Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge Certification?Your Fast Route to ITIL 5

    The ITIL Foundation Bridge Version 5 (ITIL 5 Bridge) is a transition qualification from AXELOS (PeopleCert) that lets professionals who already hold ITIL 4 Foundation update their knowledge and credential to ITIL 5. ITIL 5 Foundation Bridge certification training in Chiang Mai gives practising IT service management professionals an efficient, one-day route to the current framework without repeating content they already know. Governed by AXELOS and examined by PeopleCert, the Bridge focuses only on what is new and changed in ITIL (Version 5): digital product and service management, the product and service lifecycle, value stream management, and an enhanced value co-creation model. Pass the 20-question exam and you hold the ITIL 5 Foundation credential, exactly as if you had sat the full ITIL 5 Foundation exam. For service desk leads, change and incident managers, and ITSM consultants across Chiang Mai's growing software and digital sector, keeping your ITIL credential current signals that you work to the latest global standard. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chiang Mai, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge Certification?Your Fast Route to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chiang Mai, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in Chiang MaiDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain by Bridging to ITIL 5For Professionals and Teams

    ITIL V5 Foundation Exam Format in Chiang MaiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Chiang Mai

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Outlook in Chiang MaiRoles, Sectors and Demand

    ITIL 5 is fast becoming the service management standard that Chiang Mai employers expect, from software houses and IT outsourcing firms to telecom, banking and public-sector teams driving Thailand 4.0. As organisations modernise digital services, professionals who hold the current ITIL 5 credential stand out for roles from service desk lead to IT service manager. Here is what the northern Thailand market is signalling right now.

    Why ITIL 5 Skills Are in Demand Across Chiang Mai

    The ITIL 5 Bridge is the fastest way for ITIL 4 certified professionals to stay current. Update your credential in a single day and lead on the latest service management standard. Start today.

    Your Chiang Mai Career Transformation

    From ITIL 4 Today to ITIL 5 Tomorrow

    Your Bridge Transformation

    Chiang Mai's software, outsourcing and enterprise IT employers are moving to ITIL 5 as their service management baseline, and they increasingly separate professionals on the current credential from those still on ITIL 4 alone. Here is the shift the Bridge delivers.

    Sources: Glassdoor, PayScale, JobsDB (Thailand) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in Chiang MaiStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Chiang Mai is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Thailand is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in the ITIL 5 BridgeFocused on What Changed in ITIL 5

    This ITIL 5 Bridge programme teaches only what is new and changed in ITIL 5 compared with ITIL 4, so you build current capability fast. By the end you can apply digital product and service management, the product and service lifecycle, and value stream management in your own service environment.

    Key Enhancements in ITIL 5

    Identify what has changed since ITIL 4, from new concepts and refined terminology to the structural shift toward digital product and service management, so you can adopt ITIL (Version 5) with confidence.

    Digital Product and Service Management

    Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how the product and service lifecycle of Discovery, Design, Build, Operation, Delivery and Support structures delivery.

    Updated ITIL 5 Language and Concepts

    Use the new and redefined ITIL 5 vocabulary correctly, and apply updated core concepts such as the guiding principles, four dimensions and value co-creation across teams, partners and stakeholders.

    Enhanced Value Creation

    Apply the ITIL 5 value creation model across the full stakeholder ecosystem, linking strategy to delivery and measurable outcomes, including a stronger focus on experience and sustainability.

    Value Stream Mapping and Management

    Work with value stream management as a dedicated ITIL 5 discipline, mapping and improving how value flows from demand to outcome in digital service delivery.

    Applying ITIL 5 in Practice

    Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge to improve collaboration, service performance and results in real organisational contexts.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Chiang Mai?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    THB 17990

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    THB 17990

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning for Bridge Training in Chiang MaiLearn from a PeopleCert ATO

    As a trusted ITIL (Version 5) Foundation Bridge training company in Chiang Mai, Invensis Learning delivers ITIL 5 Bridge training as a PeopleCert Accredited Training Organization, with PeopleCert-accredited trainers and courseware aligned to the official AXELOS ITIL Foundation Bridge Version 5 syllabus. We help ITIL 4 certified professionals and teams update to ITIL 5 efficiently, whether you learn live online or onsite in Chiang Mai. With ISO 9001:2015 and ISO 27001:2022 certified operations, flexible delivery and dedicated learner support before, during and after training, we make getting ITIL 5 certified straightforward and reliable.

    • PeopleCert Accredited Training Organization delivering the official ITIL 5 Bridge course
    • Trainers accredited by PeopleCert with real IT service management experience
    • Courseware aligned to the AXELOS ITIL Foundation Bridge Version 5 syllabus
    • Flexible live online (live virtual) and onsite delivery for individuals and teams
    • Focused one-day format that respects the schedules of working professionals
    • Practice questions and first-attempt guidance for the ITIL 5 Bridge exam
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after your training

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    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in Chiang MaiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Chiang Mai

    Shangri-La Hotel Chiang Mai, 89/8, Chang Khlan Road, Chiang Mai Municipality, Pa Daed, Mueang Chiang Mai District, Chiang Mai Province, 50100, Thailand

    ITIL V5 Foundation Bridge Training Location in Chiang Mai

    Chiang Mai Marriott Hotel, Chiang Mai

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    Corporate Bridge Training, Chiang MaiUpskill Your ITSM Team

    • Transition your entire ITSM team from ITIL 4 to ITIL 5 in one day per person
    • Customised schedules that fit your team's availability and workload
    • Live virtual, onsite or hybrid delivery for teams across Chiang Mai and Thailand
    • PeopleCert-accredited trainers with hands-on service management experience
    • Standardise ITIL 5 language and practice across departments
    • Progress tracking and dedicated coordination for group training
    • Volume-based pricing for small, medium and large teams

    Trusted by Teams Across Thailand

    Manao SoftwareLanna SoftworksAware GroupAISTrue DigitalSCB

    What Our Learners Say

    Updated to ITIL 5 in a Single Day

    "I already held ITIL 4 Foundation, so the Bridge was ideal. In one day I understood exactly what changed in ITIL 5, from digital product and service management to value streams, and passed the exam the same week. My credential is finally current."

    Somchai Prasert

    IT Service Desk Lead

    0/0

    Efficient and Well Focused

    "The trainer focused only on the new and changed content, which respected the ITIL 4 knowledge I already had. The updated language and value creation topics were explained clearly, and the mock questions matched the real exam format well."

    Nattaya Wongsawat

    ITSM Analyst

    0/0

    Directly Relevant to My Role

    "As a change and incident manager, I needed my credential to reflect the latest standard. The lifecycle and value stream sessions were directly relevant to my work, and the first-attempt guidance helped me feel ready on exam day."

    Kittipong Chai

    Change and Incident Manager

    0/0

    Whole Team Transitioned with Minimal Downtime

    "We moved our whole service management team to ITIL 5 through Invensis Learning. The one-day format meant minimal disruption, and everyone now shares the same current terminology. Coordination and scheduling for the group were handled smoothly."

    Pornthip Srisai

    IT Operations Manager, Software Services

    0/0

    Standardised Practice Across Distributed Teams

    "Rolling our outsourcing teams onto ITIL 5 was straightforward with Invensis. The onsite delivery fit our calendar, the trainer tailored examples to our service context, and the standardised ITIL 5 language has already improved how our distributed teams work together."

    David Harrington

    Head of IT, IT Outsourcing Firm

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL Foundation Bridge Version 5 is a transition qualification from AXELOS (PeopleCert) for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. It focuses only on what is new and changed in ITIL 5, so you avoid repeating content you already know.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL Foundation Bridge Version 5 is a transition qualification from AXELOS (PeopleCert) for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. It focuses only on what is new and changed in ITIL 5, so you avoid repeating content you already know.

    Who should take the ITIL 5 Bridge?

    The Bridge is designed specifically for professionals who already hold ITIL 4 Foundation, such as service desk leads, incident and change managers, ITSM analysts and consultants. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course instead.

    Is the ITIL 5 Bridge worth it for professionals in Chiang Mai?

    Yes. Chiang Mai employers across software, outsourcing, telecom, banking and the public sector increasingly expect the current ITIL edition. Holding the ITIL 5 Foundation credential keeps your profile relevant for roles from service desk lead to IT service manager, where senior pay reaches around THB 1.08M a year.

    What credential do I receive after passing?

    Passing the Bridge exam grants you the ITIL 5 Foundation credential, equivalent to having taken and passed the full ITIL 5 Foundation exam. It also enables progression to higher ITIL 5 qualifications.

    How long is the ITIL 5 Foundation credential valid?

    The ITIL 5 Foundation credential earned through the Bridge is valid for three years. To keep it current, you renew every three years by earning 60 CPD (Continuing Professional Development) points.

    Should I take the Bridge or the full ITIL 5 Foundation?

    If you hold ITIL 4 Foundation, the Bridge is the faster route to ITIL 5 Foundation, taking one day rather than the two-day full course. If you do not hold ITIL 4 Foundation, take the full ITIL 5 Foundation qualification instead.

    Pricing

    How much does ITIL 5 Bridge training cost in Chiang Mai?

    Pricing for the ITIL 5 Bridge varies by delivery format and whether you choose individual or group training, so it is available on request. Contact a learning advisor for a tailored quote for Chiang Mai.

    What is included in the course fee?

    The training fee typically includes courseware aligned to the ITIL Foundation Bridge Version 5 syllabus, practice questions, mock assessments, first-attempt exam guidance and learner support. Confirm the exact inclusions, including the exam voucher, when you request a quote.

    Is the exam fee included in the training price?

    The PeopleCert exam fee may be bundled or billed separately depending on your package. PeopleCert pricing varies by region and channel, so confirm whether the exam voucher is included when you book. Ask us for a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and whole IT functions. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam has 20 multiple-choice questions to be completed in 30 minutes. It is closed book and uses single-answer questions, focused entirely on what is new and changed in ITIL 5 relative to ITIL 4.

    What is the passing score for the ITIL 5 Bridge exam?

    The passing score is 65%, which means answering 13 of the 20 questions correctly. The exam is set and delivered by PeopleCert.

    How and where can I take the exam?

    You can sit the exam online through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options are available to candidates in Chiang Mai and worldwide.

    What are the prerequisites for the exam?

    You must hold ITIL 4 Foundation (or an accepted equivalent) to take the Bridge exam. The Bridge assumes ITIL 4 knowledge as a baseline and does not re-test it.

    What does the Bridge exam cover?

    The exam covers five topic areas: Key Enhancements in ITIL (Version 5), Digital Product and Service Management Evolution, Updated Language and Core Concepts, Enhanced Value Creation Approach, and Applying ITIL (Version 5) in Practice.

    What if I do not pass on the first attempt?

    You can re-sit the exam through PeopleCert; re-sit policy and fees are set by PeopleCert, so confirm the current terms when you book. Our first-attempt guidance and mock questions are designed to help you pass the first time.

    Course Content

    What topics does the ITIL 5 Bridge cover?

    The programme covers the five ITIL 5 Bridge topics: key enhancements in ITIL 5, digital product and service management, updated language and core concepts, enhanced value creation, and applying ITIL 5 in practice, including value stream management and the product and service lifecycle.

    How long is the training?

    The ITIL 5 Bridge is delivered in one day of eight hours, or across two half-days totalling the same eight hours. It covers only the new and changed content, assuming ITIL 4 Foundation knowledge as a baseline.

    Do I need prior experience to take this course?

    You need to hold ITIL 4 Foundation (or an accepted equivalent) before taking the Bridge. Beyond that prerequisite, the course is designed for practising service management professionals and builds directly on knowledge you already have.

    Are practice questions and mock exams included?

    Yes. The programme includes practice questions and mock assessments aligned to the 20-question, single-answer format, so you can identify weak areas and build readiness before exam day.

    Is the courseware aligned to the latest syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL Foundation Bridge Version 5 syllabus and is delivered by PeopleCert-accredited trainers.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format, and receive access to schedules and learning resources. Because the Bridge is a focused one-day course, batches run regularly. Talk to a learning advisor to find the next available date.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, onsite training, and customised corporate group training, so you can choose the format that fits your schedule in Chiang Mai.

    Can a whole team be trained together?

    Yes. Corporate group training lets you transition an entire service management team to ITIL 5 together, with customised schedules and delivery onsite or live virtual across Chiang Mai and Thailand. Ask about group pricing.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.