Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It MattersA Current-Edition Service Management Credential

    The ITIL Version 5 Foundation (ITIL 5 Foundation) certification is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert, and it introduces the core ideas of modern digital product and service management. This ITIL Version 5 Foundation certification training in Port of Spain gives IT and business professionals a recognised, current-edition credential that employers across Trinidad and Tobago value. Built around ITIL 5 (Version 5.0), the programme covers the ITIL Value System, the product and service lifecycle, the seven guiding principles and value stream management, and prepares you for the 40-question, 60-minute closed-book exam. There are no formal prerequisites, so the course suits service desk staff, IT operations teams, digital product owners and career changers alike. As Port of Spain's banks, telecoms, energy firms and shared-services centres accelerate digital transformation, current ITIL 5 knowledge helps you stand out. Start your ITIL journey with Invensis Learning and turn structured service management skills into career momentum.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Port Of Spain, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It MattersA Current-Edition Service Management Credential

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Port Of Spain, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Port Of SpainDo You Qualify for the ITIL V5 Foundation Exam?

    The Career Payoff of Getting ITIL 5 CertifiedValue for Professionals and Teams

    ITIL V5 Foundation Exam Format in Port Of SpainWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Port Of Spain

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Roles and Demand in Port of SpainYour Higher-Value IT Path

    ITIL 5 Foundation has become a practical marker of modern service management skill across Trinidad and Tobago, valued by banks, telecoms, energy firms, shared-services centres and public-sector bodies that run always-on digital services. As the national digital transformation agenda advances and organisations modernise IT delivery, employers increasingly look for current-edition ITIL knowledge. Demand spans service desk and support roles up to service delivery and IT management, and here is what the Port of Spain market is telling us right now.

    Market Forces Driving ITIL Demand in Trinidad and Tobago

    ITIL 5 Foundation is more than a certificate. It is a springboard into higher-value IT service roles across Port of Spain. Join professionals building modern service management skills and start your journey today.

    Your Port of Spain Career Transformation

    Where ITIL 5 Foundation Takes Your Career

    Before and After the Credential

    Trinidad and Tobago's banks, telecoms, energy firms and public bodies are accelerating digital service delivery, and employers increasingly separate ITIL-certified professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, SalaryExpert, Paylab (Trinidad and Tobago) 2026.

    How to Get ITIL V5 Founfdation Certified in Port Of Spain Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Port Of Spain is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    Skills You Will Build in ITIL 5 FoundationCapabilities You Can Apply at Work

    This ITIL 5 Foundation programme builds practical service management knowledge mapped to the nine official exam topic areas. By the end, you can describe the ITIL Value System, apply the guiding principles and prepare confidently for the 40-question PeopleCert exam.

    Digital Product and Service Management

    Understand what sets modern digital products and services apart, how value is created and co-created with consumers, and how products and services are managed across their full lifecycle within the ITIL 5 framework.

    The ITIL Value System

    Learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated approach to creating value.

    The Seven Guiding Principles

    Apply the ITIL guiding principles, from focus on value and start where you are to keep it simple and practical and optimise and automate, to make better service decisions in real digital environments.

    The Product and Service Lifecycle

    Work through the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and see how they connect to create and sustain value.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices such as incident, problem and change enablement, and how official practice guides support consistent, effective ways of working.

    Value Streams and Continual Improvement

    Use value stream mapping to improve flow and visibility, identify waste, and apply the continual improvement model to drive lasting service and organisational gains.

    Who Should TakeITIL V5 Foundation Certification Training in Port Of Spain?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    TTD 9630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    TTD 9630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in Port of SpainA Trusted, Accredited Partner

    As a leading ITIL 5 Foundation training company in Port of Spain, Invensis Learning delivers training for professionals and organisations as a PeopleCert Accredited Training Organization. Our 16-hour programme combines accredited trainers, current ITIL 5 courseware, flexible delivery and dedicated exam support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, exam readiness and real workplace application.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • Accredited, experienced trainers with real ITSM expertise
    • Flexible online (live virtual), classroom and onsite formats
    • Focused 16-hour programme aligned to the ITIL 5 syllabus
    • Mock exams and practice questions for the PeopleCert exam
    • Guidance to clear the ITIL 5 Foundation exam on first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified operations
    • Dedicated learner support before, during and after training

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Port Of SpainInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Port Of Spain

    Hyatt Regency Trinidad, 1, Wrightson Road, Downtown, Port of Spain, 100623, Trinidad and Tobago

    ITIL Version 5 Foundation Training Location in Port Of Spain

    Hilton Trinidad & Conference Centre, Lady Young Road, Saint Ann's, Port of Spain, San Juan-Laventille, 101002, Trinidad and Tobago

    corporate banner

    Corporate ITIL 5 Training for TeamsConsistent Service Practices

    • Tailored ITIL 5 training for small, medium and large teams
    • Delivered onsite in Port of Spain or via live virtual sessions
    • Schedules aligned to your team's availability
    • Accredited trainers with banking, telecoms and energy exposure
    • Role-based examples for real workplace application
    • Progress tracking and dedicated coordination
    • Scalable across Trinidad and Tobago and regional teams

    Trusted by Leading Organisations

    Republic BankScotiabankTSTTDigicelMassy GroupFirst Citizens

    What Our Learners Say

    A Clear Path into Service Management

    "I came from a help desk role with no framework knowledge. The ITIL 5 Foundation course explained the Value System and guiding principles in plain terms, and the mock exams got me ready. I passed the PeopleCert exam on my first attempt."

    Aaliyah Mohammed

    IT Support Analyst

    0/0

    Practical and Well Paced

    "The trainer used real examples from banking and telecoms that matched my work in Port of Spain. Incident and problem practices finally clicked, and I now apply them daily on the service desk."

    Kishore Ramlogan

    Systems Administrator

    0/0

    Relevant to Modern Digital Work

    "As a product owner I wanted the product and service lifecycle view. ITIL 5 gave me that, and the value stream sessions changed how our team looks at flow and waste."

    Nadia Baptiste

    Digital Product Owner

    0/0

    Standardised Our Service Practices

    "We trained our IT operations team with Invensis Learning. The group sessions gave everyone a shared ITIL 5 language, and our incident handling and reporting improved noticeably within a quarter."

    Rehanna Ali

    IT Service Delivery Lead, Banking Sector

    0/0

    Smooth Corporate Rollout

    "The scheduling flexibility and onsite delivery in Port of Spain made it easy to upskill a large team. Accredited trainers and clear reporting made this a straightforward, high-value programme for us."

    Marlon Charles

    L&D Manager, Telecommunications

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any stage in Port of Spain.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any stage in Port of Spain.

    Is the ITIL 5 Foundation certification worth it?

    Yes. ITIL 5 Foundation is a globally recognised, current-edition credential valued by banks, telecoms, energy firms and public bodies across Trinidad and Tobago. It opens roles from service desk to service delivery, where IT service and management bands average around TT$117,000 to TT$200,000 and higher.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and stronger digital-era orientation.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required to enrol or sit the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can verify current renewal options through PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Port of Spain?

    Training fees for ITIL 5 Foundation in Port of Spain are available on request and vary by format and schedule. The fee typically bundles accredited courseware, mock exams and learner support. Request a quote or speak with a learning advisor for current pricing in your preferred format.

    What is included in the course fee?

    The training fee usually includes the 16-hour instructor-led programme, ITIL 5 aligned courseware, mock exams and practice questions, first-attempt exam guidance and learner support. Exam voucher inclusion varies by package, so confirm this when you request a quote.

    Is the PeopleCert exam fee included in the training price?

    Exam fee inclusion depends on the package you choose. PeopleCert exam pricing varies by region and purchasing channel, and some bundles include a voucher while others do not. Ask our team which option includes the exam so you can plan your total cost.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with tailored schedules and volume-based pricing for IT service desks, operations groups and whole IT functions in Trinidad and Tobago. Contact us for a group quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that best suits you or your organisation.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert. It is delivered online through PeopleCert OnVUE proctoring, available 24/7, or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (one hour) to complete it. It is a closed-book, single-answer multiple-choice paper covering the nine ITIL 5 Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65 per cent, which means you must answer at least 26 of the 40 questions correctly. Our mock exams and practice questions are designed to help you reach that mark on your first attempt.

    Where can I take the ITIL 5 Foundation exam in Trinidad and Tobago?

    You can sit the exam online from home or office through PeopleCert OnVUE online proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 5 Foundation exam. Our training includes first-attempt guidance, mock exams and practice questions to prepare you thoroughly. Confirm the current PeopleCert re-sit policy and any re-examination fee before you book your retake.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The programme covers the nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation has no prerequisites and starts from first principles, so beginners, career changers and non-IT professionals can all follow it. The trainer uses plain-language examples and hands-on activities to build understanding step by step.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, case studies, practice questions and mock exams, plus references to the ITIL 5 Foundation syllabus. These materials support both your learning and your preparation for the PeopleCert exam.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5 (Version 5.0), the current edition published by PeopleCert and AXELOS, and to the ITIL 5 Foundation syllabus. You learn the up-to-date framework, not an older ITIL edition.

    How long is the training and what format is it in?

    The ITIL 5 Foundation programme runs for 16 hours, typically delivered over two full days or four half-days. It is available as online (live virtual) instructor-led training, classroom training and onsite corporate sessions in Port of Spain.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Contact a learning advisor if you would like help selecting a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced options and customised corporate group training. You can pick the format that fits your schedule and learning style in Port of Spain.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats, so you can usually start within a short time of enrolling. See upcoming schedules or talk to a learning advisor to confirm the next available dates.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works around your commitments.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment before you book.