Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation and Why It MattersA Modern Digital Service Management Credential

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, developed and examined by PeopleCert, that introduces digital product and service management, the ITIL Value System, and the practices organisations use to create and continually improve value. ITIL 5 Foundation certification training in Slovenia gives you a modern, digital-era grounding recognised by employers worldwide. Based on the current ITIL 5 (Version 5.0) syllabus, the course moves beyond traditional IT service management to cover the full product and service lifecycle, value co-creation, the four dimensions, the seven guiding principles, and Value Stream Mapping and Management. There are no prerequisites, so it suits IT professionals, product owners, DevOps and Agile practitioners, and business colleagues who work with digital service teams. With Slovenia investing heavily in digital transformation and facing a real shortage of ICT talent, professionals who can standardise service delivery are in demand across banking, telecoms and the public sector. Start your ITIL 5 journey with Invensis Learning and turn service-management knowledge into a globally recognised credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Slovenia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation and Why It MattersA Modern Digital Service Management Credential

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Slovenia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in SloveniaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off in SloveniaSkills Employers Are Hiring For

    ITIL V5 Foundation Exam Format in SloveniaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Slovenia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Lead in SloveniaIn-Demand Roles and Earning Power

    ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation gives Slovenian professionals a current, digital-era version employers recognise. With banking, telecoms, insurance and the public sector modernising service delivery, and a persistent shortage of ICT talent, certified professionals are increasingly sought after. Demand spans the ladder, from service desk analyst to IT service manager and IT director, and here is what the market is telling us now.

    IT Service Challenges Fuelling ITIL Demand in Slovenia

    ITIL 5 Foundation is more than a credential. It is a practical toolkit for teams that run digital products and services. Join professionals in Slovenia who are standardising service delivery and co-creating value. Start your journey today.

    Your Slovenia Career Transformation

    Where You Are Today Versus ITIL 5 Certified

    The Upgrade Employers Reward

    Slovenia's digital economy is expanding with public-sector modernisation and heavy investment in tech, and employers increasingly separate certified service-management professionals from the rest. Here is which side of that line you want to be on.

    Sources: boljsaplaca.si, Glassdoor (Slovenia) 2026.

    How to Get ITIL V5 Founfdation Certified in SloveniaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Slovenia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities for Modern Service Teams

    In ITIL 5 Foundation you will learn how modern organisations design, deliver and improve digital products and services, covering all nine topic areas of the ITIL 5 (Version 5.0) syllabus. By the end, you can speak the language of digital service management and apply it in real teams.

    Apply Digital Product and Service Concepts

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle.

    Drive Value Co-Creation with Stakeholders

    Learn how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability in service decisions.

    Work Across the Four Dimensions

    Apply the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach.

    Navigate the ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one system.

    Use the Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    Manage the Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they work together to create value.

    Practices and Continual Improvement

    Explore the role of ITIL management practices and practice guides, and use the continual improvement model to sustain long-term organisational success.

    Map and Manage Value Streams

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and using flow metrics to improve delivery across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Slovenia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Training in Slovenia

    As a trusted ITIL Version 5 Foundation training company in Slovenia, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations that want a current, digital-era grounding in IT service management and a clear route to the PeopleCert exam. Our programmes combine PeopleCert-accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Slovenia, we provide a professional learning experience built around practical understanding, real-world application and exam readiness. As an ISO 9001 and ISO 27001 certified provider, we hold our delivery to international standards.

    • PeopleCert-accredited trainers with real IT service management experience
    • AXELOS-aligned ITIL 5 (Version 5.0) courseware and study resources
    • Flexible formats: live online, classroom and corporate group training
    • Practice questions and mock exams mapped to the 40-question ITIL exam
    • First-attempt exam guidance and dedicated pre and post-training support
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified
    • Customised schedules for professionals and teams across Slovenia
    • Trusted by learners and organisations across many industries worldwide

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    ITIL Version 5 Foundation Training Locations in SloveniaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Slovenia

    Exe Lev, 1, Vošnjakova ulica, Grajski grič, Quarter community Center, Ljubljana, Administrative Unit Ljubljana, 1000, Slovenia

    ITIL Version 5 Foundation Training Location in Slovenia

    Grand Hotel Union Eurostars, 1, Miklošičeva cesta, Ledina, Grajski grič, Quarter community Center, Ljubljana, Administrative Unit Ljubljana, 1000, Slovenia

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    Corporate ITIL 5 Training in SloveniaUpskill Your IT Teams

    • Suitable for small, medium and large teams and whole departments
    • Customised schedules aligned to your team's availability
    • Delivery through onsite, offsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with practical service-management expertise
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and support for corporate training programmes
    • Scalable delivery for teams across Slovenia and global locations

    Trusted by Leading Organisations

    NLBTelekom SlovenijeA1 SlovenijaPetrolComtradeZavarovalnica Triglav

    What Our Learners Say

    Passed First Time and Applying It Daily

    "The trainer made the ITIL Value System and the four dimensions genuinely easy to grasp. The mock exams mirrored the real 40-question paper, and I passed comfortably on my first attempt. I now use the guiding principles in my daily service desk work."

    Luka Novak

    Service Desk Analyst

    0/0

    A Smooth Update to ITIL 5

    "Coming from ITIL 4, I wanted to update to the current version. The course explained the product and service lifecycle and value stream mapping clearly, with real examples. The live online sessions fitted around my work in Ljubljana."

    Maja Kovac

    IT Operations Specialist

    0/0

    Approachable Even Without IT Service Background

    "As a product owner with no ITIL background, I found the training approachable and practical. Value co-creation and continual improvement changed how I think about our digital services. The materials were well structured and easy to revise from."

    Nejc Horvat

    Digital Product Owner

    0/0

    A Shared Language Across Our Team

    "We trained our service management team through Invensis Learning. The corporate sessions were tailored to our banking context and gave everyone a shared language for incidents, problems and change. Delivery quality has been noticeably more consistent since."

    Ana Zupancic

    IT Service Manager, Banking Sector

    0/0

    Scalable, Credible Corporate Training

    "Rolling out ITIL 5 across our operations teams needed a partner who could scale and customise. The trainers were credible, the scheduling flexible, and the value stream focus tied directly to our efficiency goals. A strong return on our training investment."

    Miha Kranjc

    Head of IT, Telecommunications

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the service lifecycle and key practices. It suits IT professionals, product owners, DevOps and Agile practitioners, and business colleagues who work with digital service teams.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the service lifecycle and key practices. It suits IT professionals, product owners, DevOps and Agile practitioners, and business colleagues who work with digital service teams.

    Is ITIL 5 Foundation worth it for professionals in Slovenia?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 gives you the current, digital-era version. With Slovenia investing in digital transformation and facing an ICT skills shortage, certified professionals are in demand across banking, telecoms, insurance and the public sector.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Do I need prior ITIL knowledge or experience?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Slovenia?

    The training fee varies by format, whether live online, classroom or corporate group training. It typically includes AXELOS-aligned courseware, practice questions, mock exams and learner support. For current pricing in euros and a tailored quote, request one from a learning advisor.

    What is included in the ITIL 5 Foundation course fee?

    The fee usually includes AXELOS-aligned courseware, practice questions, mock exams mapped to the 40-question paper, first-attempt exam guidance, and pre and post-training support. An exam voucher is often bundled in accredited packages. Confirm the exact inclusions when you enrol.

    Is the exam fee included in the training price?

    This depends on the package. Many accredited training packages bundle the PeopleCert exam voucher with the course, while some price it separately. PeopleCert exam pricing varies by region and channel, so confirm what is included before you buy.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desk, operations and product teams. Contact us for a tailored quote for your team in Slovenia.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than any single section.

    What topics does the exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Where can I take the ITIL 5 Foundation exam in Slovenia?

    You can take it online from home or the office via PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is often arranged through an accredited training and exam package.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is entry level with no prerequisites, so beginners are welcome. The training explains concepts from the ground up with real examples, and provides practice questions and mock exams to build confidence before the exam.

    How long is the training and how is it delivered?

    The instructor-led programme runs for 16 hours, typically over two full days or four half-days. It is delivered as live online (virtual) instructor-led training, classroom, or customised corporate group sessions.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full mock exams mapped to the 40-question, 60-minute closed-book format, plus quizzes and case studies to help you identify weak areas and build exam readiness.

    Is the courseware aligned with the current ITIL syllabus?

    Yes. The courseware is aligned to the AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current edition published by PeopleCert, so you study against the latest content.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Slovenia.

    How soon can I start?

    New live online cohorts run regularly, and self-scheduled options let you begin quickly. Check the upcoming schedules for the next available batch, or contact a learning advisor to find a start date that works for you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.