaEricssonSaab

    What Our Learners Say

    Passed on My First Attempt

    "The trainer explained the ITIL Value System and the four dimensions in a way that finally made service management click for me. The mock exams matched the real 40-question format, and I passed the ITIL 5 Foundation exam on my first attempt."

    Johan Bergstrom

    IT Service Desk Analyst

    0/0

    A Smooth Step up from ITIL 4

    "I was moving from ITIL 4 and wanted the current edition. The sessions on the product and service lifecycle and value stream mapping were practical and easy to apply at work. Very well structured and worth the time."

    Anna Lindqvist

    Incident Manager

    0/0

    Relevant Beyond Traditional IT

    "As a digital product owner I joined to understand how ITIL 5 connects to product management. The guiding principles and continual improvement model gave me a clear language to work with my IT teams. Good pace and knowledgeable trainer."

    Erik Nyman

    Digital Product Owner

    0/0

    Standardised Our Team on ITIL 5

    "We enrolled our service management team for corporate training to move everyone onto the current ITIL 5 framework. Delivery was flexible around our shifts, and the team now shares a common language for incident and change work. Coordination was excellent."

    Karin Ohlsson

    IT Operations Lead, Automotive Sector

    0/0

    Strong Outcomes for Our Teams

    "Invensis Learning ran an onsite ITIL 5 Foundation programme for our support and delivery groups. The syllabus-aligned content and sector-relevant examples helped adoption, and pass rates across the cohort were strong. A reliable training partner."

    Fredrik Sandberg

    L&D Manager, ICT Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and management practices. It suits IT and business professionals, service desk and operations staff, and digital product owners.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and management practices. It suits IT and business professionals, service desk and operations staff, and digital product owners.

    Is the ITIL 5 Foundation certification worth it in Gothenburg?

    Yes. ITIL is the world's most widely adopted IT service management framework, and Gothenburg's automotive, ICT and logistics employers increasingly want professionals trained on the current edition. IT Service Manager roles in Sweden average around 630,000 kr a year, so a recognised credential supports both employability and earnings.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core element, adds Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System with a stronger digital-era and sustainability focus.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. You can verify the current renewal options at peoplecert.org.

    Do I need ITIL 4 Foundation before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone regardless of prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required to enrol or sit the exam.

    Pricing

    How much does ITIL 5 Foundation training cost in Gothenburg?

    Training is typically purchased as a combined training and exam package, and the price varies by format and schedule. The AXELOS (PeopleCert) exam fee also varies by region and channel. For current pricing tailored to you, request a quote or speak with a learning advisor.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes syllabus-aligned courseware, industry case studies, practice questions and mock exams, first-attempt guidance and learner support. An exam voucher is often bundled in accredited training packages. Confirm the exact inclusions for your chosen plan when you enrol.

    Is the exam fee included in the training price?

    An ITIL 5 Foundation exam voucher is often included in accredited training and exam packages, though this can depend on the plan you choose. Ask your learning advisor to confirm whether the exam is bundled before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and product teams. Contact us for a tailored group quote for your team in Gothenburg.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus and its nine topic areas. It can be taken online proctored via PeopleCert OnVUE or at an authorised test centre.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice examination delivered by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65 percent, which means answering at least 26 out of 40 questions correctly. Our mock exams mirror this format so you can build readiness across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through an Accredited Training Organization as part of a training and exam package.

    What if I do not pass the exam on the first attempt?

    Our training includes mock exams and first-attempt guidance to help you pass the first time. If you need to re-sit, PeopleCert applies its own re-sit policy and fees, which you can confirm at peoplecert.org. Ask your advisor about retake support on your plan.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The training covers the nine ITIL 5 Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The training shows you how to apply them in real digital environments.

    Can a beginner take ITIL 5 Foundation training?

    Yes. There are no prerequisites and no prior ITIL or IT service management knowledge is required. The course starts from core concepts and builds up, with case studies and mock exams so beginners can follow comfortably and prepare with confidence.

    What learning materials are provided?

    You receive courseware aligned to the AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, industry case studies, practice questions and mock exams. These help you connect the framework to realistic service delivery scenarios and prepare for the exam.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the 40-question exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Gothenburg?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. To see upcoming batches, view our schedules or talk to a learning advisor.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group training. You can choose the format that fits your schedule, whether you are an individual professional or a team in Gothenburg.

    Are there prerequisites to enrol?

    No. ITIL 5 Foundation has no formal prerequisites, so anyone can enrol regardless of education, experience or prior ITIL knowledge. It is designed as the entry point to the ITIL 5 scheme.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact our support team and they will help arrange a batch that suits you.

    How soon can I start?

    New cohorts run regularly across flexible weekday and weekend schedules. See our upcoming schedules for the next available batch, or speak with a learning advisor to pick a start date that works for you.