Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation?Your Entry Point into Modern Service Management

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations continually co-create value. Our ITIL 5 Foundation certification training in Stockholm gives IT and business professionals a structured, exam-focused route to this globally recognised credential. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on the product and service lifecycle, value stream management and the digital era. The programme covers all nine Foundation topic areas at awareness level and prepares you for the closed-book PeopleCert exam of 40 questions in 60 minutes, with a 65 per cent pass mark. Delivered in live virtual and corporate formats over 16 hours, the training suits professionals moving up from ITIL 4, newcomers to service management, digital product owners and DevOps or Agile practitioners. You gain accredited courseware, case studies and mock questions to move from learning to certified with a clear, supported path. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Stockholm, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation?Your Entry Point into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Stockholm, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in StockholmDo You Qualify for the ITIL V5 Foundation Exam?

    The Real Payoff of Getting ITIL 5 CertifiedValue for Professionals and Teams Alike

    ITIL V5 Foundation Exam Format in StockholmWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Stockholm

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Career Paths in StockholmRoles, Demand and Earning Power

    ITIL 5 Foundation is fast becoming the current-edition marker of service management knowledge across Stockholm, valued by telecom, fintech, IT services, product tech and public-sector employers that run large, complex digital services. As organisations adopt cloud, AI and automation and move from ITIL 4 to the newest framework, credentialed practitioners are increasingly sought after. Demand spans service desk analysts through to service delivery, change and IT operations managers, and here is what the market is telling us right now.

    What Is Driving ITIL 5 Demand Across Stockholm

    ITIL 5 Foundation is more than a certificate. It is a career and capability multiplier for service management professionals. Join those who bring the current framework to Stockholm's digital teams. Start your journey today.

    Your Stockholm Career Transformation

    Before and After You Earn ITIL 5

    The Stockholm Career Shift

    Stockholm's digital economy is expanding with cloud, AI and public-sector modernisation, and employers increasingly separate current-edition, certified practitioners from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, Glassdoor, PayScale (Sweden) 2026.

    How to Get ITIL V5 Founfdation Certified in Stockholm Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Stockholm is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will Master in the ProgrammeNine ITIL 5 Foundation Topic Areas

    This ITIL 5 Foundation programme builds awareness-level knowledge across all nine official topic areas from the AXELOS Version 5.0 syllabus. By the end, you can explain the framework's core concepts and are ready for the closed-book PeopleCert exam.

    Digital Product and Service Management

    Explain what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern service management.

    The ITIL Value System and Guiding Principles

    Describe how the ITIL Value System brings together governance, value chain activities, practices and improvement, and apply the seven guiding principles to real decisions.

    Value Co-Creation and the Four Dimensions

    Weigh outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management for a holistic approach.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    Management Practices and Continual Improvement

    Explain the role of ITIL management practices and practice guides, and use the continual improvement model to sustain long-term organisational success.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Stockholm?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    SEK 15440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    SEK 15440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Your ITIL 5 Training Partner in StockholmPeopleCert-Aligned Experts

    Recognised as a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations in Stockholm who want the current, digital-era service management framework. As a PeopleCert Accredited Training Organization, we combine qualified trainers, official Version 5.0 courseware and flexible delivery with learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering the official ITIL 5 Version 5.0 syllabus
    • Qualified, PeopleCert-accredited trainers with real IT service management experience
    • Flexible formats: live virtual instructor-led and corporate group training
    • Accredited courseware, case studies and mock questions aligned to the exam
    • Guidance aimed at clearing the ITIL 5 Foundation exam on the first attempt
    • 16-hour programme covering all nine Foundation topic areas
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified for quality and information security

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

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    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in StockholmInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Stockholm

    NOFO Hotel, Tjärhovsgatan 11, 116 21 Stockholm

    ITIL Version 5 Foundation Training Location in Stockholm

    Hotel Kung Carl, Birger Jarlsgatan 21, 111 45 Stockholm

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    ITIL 5 Training for Stockholm TeamsUpskill Your IT Function

    • Suitable for small, medium and large IT and digital teams
    • Customised schedules aligned with your team availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Trainers with relevant service management and industry experience
    • Role-based examples and case discussions for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Stockholm and other regions

    Leading Organisations

    EricssonTeliaTietoevryCGINordeaSEB

    What Our Learners Say

    Upgraded to the Current Framework with Confidence

    "Coming from ITIL 4, I wanted the current edition without wasting time. The trainer made the ITIL Value System and value streams genuinely clear, and I passed the PeopleCert exam on my first attempt."

    Johan Lindqvist

    IT Service Manager

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    Practical and Exam-Ready

    "The mock questions matched the real exam format well and the sessions were practical, not just theory. I now use the guiding principles and lifecycle thinking in my day-to-day service desk work."

    Sofia Bergstrom

    Service Desk Team Lead

    0/0

    A Clear Entry Point into Service Management

    "As a product owner new to ITIL, I found the digital product and service management concepts easy to follow. The 16-hour format fitted around my work and the courseware was well structured."

    Erik Andersson

    Digital Product Owner

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    Standardised Our Team on the Current Edition

    "We moved our whole IT operations team from ITIL 4 to ITIL 5 with Invensis Learning. The corporate sessions were tailored to our services and gave everyone a shared language for change and improvement."

    Anna Karlsson

    Head of IT Operations, Telecom Sector

    0/0

    Great Fit for Corporate Upskilling

    "The group training was well organised and delivery was flexible around our shifts. Our service desk now applies continual improvement consistently, and manager feedback on incident handling has been positive."

    Mikael Nyström

    L&D Manager, Financial Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you the current-edition service management framework that Stockholm employers in telecom, fintech, IT services and the public sector increasingly ask for. With around 8 in 10 Swedish employers short on ICT talent, a recognised AXELOS (PeopleCert) credential helps you stand out and progress into service management roles.

    General

    Is the ITIL 5 Foundation certification worth it in Stockholm?

    Yes. ITIL 5 Foundation gives you the current-edition service management framework that Stockholm employers in telecom, fintech, IT services and the public sector increasingly ask for. With around 8 in 10 Swedish employers short on ICT talent, a recognised AXELOS (PeopleCert) credential helps you stand out and progress into service management roles.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value in modern digital environments.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and stronger digital-era and sustainability emphasis.

    Who should take ITIL 5 Foundation?

    It suits IT professionals new to ITIL, practitioners upgrading from ITIL 4, digital product owners, business professionals working with digital teams, and DevOps, Agile or SRE practitioners. There are no prerequisites, so it is open to anyone wanting current service management knowledge.

    How long is ITIL 5 Foundation valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited Version 5.0 courseware, 16 hours of instructor-led training across all nine topic areas, case studies, mock questions and learner support. Exam voucher inclusion varies by package. Speak with a learning advisor for a quote tailored to Stockholm.

    How much does ITIL 5 Foundation training cost in Stockholm?

    Training price varies by format and whether the exam voucher is bundled, so it is quoted on request for Stockholm learners. Live virtual and corporate group options are available. Request a quote to see current pricing and any group discounts.

    How much is the ITIL 5 Foundation exam fee?

    The PeopleCert exam fee varies by region and purchasing channel, so it is confirmed at the time of booking. It is often bundled with accredited training. Verify current pricing at peoplecert.org or ask our team to include it in your quote.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and digital teams in Stockholm. Onsite, live virtual and blended delivery are available. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions, based on the AXELOS Version 5.0 syllabus. It is delivered online through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice format.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 per cent, which means you need at least 26 correct answers out of 40. Our training and mock questions are geared towards a confident first-attempt pass.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare effectively.

    Where can I sit the exam in Stockholm?

    You can take the exam online from home or the office via PeopleCert OnVUE proctoring, available around the clock, or at a PeopleCert authorised test centre. It is usually arranged as part of a training and exam package.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. There are no prerequisites and the syllabus is taught at awareness level, so beginners are welcome. Whether you are new to ITIL or upgrading from ITIL 4, the trainer builds concepts from the ground up with practical examples.

    How long is the training and what format is it?

    The programme runs for 16 hours, typically delivered as a two-day intensive or across extended half-days. It is offered as live virtual instructor-led training and as corporate group training for teams.

    What learning materials are provided?

    You receive accredited ITIL 5 Version 5.0 courseware, industry-driven case studies, mock questions and revision aids mapped to the nine Foundation topic areas, plus learner support to help you prepare for the exam.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current edition published by PeopleCert, so you learn the newest framework rather than a legacy edition.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, accredited courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Stockholm?

    We offer online (live virtual) instructor-led training and customised corporate group training for teams in Stockholm. Both cover the full 16-hour syllabus, so you can choose the format that fits your schedule.

    How soon can I start?

    New batches run regularly, so you can usually start within a short time of enrolling. Check the upcoming schedules for the next live virtual dates, or ask an advisor about corporate sessions timed around your team.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled under our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.